I spoke directly with Todd, Operations Director, and can't say enough good things about my experience! Todd put to rest any concerns I had about the stressful move from the downtown area to the suburbs. Somehow he was able to fit his truck in the city. He was kind enough to quote me the price of two movers and had three come which cut the moving time in half. The movers on his team were friendly and knowledgeable about the safest way to move my furniture. I highly recommend going with Access Gentle Moving if u are doing a small or large move. They truly take the task off ur hands! read more

These guys were rude, inconsiderate and threatened to "get out" and talk to me when I asked them to move to the back of a long ferry line they cut. When confronted, they straight-up lied to try and justify what they did, then eventually backed off and went to the back of the line anyway. So not only were they disrespectful, they were dishonest too. If this is how they behave in public, I wouldn't trust them with my belongings for a second. Plenty of other companies out there--save yourself the headache and go with one that actually respects people. read more

Access Gentle Moving - Movers Near Me - Bellevue, Washington

Initial quote was $189/hr for two movers. While waiting for them to show up Todd changed it to $209/hr for three movers but I had already paid a deposit so didn't want to lose that money. After the move I realized I was missing a box of sentimental items and when I asked Todd he said him and his crew didn't have it. I had 39 items to move so not a lot of stuff but regret not double checking before they left. There's a lot of moving companies that are better such as Joy Moving and I will be using them in the future! read more

Do not be falsely secure by all the reviews. The cost for their services will be more than double for any amount the give you. They will double and triple their time. They will delay and slow move the project to over charge you at the end. They will not disclose all cost up front and when they attempt to explain it. Their is so much bullshit in the explanation you will have NO way for it to make any sense AT ALL. Todd will banter you with chatter until you will pay him anything to just shut the hell up. I hired them to move a small upright piano and after 45 min of double talk and what seemed like a Red Bull induced brain bump they finally got to work to wrap and load piano which took all of about 20 min. Then on delivery over the phone as it was going to a clients house the same mind numbing chatter repeated itself to get him to confirm the delivery fee. After $1, 121.00 later because he could not deliver on the date he picked up and held the piano to deliver on a date more convenient for him. The night mare was over. I would give them less than 1 star if possible not for the actual move services. But for the extortion of fees and requiring all up front payments with no disclosure and advance confirmation of cost to plan for. On average when I have had this same service performed by other companies to pick up and deliver with much greater access challenges than a ground floor pick up to a ground floor delivery with no stairs involved, which is what this piano move was. At top dollar it has been less than $450 total. read more

When the moving company I booked with cancelled on me the night before my scheduled move, I immediately started searching for another company in the Bellevue area. Access Gentle was the first on my radar. Todd answered my slightly panicked call when I phoned him at 7pm and he was able to schedule me in for his next available time slot. The move itself was seamless - his crew of four were fast, efficient, and friendly. They wrapped our furniture carefully and moved everything in less time than I expected (even with our new apartment being on the third floor!). Thank you, Access Gentle for turning a stressful situation into such a positive experience. I will definitely use Todd and his crew for future moves! read more

Update: Second verse same as the first. We moved again and called on Access to facilitate our second move with them in just under two years. They showed up on time. Worked quickly and were careful with all our stuff that was on a level even I -- the owner of if said stuff -- didn't even think about. What I noticed? Todd had the same crew on both trips down moving memory lane here. This means Todd runs a tight crew with no turn-over -- VERY DIFFERENT FROM LESS EXPERIENCED MOVERS often just kids looking for summer gigs here and there. Not with Todd. Solid Crew. Careful On Time and On Budget Since this last move has us happily in our forever home, we won't be in need of service from them. Passing the good vibes along is all :) read more

