I used this facility for five years and the staff has always been courteous and kind. I was behind on a payment and they stayed in communication and my stuff didn't wind up in some auction show. Today was my last day and the woman who helped me was so sweet and did her best to make the process as easy as possible. read more

Tomas is so attentive and is always ready to greet you with a smile. The space is clean and always a comfortable temperature. So much better than other storage facilities. read more

Had $10k worth of items stolen out of our two units. Not sure how they even got into our units. Management couldn't resolve it.

Easy peasy process, the facilities are well kept, and you can obtain carts at every entrance. Highly recommended!

STAY AWAY! As others have mentioned below, this place without warning they increased my rate $70 after being there for only a few months. They tell you they will give you a 30-day notice, but for me, they did not. Its a total bait and switch. Get you signed up, then raise your rates without warning. Storage space, dont reply under my comment to call your 888-STORAGE as I have been and you are bouncing me to the local office. The local office is not answering their phone. Also, the chat feature on your website is also being ignored. There is no way to get in touch with you. HORRIBLE! read more

Clean place to store my belongings very helpful in the office, I do not remember the store managers name I am sorry. But she went out of her way to assure I knew where to go and helped make sure my code worked on the door. Definitely recommend for others to stop by and grab what you can as they seem to be filling up quickly. I waited while the manager helped two others before me and assured we all were aware she knew we would be taken care of. I am sorry for not knowing your name but thank you in the office today!!! read more

Very clean storage and spacious. Service is phenomenal. Mr. Tomas gave us the best customer service experienced. He helped us to find the perfect size unit and assisted us with the process. Totally recommend this place read more

The manager, Jeff, was very helpful and informative to walk me thru the facility and share few tips. It's great for newbie like myself to get familiar with the unit and settling in quickly. Excellent service! Recommend! read more

I came to Extra Storage after the storage units about a mile south changed its management. (They've declared themsleves as the finest, and it's true. They're fine. Not great. But fine.) This ESS is well beyond what that other place is and they understand the importance of treating people well. Clint and Cheyanne are so incredibly kind and friendly. Clint reached out after I reserved a unit online to see if I had any questions and if I was interested in touring the facility. Cheyanne my tour and answered my questions and I was even more glad that I decided to switch. These units are well-priced, clean, and super easy to access. (The also had a great number of accessible units for guests in wheelchairs - something I didn't see at the other place.) If you need a place to store your stuff, get it here. read more

I just found the best Extra Space Storage facility in Austin. From the easiness of reserving the unit to competitive rates. The Facility manager Myrna Baber made it process fast and friendly! I recomendable this place! Thanks for the great service! Fredo Gonzalez read more

Beware. Facility is clean, but security is a joke. They market their controlled access and video monitoring, but this will not help you in the event of theft. I rented an indoor locker in December 2020. My locker was broken into sometime between mid December and mid February and several valuable items stolen. Their was no sign of forced entry. The cam lock built into their locker's doors was drilled out and replaced with a new one These locks are not available at Home Depot, Amazon, so it is a mystery how the thief obtained it. I found out about the break in March and thought it would be a simple matter to monitor the surrveillance video and match the time and entrance to the access code used to enter the building. Nope. I was told they do not save the video more than "30 days or so," and do not log the entry codes used. Furthermore, they could not explain how the thief obtained an identical replacement lock to hide their break-in. How is this possible? When asked if any other burglaries occurred, I was told that there had not been. So, within weeks of my storing a large guitar amplifier, a few guitars and photography equipment, someone just happens to select my locker, drill out the lock (without being noticed), clean up the mess, replace the integrated lock, and make at least two trips to parking lot utilizing the elevator (all with cameras aimed at them). Just me. Seriously? Lipstick on a pig. Take my advice and look elsewhere for your storage needs. read more

This place is a joke and the Manager Clint is useless!!! I had problems making a payment online and left a message about it and he NEVER RETURNED MY CALL!!! I hen my sister called about it he said he called me right back. People, I left the message at 8:30 pm Mountain Time... it's 10:30 pm Central Time!!! HE DID NOT CALL ME RIGHT BACK, nor did he call me the next day. He then proceeds to tell my sister it's my problem. Ummm, I don't know about you BUT I DO NOT WANT TO BUSINESS WITH THAT MAN OR THIS STORAGE FACILITY AND IF I WERE YOU, I'd RUN LIKE HELL!!! Go see Nick at the other facility on 620; HE IS THE BEST!! HE CARES ABOUT HIS CUSTOMERS UNLIKE CLINT THE LYING PIECE OF SHIT THAT HE IS!! Btw I live in Scottsdale AZ and I HAVE HAD THE ABSOLUTE WORST EXPERIENCE WITH HIM AND THIS FACILITY!!! Do not try reaching out to the district manager either, she doesn't call back either, THEY ARE A DAMN JOKE!! Find a more reputable storage facility that treats their customers with respect and actually care; you'll be much happier in the long run!! THIS FACILITY AND MANAGEMENT SUCK!!! read more

The signup experience was so easy. Filled out a from on the web, picked my size and done. Clinton promptly called me and I made an appointment to come by. Clinton gave me a tour of the facility. Clean. Secure. Even music. It was such a pleasant experience. read more

Super friendly and professional staff. Convenient payment options. Clean, well maintained and secured building. Elevator cannot be used without security code. read more

Just rented a 10'x30' unit to move in-laws stuff into from apartment. Very clean and spacious. Christina was very helpful and answered all my questions. read more

Would give this business a 0 star if possible. Bait And switch prices. When inquiring about units was told plenty available so free first month then $270 and $290 monthly for each and month to month. Obviously commission sale based as then was told no, won't honor free month and then price increased to $370 and $390 and will next month increase to $445 each. After paying to move our entire 3500 sq ft home contents in storage, this company knows they have us under their thumb. The sales person had told us plenty of room available. Very dishonest to get the sale and local manager stated we don't tell people up front that price may increase for fear that customer may not sign up. Corporate denies any bait and switch. Will be calling local TV stations so hopefully we can get the word out to protect others. read more

This storage facility is brand new and has amazing customer service. The manager, Myrna, goes above and beyond to help. Pricing is great, especially when reserving a space over their website. They follow-up with a phone call within minutes. Great experience! read more

Extra Space Storage is conveniently located on 620 near Anderson Mill Road. This storage facility is super clean and easily accessible. The manager, Myrna, is amazingly helpful. She made the whole experience VERY easy and helped me accommodate my moving company's schedule. Pricing is great too! I would definitely recommend this storage facility - you will not be disappointed! read more