The best storage company this side of the Mississippi! Extremely convenient and the most affordable…read moreprices in the Austin Area. I wish I had more stuff to store 5/5, highly recommend to friends!!!!!

On-site resident manager Mark I old Austin. Very helpful and no random monthly increases. DRIVE UP…read moreACCESS to all units was what sold me.

After researching several storage facilities in my immediate area, I found this one just right…read morearound the corner from me! Sure, the convenience factor was huge, but the place itself is clean and well-kept, feels very secure and doesn't LOOK as though it's 15 years old! A plus was the Manager, CJ. She could not have been more efficient, professional, kind and knew her stuff. Thanks for a great experience!

Friendly staff. helpful and courteous…read more I do not like having my rate more than double after 6 months of loading up the unit. But that's the standard business practice for storage facilities I guess.

Gregory was realy helpful and a real eagle ( no woodducks at this location ! )…read more First time for us using storage as student is returning home for 4 weeks and the month by month deal works out great. Bob D. Austin

Not the worst but needs improvement.. the facility is mostly nice but there are some big issues…read morethat need to be resolved. The concrete around the sliding doors is all busted up and it makes it very difficult to roll something heavy with casters. They put some wood down but its loose and a major tripping hazard.

ALL UNITS ARE ON THE GROUND FLOOR…read more Sign up was a breeze and really pleasant as we ended up talking about the role this enormous property has had over the years (Drive-In being one of them!). Administrator Glenda Shaw is downright charming. Prices are very competitive. Place is immaculate. The property is under surveillance 24/7. My storage unit is dry, clean and just the right size.

The only good thing you can say about Burnet storage is that it is conveniently located. I have…read morestored my boat here for the last 3 plus years. I had stuff taken off the boat, leaning post, yeti 120 qt cooler​ (cabled and locked), trolling motor (locked) and seats. I understand Burnet storage is not responsible for theft but today I picked up my boat and found the hitch bent, jack broken off, and wiring harness cut to pieces like it was mowed. Unfortunately the small boat next to mine had the same fate. Even if the prices for a spot were reasonable the cost for theft and damages is not. I do know they did increase security and the thefts were prior to the new gate...

Don't go here. New management that are crooks. They sold out to this new company and over charged…read moreme for a full month. They claim they don't have the accounting documents. They said the old company just forwarded the balances. I made a payment the day of or following day and forwarded that information. They have late fees for being late of $45 dollars. They are crooks. Stay away!!

We needed a good temperature controlled storage option on short notice and I remembered this new…read morelocation. Wow! From the moment we walked in the service provided was professional and caring. We wound up needing a vehicle to move a large furniture item and I recalled they had a truck to use (with some fees depending on miles and duration). They VERY kindly met us in the AM when their office was officially closed to provide the truck. I love that you can access your space anytime and that they offer handy handcarts to take things from your vehicle to your space. It is well-lit, secure, and well maintained. I found the price to be very acceptable for the temp controlled option. All in all, I just cannot thank them enough for the outstanding service we received.

Horrendous Experience, Locked Out of Our Paid Unit, Zero Accountability…read more We had one of the worst customer service experiences of our lives with US storage. After signing the contract, my husband tried to buy a lock from them--something completely standard--but none of their locks worked. They told us to bring our own, which we did. When we showed up on move-in day, with movers ready and all our belongings packed, we discovered they'd locked our paid unit and the facility was closed. Nobody would help us. Their so-called "support" simply told us to come back the next day, as though leaving a loaded moving truck waiting overnight was an acceptable solution. We were forced to scramble at the last minute to find a different storage unit (shout-out to CubeSmart for saving the day). This caused us extra costs in mover fees, wasted time, and a massive amount of stress. To top it off, they refused to refund us for a unit they made completely inaccessible. The level of disregard for our situation, the total lack of professionalism, and the refusal to correct their own mistakes is beyond appalling. If you value your time, money, and peace of mind, stay away from US storage. They are disorganized, unresponsive, and have no sense of accountability once they take your payment. This was an infuriating, stressful ordeal, and I wouldn't recommend them to anyone. I'm looking into a lawyer to get the refund for a unit we could NEVER use!

