*Please note this review is based on the guest experience I received. I haven't actually put…read moreanything into storage at this facility* I called SecureSpace to inquire about a storage unit. I spoke with Jimmy D. on the phone and was extremely impressed by his intentionality and how thorough and informative he was. He made sure I had a clear idea of what size unit I would need based on a few questions he asked. I scheduled a tour of the facility. Jimmy D. made sure I understood the pros and cons of indoor and outdoor units, etc. Based on those initial interactions, I feel confident that SecureSpace is a great option for me!

Came to check on some unit sizes and pricing. Jimmy D the property manager is so amazing on…read moreexplaining everything you us. I'm coming to rent here in August. Very clean facility and the manager Angela is so sweet!! Her follow up call and the 1st day access was great she made sure that I had all the info and my gate code to work she also showed me how to use the lock.

WARNING: DO NOT RENT HERE…read more After only 2 months of renting a unit here I was informed via email of an arbitrary 35% INCREASE in the per month cost of the unit, which the company slipped into their terms and agreements that they can do at any time, regardless of what the going market rate is. I was going to rent the unit for a year total, but would be paying $500+ at the end of the year to rent here versus any other facility on the exact same street. Instead of paying $89/mo for a 10x10 unit, you should go right across the street to: ExtraSpace Storage - $62/mo for the same unit CubeSmart Storage - $51/mo for the same unit PublicStorage - $61/mo for the same unit SecureSpace Self Storage - $72/mo for the same unit The company is apparently under new management, and the new corporate owners are terribly greedy and won't provide a lower Paid-In-Full rate either even if you have the resources to do so, or any other reasonable compromise. They are banking on it being too inconvenient for their current customers to move their stuff for a better rate elsewhere, and profiting off busy people who don't have the time to rent a truck and move their things out of one storage facility across the street for another. They have lost my business, and I hope you don't make the mistake of giving them yours and then having to pay 35% more for no reason whenever they feel like charging you. Just go literally anywhere else - I guarantee you will find a lower rate for the exact same quality of unit.

Rented online. Told I'd be called with access code and unit number. My card has been charged but no…read moreinformation was sent over 24 hours ago. Have been trying to reach someone for several days. Drove there 3 times and no one is in the office. I need a call back ASAP. Not confident about my choice to rent here.

I just moved out of my storage space at Extra Space in Buda and the entire experience was easy,…read moreaffordable, and the people that run the place are terrific. I had the pleasure of interacting with Brian in the office, and he was always accommodating and kind. He helped me set up my account there, renew my contract, and helped me tremendously with the move-out. The space is clean, well protected and very organized. If I need storage again, I am definitely going back. I highly recommend this place.

Great customer service! Brian was great, he filled me in on…read moreeverything I needed to know and was willing to personally work with me on getting the delivery truck in and out with no problems. The facility is in a great location for me, easy to get to with virtually no traffic.

Excellent customer service! The manager, David, walked us through the sizes and rates of storage…read morerooms available and even followed up with us a couple of weeks later to make sure we were okay. Remarkably clean facility, very reasonable, and easy to get in and out of.

I have used this storage for a couple years and once your year is up they raise your rental fees by…read more33% every 6 months (really 5 months). My unit is in a HORRIBLE side of town with a LITERAL crack house next door but the rate increases happen every 5 to six months. I went from paying $55 (insurance included) and now pay $71 because they brought my rate down slightly with hardships, but next Nov it will be over $120 for a 6x10 in an awful area. Be sure you don't plan on keeping your things longterm because they screw you.

Needed a quick, semi low cost, accessible storage space. Climate controlled as well. We landed here…read moreafter much research. Kim was the associate that helped us at the location! What a real GEM! She was new but that did not stop her or made an excuse for anything she could not help with. She went totally above and beyond in assisting us to have a good space, a great discount and getting the perfect spot! Glad we decided on SecureSpace! Please consider them when looking for storage in South Austin!

I wish I had read the Yelp reviews before renting space here. After four months my rent went from…read more$71 to $228 per month. No reason was given. So annoying. I'm moving everything to CubeSmart this weekend.

DO NOT LEASE a unit from this place they have a rat infestation and they lie to you about it. I…read morepurchased the insurance through them and the insurance didn't cover anything. I tried calling the manager of this facility and she lied, told me she would see if there was anything she could do it's been 2 weeks still no call back when I tried reaching back out to her the phone goes straight to voicemail. She lied about knowing they have a rat issue as well. The rat was dead in my unit for probably a month. It was wedged in between two boxes. Those boxes had my high end valuables in them. The smell is so bad, my stuff smells like death. There is nothing that can be done to get the smell out. She also told me I wasn't the first person that this has happened to and she never heard anything from the other customer that had an issue stating the insurance wouldn't cover and replace there items. Not to mention when we first looked at the unit it was empty nothing at all in the unit then days later they put some rat repellent in the units. If I would have had a slight clue about any of these issues I would have definitely been more cautious about putting my stuff here. There is also an old man on the property that I feel tries to "help you" so he can either get money from you or get stuff from you. I couldn't believe he asked to help me he is very fragile looking he also looks like he lives in the unit he's "renting". I also went to the property at about 9ish and two people were sitting outside the unit smoking, carrying on and they had there belongings everywhere. They were even blocking my storage unit with their stuff. Stay away from this storage facility or you'll end up like me.

I am a new customer and wanted to commend Susan, the manager at CubeSmart Storage on Menchaca Road…read more Susan was customer oriented, helped me get the storage size I needed, and made herself available for any assistance I needed. Respectfully, Sylvia Lopez

Great customer care from Alissa, who is extremely helpful and professional. Not only did an actual…read moreperson answer the phone but she (Alissa) was friendly and very knowledgable without having to put me on hold a bunch of time times. I would recommend this Slaughter Creek location for it's cleanliness and easy access, but most of all for the stellar customer service from Alissa.

Victoria helped me out... my schedule was pretty whacked out and I got what I needed... 2 times…read more Sesa was great at answering my questions... I am happy