Well, how much time do you have to read about my experience with this company? I found them through Google Maps and saw their glowing reviews. I didn't even bother to read the negative reviews they had. I was so hoping they were going to be good: after all, they have 126 reviews and a 4.9 rating. Boy was I wrong! I called to reserve my move; Todd (the owner) talked to me and quoted $250/hour, and said it would take them two to three hours for a two bedroom apartment - everything had already been packed and was ready to move. I said cool, please send me the appointment confirmation and the contract. Three days have gone by, and I received no email; I called to check and Todd said he had me on the schedule and I was ready to go. I found it strange for him not to provide any paperwork, but I went through it anyway. On the moving day, Todd showed up and parked in a different place than I asked him to. When I asked him to move to the right location, he became very agitated and threatened to walk away from the job. I was shocked and while this was the second red flag I went through it anyways because at this point I had no choice since I had to move out on that day. Todd showed up at my place with four movers, who were quite nice people, but turned out to be very slow and not very experienced or coordinated: my belongings were extremely abused, dragged in the dust, and who knows how many of them I lost - I am still in the process of unpacking. Four hours into the job, we were still at my old apartment. I was very worried because we had already passed the time we agreed on and the management at the new apartment had been waiting for me for more than three hours to let me into my new place. However, that was not the worst part... When it started getting late I asked Todd how much I owed him. He said it was seven hours so far and did the math as follows: 7*$299 = $2,093. I was shocked again - our deal was $250/hour with an estimate of two to three hours of work - so I asked Todd how we ended up here? At this point Todd became a different person: he started yelling, calling me a liar, telling me to be quiet, asking me what the hell I was going to do about it, etc. I just stood and watched him dance. Todd's behavior escalated to the point when I started to fear a physical confrontation could occur between us and that was a horrible feeling to experience. Finally, I told him I would just call my husband and he would deal with him. That immediately calmed him down and became the nicest person ever. When my husband showed up (I am a black woman and my husband is a white man), Todd was the sweetest person alive. However, he ended up charging me $1,800 - instead of the original estimate of $750 - and he would only accept cash - this should say it all! Todd not only made that day long and painful, but he turned out to be very unprofessional, sexist, and racist. He made me lose my trust in people again. Stay away from this guy and his company - he is a dangerous, money-hungry and disrespectful man. read more

I had a great experience with Access Gentle Moving. Todd, the owner, was very responsive with information via email and texting. Scheduling my move was very straightforward, and they even helped me move into a storage unit at a great rate. I was moving my medical practice after having been there for nearly 20 years, which is stressful to begin with, but the experience with this team really helped to make me feel more at ease. Highly recommend! read more

Tldr; they are responsive and did deliver... But 3.5 hours late. I struggle how many stars to rate this company. That's because what they were moving - a 100-year-old piano from Kirkland to Bellevue - came without damaging the instrument, or the floors of the two homes it was being transported to and from. But there were some serious problems. And let me give more positivity at the top so it isn't lost. The company was very responsive. I called first on a Sunday afternoon and left a message on the main number. I think I got a call back within an hour. And the owner does text, which is how he got in touch with me for random issues like getting addresses. Also, it seems the company has great availability. I scheduled a move one week out, and thy could have come sooner. Plus, Todd and his team were SO nice!!! I believe my mom called him "the nicest man." But, for the actual move, the problems were many and started immediately. We had the move scheduled for Saturday at 11am. Based on several phone conversations and descriptions of both houses, I was quoted $200-$300, with $300 as the most "outside" cost. And staff would be on hand to do it efficiently and keep that number down. But, Todd, the owner of the moving company, called around 9:30 to say he was going to be late because he had to drop off a whole bunch of recycling. Okay, not so difficult. I let both people at the two different houses know. By 12:30, I get a call that he's not only still not there, he can't find the home. Apparently, he didn't put the address correctly in the GPS. By 2:30 Todd and Co. are at the house and moving the piano. Then, I get a call saying this is "one of the most extreme" piano moving situations he's ever encountered and that the price will probably go up. But Todd is explaining over and over he will do the best to keep costs down. I have to ask over and over again the get the specifics on why this is so tough. Finally - the "extreme" factor? A piano in the first floor, front room of the house no more than 25 feet from the door. Granted, there were stairs on the walkway up. But the movers bypassed that by backing the truck up the lawn and making it a shorter and easier move. I'm stunned at this point. Then, Todd finally shows up sometime around 3pm in Bellevue and makes a big show of dropping his price because he was late. To what we'd agreed upon in the first place. $220. The whole thing made me think I should have gotten everything in writing, and I will be much more wary and choosy of movers in the future. read more

