Extremely Professional Business. Highly secure spaces. Clean, orderly, and very kind and helpful…read morestaff. These people rock!

In addition to my previous review I wanted to add my disappointment in the management when I…read moreinformed them of our break in and move out. They just don't care. They said "crime happens". They didn't even notice our break in with the RV next door having a wide open door. Ours had the locks drilled out. My point in writing another review is to emphasize that in the years that they have been open they have done nothing additional to secure the property. Our last storage facility had the rolled barbed wire on top of their fence and we never had a problem there. The only reason we left was because the property sold and it was no longer going to be a storage facility. Bergstrom Storage doesn't care. They will just rent to the next rv owner that walks in the revolving door. That is why it is month to month I suppose.

I was contacted to remove my review because they have new owners and are different. Why would I…read moreremove my review and it's completely true? The storage facility did nothing and I had to throw away NEW furniture because it reeked of rat urine and feces. I had to spend a whole day in a mask cleaning up and throwing away MY belongings because of their inability to adequately explain they were rat infested and that there was separate insurance needed WHEN I ASKED. At the time I already had a lung infection, and I was bawling because I'd just moved to Austin and had no help. If they had worked with me then, MAYBE I wouldn't have left it in the first place. Run, do not walk, from this place. I rented at this storage facility as I needed what I thought would be reliable storage for two suitcases, a bedframe, two large plastic tubs, one with clothes and one with dishes, four pieces of artwork, a box that had some candles, a coin collection that belonged to my dad (RIP) as well as his cane, a dog carrier with pillow and several items that were inedible and not food. Came back twice after moving into the locker in the months that I was there. Last time before starting to move items out was because even though I told them I wanted the charges automatically charged as I was moving between Chicago and Austin, I received a nasty letter saying my bill hadn't been paid. I paid the bill, got access to my locker and made preparations to move out in the middle of December. Came back on moving day to discover my locker had been decimated by rats, their hair, urine and feces were everywhere. Due to a lung infection I had to get a mask to even move things or start to sort through them to figure out what to trash and what to keep. Mind you, I'd relocated to austin from Chicago. Didn't know a soul. Once the company did know about the rats, they put a red locker on my locker so I could not take pics. I was able to get them to get it off the next day, and after tossing out the bed frame which had been marked by urine, feces and holes, the attached are what I saw. Up to you to do with what you will. Ps- rats and vermin on storage lockers are not a part of standard coverage by rental insurance, even if they tell you otherwise as insurance companies expect storage facilities to have pest control. It is an additional, and costly, addendum. I learned that the hard way. Also learned they are not legally regulated by the state of Texas.

They are amazing. Mike is awesome and very informative. He answers ALL your questions and makes…read moresure you understand everything. I will definitely use this place again. (If I ever leave it) Mike is very polite and and pleasure to do business with. Thanks Mike

Paul is super nice :)…read more We stored our stuff here for a few months - couldn't have asked for a better experience (did a temperature-controlled unit) except, maybe it would be nice if there was access to a restroom lol.

Moving from California to Austin for my stepson, we ended up having an issue with our move in / a…read morerental. Disgusted, my wife and I needed a place to hold our brand new items and furniture for the time being until everything was settled. Choosing this location, we had been greeted by the best person on earth, Paul. Very personable and ttlly understood what we were going through, Paul helped us out big time from getting signed up, renting a storage that we needed, ,and was soooo very helpful and explaining all the details that we needed to know. Thank you Paul for everything man, you are AWESOME. BTW, this location is immaculate =D. SUPER CLEAN.

*Please note this review is based on the guest experience I received. I haven't actually put…read moreanything into storage at this facility* I called SecureSpace to inquire about a storage unit. I spoke with Jimmy D. on the phone and was extremely impressed by his intentionality and how thorough and informative he was. He made sure I had a clear idea of what size unit I would need based on a few questions he asked. I scheduled a tour of the facility. Jimmy D. made sure I understood the pros and cons of indoor and outdoor units, etc. Based on those initial interactions, I feel confident that SecureSpace is a great option for me!

Came to check on some unit sizes and pricing. Jimmy D the property manager is so amazing on…read moreexplaining everything you us. I'm coming to rent here in August. Very clean facility and the manager Angela is so sweet!! Her follow up call and the 1st day access was great she made sure that I had all the info and my gate code to work she also showed me how to use the lock.

The best storage company this side of the Mississippi! Extremely convenient and the most affordable…read moreprices in the Austin Area. I wish I had more stuff to store 5/5, highly recommend to friends!!!!!

On-site resident manager Mark I old Austin. Very helpful and no random monthly increases. DRIVE UP…read moreACCESS to all units was what sold me.

Bait and switch. Don't believe the price you see online. It's fake. Add extra for an "admin" fee…read more Add extra for a lock you can only buy from them. Add extra for insurance that's "required." Scam

Jose and Jessica took care of me right away. Professional , courteous , and just got the job done!…read more Recommend these 2 !

Needed a quick, semi low cost, accessible storage space. Climate controlled as well. We landed here…read moreafter much research. Kim was the associate that helped us at the location! What a real GEM! She was new but that did not stop her or made an excuse for anything she could not help with. She went totally above and beyond in assisting us to have a good space, a great discount and getting the perfect spot! Glad we decided on SecureSpace! Please consider them when looking for storage in South Austin!

I wish I had read the Yelp reviews before renting space here. After four months my rent went from…read more$71 to $228 per month. No reason was given. So annoying. I'm moving everything to CubeSmart this weekend.

Smells like rat piss. Rat shit everywhere in unit. Items chewed up. You would be better off…read morethrowing your stuff away.

I've had 2 units for a year now. Broken elevators, no carts (once in a whole year), and today the…read moreA/C is broken. There was one time over a weekend where both elevators were broken and there was no way to get to my units on the second floor because the first floor has a code. They just raised the rate of one of the units from $200 to $250 a month. Percentage wise is a crazy Increase! STAY AWAY!

I really enjoy the staff who works here at East Central mini storage. It isn't the most convenient…read morewhen you have to make an appointment just to speak with someone. When you perhaps need a lock cut or need anything of the storage unit nature, it's not as easy as walking into their office. But when you have the appointment, they are so helpful and nice. I suppose that's really not so bad considering the decent price in this small storage unit operation. The units are just fine and what makes this place special is the unique, local vibe to it. No corporate gimmicks or pricing.

East Central Mini Storage has exactly what you want in a storage complex…read more + It's entirely made of drive-up units (aka, no lugging couches up elevators) + It's a locally owned business + Competetive prices + Gated Access, where everyone has a unique code + Lights in all the units + Centrally located I haven't been here long, but so it's rained 3 times since I signed my contract and there's been no flooding in my unit. There are large gaps between the doors and the ground, but that can be fixed with some plastic wrap if you're super concerned about it. Overall, I'd recommend this facility to anyone who's looking in the area.

I rented a unit online in July and because I didn't rent in person they would not honor 1 month…read morefree. I rented a 7x10 unit in July for $74 per month however when I went online to pay Nov 2025 rent they had gone up 100% to $154 with no notification in advance. I would never have rented this unit at that rate. Be forwarned very deceptive company Cube Smart Spicewood TX

This place is overrun with rats. They left droppings and urine on EVERYTHING. On the phone, the…read morestaff pointed to the lease that protected them from liability, saying it was "out of the question" that they would help replace the things that were ruined, and told me I should have visited my unit more often. Bottom line, don't store anything here that you don't want to be eaten and defecated on by a swarm of rats.