This place gave me a really good deal and the man working at the Kent/Covington location is really…read morenice and helpful. I will be going back and recommending to my friends.

Another review for Covington Cubes. I just moved out of my two units this past month. It was an…read moreeasy process, and the staff was courteous and professional. During the time I rented, Cubes had great communication, gave plenty of advanced notice during rate changes and made sure the facilities were in excellent condition. A shout out to the staff, and in particular to Jeremy who was always polite, professional and positive. Nice work!

Expect your rent to be raised consistently and for a hefty amount (ours went up 50% the first year…read morethen another $50 a month the next). They do not honor web-posted prices (my unit is being advertised at $54/mo but they are charging me $80/mo). They do not return phone calls. The chat is useless as all they do is pass your information to the location so they can call you back (which they won't). Zero interest in customer satisfaction - 1000% interest in profit. UPDATE: got somebody to call me back to tell me why the website price is lower than what I'm paying. She said the "website price is to lure new customers and they will get a rate increase to match what I'm paying in six months." I mentioned that the website doesn't state any of this and she says they don't have to. Well, there you go.... buyer beware!

Staff here is great, we got a good deal, and the place is nice and clean throughout. Security seems…read morepretty good, but we've only been here a few months

This company is VERY customer support oriented. We needed a unit next day due to construction…read moreschedule change. They worked us in without hesitation even though they were booked. They brought the unit at 9pm to squeeze us in!! In a world where customer service is disappearing, it's good to know some companies get it. I teach Entrepreneurship and I will be using my experience as an example of how to build customer loyalty!

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

DO NOT RENT FROM THIS PLACE! Almost a 300% increase in rent…read moreafter only being here 2 months?! WTF are you high on?! Where the hell do you find the audacity to do this to people?!???

RATS! All of our items damaged and destroyed by a rats. I have to take my items to a the dump. I…read morewas storing antiques, some from my great grandparents, and all of my items are gone. Yes, I have insurance but even if insurance compensates these items are not replaceable. The management knew that there was a rat problem. In fact they still continue to rent when they have a rat problem. All they do is place in effective rat traps outside each rented unit. In addition the unit was infested with spiders including black widows. I was bitten by a black widow spider and had to be treated at the emergency room.

I am a current tenant at Auburn Way Self Storage. I have rented several units here over the years…read more Navia is always so wonderful and accommodating. Willing to take the time to answer any questions I have. Yesterday I came in with my brother who needed a unit. He suffered multiple heart attacks and a stroke in 2024. Cognitively he is slower than he use to be. Navia took the time to walk him through the entire process and answer any questions he had. He walked out of there feeling like she recognized his disabilities and did everything to make him feel comfortable. Another satisfied customer. Thanks Navia !!

Nice staff. Clean and bright storage facility. Also rented a truck here and it was super easy and a…read moregood price.

My stored cargo trailer was broken into and contents stolen in less than one month at this place…read more They don't have surveillance except at the front gate. Dilapidated fence/barbed wire surround the premises. After my trailer along with 3 others were broken into and the contents robbed, the attitude of the management is that this happens quite often and it's not a big deal to them anymore. They had the "screw you" attitude and didn't even offer a free month or anything for the hassle. I quickly removed my trailer and placed it into another location with much better surveillance and customer service. For $10 more per month you get a lot more security and customer service at other nearby locations. I highly recommend to look at other storage options and skip this place. The single good review here by Megan F. is obviously a fake. The companies response below is also BS. They tell you all the things you want to hear when signing for space. They said they did nightly walking patrols but obviously they don't. They also said their cameras encompass the full property - not even close. How can thieves use torches and saws and the resident manager doesn't notice anything??? I'm suspicious of insider thievery here. Simply go somewhere else unless you enjoy a hassle.

We have had several storage units from here and have been totally happy with the place and…read moremanagement. We would and do recommend Aall Self Storage.

Would be 1 star but the quality of the unit has been adequate, but:…read more Price has increased by 215.55 % more than double! since start In June 2020 the cost for my unit started at $418.00 / month In November 2020 price increased to $478.00 / month In June 2021 price increased to $546.00 / month In June 2022 price increased to $610.00 / month In June 2023 price increased to $760.00 / month In June 2024 price increased to $901.00 / month Since June 2020 the cost for my unit has increased from: $418 to $901 / month $901 divided by $418 equals 2.1555 which is 215.55 % They suggested I could purchase another unit if available at a cheaper rate, and move everything to the new unit, then cancel the first unit, this is a 12 foot x 35 foot nearly filled from floor to vaulted ceiling (15 feet) 75% and begin the price gouging over. I spoke with my property manager who said my rate was the highest they have ever seen and did not know why it was so expensive, but offered to request a lower rate, which was denied within 2 hours. This company will not get a dime from me once I purchase a box (approximately $4000) (get it delivered approximately $2000) and unload the public storage unit, and save the $3000 i would pay over the next 12 months. !this is unbelievable but true.

I would leave no stars at all. They upped rent prices 3x in one year. They are absolutely insane to…read morethink $350 is okay for a storage unit and a $63 late fee if you are late due to when you are getting paid. I will never put my belongings in here again. The staff lady at the desk is amazing though. To anyone looking for a storage unit please look somewhere else. I found one that is half of this price. Save yourself the headache and money.

Ray has been super helpful in helping me get the correct size unit. The facility is new and clean…read more The first month was free so that is a great promotion.

Nice new facility in Kent almost near Covington. Super low pricing as they're new and they're…read moretrying to fill the facility. I met with mgr (Ray) and he gave me a tour and addressed my multitude of questions and concerns. He reserved a unit for me to rent at a later day. I rented online and the whole process was very seamless. Stop by and check out this location if you're in need of a nice, new and clean storage facility in the Kent/Covington area.

Alaska cancelled our flight home. I emailed SeaTac Park to let them know we would be late…read morereturning; no worries they said. When we got there a day and a half late, they charged us based on the discounted rate from our prepaid reservation. That was fair and fine by me. SeaTac Park's rates are higher than many of the other SeaTac lots, but the level of service is also much higher. The parking stalls are wide and well lit, and the staff are terrific. Fingers crossed the new ownership keeps up the good work.

This is our second time using SeaTac park while traveling. It's easy to make a reservation online,…read moreit's a smooth process to drop off your car and get to the airport and they pick you up very quickly upon arrival. Seamless! We will continue to use them.