We trusted Access Gentle movers looking at the amazing reviews however we didn't have such a good experience. Our friends were helping us move as we couldn't be present in person as our families were impacted by covid :( The handling of our stuff weren't done properly. Few of our glassware were broken and many of my houseplants got damaged. Along with this we learned that quite significant amount of time was spend on things which weren't essential part of the move. We got a huge bill in the end which made our experience. I will suggest to avail their services only if any of your family or friends have had good experience with them. read more

I just moved today and like any other move it was a lot. Thanks to Tod and the crew who were professional and made it super easy for me. They knew exactly what to do and took care of everything, even stuff that weren't already packed in a box or half packed. They got it done and they were gentle with my belongings. It was great to have them there to help as it really took the stress out of my move. Couldn't have done it without them. Very reasonable price too. Happy customer. Highly recommend! read more

I called Access Gentle Moving to move my 10x30 storage locker containing my old house in a different state to my new house in Seattle. The owner of the company, Todd, was initially very professional and knew the moving date was TBD based on the closing of the house. Once the purchase was final, we solidified a moving date of Sunday, Jan 7th, 2018 at 10 am where he would bring three men at 10 am and one additional at 11 am with full moving supplies, floor protection, etc. The project was quoted at $54/hour per man hour and estimated to take all day which we assumed 8 hours. That would put our expense at somewhere around $1650. We have moved with professional movers across state lines five times in eight years and have some experience with how both long-distance and local moves work. We hadn't heard from him by Saturday 1/6/18 and texted at 6 pm to confirm the date, time, and location for the following AM. He responded "We're on for tomorrow. Payment is CASH ONLY. No checks or cards." Because of banks being closed at this hour, I called him to ask about the CASH ONLY as we cannot get $2000 out of a bank account until Monday (daily ATM limits are $400). He said he realized he never told me and accepted responsibility, mentioned he can take a Cashier's check too. BUT you can't get a cashier's check Saturday evening nor for an open-ended amount. I told him he could charge my debit or credit card, or we can write a check. He said he would have to talk to "operations." As the owner of the company, he IS operations. Over the next three phone calls and two hours, we inquired about the cash-only nature of his business and asked additional questions about why we haven't received a contract. My husband and I both work daily with contracts and expect to sign one in the AM, but he doesn't that process established either. We explain that contracts are for both parties to set expectations of the relationship in the event there is an accident on the site, a dispute regarding payment, who is responsible if there is damage to the property, and general payment terms. He stated he has had stop payments issued five times in the last five years and we said a contract would protect him and he will get paid. He can get paid now if he would just accept our credit card. Todd told me the state of Washington tells him to only accept cash. I tell him that's just absurd - no state entity would tell you to exclusively be a cash-only business. He also exclaimed "you lied to me!" regarding us living in the new property vs. keeping our hotel as we relocated. I have no idea why I'm a liar but he was recalling a conversation from 3 days earlier that he thought happened 5 minutes ago - I told him he was confused. But he actually called me a liar and was still afraid he wouldn't get paid. My husband and I both agree by now this has spiraled out of control and we are exposing ourselves to too much risk by working with Access Gentle Moving / Todd who states he cares about his reputation. He won't accept another form of payment other than Cash, and we all no choice but to cancel the move. I told him it is incredibly unprofessional and he is leaving us in a real bind for a situation he alone caused. He was screaming at me, calling me a liar again, and kept calling my phone after we said we couldn't come up with $2000 cash in 12 hours on the weekend. Two more phone calls, two more lengthy texts later I think he realized he really brought the crazy and said "you can pay or not, it's your choice" which I think was an apology. I'm trying to give him money the entire time and now he's saying payment is optional? It's so confusing. Any way you look at it, Access Gentle Moving is not a reputable company, and Todd is not an honorable man. The business practices are quite unacceptable. If you're used to standard moving practices, continue looking for another mover and don't think his initial responsiveness translates to business professionalism. Question the non-advertised cash-only nature of his business. Question his communication skills. Question his integrity for leaving us stranded. Question the lack of contracts. Question everything about this person and his company. read more

