Every time I come it's been a good experience. Parking - plenty, shared store lot Staff - always professional and patient. Shout out to Peaches who never made me feel I was taking forever with three separate packages, shipping, and urgencies being sent out. She was kind, thorough, and made sure everything was double checked. Store - clean, organized. read more

Do not come to this location unless you wanna get treated rudely or if you are not really good friends with these people at this location .manager was really rude and I just wanted something to get taken care of and I was just given an attitude so if you can try to go another location, but this location, I will never come back again. read more

As you can see, after writing my initial review about the disappointing experience at this UPS Store, the owner responded, asking me to reach out via email so they could "make it right." Unfortunately, my attempt to resolve the issue through the provided email address left me feeling even more frustrated. Upon emailing them, I received an automated response, assuring me that they would get back to me. However, weeks have passed, and I have not received any further communication. This lack of follow-through suggests that the contrition expressed in their response was not at all sincere, but instead likely just a bot-generated response. I suspect that their response to the other negative review are likewise just bot-generated responses. read more

Came in for an amazon return and was done in literally like 1-2 minutes. Also, shout out to Michael for being super nice and very helpful!!

Been a box holder for 7 years now after leaving my old neighborhood family-owned AND operated "Drive-Thru Postal. I didn't think a corporate/franchise biz could come close to my experience of being greeted by name with friendly interactions. Ann & Michael do both AND they're highly, highly knowledgeable. I see Aisha & Iliana getting closer & closer to that read more

Michael (232044) is the best! I had a variety of Amazon returns and a USPS letter to ship out and he made it all incredibly easy (as well as saving me a trip to the post office). read more

I was trying to ship a return and was having the worst time with Verizon trying to get the QR code to ship my items. About to freak out, the ups employee named Peaches calmed me down and worked to fix the situation. She single handedly made my day much better! She deserves a raise and promotion. Great job! Thanks so much! David Watts read more

Whoever Ann is at this establishment is very rude and disrespectful to people. If you can't help and have a good attitude you shouldn't be working in any customer service business. Do better UPS read more

I just wanna take the time of the day to thank this establishment for helping me out with getting my packages out in a timely manner. Im new to the area and had a last minute sale that needed to be shipped out asap! Paris was so kind and professional and took the time to explain to me the shipping process. Thank you so much for all your help! The order was delivered on time and my customer is so happy!! Will definitely be returning when more sales come in! Thank you again !!! read more

Jeas & Ann both went above and beyond to help me with my Amazon return! The service team here is the absolute best! read more

Worst store ever, horrible and angry staff. I dropped off a package, at 10:30AM on March 7th, which they boxed and were to ship that same day, paid extra to get there "guaranteed" by Monday (9th) @ 10:30AM. I was told the truck would be there at 3PM for pickup. Monday comes and the UPS tracker shows the package has never been shipped, and then finally at 5:48PM the package is shipped from their location. I called to inquiry why - was told all packages were picked up on Saturday. Obviously, by my receipts, this is not true. I received nothing but attitude about this, and was told to speak to the Store Manger. I called today (3/10) and the Store Manager gave me more attitude - kept arguing with me that the vehicle had a mechanical issue this morning (the 10th), totally ignoring the fact that it was supposed to be shipped on the 7th (wasn't shipped up until the 9th) and supposed to be delivered on the 9th and that their store did not print the delivery label until 3:41PM - which was after the pickup at 3PM that day. Do not go to this location. read more

See all

My first time came to this yore, wonderful, pleasant customer service from Paris, highly recommended and will return

Went to this location a couple of days ago to return a package. Paris had the biggest smile on her face and was the only one who greeted me as soon as I walked in! Paris was super helpful and kind. Her energy boosted my energy for the day. Love to see it!! read more

A few weeks ago I was helped by Paris. I hate going to UPS but Paris was really helpful and made my experience better. Very friendly and answered all of my questions and made suggestions to me. read more

Paris was very helpful & efficient. Got me in and out in record time.. even with a line

