EXCELLENT SERVICE! I needed to rent an automotive trailer to…read moretow a non-running car. I could not have asked for a better experience. The lady was super helpful in answering all my questions and reserving the trailer for me. It only cost $54 (before taxes), for a 24 hr period, super affordable. The gentleman was just as helpful. He inspected my truck and my hitch receiver. I had an adjustable hitch i bought used, and he cut off the old lock for free. They also ended up lending me a hitch, which was also free. If i ever need another uhaul, I will definitely return to this location.

Always a pleasure coming here for their customer service. They are very flexible with our moving…read moreneeds. The front desk lady is very accommodating and very respectful!

Scheduled a Uhaul pickup from this facility, very disappointed in their customer service. Went…read moreinto the facility on Dec 30th (walked in) to confirm Uhaul reservation for Dec 31st at 7a. Was told they had the reservation and told the guy we would be back right at 7a on 12/31/22. Confirmed they would be open at that time, and yes. Arrived a little after 7a, and they are closed. Called Uhaul and was told they were on holiday hours and would not open until 8a. Minor in incidence, but okay we will stick around and wait. Waited until 10-minutes after 8a, still nobody there. Called the number, straight to voice mail. Had to transfer reservation to a different facility, which thru off the day because we had certain things scheduled assuming the 7a pickup time they told us was gonna work. NOPE Would not use that facility again for renting Uhauls. Not really sure if they just don't care, or are simply not interested in being helpful. BUT, if you know your hours are gonna change MAYBE let the customer know.

I used NK Storage for a U-Haul rental in December to help my mom move after my dad passed away. We…read moreneeded to rent another U-Haul to finish the job today so I stopped by a few days ago in person to make the reservation. The man behind the counter was having some computer difficulties but said he would figure it out and there would be no problem. I needed to pick the unit up at noon and return at noon tomorrow. That was clearly communicated during the reservation process. Today I go to pick up the U-Haul at noon and there is a sign on the window that they are closed until 1:00pm. Because we were going to Everett to move we were in a time crunch with the ferries and lining up with the help on that side so I had to find another UHaul location that was out of my way to get the right size truck for the job. When I called to let someone there know about the problem and that I was not happy she just made a bunch of excuses about the reservation being at 9am. Really? Just take ownership and apologize for the mistake but whatever you do don't give me excuses! I would find another option other that North Kitsap Storage to give your business too!

10 year old truck smelled of cigarette smoke. After I drove away from the lot, the gas light comes…read moreon. Had to stop and put gas in. They said it's not their job to put gas in and blamed it on the previous driver. The tail light was also out. Glad I wasn't pulled over by the police. Lazy and uncaring people all around.

They we great! The lady at the desk was very friendly and helpful, we ordered online and filled out…read morethe paper work so no waiting when we arrived for pick up. We were able to just drop it off late and put the keys in the box soooo easy!

Will never rent through Penske again. Rented a truck for my husband and I to move to Dallas,…read morescheduled the pick up for Poulsbo on Sunday at 9:30 am. I have had four knee surgeries so we got our nephew that day to help us move. We got a call 40 minutes before pick up saying the trucks had a leak and they were sending a new one but were running like an hour to an hour and a half behind. No big deal we thought, it puts us behind but we can grab breakfast. We call after an hour and a half and the lady says she doesn't know how close the new truck is but also the tow dolly would be upgraded to one with no wheels on the ground because we were towing my jeep. After that call we waited TWO more hours almost before our truck was there. and somehow???? there was NO DOLLY. that we paid for. we were told there was a miscommunication and we will have to come back a different day to pick it up. but still had to pay for it? and not only that, was it not thought about that we have to pay for gas to take the truck home then back to that location to get the dolly hooked up. The lady told us it would no longer even be the upgraded one. Never again with Penske. Next time we will use uhaul. We picked this one because reviews were better, but what a shit show.

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.

Excellent customer service! U-Haul was very clean and had no issues. I turned in my U-Haul right at…read moreclosing the man at the counter was still very nice and efficient.

The bring unused boxes back for a refund program is a sham. They encouraged me to get plenty of…read moreboxes because I could return them but failed to mention that they don't participate. I was told where "close" locations are that do participate and spent a lot of my refund in gas getting there. Then I was told that there is a 3 month time limit. VERY DISAPPOINTED

I was able to get a unit online without ever having to go in. Instructions for getting in are…read morepretty straightforward. Your unit comes with the lock. Really nice facility

Absolutely amazing experience storing my camper here! Super secure and easy to park. The best…read morecostumer service.

Well, as usual, U-Haul tells you they have a truck they don't have of course. They don't mind…read moremaking you drive 30 min to go get one but then they send you text message to haul away loaded trailer for other customers. You don't have my truck AND you expect me to do your job on top of it??? You guys are a joke!