After contacting a few different locations, I decided to give this facility a try, they had the…read morebest prices and service, Angela was very helpful and i have nothing but good things to say (not entitled like some of the other storage facilities), I highly recommend working with her, thank you.

They raised my rent from $46 amonth to $195 a month... that's a 324% increase. Never in my life…read morehave I had such a crazy increase for renting a storage unit or even an apartment/home.

This location is abhorrent. The facility is as minimally "climate controlled" as possible. It is…read morestuffy and hot inside. THERE ARE NO CARTS. If you have heavy items to move into your unit, such as furniture, too bad. Carts are advertised as an amenity but are not provided. Your rent will still be raised.

Should have read the reviews before renting. Locked you in with a great price and then two months…read morelater doubled it without communicating. Would call to communicate issues and leave countless messages over multiple days and no one ever returned my call, just had to keep calling. An absolute scam. Worst experience I've had. Wish not only a zero was an option but negative.

Based on my experience, the two women working at the counter were very friendly, not only to me but…read morethe other customers as well. And folks were nice to them as well! What a beautiful thing. The woman helping me actually went above and beyond in terms of helping me get to my U Boxes after it appeared the national U-Haul number I called didn't sync with this store. I really appreciate her and the guy who was able to pull my containers. Y'all are real ones!

I'm guessing it's U-Haul policy (or maybe just this location's) that when both parties make a…read moremistake, to take advantage of their customers as much as they can. U-Haul likely made a mistake on marking their fuel gauge and I, two hours behind schedule, signed off on it. Items were loaded on-site from a pod and driven ten miles, half-filling a 15' box truck. A singular tool chest was then driven six miles one way and six miles back to the depot. A total of 22 miles. I had estimated based on load and distance to refill around 2 gallons of fuel and returned it slightly past closing. Checked the receipt the next day and was billed an additional 5 gallons of fuel (~$25) claiming it didn't match what was signed off. That's ~7 gallons of fuel for 22 miles. It doesn't take much brain power to realize that a half-filled 15' box truck does not drive THREE MILES TO THE GALLON. The only figure I can think of that gets anywhere near this number is a Bugatti going at over 250 mi/hr. If whoever I spoke to the on the phone was willing to work with me and ended up billing me for an additional gallon or two, I would find that an acceptable resolution. The fact that a representative was unwilling to relent on the impossibility of a box truck getting 3 MPG speaks a lot about their customer service skills or lack thereof.

The best service possible!…read more The staff and the location are both fantastic. The GM, Matt, was extremely helpful, understanding, patient, and considerate. He was quick and informative, and just an email away. I highly recommend using CubeSmart. Thanks again, Matt!

Do not rent here…read more Both elevators are broken, one has been broken for over a year. Meanwhile my rate has doubled in three years. Signs of rodent and insect activity, and several interior lights are broken. The climate control is mid at best.

I chose Einstein Movers because of all the amazing reviews, and they definitely lived up to the…read morehype. From the moment they arrived, Jordan D, Jeremy E, Jake P, Leo C, Corey H, and Antonio V were friendly, professional, and incredibly polite. I was honestly amazed by how careful they were with everything. They handled our furniture and boxes with more care than even we did, which gave us so much peace of mind. You could tell they really cared about doing the job right and making sure nothing got damaged. They worked hard, stayed positive the whole time, and made what could have been a really stressful day feel easy. It's not often you find a team that's this efficient while still taking the time to be so careful. If you're looking for movers you can trust, I can't recommend Einstein Movers enough. Their reviews are what convinced me to book them, and now I'm happy to add another five-star review. Huge thanks to Jordan D, Jeremy E, Jake P, Leo C, Corey H, and Antonio V for taking such great care of us and our belongings!

Recently moved from a 2b 2ba apartment in south Austin to a 1b 1ba apartment in west Austin…read more Einstein did great! The quote was accurate and their estimated time of move was too. The guys were super friendly and quick. They take all the precautions with walls/doors, and wrap everything before moving it. We've had some less than ideal movers before from other companies and Einstein doesn't even compare. We will be using them again in the future!