If you want your package to arrive, DO NOT ship through this location. The absolute worst UPS store I've ever used on 20+ years. Once they ship the package they are done serving you as a customer. They had to redo the name on the package 3x after I left the store. I paid $47 to ship to Canada. This was the 2nd time in 3 weeks I shipped to the same person and address. We get a notice from UPS that we owed $317 for the shipment to be delivered. So UPS held the package. The person receiving it was there for vacation and had a short window to receive it. It was supposed to be delivered August 4th and by today the 11th it had still not come and the person receiving it was leaving. I got told by UPS no less then 3x to contact this store. Every time they did they kept telling me to call back the 800 #. They lifted zero fingers to help. The front desk at this UPS store was uninterested, snarky and dismissive. read more

Went to UPS Store for a mailbox after our apartment complex boxes started getting broken into. Always friendly and efficient service, be it picking up packages, getting copies or having docs notarized. Location is super convenient, nice to not worry about anything being sent my way. read more

Worst worst worst worst ever. Never sent me a renewal email to pay for the next year then while i was on vacation sent all my incoming mail back to senders and caused me huge problems. This place should be shut down. read more

Ann helped me with a issue I had with my package, I came in with little to no information about it, and I came out with more than I expected. read more

I just went in there March 2021. I had a package to return . They were quick & friendly. This place had been given quite a few bad reviews , so I was reluctant to go. But my visit was very simple & it turned out fine. read more

I suppose your paying fir convenience, but way overpriced for mailing a simple document. Went to post office instead.

Oh my goodness! Absolutely the worse experience. Wished the employee today would have provided her name before she hung up from her screaming on the phone and basically calling me, the paid loyal customer for a year that I was wrong.. The employees all tell you different things from no deposit or setup fee to get your deposit back to completely the opposite. Baffling. They always say they will have Lizzy email you. The owner Lizzy never emails me. The guy told me my ck that would come he'd call me. The other girl yelling saying no way, you don't pay to forward we return to sender. They even sent an email saying to pick up your pkg or else you Pay a stock fee after 3 days. Hold up... if you even get all your packages when you go. They forget. They even threw out my subscription magazine. Their equipment even is always broken down. Don't get a mailbox here or waste your time on dishonest people. They don't care about your user experience. Beware! read more

I go here only because it's walking distance from where I live. Most of the time I go, I just need to print one or two pages, but I end up spending at least 15 minutes there because the computers rarely work properly. They are extremely slow and sometimes you have to swipe your card multiple times before it recognizes the payment. Overall, the staff is ok, but I wouldn't recommend going here if you need to print. read more

So now I've called twice again, was promised a phone callback, and again... zilch, zero, nothing. This place is a black hole for packages, and the lack of concern by the manager is comical at this point. read more

I hate coming to this store. They are almost always rude. I ship all of the time for business. They are the only store that will not use a perfectly good box. They tell me I need to buy a box if they are going to put dunnage inside. Don't go here! It's a dive of a store and the service is subpar. And if you want someone to be rude to you then go have an experience here. read more

They charged me $5 for nothing at all. In order to print at this UPS Store, you need to log in to their computer, which charges you like $3 up front and then keeps charging you by the minute. The computer kept crashing and never let me print out what I needed to. The employee who helped me couldn't make the computer work either. (It wasn't his fault--the computer kept crashing. Nobody could make this thing work.) I had to walk away without anything printed because it simply couldn't get done. I watched someone in front of me try to print something for 10-15 minutes--all the while getting charged by the minute--but the computer kept crashing and he was unable to do it. The manager heard his story and didn't want to refund him the computer time, so I didn't even bother asking to talk to the manager when it did the same thing to me. To be clear about one thing: the counter staff were kind to me and helpful, and it was not their fault. But the MANAGER knows there is a problem and is fine with scamming people out of their money. If you have no choice but to try to print here, ask them up front: "Am I going to get refunded for computer use if I'm unable to print because your computer keeps crashing?" If they refuse to agree to this, turn around and walk out the door--otherwise they'll scam you too. read more

Excellent staff! They are always very helpful and always offered to take big boxes to my vehicle.

