Shayla, was professional and efficient in explaining all the in and out of the storage facility…read more Shayla made sure that we had everything we needed to secure our unit, and keep it safe and dry. Thank you for your excellent service, Allen

I show up after 10pm and the gate don't give me access, what is the point to have a gate code when…read moreyou will have it closed, I will move all my stuff ASAP

This place gave me a really good deal and the man working at the Kent/Covington location is really…read morenice and helpful. I will be going back and recommending to my friends.

Another review for Covington Cubes. I just moved out of my two units this past month. It was an…read moreeasy process, and the staff was courteous and professional. During the time I rented, Cubes had great communication, gave plenty of advanced notice during rate changes and made sure the facilities were in excellent condition. A shout out to the staff, and in particular to Jeremy who was always polite, professional and positive. Nice work!

Stacy has been amazing. Though, I didn't booked through phone or in person as they wouldn't give me…read morethe rate of online so I booked online and got the rate I wanted. Coming from Public storage, this is amazing from checking in to moving my stuffs in has been amazing! Stacy was understanding of my situations and still allowed me to keep the loan truck for additional hour. It was snowing and she was more concerns of my safety than getting the truck back. So far, this place is amazing! If anything, will update.

So far so good! This place in Kent is what it says, it's affordable and its as secure as any gated…read morecommunity. There's always going to be a bad bunch, breaking the Beemer or punching the tires of a classic Pontiac, but other than that, the unit is great, I have a 10 by 20 and it fits a 3 bedroom 2 bath with a garage. What more can you ask for the price? I even got a special deal on it so it was even more affordable. What more can you ask??? A free moving truck?

Highly recommend using Smartbox in Tukwila!I'ved used Smartbox for a few years now and every…read moreinteraction with Brian (owner) has been stellar. Brian is so involved and helpful - he has gone over and beyond to help and has accommodated many a tricky situation. Price-wise, it's the best on the market for storage. Also, I really like how the boxes are smaller than most (8'x5'). Makes it easy to add boxes as you need. Thank you so much Brian for your great service!

We have been a customer with Smartbox in Seattle, and Brian, for 8+ years for our business seasonal…read morestorage needs. The company is great to work with, easy to communicate with, typically responds the same day. Also, they have gone above and beyond multiple times to drop off last minute boxes, make changes, moves, etc. I would highly recommend them!

Extremely rude customer service representative. I just called to get a quote and wasn't asking for…read moreanything for free. Representative hung up the call on me when I was asking about an extra day. I was intending to keep my items from the 30th to the 31st of next month. She said I had to pay a whole other month to keep until the 31st. She then went on to say we don't give anything for free ( which I never even asked for a free day) I am willing to pay for a day but not for the whole month. She hung up on me. Rude! Celeste is my middle name, that is what I was trying to do. Ask questions to understand but I got hung up on. That doesn't seem like you are happy to answer questions. Please just train your staff to be more patient to your first time customers. She implied I was asking for a free day and I never did. She stated you are a business and don't give anything for free.

They vindictively evicted me as a 7 year tenant due to a google maps review they did not like. I…read moreneeded more time to get my 76 chevy nova out of the unit and was told by the gal in the office, on a recorded line, that I could come and get the nova on the following day (sunday) since tow trucks are very unreliable and pretty much show up when they can. While reconfirming with "Larry", who pretended to be the owner of this storage facility, intentionally wasted my time, belittled me and told me "tough luck" about my car, to consider it gone and that he was finished with us, which was also all on a recorded line. This is after getting a 20 day eviction notice on April 29th dated April 15th and that I was to be out June 1st even though my rent wasn't due again until June 12th. They also think that www.certifiedmail.com is certified mail-which washington state law does not recognize. Save yourself the money, heartache and time by going somewhere else!!!

I've been using Storage One @ Benson for at least five years now as my work storage unit, and it's…read morebeen an overall good experience. Pricing seems fair for the area and it is an ample size. Service here has always been pretty kind the few times that I've needed help, and they've always been super responsive if I need help getting payment links reset or changed. Parking lot here is a little on the small side but I've never been here when it's been crazy busy. They also have dollies to use which is always helpful for getting things to and from my car! Will definitely continue to give them my storage business as a result of years of positive experiences! It's a little farther than I would like, but it's easily accessible when I'm on my way up to Seattle anyways, so I make it work.