I can't thank enough to Todd and his team on the excellent job they have done to help me with my remote moving. My case is a little different and I can't be there in person during the move. I called a few places and Todd's team stood out because I felt he really understood my situation and would treat the move as his own. Today he completed the move and it was beyond my expectation by a large margin. He and his team did an awesome job and went above and beyond. read more

Access Moving went above and beyond helping me with the move. Very polite and professional, fast and attentive to the needs of their client --absolutely the best. Todd was beyond helpful, and I believe that he offered me a steal of a deal overall. I would absolutely recommend Todd`s company to anyone who cares about the safety and quality of the move. Oh , and the price was GREAT! Huge thank you to Access Moving! read more

Todd and the crew were super pleasant to do business with. The move went very smoothly and didn't take long to complete. They communicated every step of the way and were very gentle with our furniture. Would highly recommend to anyone in the area who need a reliable crew to get the job done. read more

Moving is a doozy. No matter how far you're going, it's a lot of work to get everything in your life boxed up, loaded into a truck. Todd with Access Gentle Moving did a top notch job overseeing our huge local move be a bit less painful. Having him as a 'point person' was a benefit I will never be without in subsequent moves. Prompt courteous & professional from the day of estimate throughout entire move, I couldn't have asked for more. The 4 day of movers had significant experience moving our super heavy furniture & abundant boxes seamlessly. Everyone did everything they could to accommodate us. The estimate given ahead of Move day was accurate & Access Gentle Moving even left 6 wardrobe boxes for me to unpack once I have kitchen done & am ready to organize my closet, and will pickup later. priceless read more

Access Gentle Moving helped me move into my condo and the job was seamless! They took such good care of my furniture and belongings- This team really knows what they're doing! Todd and his crew came prepared with padding, materials and floor covers for protection. They were fast, efficient and very professional. I had some big heavy pieces which they moved no problem. All of my boxes were neatly stacked and my fragile pieces were safely transported. Todd and his crew did an amazing job and I would highly recommend to anyone moving! Absolutely no stress or trouble. Thank you AGM! Definitely will be calling you again for any future moves read more

Second move from Todd and his crew since January. He's the only one I'll call on our next move. Professional, ultra courteous, careful, and gentle with our stuff. As the previous review stated, he made no complaints about our steep stairs! He and his worker Kurt (sp?) got our storage unit with big/heavy furnishings unloaded into their truck and moved into our house after he carefully protected doorways/floors from bumps or outside dirt. He was fast - no messing around and no wasted movements. He knows what he is doing and has a lot of experience. All charges were explained in detail up front - no surprises at the end of the day. It was well worth it, and very reasonable compared to other moving companies we called. He made our day! Thank you, Todd. read more

Todd was on time on moving day with his associate, and together they worked fast. Todd was honest to state which of my furniture won't make it to the new place. He installed my bed in the new place but didn't do a decent job with that. There were some scratches made on the walls during the shifting. Price-wise okay, but so is the quality of work. read more

Todd and Sebastian work very hard and do an efficient and safe job. I used them for my home twice and my office once. Him being a small businessman and contending with Seattle area traffic, you will simply have to be patient with timing. When he is working, he works very hard. Also, unlike larger companies, he only bills from time of arrival to time of departure instead of when he leaves his location. Huge savings over competition for that and other reasons. I would use Todd again. read more

