Thousands of dollars worth of my belongings stolen. The insurance sold has the exact same clause as…read morein the video posted below. The thieves picked the lock so the insurance won't pay. They only pay out if there's visible damage, even if the theif cuts the lock off and takes it the insurance will not pay. Nice people but please don't be lulled into a false sense of security. Not only is this place not safe and secure their scam insurance is worthless. If things change and I end up being treated fairly I'll be the first to post it on here....otherwise all I can say is be very careful, you are probably better off keeping your stuff at a friend's or something Watch this video: https://youtu.be/vocMfBq2WDg

I've used this storage facility for several years without issue. The prices are a little steep,…read morebut what would you expect in that location? The facility is clean, customer service is great, and you have easy access to your units. If you're looking for a storage facility, this is your place for sure.

Security Self Storage N Lamar! Do Not Store Your Stuff There! The Office Is Always Closed! They…read moreNEVER Answe The Phone Nor Do They Return Email Or Phone Calls! The Property Has Homeless People Wandering The Property At All Hours Of The Night.Ti Which They Deny And Do Nothing About! All The Reviews About Lock Outs Are True As Well! They Locked my Unit Then Went On Vacation! I Was Locked out of my Unit For An Entire Week Because No One Was There To Take My Payment! They Then Wanted To Charge Me Late Fees For The Week They Were Not There To Take My Payment! I Called Corporate And They Agreed I Needed To Pay Late Fees For The Week No One Was There To Take My Payment! They Threatened To Sell My Stuff If Those Late Payments Were Not Paid That Day!!!! Don't Get A Unit There!!!!

This was my first, and will probably be my last experience of using an outdoor climate-controlled…read morestorage unit. My intention with this review is to inform you of things I've learned from using Security Self Storage on S. Lamar. 1. I chose this particular facility because the location was convenient for me and the rates were lower than an indoor climate-controlled storage unit. **What I've learned is that outdoor storage units are more open and accessible to vermin and mold. This means your items can be chewed on and scratched up by critters (rats can file down their teeth by chewing on the corners of pieces of wood, like your furniture!). 2. This storage facility requires you to buy your first month of insurance from Xercor (Old Republic Insurance Company), which is self storage tenant insurance. The premium is $10 per month. After the 1st month of using Xercor, you have the option to switch to any personal insurance you may have. **Xercor is there to give you a false sense of security for your belongings. If you file a claim, don't count on them doing anything except giving you the runaround and requiring lots of repeated work from you. It took me months to get through their process and had to send my claim (paperwork & photos) 3x before they could even find them (I eventually had to send my paperwork by "snail-mail" & suggest they check their spam folder for my photos -- which they eventually found) only to tell me that "the burden of proof has not been met". I was also told I did not follow the appropriate step of contacting the facility manager first -- which is not true. It's the 1st thing I did (I pulled up my cell phone record to show the exact date & time). I had spoke with the assistant manager, who told me to contact Xercor. Both Xercor & the facility manager (who I was able to speak with once she was back from vacation) used that infamous non-sequitur reasoning of "well, no one else has reported that". So I guess that means I'm lying? Not everyone is willing to or has the time for this level of hassle. Unfortunately, there's not much a consumer can do except for filing a complaint and a review. 3. Spend the extra money for an INDOOR facility (NOT AN OUTDOOR) - SERIOUSLY!!! I know moving/storage can be costly, but we had thousands of dollars worth of items negatively impacted. Even if Xercor had approved my claim, the coverage is up to $400 (after a $100 deductible). Here's what Xercor's marketing team came up with for their brochure: "Peace of Mind - It is convenient. Your belongings are covered the moment you elect coverage and pay your premium." Such a joke!!

The customer service here is second to none. Steven has done a phenomenal job for us. He's…read moreattentive, communicative, accommodating, and not only hard working, but fast working. Top notch facility from top to bottom!

I needed to store a car here. Was very disappointed to find that the entrance is really high and…read moredifficult for my car to clear. Even though this was the only reason for my cancellation, I was still charged administrative fees.

ALL UNITS ARE ON THE GROUND FLOOR…read more Sign up was a breeze and really pleasant as we ended up talking about the role this enormous property has had over the years (Drive-In being one of them!). Administrator Glenda Shaw is downright charming. Prices are very competitive. Place is immaculate. The property is under surveillance 24/7. My storage unit is dry, clean and just the right size.

The only good thing you can say about Burnet storage is that it is conveniently located. I have…read morestored my boat here for the last 3 plus years. I had stuff taken off the boat, leaning post, yeti 120 qt cooler​ (cabled and locked), trolling motor (locked) and seats. I understand Burnet storage is not responsible for theft but today I picked up my boat and found the hitch bent, jack broken off, and wiring harness cut to pieces like it was mowed. Unfortunately the small boat next to mine had the same fate. Even if the prices for a spot were reasonable the cost for theft and damages is not. I do know they did increase security and the thefts were prior to the new gate...

