These people have been so nice on every interaction. I feel like they just super appreciate their…read morecustomers.

MULTIPLE BURGLARIES in March 2024 1. Moved into a 10 x 20…read moreunit. So far so good. 2. A month later, moved into a 10 x 30 unit. The front of the facility has multiple signs indicating 'months 2 and 3 are 50% off!'. They billed month 2 at full price. When I asked where in my contract does it state there is no discount on month 2, they reply it's not in your contract. Ok, where does it state that exactly? "On our website". The sleaze has begun. 3. A woman calls me out of the blue and asks me if I was in my unit "last night". No lady, I'm in Los Angeles right now. She was trying to tell me my unit (along with 4 others) was burglarized but came across as accusatory. They refused to call the police. I had to fly to SeaTac, shuttle to Silverdale and rent a car just to report it! Unbelievable. They aren't exactly advertising the MULTIPLE BURGLARIES in March 2024, as others I met on-site had no idea what occurred. So surely, I was finally given a discount, right? Hell no. BEWARE: -no security guard, ever -easily climbed back wall -weak, small fences -no alarm in my building

everything about my experience with Cross Creek self storage was positive. Tia always greeted me…read morewith a smile and was super helpful. The units themselves are easy to access safely fenced in and extremely clean. Thank you!

My 83 year old mother was stuck. She had movers ready to go but suddenly her 'move to' apartment…read morewasn't ready for her and she was on her last day at her 'move out' apartment. I found and called Cross Creek Self-Storage on my mother's behalf. Dane was the wonderful soul who answered the phone. With compassion, patience and understanding, Dane quickly secured a unit for all of her things. Emailed everything to me and assured me they would take care of her. He was right. When she arrived she was extremely happy and grateful for welcoming her and caring about what she had to say. THANK YOU, DANE, SO MUCH. You are a wonderful human.

I recently got my storage unit 5x10 and really love how clean and easy access it is. I use the app…read moreto open the gates and doors, so far they haven't failed me. Elizabeth and Mike were amazing in showing me around and helping me get the perfect storage unit for my needs & informed me of Washington state policy for military members which made me have peace of mind if deployed my items wouldn't be auctioned off.

Don't be fooled. They just increased our rate from $73 a month to $100 a month after just 5 months…read more That's a 37% increase! Same happened to my parents after a similar amount of time. As a few other reviews say, your rate will go up and up over time- this place is a scam. I knew it was too good to be true! If you're staying longer than a few months, don't consider this place, as they will increase your rates.

KC and Amanda are amazing!!!! They were so helpful, knowledgeable, and patient. I have been…read moreperpetually moving since Thanksgiving; moving kids back form college, into dorms, moving out myself, moving into a new house, just finished moving my oldest son closer to work to cut his commute in 1/2. We've rented multiple units there over the last 4yrs. The site is clean, safe, well lite, easily accessible. Great discounts and easy pay options. Again the on-site staff hands down, just awesome and friendly people. I will definitely rent there again if I ever need heated storage and recommend them for all your storage needs.

Customer service training and E.I. coaching is desperately needed. From being verbally attacked by…read moreJeremy while he was blowing leaves on Saturday to the lack of leadership by the office manager who witnessed and allowed Jeremy to interrupt a conversation between herself and my 53 year old family member, I ask Silverdale Self Storage, is this the best you can do? At the very least, teach basic communication skills to your staff in a world where customer service no longer exists. Helping my elderly aunt move her things into this storage facility was one of the worst experiences my family has had. Giving someone the title manager should come with de-escalation training for your ermployee(s) versus allowing him to act aggressively towards anyone, let along 2 females over the age of 50. Professionalism needs to make a comeback, along with human decency.

Facilities were clean and secure. The staff, Lori and Allen, set the bar for customer service and…read moremade our move so much easier. Thank you both!! I would definitely recommend Rancho Storage.

We moved here last minute and needed a storage unit ASAP. Everything about this storage place is…read moregreat. Very nice and protected and the customer service is great. I'd use them again

I LOVE Reliable Storage in the Bremerton area. The people that work here are amazing individuals…read more Brian, at the Military Road site was always awesome to me and Craig, at the Fairgrounds Road location went above and beyond his call of duty to support me. I love that they are always there on site, to make sure everything is safe and I feel so comfortable knowing they are always there for my storage and moving needs and will do everything they can to help!

Greg helped me after hours I broke my key in the lock and couldn't leave my storge because it was…read moreunlocked, he gave me a free lock for my storage thank goodness he went above and beyond to help me.

Amazing staff ! The faculty is kind of old but extremely well maintained ! I absolutely love that I…read moredecided to store with them. I am a very satisfies customer. Thanks

The service here is wonderful! They are very understanding to everyone unique situations and runs…read moreas business as it should. Security cameras and locks and gates, everything you could need for a peace of mind for your belongings! Their prices are cheaper by comparison to all the competitors near by. I would definitely recommend.

A great storage place. Very military friendly ! Jim was fantastic from getting me the appropriate…read moresize unit, to making sure my autopay was set up properly prior to my deployment. They also offer a moving truck for move in and if you are military you may request one for moving out as well. The process was seamless all the way until my move out date. It's a gated keypad storage site with indoor and outdoor units. I stored my things for an entire deployment no ruined items in my outdoor unit also no bugs in my things ! 5 stars for sure !

I had a unit at this location for more than 8 years, which I left only because I moved out of…read morestate. I would recommend this location to anyone who needs to store things. I've had both indoor and outdoor access units and I would recommend both. They are all climate controlled and carefully insulated (and bug-proofed) to protect your property. I had to leave the state for an extended period and came back to a unit still perfectly intact with only a few spiders living near the door. No mildew on boxes, no humidity-warped papers, nada. The location is very secure with keypad code access, full CC camera system, and managers that live on-site. You have access from 6am-9pm 7 days a week whether the office is open or not and there is a bathroom at the office during working hours. The people are fantastic and they do automatic payments for units.