Moving can be an extremely daunting task, but thank heavens for Todd and his team. They make it really easy, and moving never seems as hard anymore. Our most recent experience would be our 3rd experience using Access Gentle Moving, and we will surely continue to use Access for any of our future moving needs. They are extremely professional and courteous, and most importantly they get the job done fast and stay true to their name of being 'gentle movers.' They roll out their own carpets so they don't track anything into the home, put covers over any doors that big furniture is going to be moved through, use their own equipment so they can easily maneuver large furniture around without knocking into walls or other furniture, and Todd and his team are all just genuinely great people (the people in charge of handling your personal belongings should probably have good character, it's your stuff and you will want to hire people who are able to treat your belongings and home with the same care as you would). Not to mention their prices are also reasonable compared to other moving companies! I would give more stars if I could, but instead I just decided to write a review because there aren't enough great things I can say about Access Gentle Moving!!! read more

You might have a great experience with AGM, or you might not. I concur with the other reviewers who had good things to say about the crew. Their packing and moving skills are great, and they're pleasant to work with. However, I've hired AGM twice for moves, and and there have been issues. In the more recent move in 2011, I was in a bind because of a family loss, so I couldn't pack and move everything in my 2 bedroom apartment on my own. I called Todd and he gave me an estimate of $450 tops, cash only. He also said he wouldn't charge for the trip out and back from Renton, 30 min each way. That sounded great. The crew arrived and worked hard but as we got through the day, it became clear that it was taking longer than thought, and I asked the crew chief to tell me how much they'd need, and I'd get more at the bank. To make it short, I ended up going to the ATM 3 times for cash. And I had to pick up boxes at Lowe's as the crew was running out. The final bill was $895 plus tips for the crew (which they deserved). I followed up with Todd later about the bill being twice what he estimated. Admittedly the labor took longer than estimated, and I acknowledge I had to pay for that, but the invoice included a charge for transit. Todd promised that he'd fix that and settle up with me. I didn't hear back for a couple of weeks, so I emailed later and again Todd promised to settle it. Nothing happened, So... minus one star for the total being twice the estimate, minus a star for charging for transit (when it was promised otherwise), minus a star for Todd not following through after being reminded twice. If it weren't for the crew's energy and awesome packing, AGM wouldn't even get 2 stars. read more

We are very happy with Access Gentle Moving. Professional, attentive, careful. We were moving household full of stuff from Sammamish to North Bend. They covered and protected all places that are sensitive to wear and tear - carpet, floors, corners, entrance doors. At our new place, guys were also removing their shoes on some exposed carpeted areas. We had really gentle move. Everything that was disassembled was put back together in quick manner. It was accomplished safely and in reasonable time, based on significant amount of work. Thank you, guys! read more

Access moved my husband and I into our new place this past Sunday and we couldn't be happier. Todd was very easy to work with and gave me an accurate quote via email before the move. On the day of the move, he texted me to let me know he was running a little late but I appreciated the fact that he didn't keep me waiting around without notice. He and the other mover were super friendly and FAST! They were literally running from the house to the truck between loads and didn't waste a moment. They were gentle with all of our belongings and didn't damage a single thing. They were polite and efficiant. I will be using them again if we move! read more

Todd and his crew helped us with a local move from Redmond to Bellevue. They did an amazing job - laying down floor protection everywhere, wrapping the furniture with blankets, protecting banisters with blankets, etc. We had all our boxes labeled and Todd and his crew helped put all the boxes in their designated rooms at the new house, making unpacking that much easier! They also asked where we'd like all our furniture and arranged it for us in the new house. This was the best moving experience we've had - nothing got broken, and nothing went missing. Would definitely recommend Access Gentle Moving, and would use them again in the future! read more

Todd is extremely helpful, understanding, and professional. He was the only one who had faith in my mission to move a small piano up a horde of insanely narrow stairs. At first I was embarrassed to even ask, but before I knew it he was walking me through taking the proper dimensions and getting me a quote by the end of that very phone call, insisting that he was the man for the job and that it would be no problem. And it wasn't! Todd and his men padded that bad boy up and covered my floors to protect everything before they proceeded to launch that piano up the impossible - without a scratch in sight! And in record time! Needless to say, I was super stoked. And still am. Thanks Todd!!!! read more

