I show up after 10pm and the gate don't give me access, what is the point to have a gate code when you will have it closed, I will move all my stuff ASAP read more

Public Storage - Self Storage Near Me - Kent, Washington

Absolutely terrible service! No one is ever here after 2pm and no one will answer the phone! Lazy staff!!!!! I wish someone would help!! I need assistance with my storage and I cannot get any. read more

This is the best storage place I've ever been to. Nicole was very friendly, welcoming, and helpful about every question I had to ask. She was very nice and helpful with two of my storage spaces. She went out of her way to sweep/clean our new storage unit. read more

They charged me $160 per month only to box me in eventually limiting access to a pound to where my trailer was inaccessible. They they tell me I won't be getting a refund because they boxed me in with another vehicle that's within the legal size. Yeah sure, but your part of the agreement was that my trailer is fully accessible within the hours of operation. DO NOT RECOMMEND. read more

No complaints. Can open doors and gate with my phone. Check in at office to find out which external door your phone has access to unlock. Clean. Affordable. read more

I left my car for a month and when picked it up, my bumper was scratched. Reported to the management about it and, as always no follow up or even a call. read more

1. gaining access through the locked gate was a breeze. 2. figuring out which door to get into for my storage unit was confusing and no one was available at the main office. 3. I called and had to leave a couple of messages with hope that someone would call back promptly. In this day and age, someone should be able to forward the office phone to their cell phone number, or just have an offic phone that they can keep with them around the grounds. it took about 45+ minutes before I got a call back. 4. I had to drive around the building and try my access code at every door until I found the one door that would open with my code. this could be alleviated by posting which units are accessible at each locked door, or by letting customers know which side of the building they have to enter for access to their unit. 5. I had to get out of my truck and enter a gate code in order to exit the property! WHY?!?! the gate should open when a vehicle approaches the exit. This was ridiculous. I'm glad to have storage, but the frustration with the lack of employees to help out, the multiple calls with no person to talk with, and the lack of signage at the building was all avoidable. read more

Just want to give a shout out to Melissa - we didn't store our cars here, but she helped us find a location where we could. Absolutely amazing of her to do so. THANK YOU AGAIN MELISSA!!! read more

Worst customer service you could find anywhere. Quite possibly the easiest job on earth and they are ALWAYS out of the office and impossible to find if you want a key for the carts to move things in and out. A trip that should have only taken 20 minutes turned into over an hour because they can't do their job. Trash. read more

This was my first time renting a unit at a public storage site. Lisa was very helpful and accommodating. I valued her good ideas for using the space and showing me the best way to lock my unit. Her patience and kindness was much appreciated. I'm glad I chose this site to keep my things safe. read more

I'll tell you what, if your looking for storage call me. I'll store it in my garage for half the price and I'll keep it all safe too. We moved in on Aug 25th and didn't come back until Nov 10th to get our things. When we walked up to our unit last Tuesday we noticed a different lock was on our unit. I was instantly pissed, not knowing what's going on. We went down to the office where the manager, Heidi says she saw that and tried to call us about it. Well she cut the lock and what do you know, every box was torn open, half of our things are missing. Heidi said she was going to "write up some notes" and then I went down to tell her the police were on their way and she was at lunch. Really? Your tenants just realized they've been victims of theft and you go to lunch. Whatever. Her first story is that someone used our gate code, then it's no one used our gate code. I still have yet to get a straight story from her. She claims she tried to call, so I went back & they called my boyfriend once and here's the dandy voicemail they left: "Hey. This is Michelle. Call me back." Didn't leave a call back number and didn't even have a single hint of urgency in the message. If you see our place was broken into, i'd like a little more urgency there. Also why didn't they call me, the secondary on the account? Or send an email? They didn't try very hard and it's clear. (Proving its an inside job!) So we filed our police report, I've tried to contact their district manager and heard nothing back. We filed an insurance claim and so far heard nothing. That was a process all its own, you have to prove forced entry & according to the insurance we've paid for, a lock other than the one you placed on there upon move in, is not sufficient for forced entry. We were "lucky" enough to have a locked armoire that the thieves took a crowbar to. You don't need this insurance; it's garbage. Trust me trust me trust me. Go somewhere else. DO NOT RENT HERE. There are plenty of other places to go and this one is terribly taken care of. Pleeeeeeease trust me on this. Only 2 out of 6 lights work, the doors are open all the time for any Joe Schmoe to walk through the doors, and they only have camera as you walk through the building and get off the elevator. So literally no ones units are ACTUALLY protected. I think this was an inside job. Any crook wouldn't take the time to put another lock on our unit, they would have left it. But if the managers, I don't know brother, wanted a new tool set among the other things stolen, would know to put a lock on it. Since I have to prove forced entry, I'm asking they prove it was not an inside job. Only fair! They're not calling back the insurance & not helping us at all. Don't waste your money! Go somewhere else! read more

