My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.

We have had a storage unit here for several years. We use autopay, but their system glitches often…read more They will send an email stating that you have 10 days to pay or else...They also flag your account so that your code won't open the gate. So frustrating when it's supposed to be automatic. They also don't reply to emails, so you have to go in during office hours.

Convenient place right where I wanted it. Coded gate seemed secure enough. Use it for 3 months and…read morelost my entire home to thieves. My unit was the only one of hundreds on the site that was burglarized. Staff was apologetic enough but other than that no interest. No cameras on sight or any other security measures. My mistake for trying to save a few measly dollars. Neighboring units can peek into yours by pushing up ceiling insulation and looking over the walls. Don't use this place, pay the little extra money elsewhere.

I've had a unit here for years. Clean, easy access, safe and secure. Staff is great! Never had a…read moreproblem!

Both of the ladies here provide excellent service. They are very knowledgeable and professional…read more The facilities are clean, units efficiently located and easily accessible. The office is immaculate. The prices are reasonable with discounts sometimes. You'd could make a mistake by not checking this place out. I've re-rented here.

One star is too much. I would give them a -10 stars.. Reason being that I'm very conscientious…read moreabout posting reviews without giving the chance to fix the issue/mistake. So for me to actually make a review that is negative.... It means that I've given this place not one chance but actually several! This is the worst place to get store YOUR Belongings! Do not do it. I had my storage for a few months, noticed mice droppings in the storage after a couple months. I reported it right away. They were apologetic and said they would get somebody on it. I went back three days later. Nothing happened and there's more droppings and now URINE! When I went to the front desk, there was a different woman at the desk I interrupted her on a personal call. She wouldn't even look at me. She wouldn't give me her manager's number or email. She said she can't get that information out. She said that they were going to have someone come and check it out but Company only comes out once a month for pest control. I explained , this is an emergency clearly there's rodents here that needs to be addressed . I was met with rolled eyes. I emailed the customer service department, they were actually very good! They Immediately escalated it to the managers so I was very hopeful. Unfortunately, my hope was short lived. I have been told they're doing everything to try to find out where the rodents are coming from. But in actuality, nothing has been done. It's been over a month . Nothing's been DONE! Now, several pieces of my nice wood furniture have been ruined and I have to go through my private HOME insurance. This is what secure space is banking on unless you purchased their own insurance..DO NOT WASTE ONE PENNY AT THIS PLACE!!!! I have given them too much time to fix this... I will be taking my stuff out of there! Just so you know, the ceilings are open with chicken wire. The rodents are getting in and jumping from storage to storage. I wish I would've noticed this before while I first renting this place. I hope I save somebody the heartache, stress and the money that I've had to deal with!!

I had my storage for almost two years and it was great. Nice and clean, secure and very friendly…read morestaff. I would recommend this storage to anyone.

I've stored my belongings here for awhile and has been kept save and protected from all weather…read more the process was easy getting in and out when needed. Chris was amazing with customer service and guided me with information I needed to make moving pleasant. would recommend speaking with him if you ever need a storage unit and is knowledgeable with questions that would pertain to it.

Great customer service from Tanner and Makayla. They were very helpful getting us moving supplies…read more We have had only good experiences there.

When a storage unit on the third floor is broken into and items are stolen, you'd think management…read morewould be helpful instead of stonewalling. You'd think the business would cooperate with volunteering to show surveillance video. Not the case with this company. I'm starting to suspect an inside job with how they are giving the run around. They are hiding something, they are not cooperating.

This self storage site is very clean, well organized and courteous. The staff are very helpful and…read morereally care about their renters. The bathrooms are clean and stocked. Rental rates are fabulous The best I was able to find. They offer secured storage that is well maintained and easily accessible.

Rented here twice and it was a good experience. Great location and friendly staff.read more

This is a good storage company if you got things that are collecting in your house and need a…read morelittle more space bring it to Freedom. The operation is clean and well run and your property is safe the people are nice there no complaints. Anything from your RV boat or that couch you just can't get rid of.

How is the best part of moving your storage facility?? I recently had to move twice in October (…read morelong story) I needed a place to store my life for 1 week, I decided to use Daffodil Storage in Milton, Cherie handled my move in and move out helpfully with no added stress to me, she's funny, professional, extremely organized and knows her stuff, she's also an amazing house plant rescuer extraordinare . I appreciate her making my horrible move doable and not so awful, I will continue to keep my storage needs at Daffodil storage Milton no matter where I live so long as Cherie is running the place.

I had a good experience here. I found the different people I worked with listened, understood and…read moremade an effort. The Unit was clean when moving in, the move out was easy and I found the gates and security were always working. Thanks for a good experience and I'd recommend to others.

The lock couldn't lock the storage unit and inside of the unit was very dirty. She tried to charge…read moreme $12 transferred fee to another good unit. Now she charged me for $20 for late fee. I came to her and remind her what happened on that day. She didn't want to dispute $20 for me. Suddenly, her attitude was out of control and screamed out at me. The customer service in Federal Way (35200 Pacific Hwy South) is the worst location! Her name is Shay yelled at me and didn't want to solve the problem which the mistake made by her! I called and left a message to Alex (the Manager) in their voice mail, never call back!!! I have 2 storage units in this location. Very disappointed with this company. Don't go to this location!!!! The staff have the worst customer service with rude attitude that I have never had!!! Even they don't want to tell you their names!!!