Don and Renee are very knowledgeable and friendly. Facility was clean which is what I was looking…read morefor.

I have been storing my belongings here for several months (building a new house). The management…read more(Rene and Don) here is fantastic. The property is well maintained and clean (unlike some other companies). This place still looks new. I am greeted by my name every time I come visit my belongings. As far as I know, there have never been any security issues. The managers live on the property, and there are cameras "everywhere." If you want a top-notch storage experience, you need to come here.

So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

Awesome and amazing people work here. Very helpful with helping me decide what size I needed.read more

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 3405 Coit Rd is no exception. Our Plano storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near W Parker Rd and Coit Rd, we're trusted by neighbors in Carrollton, Addison, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Easy to access. Very clean facility. Excellent customer service. Ms Beth is pleasant to work with,…read morea gem. Have a couple of units with her for years both for business & personal storage.

Have had a great experience with this facility, it's clean, has a convenient location, and Beth is…read morewonderful to work with.

Storage Sense site in Colorado Springs, CO on hwy 85/87…read more They gave me a great rate to start for a 10'x40' shipping container then 6 mos later a 40.00 increase and no email notice of it. Then somehow they took the money from my debit card without notifying me. I found out by checking my bank account at the first of the month just to see what had been debited. I never had engaged auto pay when paying my bill online but there it was, debited on my statement. I called right away and as usual the office/site manager wasn't available. I left a message. He called back 2 days later and swore they had sent a notice of an increase. They did not. He checked the atuo pay and it was on. I said no, I never use it and so he turned it off. Well I said if you can turn it off so easy, can you turn it on just as easily? Oh no he says. He made no attempt to apologize when I said I couldn't afford the rent now and would probably be moving. Fine he said let me know when your vacated and lock is off......cold and callus.

*excellent friendly staff/employee's *affordable Pricing…read more *Gated-safe *Nice looking/well maintained *Very good area I Always like to have that "in person visual" on things before locking in, Pictures never settle visually for me until in person so today i decided to rush over check out this facility minutes before their Closing hours to get a view/look on sizes before locking in Online both staff greeted me & were very kind, friendly and surprisingly nor felt "Rushed" considering my "last min rational decision doings" :/ apologies again but was able to show me a few units && got one that shall do the job. Thanks again storage sense.

Gotta say that this place is so much better then Public storage and the customer service was…read moreabsolutely amazing! Dan was such a sweetheart. and he made the transaction very quickly and smooth. Thank you for all your help!

My family has utilized this location for many years. It is a nice location where we feel safe going…read moreto and from our unit 24/7. I really like that management lives onsite & is always very friendly. This location is clean and well lit. The downgrade in the star rating has to do with how the price jumps drastically and often. With the Labor Day special online, a small unit is currently $36 for first month. So regular monthly rate would be $72 going forward.. However after many years of being a loyal customer, our bill just increased AGAIN ...& for the SECOND time this year!!! $140/month total is too much imo ...especially since another increase is prob around the corner. I guess it's time to call around :(

Warning: The facilities are fine but you should expect to pay 100-200% more within the first 3-6…read moremonths. There are no options for annual or multi-year agreements, and there is no option to talk to an actual human about your account. I'm moving out as soon as I can, and would only ever use Public Storage in the future if I knew I only needed very short term storage.

Please beware of using this franchise location of Public Storage. They will do a "bait and switch"…read moreon you within a month. I first rented a unit there in April 2018. I was looking for a 5x10 space. My monthly payment was $54 with insurance which is why I chose this place. This was reasonable for me. However, within a month they raised my payments to $65. Then four months later my monthly payment was already at $76 in October. In July 2019 there was another price gauging and my monthly total was increased to $96. I just got another email from them couple of weeks ago saying my price will increase to $104 starting April 2020. Luckily, I am no longer in need of this storage space and will be moving out before April 1st. However, this is no way to price gauge your customers. There is absolutely no justification for this increase. Looking at your website, you are still doing a bait and switch advertising 5x10 at $43 rate right now. Attached screenshots for proof.