Shayla, was professional and efficient in explaining all the in and out of the storage facility. Shayla made sure that we had everything we needed to secure our unit, and keep it safe and dry. Thank you for your excellent service, Allen read more

Super nice and helpful attendant working today! Very clean and nice units! Gate and codes worked great! Glad we stopped by!

Already wrote a google review for this place, it's been hours since I had my chat with Samantha Smith at this location and I'm still fuming mad at the level of disrespect, bullying and outright bad attitude from this woman. My sister has been renting a space for over a year now never had any problems until she got on the wrong side of Samantha for god knows what. Now my poor sister who is on the Spectrum is so intimidated and afraid of this woman she had to go to a different place to pay her rent because this bully was in the office. All she does is roll her eyes at customers, and be rude and unprofessional to just about everyone, I was in the office and there was a man there trying to pay his unit and he didn't speak English very well and she was absolutely horrible and nasty to him when SHE couldn't understand the numbers he was giving her, even interrupted him and said to me "what do you need hmm?". When I asked her for a pen and paper to write down her bosses phone number she refused to give me a piece of paper, told me to "use your phone and take a picture of his card"....well she knew I was recording her attitude because before all of this she called my Spectrum sister a C* under her breath. There are many more instances where this woman harassed my sister, and I'm sure because of my negative reviews of this woman she will sadly try and find some other way of harassing my poor sister, but long story long Samantha is a bully and should not be allowed to treat people so poorly and still hold a job there. Update: as of 2/07/2018 this sad excuse for a business has put my sister on office hours only. It's disgusting how they treat people here. This place is a nasty disgusting place with crappy rat infested units and even trashier staff. HEED MY REVIEW AND SAVE YOUR MONEY AND GO ELSEWHERE!!!!! read more

Wish I could give this place a 1/2 star they don't even deserve a full star. Their customer service is the worst I have ever seen. We didn't even finish out our first month because the way they do business. read more

A pipe burst and ruined my belongings. They forced me to get all my stuff out immediately and had zero empathy. A few days before Christmas no less. This company is horrible. I want to sue. read more

I would recommend this location to anyone, especially when Lisa is there. My move in experience was fast and easy. Lisa is amazing, kind and sweet and very helpful. I feel really comfortable and confident storing my stuff here.. Thank you Lisa you are great! read more

Why is this place so expensive. I don't get it at all. I went down the street and got better service for half the price if not even more than half the price. These people are CRAZY! read more

Melissa is great. She made sure we had our lock, gate code, everything we needed. She showed us a couple of units and suggested we try to get by with the cheaper option. What business does that? YES! We'll take the cheaper unit please! This is our second time renting a unit here and would highly recommend it. read more

Very satisfied with the service. Heidi took care of me. Very personable customer service oriented. An asset to your business. The only slight problem I have is not with Heidi or the property, but with your advertising on the billboard you advertiser everything $1 for first month, but folk don't know a thing about the $22.00 Administrative fee until you are getting the storage. That can throw folk for a loop, you guys should put all the fees out there so folk would know. However, just rented a small storage hopefully not for long. But everything okay so far. read more