This is the second time I've gotten help from Todd and his team for a move. I have been moving every year for several years and getting Todd to help me out these last two moves has made moving SO MUCH easier. All I have to do is pack everything up and his team will come in with all of the appropriate moving gear (padding blankets for fragile items and the walls, portable carpet to prevent slipping, moving carts; everything you could think of to have a smooth move). They take apart all of my furniture for me and do it with incredible speed. Not only are they quick but they are careful about making sure your furniture stays in one piece without any damage. And the price is very affordable (and absolutely worth it if you think it is too much. Save your back and get some help!) I will be sure to use Todd for all of my future moves!! read more

I contacted Todd to move a grand piano from one area of our house to another and back again while our carpet was being replaced in the room where the piano sits. I was very concerned that our newly refinished hardwood floors not be damaged when the piano was moved onto the floors while the carpet was being replaced. Todd was great to work with. He was up front explaining the cost range based on how difficult they determined the move to be when they arrived. The final cost was right in line with what he told me to expect. The care he and Sebastian took in carefully moving the piano was much appreciated. They were also very helpful and friendly. He was flexible in accommodating our schedule when the carpet wasn't installed at the time we had anticipated for moving the piano back into the room. I had family arriving the next day and Todd got the move done despite my later than anticipated timing. My hardwood floors remained flawless and as did our piano thanks to them. I highly recommend them. read more

Let me first say, I never write reviews, but my most recent experience warrants one. I first emailed to make an appointment and i was contacted the next day by the owner. He was very polite and told me that he could accommodate my moving scheduled. I said perfect, I will see you on Sunday. Sunday came around and I waited for the time slot that was reserved for me. 1 hr passed, then another 30 minutes. I do understand that people sometimes run behind. I would think that anyone who respects the time of another person would call and let them know that they are running behind. I called and got voicemail 3 times. I decided to call another moving company, who even though ran late was very communicative and set my expectations. the move went great with the new company. based on my experience I would not recommend this company. read more

Scheduled an appointment with Todd to come out and give an estimate on a Saturday. He called the Wednesday before to confirm but forgot that it was just an estimate, he was all ready to bring the moving truck until I reminded him. No big deal... Until Saturday comes, no show, no call, no text, no email. I left the farmer's market with my family early to meet him too. read more

These guys are AWFUL. First call to move he tells me he needs a minimum of 2 hours pay at $60/hour. Cash Only. Shows up and tells me that is per guy and a minimum of 3. I must have misunderstood. I had to get my furniture out of the house for new floors so I gritted my teeth. We're ready to move everything back and he tells me he needs to do it ASAP because he needs his equipments back (my piano is on his cart in the garage). I CANCEL my Labor Day weekend plans for him. He texts me at 9:00 pm Saturday for a Sunday noon appt and asks to change the time to 6:00 pm. I can't do that time and he gets MAD at me. We re-plan for today (Saturday). He tells us he'll be here around 3 pm. He calls soon after to 3 to tell us he needs to move to 5. Hear from him again just after 6 and now it needs to be 7:30. When we get frustrated he gets angry at US. I'm finding another mover and returning his stuff. NEVER AGAIN and I'll make sure everyone I know hears this story. read more

They worked fast, but were also careful with my stuff and put down lots of padding to protect floors and doors. They were a little late - but were in regular contact with ETAs, and made up the time in their fast work. Overall, just a super easy, no fuss experience. read more

Todd took time to follow up with me after a misunderstanding. I appreciated this courtesy very much.