The units are amazing. We were looking for a storage place close to where lived. ATX appeared the…read morebest for the buck. There are elevators on site and carts to move your items in and out of the units with ease. I recommend purchasing a lock on site. It is easier with this lock than a normal padlock. There are four sizes of the rooms. The largest is a large 10x15. I find getting the largest unit was better and few dollars more for the unit value. The next is 10x10. They have two smaller units. When you select a unit, be to remember your access code. You are going to need it to where the units are and to ride the elevators. Be sure to return any cats you use, it's a good sign of proper use in a storage facility. The two top mangers Paula and Howard are super nice along with the rest of the staff. You have a three day grace period to pay your dues before a late charge is applied. To prevent late charges, they accept auto pay. The units are open 9:00am to 9:00 pm Monday -Sunday. The staff is on duty from 9am-6pm. Be sure to be out by 9:00 or you will get locked in. They also have boxes and pack stuff in the office.

The facility is easy to access and the on-site staff are courteous, but I strongly advise against…read morestoring your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor--only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn't cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

I really enjoy the staff who works here at East Central mini storage. It isn't the most convenient…read morewhen you have to make an appointment just to speak with someone. When you perhaps need a lock cut or need anything of the storage unit nature, it's not as easy as walking into their office. But when you have the appointment, they are so helpful and nice. I suppose that's really not so bad considering the decent price in this small storage unit operation. The units are just fine and what makes this place special is the unique, local vibe to it. No corporate gimmicks or pricing.

East Central Mini Storage has exactly what you want in a storage complex…read more + It's entirely made of drive-up units (aka, no lugging couches up elevators) + It's a locally owned business + Competetive prices + Gated Access, where everyone has a unique code + Lights in all the units + Centrally located I haven't been here long, but so it's rained 3 times since I signed my contract and there's been no flooding in my unit. There are large gaps between the doors and the ground, but that can be fixed with some plastic wrap if you're super concerned about it. Overall, I'd recommend this facility to anyone who's looking in the area.

While researching for a storage unit, I came across this company. I called interested in a 5x10 w…read moreclimate control, and Kevin was awesome. Not many people would be honest like he was, he suggested I should probably find a climate storage unit (because of the items I listed off to him). I wish I could have given him my business, so if reading this and looking for awesome customer service this place is it!!

MY STORAGE UNIT WAS ROBBED...after the UNIT FLOODED!…read more I got a tiny storage unit for all of my belongings while I temporarily lived with a family. Just 2 weeks before I was scheduled to move my belongings out the owner walked the property (it's outside unit with no ac/heat) and noticed the lock was off my unit. He called me right away and of course I go check it out and everything (with the exception of some big furniture pieces that the thieves couldn't fit in their vehicle) was gone. I would like to say, the owner is incredibly kind and felt terrible about my place being robbed, but all he agreed to do to help was refund my last month's rent. *Yes, I did sign an agreement that renter's insurance was on me. But to have around $3,000 worth of household items stolen and a ruined mattress that cost $1,000 - you would think he would help out some. The cops don't have any leads due to the CRAPPY SECURITY SYSTEM at the unit. When I did go back 2 weekends later to move out the furniture and mattress, I noticed that the place had flooded at some point. Apparently it flooded months before my place was robbed and I was never notified about it. What furniture was left behind was COVERED in mold on the bottom. My brand new mattress that was wrapped up securely still got water on it and was completely ruined. I sent pictures to a furniture cleaning company and they said there was no way to get all of the mold out. They said for the sake of my health they highly recommend throwing the mattress away. It was a $1,000 mattress!! My furniture has to be stripped and refinished as well. A few friends helped me move, one is an engineer and the other a maintenance man. They both looked at the concrete floor where the water had stained from sitting so long and were able to tell how it entered the unit. They said it most likely came from rain back in October or November and came down the sloped drive right into the unit as the weatherproofing on the unit was completely eroded. Just goes to show me that you get what you pay for. If you have anything of personal value, don't put it here.

In addition to my previous review I wanted to add my disappointment in the management when I…read moreinformed them of our break in and move out. They just don't care. They said "crime happens". They didn't even notice our break in with the RV next door having a wide open door. Ours had the locks drilled out. My point in writing another review is to emphasize that in the years that they have been open they have done nothing additional to secure the property. Our last storage facility had the rolled barbed wire on top of their fence and we never had a problem there. The only reason we left was because the property sold and it was no longer going to be a storage facility. Bergstrom Storage doesn't care. They will just rent to the next rv owner that walks in the revolving door. That is why it is month to month I suppose.

Extremely Professional Business. Highly secure spaces. Clean, orderly, and very kind and helpful…read morestaff. These people rock!