Extremely Professional Business. Highly secure spaces. Clean, orderly, and very kind and helpful…read morestaff. These people rock!

In addition to my previous review I wanted to add my disappointment in the management when I…read moreinformed them of our break in and move out. They just don't care. They said "crime happens". They didn't even notice our break in with the RV next door having a wide open door. Ours had the locks drilled out. My point in writing another review is to emphasize that in the years that they have been open they have done nothing additional to secure the property. Our last storage facility had the rolled barbed wire on top of their fence and we never had a problem there. The only reason we left was because the property sold and it was no longer going to be a storage facility. Bergstrom Storage doesn't care. They will just rent to the next rv owner that walks in the revolving door. That is why it is month to month I suppose.

I really enjoy the staff who works here at East Central mini storage. It isn't the most convenient…read morewhen you have to make an appointment just to speak with someone. When you perhaps need a lock cut or need anything of the storage unit nature, it's not as easy as walking into their office. But when you have the appointment, they are so helpful and nice. I suppose that's really not so bad considering the decent price in this small storage unit operation. The units are just fine and what makes this place special is the unique, local vibe to it. No corporate gimmicks or pricing.

East Central Mini Storage has exactly what you want in a storage complex…read more + It's entirely made of drive-up units (aka, no lugging couches up elevators) + It's a locally owned business + Competetive prices + Gated Access, where everyone has a unique code + Lights in all the units + Centrally located I haven't been here long, but so it's rained 3 times since I signed my contract and there's been no flooding in my unit. There are large gaps between the doors and the ground, but that can be fixed with some plastic wrap if you're super concerned about it. Overall, I'd recommend this facility to anyone who's looking in the area.

Basic but nice Storage, very helpful staff. Easy in and out and close to the airport. No complaints!read more

Avoid this storage facility at all costs…read more Its infested with rodents and Doug will cancel your autopay at notification of contract termination, not notify you, then charge you a late fee for your remaining last month. See attached emails and be your own judge. To be Clear. Stay away from this place.

*Please note this review is based on the guest experience I received. I haven't actually put…read moreanything into storage at this facility* I called SecureSpace to inquire about a storage unit. I spoke with Jimmy D. on the phone and was extremely impressed by his intentionality and how thorough and informative he was. He made sure I had a clear idea of what size unit I would need based on a few questions he asked. I scheduled a tour of the facility. Jimmy D. made sure I understood the pros and cons of indoor and outdoor units, etc. Based on those initial interactions, I feel confident that SecureSpace is a great option for me!

Came to check on some unit sizes and pricing. Jimmy D the property manager is so amazing on…read moreexplaining everything you us. I'm coming to rent here in August. Very clean facility and the manager Angela is so sweet!! Her follow up call and the 1st day access was great she made sure that I had all the info and my gate code to work she also showed me how to use the lock.

Smells like rat piss. Rat shit everywhere in unit. Items chewed up. You would be better off…read morethrowing your stuff away.

I've had 2 units for a year now. Broken elevators, no carts (once in a whole year), and today the…read moreA/C is broken. There was one time over a weekend where both elevators were broken and there was no way to get to my units on the second floor because the first floor has a code. They just raised the rate of one of the units from $200 to $250 a month. Percentage wise is a crazy Increase! STAY AWAY!

I rented a unit online in July and because I didn't rent in person they would not honor 1 month…read morefree. I rented a 7x10 unit in July for $74 per month however when I went online to pay Nov 2025 rent they had gone up 100% to $154 with no notification in advance. I would never have rented this unit at that rate. Be forwarned very deceptive company Cube Smart Spicewood TX

This place is overrun with rats. They left droppings and urine on EVERYTHING. On the phone, the…read morestaff pointed to the lease that protected them from liability, saying it was "out of the question" that they would help replace the things that were ruined, and told me I should have visited my unit more often. Bottom line, don't store anything here that you don't want to be eaten and defecated on by a swarm of rats.

Felipa, the store manager at #0794, is an exceptional human being…read more I had a fantastic experience at this CubeSmart. Felipa was incredibly patient and kind. After a few months of renting a unit, my rate had increased. I informed her that I hadn't received any notification, and she didn't react negatively. Instead, she listened attentively and retrieved my account information. Felipa understood that I was recovering from a brain injury. She promptly corrected the overcharge and offered me an even better deal than before. All of this happened before I even mentioned that I was considering switching places. She didn't wait for me to bring up the other place; she took it upon herself to resolve the issue. Honestly, her actions saved me from a lot of trouble. I would have had to move everything across town, hire people, and potentially even get hurt. Given my injury, I barely leave the house. She spared me all of that hassle, without any questions asked. She truly is the real deal. I highly recommend her to anyone. It feels like genuine caring people are running the show here, at this location.

Place has poor ventilation and even has roaches as well in there the space is cheap and is not…read moreweather proofed either this is a place that charges high for a shitty storage ATX STORAGE IS WAY BETTER

Paul is super nice :)…read more We stored our stuff here for a few months - couldn't have asked for a better experience (did a temperature-controlled unit) except, maybe it would be nice if there was access to a restroom lol.

Moving from California to Austin for my stepson, we ended up having an issue with our move in / a…read morerental. Disgusted, my wife and I needed a place to hold our brand new items and furniture for the time being until everything was settled. Choosing this location, we had been greeted by the best person on earth, Paul. Very personable and ttlly understood what we were going through, Paul helped us out big time from getting signed up, renting a storage that we needed, ,and was soooo very helpful and explaining all the details that we needed to know. Thank you Paul for everything man, you are AWESOME. BTW, this location is immaculate =D. SUPER CLEAN.

Great prices and staff. Location is easy to navigate. Very friendly guy at the desk explained…read moreeverything

Horrible. It is almost impossible to reach a human if you need help. If you try the chat box the…read morequestion options are too limited to be of help, and there is no option to transfer to a human if your question is anything other than the options offered. I tried the help line a number of times, but the message I received was that due to the high volume of calls the wait time was long and to call back later. No option to hold. Horrible experience and I finally cancelled my reservation (which was difficult to do for the same reasons). NOW it has been 2 weeks since I posted the previous commentary. Someone called me after the review and told me they would look into my issues and get back to me. I guess this was a lie because no one has. However, did get 2 credits for .69 each (???) and one for around 20.00 (???) Hundreds less than what they owe me. Horrible, horrible company!

Bait and switch. Don't believe the price you see online. It's fake. Add extra for an "admin" fee…read more Add extra for a lock you can only buy from them. Add extra for insurance that's "required." Scam

Jose and Jessica took care of me right away. Professional , courteous , and just got the job done!…read more Recommend these 2 !