I worked with Heidi. She was outstanding. My move was kinda complex to say the lease but Heidi worked through every kink with me and made sure she explained in detail what my different options were. She was more than patient with me. I will definitely suggest this property to my friends and family if they are needing services. read more

Heidi was great. Her customer service was friendly and helpful. I had lost my gate key to gain entrance, but she couldn't give me the code due to their privacy policy. Which is fine, because I would hope that if some random person who didn't actually have a code came in asking for one would get the same response that I got. She helped me log into my account which had the gate code and I was able to gain entrance. I'm glad that she upheld her standard of not letting people in that don't have their information. I have felt like my belongings were secure and well taken care of. Thanks Heidi. read more

Very inexpensive compared to the surrounding areas. Good customer service and a safe environment for my stuff. Shayla was very accommodating, and helped me promptly and professionally. read more

It's a great place to store stuff. The only drawback is that the driveway is often blocked by a car dealership/junkyard between the gate to the storage facility and Military Road. read more

Great service! Heidi was friendly and timely. If you're looking for storage in this area, check this place out. Prices are reasonable

Melissa was awesome! And good to deal with! And helpful! And Brian to when I made a reservation, he called me right away! Thanks guys you Rock! read more

I felt my belongings were very safe here and Melissa is FANTASTIC!! She is very professional and has a great memory -- she remembered who I was after a month of not seeing me. I would definitely use this storage facility again. read more

Heidi was professional and very helpful. Demonstrated the use of the property and and patiently explained the process and procedures. I don't agree with the "high price" reviews already here. My online search found this facility to be roughly half others in Seattle. read more

Melissa was super nice and helpful and made sure I got the best deal. I felt safe leaving my things here and confident I won't have issues!

This review is a few months late, sorry..but.... Heidi and Melissa are the best! Friendly, helpful and professional. I would not hesitate to use their facility again! read more

I have been with Public Storage since 2010. I have one unit at this property and one unit elsewhere. I am giving THIS property a FIVE-STAR review based SOLELY on the resident manager, Melissa! Melissa was a fill-in under the previous manager, Heidi. She did a GREAT job then; and now that she has become resident manager, she IS EVEN BETTER!! She is VERY professional and friendly. She has ALWAYS been willing to work with me and is; what I would consider, a GREAT ASSET to the company!! read more

Great location. Heidi (Property Manager) is very helpful. We have been a long time user of this facility.

Needed a small space to store some stuff. They were the best priced, close to the freeway, clean, and did not have a bunch of people going in and out all the time. Propery manager lives on the property and regularly walks the grounds and buildings to make sure everything is safe. read more

Currently looking for a new storage provider. The security gate to the property has been non functional - unlocked during office hours, locked outside office hours - since August. The mandatory building code required fire suppression system failed inspection on on 2 September 2016 and remain non functional. The posted hours - 6:00am to 9:00pm - are reduced to the office hours -- extremely inconvenient. When I asked the attendant when repairs would be accomplished, she said she didn't know. read more

This will be my 2nd time renting here. The 1st was years ago, so I'm kinda new to it again. Heidi and Melissa were great. The whole process was a breeze. My questions were answered even before I asked. Very friendly and helpful. Thanks Ladies read more

I talk to Heidi most of the time, but sometimes it's Melissa as well and they are GREAT. As far as previous reviews, I signed up under a promotion and it kept the rate I had agreed to, and then at the appropriate time it went up by a few dollars, but I knew that was coming. I was also notified via e-mail that this was coming, but even with that it is MUCH less than the city of Seattle storage places. Besides, even if they were the same price it would be worth it since the location is awesome, security is great and the customer service is second to none. read more

Heidi and Melissa are fantastic property managers. They are always there and keep the place up nice. Camera's are always rolling and I feel that my baby things are kept in a safe place. Thank you so much. read more

this storage facility is located next to the freeway and for the price of storage you cant beat the location. the people who ran this facility were courteous and helpful. the great service showed me that my things would be taken care of and in the long run if this facility costs me more; its worth it, because you get what you pay for in this world. read more