I called 10 days in advance to reserve a unit. The girl who answered the phone didn't seem too…read moreknowledgeable. She supposedly took my info and claimed there would be a $10 reservation fee that would apply to my first months rent. When I arrived to move in to the unit, there was no record of my reservation and they gave away my requested unit and gave me a horrible unit that had a small door and was in a corner which made it difficult for me to move my large objects. It took almost 45 minutes for the girl to open my account and she kept having to call the manger at home with questions. Then she didn't enter my credit card appropriately and it kept declining and she called the manager again and put her on the phone with me and she talked down to me like I was some low-life and told me that she would allow me to move my belongings into the unit but I needed to bring her cash within 24 hours. I called my bank to find out what the problem was with the credit card and it turned out the clueless girl was not entering the security code for proper authorization. Once she did the card went through. What a joke. By then it was begging to get dark and we had wasted too much time. The next week I stopped in to talk with the manager about my disappointment with the check-in process, and she lied right to my face about the whole thing. Not just once but twice. When I expressed my concern that I had asked for a heated unit, which it clearly states on the website that they have heated units, she said we don't have heated units, but they are kept out of the elements so they are climate controlled. What a joke. She said she couldn't make any monetary adjustments to my account but could give me a 20% discount on a rental truck in the future. Again, what a joke. I could get a coupon for 20%off a Budget truck rental online. I would highly recommend you store your belongings somewhere else. The management at Pacific Storage is awful. I could go on with other problems, but I think this gives you enough of an idea of the poor customer service you should expect.

Rented a Budget Truck in California and was going to drop it off in Seattle. The folks at Pacific…read moreStorage allowed me to drop it off there since I was in the area. Great people, great service.

Will never rent through Penske again. Rented a truck for my husband and I to move to Dallas,…read morescheduled the pick up for Poulsbo on Sunday at 9:30 am. I have had four knee surgeries so we got our nephew that day to help us move. We got a call 40 minutes before pick up saying the trucks had a leak and they were sending a new one but were running like an hour to an hour and a half behind. No big deal we thought, it puts us behind but we can grab breakfast. We call after an hour and a half and the lady says she doesn't know how close the new truck is but also the tow dolly would be upgraded to one with no wheels on the ground because we were towing my jeep. After that call we waited TWO more hours almost before our truck was there. and somehow???? there was NO DOLLY. that we paid for. we were told there was a miscommunication and we will have to come back a different day to pick it up. but still had to pay for it? and not only that, was it not thought about that we have to pay for gas to take the truck home then back to that location to get the dolly hooked up. The lady told us it would no longer even be the upgraded one. Never again with Penske. Next time we will use uhaul. We picked this one because reviews were better, but what a shit show.

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.

Excellent customer service! U-Haul was very clean and had no issues. I turned in my U-Haul right at…read moreclosing the man at the counter was still very nice and efficient.

The bring unused boxes back for a refund program is a sham. They encouraged me to get plenty of…read moreboxes because I could return them but failed to mention that they don't participate. I was told where "close" locations are that do participate and spent a lot of my refund in gas getting there. Then I was told that there is a 3 month time limit. VERY DISAPPOINTED

Office was very nice and helpful but BEWARE!!!! You get one discount! Can't use a move in special…read moreand get a "senior discount ".

Great customer service! Had a couple unusual requirements &…read morethey worked it all out for us. Great value Very clean facility Convenient location

I was able to get a unit online without ever having to go in. Instructions for getting in are…read morepretty straightforward. Your unit comes with the lock. Really nice facility

Absolutely amazing experience storing my camper here! Super secure and easy to park. The best…read morecostumer service.

Milican moved about 30k lbs of beams and equipment to and from 2 not so ideal locations. I got…read moregreat communication and value for my money.

From the owner: Certified cranes and NCCCO operators…read more Established in 1997, Millican Crane Service is a full-service crane and truck rental company that has been serving the Pacific NW with superior service and workmanship.Through our many years of experience, we have built a strong reputation as a reliable and trustworthy equipment rental company.We have professionally trained equipment operators and the best maintained fleet of cranes and trucks, large and small - available for the day or extended periods. Our valued employees work hard to ensure our customers receive the maximum value when they rent our cranes and trucks.Our customers tell us that they appreciate the skill, experience, and level of personal attention given to each of their projects.

A driver nearly ran us off the road and followed us so close they nearly hit us. Then, when the…read moreroad became a two lane road, they flipped us off and also slowed down to nearly 20 mph on a 55 mph road just to flip us off and even took out his phone to record us as he was driving not paying attention to the road as if we had done something wrong. We're teenagers and we're simply going the speed limit. I'm so scared I had to pull off the road and cried for 10 minutes.

Was headed home the other day and had to get in the lane one of their trucks was in so that I…read morecould get into the other lane to exit the 405 the truck had dirt in it uncovered and a rock got loose and hit my windshield. On their truck the signage on it is covered with dirt and couldn't read it until I got into the next lane. It stated not responsible for any windshield damage stay 200 ft behind well I was not close to the truck when this happened but on the back of the last trailer the signed looked like it said 20 ft cuz it was so dirty couldn't read it. So I called the company to let them know hey this happened the load should have been covered and ur driver was in the center lane speeding and on a cars tail and driver had to get into the slow lane real fast cuz the truck didn't even have one full car length between them ....but never got a call back to talk to the guy.....great customer service