It is the easiest process getting a unit from them. Unfortunately they are not on top of their gate…read moremaintenance & wanted to do a 30% increase in my rent after 5 months. 4 times in one month of me going to my storage unit the gate was wide open. I reported it being stuck open and it was never fixed. When I vacated the storage unit, I used the live assistant kiosk to inform them of me moving out. I was told it was taken care of and to expect an email with the cancellation of my account within 24 hours. This was on the 30th of the month. Checked my email & Public Storage account 24 hours later & there was no email and my Public Storage account was still active. Luckily I still had 1 day left in the month before they overcharged me on an empty unit. I called the property, no answer: called the customer service line, no option for moving out; tried their live chat and finally got a link for moving out which brought me back to their app. I have " scheduled" a move out date through their app, fingers crossed this works.

Hi we just moved into the area from California and Ms. Lucy…read morewas so pleasant she show us the units she had that great southern hospitality we all love, thank you for making the transition easy I look forward to seeing you again.

I highly recommend this facility if you need to rent a storage space whether short or long term for…read morean excellent rate. I absolutely loved the customer service I received; the staff was extremely friendly and helpful, and I was even offered free use of their moving truck to get my belongings there!!! They went above and beyond by providing me detailed information about the place and all the available units with their sizes, rates, and location within the facility, so I could make the best choice for my needs. Thank you Lakeline Storage!!

This was my first time renting a storage unit. Laura was super helpful and made the whole process a…read morebreeze. It's indoor, there's tons of security cameras, and gate codes so you know your things are safe. I also liked that they provide carts for you to live your items easily.

ALL UNITS ARE ON THE GROUND FLOOR…read more Sign up was a breeze and really pleasant as we ended up talking about the role this enormous property has had over the years (Drive-In being one of them!). Administrator Glenda Shaw is downright charming. Prices are very competitive. Place is immaculate. The property is under surveillance 24/7. My storage unit is dry, clean and just the right size.

The only good thing you can say about Burnet storage is that it is conveniently located. I have…read morestored my boat here for the last 3 plus years. I had stuff taken off the boat, leaning post, yeti 120 qt cooler​ (cabled and locked), trolling motor (locked) and seats. I understand Burnet storage is not responsible for theft but today I picked up my boat and found the hitch bent, jack broken off, and wiring harness cut to pieces like it was mowed. Unfortunately the small boat next to mine had the same fate. Even if the prices for a spot were reasonable the cost for theft and damages is not. I do know they did increase security and the thefts were prior to the new gate...

My husband and I were tenants here for two and a half years. The staff had always been very helpful…read moreand kind. We never had any problems with our climate control storage unit. When we went to move out of our outdoor unit (after the purchase of our home) we discovered that it had been completely destroyed by rodents. There was urine and feces everywhere. I immediately called the office. They were very helpful and assured not to worry that we had their "Protection Plan" with up to $3,000 in coverages. The manager emailed me the forms right away and told me to photograph and document everything. I pulled out our copies of the agreement and saw that we did initial their plan. We proceeded to file the claim. This particular unit housed all of our decorations for the holidays and all of our outdoor stuff ( a playscape, Homemade ornaments, gifts from my girls, life jackets, and inflatables for the yard that upon discovery, had been eaten and nested in by rats. Our above ground pool had even been eaten... the whole liner destroyed by bite marks urine and feces. After having to dispose of almost every item and tirelessly documenting each and every thing, we sent over our claim. This is where the trouble began. The storage facility was quick to hand over our claim but beware. The processing/insurance company they deal with have SEVERAL complaints through the BBB and online for bad business. They first said that they did not receive the pictures. I resent them multiple times, multiple ways and it took a week for them to confirm receipt. A week went by and still no updates.... I checked the claims portal they provided us with and it had not been updated since the submission of our claim. I emailed again for an update. The claims agent finally responded saying the storage unit manager never turned in their side of the documents. I asked them why it took them weeks to notify us of this with no response. The storage unit manger replied and sent over their side. Then, within the hour the claims agent responded saying "we are prepared to offer $500 as per your protection plan" I was shocked and appalled. I once again pulled out our paper copies. No where was it stated $500. I began to scroll through the documents that the storage manger provided. (Our contract, contact information and the protection plan) And there buried was an electronic form with the full contract. In the fine print it disallows any coverage over $500 rodents or pests. Upon reading it further, this policy that we've paid on every month for two and a half years pretty much covers nothing for anyone. The ONLY REASON we had this crap policy is because the storage unit REQUIRED you have an insurance policy at signing to rent a unit. You initial and they "conveniently" text you a form to e-sign... and buried in that document is where you find out the policy is crap. I feel completely taken advantage of. We had been essentially paying for our stuff to sit, rot and be urinated defecated on by rodents. They say that hindsight is 20/20, and looking back on things there is no way that they did not know that they had a rodent issue. They just don't care because at the end of the day, the only people they are hurting are the families who trust them with their belongings. No big deal, right? There are some extremely shady and dishonest business practices going on here.

i definitely recommend the storage direct. storages are really clean and the staff here are really…read morefriendly.

I can't say enough good things about this company. Their have been some minor gate issues, but…read morekind of stuff happens. What matters most is how responsive and professional the team is. These guys are incredibly helpful for any step of the way. The online tech is dated, but, if you can get past that (and you really should), then this should be your only storage facility to use in the area. I literally drive across the City when I need storage, because they give me such great piece of mind. It is worth noting, this place is incredibly well lit. That matters at night and you really see it when you compare to their competitors.

Great people here! Thanks for coming through for me when I really needed storage/parking for my big…read morerig. I will recomend you highly to all who need safe reliable storage in the Austin area. Right off I35 so you can't get more convenient than that! God Bless!

The phone to make a reservation for my storage unit was good and the staff on duty today Dalton…read moreexplained the whole process to get to see unit and make my choice and set up payment and gave great advice about size of the unit to get .basically everything was good with me today . He even recommended 3 great movers and I chose one from the choices . Thanks Dalton and have a happy thanksgiving . Ada Ifesinachukwu

One very nice woman working there and a rude man. I have had a large storage unit there for 9…read moremonths ($250/mo). I went in today and set the man off at the front desk by telling him that no one answered the call button on the drive up key pad. He told me it was broken and I replied that they should put a note on it letting people know so they wouldn't keep trying expecting someone to answer. He then became hostile. Definitely not the personality to deal with paying customers. I am moving my storage somewhere else, anywhere else.

The couple that manages is so kind and helpful. They helped me get set up with a unit at the very…read moreend of their night, which meant the world to me as I was moving. The size unit is great for the price, has temperature control, and security. So far loving having my belongings at Northgate.

Sandra and John are so professional and helpful, here. They have all the moving accessories you…read moremight need, there in the front office. The place is kept clean and cool. And I think the rates are extremely reasonable for this time of year. We feel safe keeping our stuff here while our new place is readied for our move-in.

If you are new to the area or a neighbor save yourself time and money and call, Karen Knowles Store…read moreManager of Pflugerville Self Storage- Karen is super friendly and very knowledgeable about all the storage and truck rentals. The facility is neat and very clean.   Ben Lara.

Best, full-scale storage unit business in the Pflugerville, North Austin-metro area. Great location…read moreand access for daily visits to your unit and it's safe and secure enough to make quarterly visits. Great staff, great pricing and hassle free billing options. Thank you Karen! for a great experience during my time with you. Mike S.