The customer service here is second to none. Steven has done a phenomenal job for us. He's…read moreattentive, communicative, accommodating, and not only hard working, but fast working. Top notch facility from top to bottom!

I needed to store a car here. Was very disappointed to find that the entrance is really high and…read moredifficult for my car to clear. Even though this was the only reason for my cancellation, I was still charged administrative fees.

Found the Bee Cave Rd location to have everything I need. Clean, safe, easily accessible,…read morewell-built storage spaces, reasonably priced supplies in stock, AND knowledgeable, professional staff. I went in only curious to compare to other storage options. Kristy not only listened but discerned what I needed. She took me straight to the unit I rented. Was so easy as she nailed it on the first one. Not pushy. Friendly, informative answers to all my questions gave me confidence not to go anywhere else. Continue to be happy with my decision! Prompt, friendly replies from Nathan as well.

I have had single and multiple units at this facility almost since they opened. The facility…read morecontinues to be clean, safe and very accessible. The staff has always been personable and professional and was especially so last week. We were removing a rug from one unit and it had definitely seen better days. Nathan, the manager, provided me with garbage bags and offered to dispose of the rug. He also inspected the unit for evidence of creatures....there was none. Amazing customer service! Very appreciated.

The staff are friendly and helpful - they've helped me so much! Nice facility and most importantly,…read morevery secure.

They offer good customer service, clean units at a fair price. Place is also very secure.read more

I really enjoy the staff who works here at East Central mini storage. It isn't the most convenient…read morewhen you have to make an appointment just to speak with someone. When you perhaps need a lock cut or need anything of the storage unit nature, it's not as easy as walking into their office. But when you have the appointment, they are so helpful and nice. I suppose that's really not so bad considering the decent price in this small storage unit operation. The units are just fine and what makes this place special is the unique, local vibe to it. No corporate gimmicks or pricing.

East Central Mini Storage has exactly what you want in a storage complex…read more + It's entirely made of drive-up units (aka, no lugging couches up elevators) + It's a locally owned business + Competetive prices + Gated Access, where everyone has a unique code + Lights in all the units + Centrally located I haven't been here long, but so it's rained 3 times since I signed my contract and there's been no flooding in my unit. There are large gaps between the doors and the ground, but that can be fixed with some plastic wrap if you're super concerned about it. Overall, I'd recommend this facility to anyone who's looking in the area.

The couple that manages is so kind and helpful. They helped me get set up with a unit at the very…read moreend of their night, which meant the world to me as I was moving. The size unit is great for the price, has temperature control, and security. So far loving having my belongings at Northgate.

Sandra and John are so professional and helpful, here. They have all the moving accessories you…read moremight need, there in the front office. The place is kept clean and cool. And I think the rates are extremely reasonable for this time of year. We feel safe keeping our stuff here while our new place is readied for our move-in.

ALL UNITS ARE ON THE GROUND FLOOR…read more Sign up was a breeze and really pleasant as we ended up talking about the role this enormous property has had over the years (Drive-In being one of them!). Administrator Glenda Shaw is downright charming. Prices are very competitive. Place is immaculate. The property is under surveillance 24/7. My storage unit is dry, clean and just the right size.

The only good thing you can say about Burnet storage is that it is conveniently located. I have…read morestored my boat here for the last 3 plus years. I had stuff taken off the boat, leaning post, yeti 120 qt cooler​ (cabled and locked), trolling motor (locked) and seats. I understand Burnet storage is not responsible for theft but today I picked up my boat and found the hitch bent, jack broken off, and wiring harness cut to pieces like it was mowed. Unfortunately the small boat next to mine had the same fate. Even if the prices for a spot were reasonable the cost for theft and damages is not. I do know they did increase security and the thefts were prior to the new gate...

Had a little trouble here. We reserved a unit and two different people confirmed that our moving…read moretruck would be able to enter the facility. The morning of move in, it was discovered that the moving truck would not be able to enter the facility. Not only could it not enter, but the employees and manager were aware that it would not be able to enter since they had a truck get stuck during the previous week. We had to rent a uhaul and shuttle loads, which added to the expense. Of course we didn't realize all of this until about 3 minutes after our contract was signed. We had already paid our movers (Bekins) prior to this issue, and then had to negotiate the new price. Thankfully, our movers were accommodating and helpful (Bekins will get a great review) but blue llama storage was not. I called to ask if we could possibly cancel our contract to find a new facility that our truck could access, and wasn't treated very friendly. Even though they worked it out in the end, initially I experienced resistance from the manager who didn't want to let us out of the contract that the ink hadn't dried on. I asked him to speak with the owner and he agreed to. After doing some research and communicating with Bekins, we were accommodated by Bekins and decided to remain at this facility. I called blue llama and I told the manager we would not need to cancel the contract. He seemed distracted at the time. And apparently he was because he called me again 20 minutes later stating that he cancelled all transactions and refunded our money. So I had to call blue llama yet again to remind them of our conversation. In the end, we decided to leave our belongings here due to the time line and our inability to research any other facilities. Had we known about this logistical issue, we probably would have made arrangements with our movers prior to or we would have used another facility. It really threw a wrench into the process and literally quadrupled the time spent unloading our belongings. What a hassle!! This is a nice facility, very clean and friendly people (as long as you don't run into any problems). But I am disappointed that they did not offer any kind of assistance, or even issue an apology for this miscommunication on their part. I wouldn't recommended this facility for storing more than a closet worth of stuff.

I recommend this location of Blue Llama storage as one of the best if not the best storage facility…read moreI have had to use. During my working career I have had to store my household goods more than half a dozen times in various cities. Mike, the manager, has the experience and the willingness to offer suggestions to make my life easier. And both Mike and Bryce are great! The facilities are immaculate. This time, as a 73 year old woman, I have had to move into and out of my 10 x 20 unit for the most part on my own. Since I have most often been at my unit by myself, I have appreciated the knowledge that very good security cameras and the attention paid to them are more aware of the total area than other facilities I have used. If I have to again be in the Austin area and require storage, this will be the only place I will call.