A+ I did everything online which is the plus. It was only…read morewhen I moved in and when I vacated the unit that I spoke with Tommie who was very friendly, helpful and patient in showing me the location of my storage unit and how to lock and unlock the unit. when I moved my belongings and he was the same when I vacated the storage. The storage was clean: free of insects, rodents and is secured. There is an electric gate that only opens via code or via range/distance through the app. I never had an issue accessing my belongings. If you're looking for a storage facility this is the place to go. Its also easy access off and on 183!

Will NEVER use Public Storage again. I closed out my storage unit the morning of November 2, 2024…read moreand that same day a payment was processed for $255.00 for the NEXT month. I spoke with a customer service rep and was made aware of the 'No Refunds or Prorations' in the rental agreement and am absolutely not pleased to find this out. I also had mold on multiple boxes in a climate controlled unit (see pictures). I gave business to Public Storage for over two years with on time payments always. Bare minimum.

Bad security. Our locker, along with several others, was broken into and robbed. Security cameras…read moredid not prevent or catch the thief. They said it was an inside job where the person covered the cameras. Management has had an "oh well" attitude about the entire thing. Rent here if you don't mind having thieves stealing your stuff with no recourse.

They keep removing their online listing and re-listing to reset all the negative reviews. They will…read morebait you in with $75/mo, then increase it to almost $300 within a year due to "market adjustment". The security doors are always open in the middle of the night and expect people to break into your locker. The Regional Supervisor doesn't care at all.

The facility is easy to access and the on-site staff are courteous, but I strongly advise against…read morestoring your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor--only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn't cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

This storage facility appears to be fairly well-kept. It's very clean, has cameras everywhere, and…read moreaccess codes are required to get into the storage area, to access upper storage levels. Construction of the facility makes perfect sense. The main office is located on the first floor, next to three large garage doors. You can back vehicles into the garage bay to unload, out of any inclement weather. Each bay door can be individually opened via keypad access code. There are also two sliding doors--one inside the garage bay, and the other on the opposite side of the building. Both require an access code. Near each entrance is an elevator. Individual floors, other than the first, are restricted by access code. There are also a few carts available for customer use. There appear to be at least 4 storage floors. Customer access is from 6am to 9pm. The managing staff are onsite. The storage units and each floor appear to be quite pristine. Climate control is set to keep the storage facility between roughly 65F and 78F. For newer rented units, they are transitioning to cylinder lock and key; no more lock combinations to remember or pad locks. The facility requires you to insure the belongings that you wish to store. They will automatically enroll you in an insurance policy at $12 a month for $2000 coverage. However, if you have your own insurance (e.g. renters) that covers property in storage, you can provide them a declarations page, and they will accept that. Other than that, there are one time fees for a lock (if you don't have a cylinder lock of your own) and an administrative setup fee. Rent is prorated for the move-in month, and then turns into month-to-month. So that means if you have to move out, move out by the last day of the month, otherwise you'll be charged for another month if you still occupy the unit on the 1st of the next month. Finally, there appears to be at least 4 pricing tiers for identical units, based on location in the storage facility. So you may wish to check out multiple units and their locations within the facility that strikes a balance between desired size, location, and price. Overall: well-designed, secure, and well-maintained.

They end up charging you more at the end of your contract. They don't tell you that when they sign…read moreyou up. They don't tell you that when you sign up.

Location is air conditioned and has wonderful staff shout out to Emilio holding up the facility and…read morekeeping it clean and safe thanks

The people that are out there now will go through your belongings and take what they want out! You…read morecan be one day late and they are ready to put you out or they will "ACCIDENTALLY" misplace your lock. It was a wack experience!

The worst customer service. Make a reservation online, show up and the office is closed. Too late…read moreto find another place. Will have to leave my stuff in my truck for 2 days (they are closed Sundays) and hope it doesn't get wet or stolen. I'd let you store your stuff at my house for free before I'd let you store anything here.

The only good thing you can say about Burnet storage is that it is conveniently located. I have…read morestored my boat here for the last 3 plus years. I had stuff taken off the boat, leaning post, yeti 120 qt cooler​ (cabled and locked), trolling motor (locked) and seats. I understand Burnet storage is not responsible for theft but today I picked up my boat and found the hitch bent, jack broken off, and wiring harness cut to pieces like it was mowed. Unfortunately the small boat next to mine had the same fate. Even if the prices for a spot were reasonable the cost for theft and damages is not. I do know they did increase security and the thefts were prior to the new gate...

Locally owned business. Everyone is really nice and they have great prices. Recommended!read more

I have been a customer for nearly three years, and Dolores has been invaluable throughout my…read moreexperience. When I received a postcard about a rate increase, I called her for clarification, and we negotiated a lower price. Don't hesitate to reach out to Dolores; she will assist you in any way possible. Thank you, Dolores!!! Great customer service! Thank you, Leticia Villarreal

ExtraSpace on Burnet Road in Austin has a secret weapon which is Dolores. She is fantastic! Takes…read moregreat pride in her job, is friendly and helped us find a great space. So thrilled we found her. Kudos to the ExtraSpace team!

Gregory was realy helpful and a real eagle ( no woodducks at this location ! )…read more First time for us using storage as student is returning home for 4 weeks and the month by month deal works out great. Bob D. Austin

Not the worst but needs improvement.. the facility is mostly nice but there are some big issues…read morethat need to be resolved. The concrete around the sliding doors is all busted up and it makes it very difficult to roll something heavy with casters. They put some wood down but its loose and a major tripping hazard.

Measure their units, they are not the size they claim, if you get a 10ft unit, the door is only 8ft…read more"5" or something like that false advertising. Also, i accidentally pushed the 24 Access on the App, $30extra. Called the next day and told them it was an accident, only went to unit once. They would not refund me. Indian operators, english is terrible.

Beware of Public Storage bait and switch. They will get you into a unit at a low price and then in…read more2 to 3 months they will double your price without even telling you. What is shitty thing to do.