this review won't be lengthy, only because i don't know how much can be said about moving. they showed up. they worked their behinds off. they got the job done. all my stuff made it from my old place to my new place. what more can you ask for. if you want a lengthier review, here you go - they packed up all of our belongings in pretty much a day. the next day, they had the daunting task of moving all our stuff, in the rain, through our muddy, swap backyard. the backyard was the shortest route to the truck. they provided all supplies. they worked, in what seemed to be one of the coldest days, just shy of snowing. they worked well into the night until everything was where it needed to be. the protected our new house from wear and tear. they protected all of our belongings, some of which were very large, very expensive pieces. they were awesome. todd was very easy and delightful to deal with. i've moved a lot of times in my life. i've had movers obviously taking too long to rack up the hours to make more money. todd was the opposite of this. he was amazing. i cannot recommend him enough. read more

Todd and his crew were wonderful help on a recent challenging move. It was a smaller job but in town and a very tight timeline. This company went over and above what was required to ensure all parties were happy. Not an easy job, but true professionals! read more

Todd and his crew did a great job on 2 different moves for us. The first was a very difficult move, as we had to move our mother from her long time home to a retirement home at the Garden Club. They were very nice to deal with, and did a great job in making sure all of her belongings were carefully packed so they arrived in perfect condition. The second was a smaller job to move a very large piece of furniture into our home. With both jobs, they provided excellent communication and went above and beyond what most move companies would do to make sure that we were happy and received great service. I highly recommend these guys! read more

I've moved three times in the last four years and utilized a different moving company each time. Todd and his team were by far the best company I have worked with and I will continue to use them in the future. It was a big job moving a five bedroom home into a condo high rise and taking the rest of the furniture to a storage shed. It involved dismantling and reassembling furniture and so he came by to assess everything and quoted me $3500 - $4000 for 5 people with a 10+ hour estimate. This was by far and away the lowest estimate I received and sure enough everything went the way he stated it would. Everyone one of the movers was friendly, followed my instructions and worked fast but careful. Nothing was damaged, they ended up finishing right around the 10 hour mark and the total ended up being $3360! As good as an experience that moving can be in my opinion! read more

Very very disappointed. Spoke three times about the job. Simply to move a heavy safe about 30 feet, but paying a minimum. Easy job, easy money. But no one showed, leaving my client with a problem. They never answered the phone. The voicemail was full. No response. Next day, left messages trying to reschedule, and no response. Voicemail was cleared out, so messages were received. They ignored my calls and my client's calls. Sad disappointment. Scheduled with Bonafide. read more

Todd and Sebastian were very impressive when evaluating work ethic, expertise, protection of property, attention to detail, and the desire to get it right. My only complaint is timing. I had some issues twice with arrival times and communication. The majority of the communication issue was the fault of the moving company on the Seattle end. However, there were time-line issues that were a bit of a problem both times they were at my home. I believe that because of the quality and care of their work for each customer, at times they find themselves running behind. The best way to look at the tardiness is to understand that they will do their best to take care of you to the same degree once they arrive. It is a give-and-take. Once they are there, their work is definitely worth the wait. read more

i just moved (january 2016) with Access Gentle Moving company. it was a local move: staying in issaquah but downsizing. i was delighted to find a local company. we have moved many times domestically as well as internationally and this company is incredible. both todd (owner) and sebastian were so careful, respectful and a joy to have in my houses, both the one i left and the one i moved in too. on the day we moved it was pouring down with rain, and i knew moving our garden pots was going to be difficult. i worried about the dirt it would cause both to our furniture and their very clean van, but todd said since i was local it would be no problem for them to come back another day and move the garden pots for us. fantastic!! both men took great care with everything they did and their quote for moving was excellent. i was going to use some guys who do a variety of work, from landscaping to helping move people to their new homes and their quote was not as good as Access Gentle Moving Company. plus, i was getting a very professtional crew who use plenty of padded blankets to protect your furniture and runners through out the house to protect flooring. for a local move they were incredible. not a scratch on anything. but even if i was moving further afield. this is a great company to rely on and help make the journey smoother. i cannot say enough good things about todd and sebastion. thank you guys, so very much. read more