What a scam. After three months at the advertised rate they more than doubled the cost to "keep up…read morewith the supply and demands of the market". So ridiculous. Just advertise the prices that you require to stay in business. Why make a practice of deceiving people and then taking advantage of them once their stuff is on your property. It's sad that these business practices are legal.

The units are amazing. We were looking for a storage place close to where lived. ATX appeared the…read morebest for the buck. There are elevators on site and carts to move your items in and out of the units with ease. I recommend purchasing a lock on site. It is easier with this lock than a normal padlock. There are four sizes of the rooms. The largest is a large 10x15. I find getting the largest unit was better and few dollars more for the unit value. The next is 10x10. They have two smaller units. When you select a unit, be to remember your access code. You are going to need it to where the units are and to ride the elevators. Be sure to return any cats you use, it's a good sign of proper use in a storage facility. The two top mangers Paula and Howard are super nice along with the rest of the staff. You have a three day grace period to pay your dues before a late charge is applied. To prevent late charges, they accept auto pay. The units are open 9:00am to 9:00 pm Monday -Sunday. The staff is on duty from 9am-6pm. Be sure to be out by 9:00 or you will get locked in. They also have boxes and pack stuff in the office.

The facility is easy to access and the on-site staff are courteous, but I strongly advise against…read morestoring your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor--only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn't cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

Security Self Storage N Lamar! Do Not Store Your Stuff There! The Office Is Always Closed! They…read moreNEVER Answe The Phone Nor Do They Return Email Or Phone Calls! The Property Has Homeless People Wandering The Property At All Hours Of The Night.Ti Which They Deny And Do Nothing About! All The Reviews About Lock Outs Are True As Well! They Locked my Unit Then Went On Vacation! I Was Locked out of my Unit For An Entire Week Because No One Was There To Take My Payment! They Then Wanted To Charge Me Late Fees For The Week They Were Not There To Take My Payment! I Called Corporate And They Agreed I Needed To Pay Late Fees For The Week No One Was There To Take My Payment! They Threatened To Sell My Stuff If Those Late Payments Were Not Paid That Day!!!! Don't Get A Unit There!!!!

This was my first, and will probably be my last experience of using an outdoor climate-controlled…read morestorage unit. My intention with this review is to inform you of things I've learned from using Security Self Storage on S. Lamar. 1. I chose this particular facility because the location was convenient for me and the rates were lower than an indoor climate-controlled storage unit. **What I've learned is that outdoor storage units are more open and accessible to vermin and mold. This means your items can be chewed on and scratched up by critters (rats can file down their teeth by chewing on the corners of pieces of wood, like your furniture!). 2. This storage facility requires you to buy your first month of insurance from Xercor (Old Republic Insurance Company), which is self storage tenant insurance. The premium is $10 per month. After the 1st month of using Xercor, you have the option to switch to any personal insurance you may have. **Xercor is there to give you a false sense of security for your belongings. If you file a claim, don't count on them doing anything except giving you the runaround and requiring lots of repeated work from you. It took me months to get through their process and had to send my claim (paperwork & photos) 3x before they could even find them (I eventually had to send my paperwork by "snail-mail" & suggest they check their spam folder for my photos -- which they eventually found) only to tell me that "the burden of proof has not been met". I was also told I did not follow the appropriate step of contacting the facility manager first -- which is not true. It's the 1st thing I did (I pulled up my cell phone record to show the exact date & time). I had spoke with the assistant manager, who told me to contact Xercor. Both Xercor & the facility manager (who I was able to speak with once she was back from vacation) used that infamous non-sequitur reasoning of "well, no one else has reported that". So I guess that means I'm lying? Not everyone is willing to or has the time for this level of hassle. Unfortunately, there's not much a consumer can do except for filing a complaint and a review. 3. Spend the extra money for an INDOOR facility (NOT AN OUTDOOR) - SERIOUSLY!!! I know moving/storage can be costly, but we had thousands of dollars worth of items negatively impacted. Even if Xercor had approved my claim, the coverage is up to $400 (after a $100 deductible). Here's what Xercor's marketing team came up with for their brochure: "Peace of Mind - It is convenient. Your belongings are covered the moment you elect coverage and pay your premium." Such a joke!!