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    Public Storage

    3.6 (57 reviews)
    Closed • 6:00 am - 9:00 pm

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    Superb Manager Ms Dawn for nearly One Year has gone out of her way that I have invested my Money also Property at your 10931 Research Boulevard Austin Texas location. # 3213 is my Box . Very Secured yet in the 2024 summer also year I lost my keys Not Good. Ms. Dawn was able to Secure a Locksmith so I could get to my stuff in less than two weeks. No additional cost. Who does that these days Ms. Dawn did. I definitely have not lost anymore keys. Ms. Dawn is a Public Storage "Asset"!!! Whom is not only Worthy of a Salary Pay Raise but All and Any Promotion that can be offered by the Public Storage Company. Respectfully. Neil L. Moore.

    After being with a facility for four months, my rate jumped from 123 to 166 while the unit is still being offered for a lower price online.

    After four months, I was given a notice in the mail, saying my rate would be increased over 25%. I go online, and they are offering the same unit for the normal price I am currently paying. It seems like they are practicing a bait and switch where they'll get you in and then Jack your rates up while still offering the same unit for the lower price online. It's disgusting. I jumped from 123 to 166 in four months (photos added showing this). Storage facilities are not governed by any laws preventing them from increasing rates, so the consumer is not protected. Keep in mind the same sized unit is still being offered for that lower price if you were to book it online right now (see photo). I will be giving my notice and moving my stuff to another companies facilities because of this poor business practice that they engage in. Look this up on Google for Public Storage, this isn't something that is one off, you will find the same reviews. Let me save you the discomfort of moving your stuff in, having your rates go up, and have to go through moving everything out if you are like me and won't put up with affiliating with companies that engage in this kind of horrible business practice. Disgrace of a business and shame to the owners who initiate this knowing that they get someone in with moving all their stuff and due to the difficulty of moving again, they raise the rates and most people will pay because of that difficulty. The power is with the consumer, and we can go take our money elsewhere... and that is what I recommend you should do if you have landed on this companies Yelp page deciding who to go with and don't want to be taken advantage of.

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    9 years ago

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    6 months ago

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    4 years ago

    Clean and easy online set up. Staff over the phone were very helpful when I called to check options.

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    6 years ago

    Ron stayed late and helped me get into my unit last minute. Great guy and appreciate his help.

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    4 years ago

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    9 years ago

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    6 years ago

    Dawn and Ron were very helpful! Facility is clean, well run, convenient location. Would rent from them again!

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    8 years ago

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    8 years ago

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    11 years ago

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    6 years ago

    Friendly, helpful service. Clean, well lit and in good condition. Would definitely rent here again.

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    11 years ago

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    6 years ago

    Amazing customer Service! Ron is on top of his customers service and have amazing customer service skills! I highly recommend

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    6 years ago

    Dawn was super helpful and friendly; the process at Public Storage was smooth and painless! Thank you!

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    9 years ago

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    12 years ago

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    9 years ago

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    12 years ago

    Great location, great customer service by Tanya. Looking forward to another great public storage experience!

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    11 years ago

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    Review Highlights - Public Storage

    “Kudos to Mattie and Dawn, who were super patient explaining everything and giving me the best options for my situation.”

    Mentioned in 10 reviews

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    The units are amazing. We were looking for a storage place close to where lived. ATX appeared the…read morebest for the buck. There are elevators on site and carts to move your items in and out of the units with ease. I recommend purchasing a lock on site. It is easier with this lock than a normal padlock. There are four sizes of the rooms. The largest is a large 10x15. I find getting the largest unit was better and few dollars more for the unit value. The next is 10x10. They have two smaller units. When you select a unit, be to remember your access code. You are going to need it to where the units are and to ride the elevators. Be sure to return any cats you use, it's a good sign of proper use in a storage facility. The two top mangers Paula and Howard are super nice along with the rest of the staff. You have a three day grace period to pay your dues before a late charge is applied. To prevent late charges, they accept auto pay. The units are open 9:00am to 9:00 pm Monday -Sunday. The staff is on duty from 9am-6pm. Be sure to be out by 9:00 or you will get locked in. They also have boxes and pack stuff in the office.

    The facility is easy to access and the on-site staff are courteous, but I strongly advise against…read morestoring your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor--only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn't cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

    Public Storage

    Public Storage

    (79 reviews)

    A+ I did everything online which is the plus. It was only…read morewhen I moved in and when I vacated the unit that I spoke with Tommie who was very friendly, helpful and patient in showing me the location of my storage unit and how to lock and unlock the unit. when I moved my belongings and he was the same when I vacated the storage. The storage was clean: free of insects, rodents and is secured. There is an electric gate that only opens via code or via range/distance through the app. I never had an issue accessing my belongings. If you're looking for a storage facility this is the place to go. Its also easy access off and on 183!

    DO NOT RENT HERE, THEY ARE A SCAM AND IT SEEMS THEY ARE ALL IN ON IT, I'm not 100 percent sure, but…read moreI honestly wouldn't be surprised. My Public Storage unit was burglarized and a substantial amount of my property was stolen, including my 60+ inch TV, clothes, shoes, purses, mirror, kitchen island stools, college degree, cap and gown, and sentimental belongings given to me by my mother before she passed away. I immediately filed a police report and submitted a claim through the insurance program associated with my Public Storage account (Orange Door/Sedgwick). I had been paying for this insurance for approximately three years. My biggest concern is that no one has been able to clearly explain what investigation was actually conducted. The Sedgwick claims manager could not tell me whether surveillance footage was reviewed, whether the Public Storage employee who contacted me about someone attempting to break in was interviewed, or whether the facility's records concerning the reported attempted break-in were investigated. I was simply told there was no available camera footage and that the claim was being closed. I have not even received a written denial explaining why my claim was denied or documenting what investigation was performed. I am requesting that information in writing. There is also a major security concern: Public Storage changed the lock to my unit and did not provide me with the new key, meaning the facility had access to my unit while I did not. I was later informed there was a record at the facility regarding an attempted break-in. Was that incident actually investigated? I still have no answers. I contacted Public Storage customer service after Sedgwick closed the claim and was transferred multiple times before being told the matter would be escalated to a regional manager. I have already spoken with that manager and my concerns were not meaningfully resolved. I paid for this storage unit and insurance for years, with my monthly cost eventually exceeding $200. When a substantial amount of my property was stolen, I expected an actual investigation and some accountability. Instead, I have been passed from person to person without clear answers. I am not claiming that I know who stole my belongings. I don't. I am saying that there are serious unanswered questions about the facility's security, the reported attempted break-in, the changed locks, the lack of access to my unit, the availability of surveillance footage, and the insurance investigation. I am now collecting my police report, insurance documents, correspondence, emails, and other evidence and will be filing complaints with the state Department of Insurance, state Attorney General/Consumer Protection authorities, and the FTC for review. I have also seen other reviews reporting theft and security concerns at this location. I cannot independently verify those experiences, but the similarities are concerning. I will be posting this same account on Yelp as well, so there is a record of my experience. Based on my experience, I would strongly recommend considering other storage options before renting here.

    Public Storage - selfstorage - Updated September 2026

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