Scheduled a Uhaul pickup from this facility, very disappointed in their customer service. Went…read moreinto the facility on Dec 30th (walked in) to confirm Uhaul reservation for Dec 31st at 7a. Was told they had the reservation and told the guy we would be back right at 7a on 12/31/22. Confirmed they would be open at that time, and yes. Arrived a little after 7a, and they are closed. Called Uhaul and was told they were on holiday hours and would not open until 8a. Minor in incidence, but okay we will stick around and wait. Waited until 10-minutes after 8a, still nobody there. Called the number, straight to voice mail. Had to transfer reservation to a different facility, which thru off the day because we had certain things scheduled assuming the 7a pickup time they told us was gonna work. NOPE Would not use that facility again for renting Uhauls. Not really sure if they just don't care, or are simply not interested in being helpful. BUT, if you know your hours are gonna change MAYBE let the customer know.

I used NK Storage for a U-Haul rental in December to help my mom move after my dad passed away. We…read moreneeded to rent another U-Haul to finish the job today so I stopped by a few days ago in person to make the reservation. The man behind the counter was having some computer difficulties but said he would figure it out and there would be no problem. I needed to pick the unit up at noon and return at noon tomorrow. That was clearly communicated during the reservation process. Today I go to pick up the U-Haul at noon and there is a sign on the window that they are closed until 1:00pm. Because we were going to Everett to move we were in a time crunch with the ferries and lining up with the help on that side so I had to find another UHaul location that was out of my way to get the right size truck for the job. When I called to let someone there know about the problem and that I was not happy she just made a bunch of excuses about the reservation being at 9am. Really? Just take ownership and apologize for the mistake but whatever you do don't give me excuses! I would find another option other that North Kitsap Storage to give your business too!

Took some items to their storage facility and met the employees. Very friendly and clean. Family…read morerun business.

Reliable is an ironic name. I am locked out my unit because the company they use for the door…read moresecurity hasn't come to fix them. No manager on site. No one with a key to let us in. No idea when they will get fixed. Luckily "they escalated the concern" Wow I would hate to go into my presentation tonight empty handed if I didn't have that assurance. UNACCEPTABLE SERVICE. UNCARING REMOTE MANAGERS. You are better off down the street where they care and their units work.

Office was very nice and helpful but BEWARE!!!! You get one discount! Can't use a move in special…read moreand get a "senior discount ".

Great customer service! Had a couple unusual requirements &…read morethey worked it all out for us. Great value Very clean facility Convenient location

I was able to get a unit online without ever having to go in. Instructions for getting in are…read morepretty straightforward. Your unit comes with the lock. Really nice facility

Absolutely amazing experience storing my camper here! Super secure and easy to park. The best…read morecostumer service.