I don't even know where to start. I rented one unit from the location on South Congress and I was…read morethere for almost a year moved out in March paid in full through April. Never got a refund for moving out early. I just called to speak to Collin and he told me that I should've called and told them I was moving out so they could prorate my rent, then told him I was going to leave a review so he hung up So I called back and asked for a corporate number and he told me to go look it up and proceeded to hang up on me I called back to ask for a main office phone number and his name. He said look it up click meaning he hung up on me. I would not suggest anyone to rent from them because they go up on the rent every three months and the staff is extremely rude. I was then sent a corporate number to contact. ROME answered and was rude as well. DO NOT DEAL WITH THIS BUSINESS THE EMPLOYEES ARE ALL RUDE AND NOT TRAINED IN CUSTOMER SERVICE. This company is looking to steal from people and when you call them out they get nasty towards you.

DONT EVER PUT YOUR STUFF HERE YOU WILL GET ROBBED !!!!! Management is rude and not helpful I…read morereported them for being In on the robberies in that facility

So here is the deal. -This place is run by a really nice…read more(possibly homeless) toothless guy. He talks to much but he is always around. -Yes there are bands that rent here and play at night. Nothing like working on stuff with free live (pretty good) music -They take cash, 24 hour access -lots of cameras, good security for such a shady place -No limits. do what you want in your unit. Bottom line: This place is shady as hell. But it has a bathroom, free pallets, awesome customer service, and complete and total privacy, I do what I want when I want, and this is very important to me. I work on vehicles and these guys were cool with it.

STAY AWAY! READ THIS! Massive fire burned down most of the units in the middle of the complex and…read moremanagement never emailed or called me to inform me what happened. Luckily my unit wasn't damaged but I was shocked that nobody informed me of what happened. Showed up today to access my unit and noticed my lock had been cut off and replaced with a red lock that said see manager. Nobody is ever working at the office anymore so I called their listed number with no answer so I left a voicemail wondering what happened to my unit that is fully paid and why again I WAS NOT NOTIFIED about whatever is going on with my unit! It appears that it was broken into because there are many units near me that have the same red lock on them and evidence of cut pad locks on the ground. Spoke to a fellow renter in the complex and he said there have been people living in some of the units that have been trying to break into other units that he has had to run off before. There are cameras in the complex and supposed to have in-person security but he said it was so bad he installed his own cameras too. I've been trying to reach management for days and they will not answer or return my calls so I have no choice but to get a lawyer and press charges. STAY AWAY! UPDATE 4/21/20: Spoke to employee of management company that was hired by the owners last year and he told me that there were over 30 units broken into and they are going the video surveillance but the quality of the cameras the owners use is "subpar". Also found out that the on site security only comes by 4 times a night which consists of the security guard doing a quick drive through of the tiny facility (should take 1-2 mins) and then security leaves. Yet, their website says they have on-site security there "almost around the clock". A complete lie. Owners have known about the homeless staying in empty/broken units for years and have been warned about the subpar quality of their cameras for a long time but refuse to put any money into needed repairs or security issues. Hello Lawsuit!

I've been a customer for over a year and the property manager Nechelle not only lives on site, but…read moreis incredible. I didn't know what to quite expect for a storage center, but she's the reason I don't want to go anywhere else. Customer service makes or breaks an experience with any company, anywhere. She has been warm, friendly, fast, and efficient since day one. I've also had great experience with my unit. I did quite a bit of research before I chose them. They not only have cameras, but also Nechelle who lives on site. One of team members also informed me they walk the premises, and even sometimes check the locks to see if any have been swapped out. Incredible. Easy auto-pay set-up if you want the option, which I did. And great location. Six big stars from me. (Check out Google reviews if you want the latest.)

Horrendous Experience, Locked Out of Our Paid Unit, Zero Accountability…read more We had one of the worst customer service experiences of our lives with US storage. After signing the contract, my husband tried to buy a lock from them--something completely standard--but none of their locks worked. They told us to bring our own, which we did. When we showed up on move-in day, with movers ready and all our belongings packed, we discovered they'd locked our paid unit and the facility was closed. Nobody would help us. Their so-called "support" simply told us to come back the next day, as though leaving a loaded moving truck waiting overnight was an acceptable solution. We were forced to scramble at the last minute to find a different storage unit (shout-out to CubeSmart for saving the day). This caused us extra costs in mover fees, wasted time, and a massive amount of stress. To top it off, they refused to refund us for a unit they made completely inaccessible. The level of disregard for our situation, the total lack of professionalism, and the refusal to correct their own mistakes is beyond appalling. If you value your time, money, and peace of mind, stay away from US storage. They are disorganized, unresponsive, and have no sense of accountability once they take your payment. This was an infuriating, stressful ordeal, and I wouldn't recommend them to anyone. I'm looking into a lawyer to get the refund for a unit we could NEVER use!