1 Star (only because 0 isn't an option)…read more I've had a 10x7 unit at Storage One at Benson since January 2, 2016. For the first several years, things were fine -- mostly because of Nicole, the former manager who actually cared and knew what she was doing. I also had 24-hour access, which was essential for me because I store expensive tools I use for work. I got this unit specifically because of that 24/7 access. But once Nicole left, everything went downhill -- fast. Suddenly my on-time payments weren't being recognized, and I started getting flooded with emails and calls claiming I hadn't paid. Totally false. Then came the spotty access. Sometimes I'd get off work and be locked out of my unit for no reason (code wouldn't work). For someone who depends on secure, reliable access -- this was a nightmare. I had always paid at the end of the pay cycle -- and Nicole never had an issue with that. But after years of doing things the same way, I decided to adjust my payment date to avoid the drama. I even paid extra to cover the shift in date. What happened? I showed up, and my unit was locked. To top it off, the new guy working there had a major attitude problem. Didn't explain anything, didn't apologize -- just walked over, unlocked my unit in silence, and walked away like I was the problem. For the last 2.5 years, it's been pure chaos. Constant employee turnover, staff who don't know what they're doing, and a total lack of customer service. It's like they're running a revolving door operation over there. I've since moved to a much better storage facility -- indoors, cleaner, more professional, and half the price. I should have left years ago. Until Storage One at Benson gets its act together and starts hiring competent, respectful staff, do yourself a favor and take your money elsewhere. If you value peace of mind, reliability, and decent customer service, this is NOT the place for you.

I rented a unit here for 8 years, and clearly they are under new (probably corporate) management,…read moreand as such, their new business model is to lure you in with a low rate and then quickly jack up the rate in rapid succession, hoping that it will be too inconvenient for you to move all your stuff to another facility. Despite being a loyal customer for the aforementioned 8 years, they effectively doubled my rate in less than two years (and they also eliminated an annual discount). The irony is that one employee admitted they could give me twice as much space for less than one-third of my current price if I moved into a larger unit. But then, of course, I knew the jacking up of rates would continue all over again, even higher than before. This was their "solution." I think they are unethical, and you will regret patronizing them. My advice -- as of April 2025 -- is to stay far, far away.

When you spend Christmas with darling children who believe in Santa Claus, the holidays evolve from…read moredisgruntling to delightful. Rewind to Christmas 2007. I was visiting my nephew and niece in Seattle. My nephew was soon to be old enough to be a non-believer, and that dissent had the potential to spread to my niece. Then, miraculously, while driving back from Tacoma in my sister's red Subaru chariot, we all Saw something. A glowing neon sign to the right of the freeway that said, "Tacoma Elf Storage." I will never know if the 'S' was intentionally turned off for the holidays, or if it was a coincidence, but for a brief moment on a rainy, December night, I was again a believer. And it bought extremely precious time for the little ones, who still talk about it and reference it in the great Santa debate, which was the greatest Christmas gift of all.

I've had a storage unit here for almost 2 years and never had any problems, always gotten along…read morewith the manager, was perfect. Then the last 2 or 3 months all the sudden I go to pay and there is this new manager who tells me my rent is more then it ever has been and that my rates went up. Wtf? Not once in almost 2 years has it ever changed. So I was $10 short of the new amount, he asked me to ask my buddy in the car to borrow it and after midnight that night I would be charged an additional $70 late fee. I didn't have that much so I had to hustle up 2 months of rent which came out to be $300 extra from what I usually paid. 2 months rent was $900 when I've paid $306 for almost 2years. Im definitely moving my shit. It's so crazy cuz the original manager ran the storage like it should be ran then all the sudden this new guy comes in and fucks everything up and lies out of his ass. What a shame... And of course no response from the owner or management like every other review. This place or the new manager is fucked and for sure Rob is a piece of shit. The owners only response to my complaint is to advertise in my post. No solution, no explanation, that's the true abc mini storage and rob the manager. He's only about good reviews so he makes extra money. He don't care about long time customers. He's a piece of shit

This self storage site is very clean, well organized and courteous. The staff are very helpful and…read morereally care about their renters. The bathrooms are clean and stocked. Rental rates are fabulous The best I was able to find. They offer secured storage that is well maintained and easily accessible.