The units are amazing. We were looking for a storage place close to where lived. ATX appeared the…read morebest for the buck. There are elevators on site and carts to move your items in and out of the units with ease. I recommend purchasing a lock on site. It is easier with this lock than a normal padlock. There are four sizes of the rooms. The largest is a large 10x15. I find getting the largest unit was better and few dollars more for the unit value. The next is 10x10. They have two smaller units. When you select a unit, be to remember your access code. You are going to need it to where the units are and to ride the elevators. Be sure to return any cats you use, it's a good sign of proper use in a storage facility. The two top mangers Paula and Howard are super nice along with the rest of the staff. You have a three day grace period to pay your dues before a late charge is applied. To prevent late charges, they accept auto pay. The units are open 9:00am to 9:00 pm Monday -Sunday. The staff is on duty from 9am-6pm. Be sure to be out by 9:00 or you will get locked in. They also have boxes and pack stuff in the office.

The facility is easy to access and the on-site staff are courteous, but I strongly advise against…read morestoring your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor--only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn't cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

4.5 stars. The only reason not 5 stars is the unit doors are a little run down…read more Otherwise, these units are all drive up. They have 3 foot wide steel doors - not roll-up. The units look to be at least 8 ft tall with concrete walls. I got a 5x5 that looks more like 4x5 but the price is good and there are no hidden fees or taxes. Unlike public storage, you don't have to buy their lock. The units are not climate controlled. Access is 7am to 8pm daily through a secured gate system that shuts after every vehicle, so tailgating is not likely. Great location on Ben white near congress. The folks are friendly.

AUSTIN HIDDEN GEM. Its secure and very affordable rates. Not much more I can ask for a storage…read moreunit. Have been using Lone Star for a while and have always been impressed with their great customer service. Love how its so conveniently located and they have such great customer service.

Receptionist was vert dismissive after I was denied access to my late fathers unit. We returned…read morewith proper identification and report of death as told before. Still would not let me in. Its really sad, not alone could I be allowed to reclaim a part of my fathers life, but he's on autopay......... other than that I see why my father picked it.

Very clean/well maintained storage facility. The office staff are very pleasant to work with! I…read morewould definitely use them again.

The customer service here is second to none. Steven has done a phenomenal job for us. He's…read moreattentive, communicative, accommodating, and not only hard working, but fast working. Top notch facility from top to bottom!

I needed to store a car here. Was very disappointed to find that the entrance is really high and…read moredifficult for my car to clear. Even though this was the only reason for my cancellation, I was still charged administrative fees.

STAY AWAY! READ THIS! Massive fire burned down most of the units in the middle of the complex and…read moremanagement never emailed or called me to inform me what happened. Luckily my unit wasn't damaged but I was shocked that nobody informed me of what happened. Showed up today to access my unit and noticed my lock had been cut off and replaced with a red lock that said see manager. Nobody is ever working at the office anymore so I called their listed number with no answer so I left a voicemail wondering what happened to my unit that is fully paid and why again I WAS NOT NOTIFIED about whatever is going on with my unit! It appears that it was broken into because there are many units near me that have the same red lock on them and evidence of cut pad locks on the ground. Spoke to a fellow renter in the complex and he said there have been people living in some of the units that have been trying to break into other units that he has had to run off before. There are cameras in the complex and supposed to have in-person security but he said it was so bad he installed his own cameras too. I've been trying to reach management for days and they will not answer or return my calls so I have no choice but to get a lawyer and press charges. STAY AWAY! UPDATE 4/21/20: Spoke to employee of management company that was hired by the owners last year and he told me that there were over 30 units broken into and they are going the video surveillance but the quality of the cameras the owners use is "subpar". Also found out that the on site security only comes by 4 times a night which consists of the security guard doing a quick drive through of the tiny facility (should take 1-2 mins) and then security leaves. Yet, their website says they have on-site security there "almost around the clock". A complete lie. Owners have known about the homeless staying in empty/broken units for years and have been warned about the subpar quality of their cameras for a long time but refuse to put any money into needed repairs or security issues. Hello Lawsuit!

So here is the deal. -This place is run by a really nice…read more(possibly homeless) toothless guy. He talks to much but he is always around. -Yes there are bands that rent here and play at night. Nothing like working on stuff with free live (pretty good) music -They take cash, 24 hour access -lots of cameras, good security for such a shady place -No limits. do what you want in your unit. Bottom line: This place is shady as hell. But it has a bathroom, free pallets, awesome customer service, and complete and total privacy, I do what I want when I want, and this is very important to me. I work on vehicles and these guys were cool with it.

Mike was amazing and so helpful!!! Easy access and nice staff when needed! Would book again in the…read morefuture!

I have multiple units at this storage facility. Like most storage facilities they jack up the…read moreprices after you've already lugged all your stuff there. The former manager was great, the current ones not so much. The gate access is completely unreliable. Sometimes it works, sometimes it doesn't. No one answers the phone after hours. This place is extremely inconvenient. Do not waste your time and money here.

The couple that manages is so kind and helpful. They helped me get set up with a unit at the very…read moreend of their night, which meant the world to me as I was moving. The size unit is great for the price, has temperature control, and security. So far loving having my belongings at Northgate.

Sandra and John are so professional and helpful, here. They have all the moving accessories you…read moremight need, there in the front office. The place is kept clean and cool. And I think the rates are extremely reasonable for this time of year. We feel safe keeping our stuff here while our new place is readied for our move-in.

Honestly, I wish I could give them all the stars. If there was a 100 star option, I would give them…read morethat. It started with speaking with Steve (One of the owners) about four months ago, as I informed him that I was moving 300 miles to town suddenly and desperately needed a place to store all of my stuff. Steve promised to have a specific size reserved for me, and if they didn't have a unit available when I moved down, that he would let me use his personal garage. That wasn't necessary though, as Steve made sure there was a space available (With about six hours notice from me, once I finally discovered when I was moving), and handled all paperwork over the phone as I was in the middle of a five-hour drive, leaving a lock in the unit because he knew I'd be getting there late in the evening and didn't have a fitting lock. My storage unit was spotless, the entire storage complex was/is spotless, and he was completely understanding and provided incredible customer service when I needed emergency access to my unit at 5am the next week. I've spoken to Steve a couple of times since. He was kind enough to remind me of my due date after I missed payment two months later, and didn't charge me a late fee because they're good people. I just finished a phone call with Steve's son, Mike, who provided equally great customer service and was incredibly accommodating to my requests. I'm removing my things from their unit, only because I've found a place to live in Austin. I would gladly drive back to Buda to continue using their services, because of the amazing customer service I've received. There's no need to storage unit shop. Call them today. Calling and talking to any other company is a waste of time.

April is a great person and has amazing people skills. She's very friendly and has a great…read moreattitude. Also, I put my name in a raffle and won $250!!! I can't say enough about this place. You need a storage come talk to April you won't regret it