I'm so grateful for this location, great service. I can't thank everyone that works there for helping me and for being reliable. Great energy, even the moment I called on the phone, great costumer servicer. read more

For mail people, the employees are always refreshingly pleasant. They don't give me any attitude and the process of getting something packaged and shipped is easily understandable and consistent. Star docked because it can be pricey (I think it's worth it, for the experience) and because there are only two (maybe three max) scales and registers, so if it's a weekend or holiday... you're gonna stand around waiting for a while. read more

This store smells awful every time I go in it smells worse and worse. Today it literally smelled like somebody defecated on the mildewed floor. read more

The customer service here is not good. They have an attitude and you have to wait while they sort mail in the back. I've tried calling many times to check on mail and they either don't pick up or never call you back. I wish I didn't have to do business with them but I'm stuck here. They need huge improvement. read more

I have been a mail box customer at the S Congress UPS store for over a year and it's the best UPS store I've used. I have had UPS boxes for the last seven years. Previous to this store I rented from UPS stores in Colorado and Nevada, when I lived in those places. The staff at this store always greets me with a smile and my name, even when they're busy. They are always working hard to make sure that I receive packages quickly. They've also helped me with shipping a variety of items and look for the best way to get it to its destination. Forest is the manager and always has a great team that's focused on customer service. A few faces have changed over the last year, but Jahliese, Alex and Shawn are always friendly and helpful. I love this service because I always know that my online purchases are safe when they arrive and I get an email notification to pick them up. I've recommended it to lots of friends too. Unlike a PO Box, it is a physical address that I can use for my business too. It's pretty awesome and I'm a very happy customer. Tom Taber read more

They have a notary here! Yay! It was super easy too. I walked in, was immediately helped and paid my $6. I really can't ask for more. I'm glad to know that UPS has a notary when you need one! read more

Horrible customer service. Staff must've changed since they first opened because they used to be friendly and helpful. Now they're rude, angry, impolite. Too bad. Won't ever go here again. read more

SAVE YOURSELF THE HEADACHE AND MONEY AND GO SOMEWHERE ELSE!!! owner threatened me! I came in to this location send a package to my girlfriend argentina. i had a quote for 140$ they wanted 270. i wanted to get the package there so i ponyed up, after some very specific questions about fees and import taxes. i was told the 270 was all inclusive and that the package would arrive in 5 days. i specifically made sure no one would ask my girlfriend for any more money upon delivery as this was a surprise gift. the staff was clear, this was door to door and no other funds would be needed. after losing my package for 6 days (package arrived 2 weeks later) they tried to charge her $750 to receive the package. i attempted to resolve this with the manager, who said i could pay all over again to have it sent back to me or i could pay these exorbitant taxes, which they could not provide a breakdown of. even if i had the package sent back for another $270, i was told i would not receive a refund. they held my gift hostage for more money and refused to honor their words despite having the promises made to me on video and audio in the store. i disputed this charge with my credit card company as the charges and services were not as stated by the staff. i then received a call from the owner this morning from the owner Jay, who rang me 3 times in a row, called me a theif and THREATENED ME. i asked him to review the audio of what his staff promised, he said :i dont need to, i have your signature and the fine print says there may be hidden or import fees, so it doesn't matter what my staff told you.... thanks Jay! i think are a true money-before-integrity businessman who does not stand behind the documented promised of his business and staff. also, FYI this place is not affiliated with UPS. they are a 3rd party with no responsibility. the store name is simply a marketing scheme to inspire false confidence. as an amendment- since Jay chose to comment below. his staff explicitly told me there would be no additional taxes or fees beyond what i had paid. i even inquired directly as to this, and received a direct answer which Jay has on tape but refuses to honor. He did indeed threaten me with charges of theft (laughable) for simply disputing this transaction with my credit card company. There are no teeth to this, especially since the video and audio are clear. However, Jay is refusing to furnish that information to the credit card company as he knows it will disprove his claims and case. Nice attempt to put a pleasant public face on this Jay, but you called me repeatedly this morning until i chose to answer this unknown number and then called me a thief after holding my gift hostage. provide the audio and video instead of hiding it and honor the words of your staff. Read the other reviews. THERE IS A REASON 1 STAR IS THE MOST COMMON RATING. This UPS store seems great... until they aren't. read more

The UPS Store - sent 6/12 for delivery 6/17. lost 6/19, attempted 6/22 for a $750 charge. delivery 6/25 after a total of $1020 - Printing Services Near Me - Austin, Texas

I come from a long line of Postal employees. Well, there are about 5 in my family, so I'm very bias towards the Post Office. This UPS might turn me into a believer. The customer service was awesome. They girl behind the counter, notarized a paper, put it in an envelope, got me a stamp, printed a label for a box I needed to ship, and had me out the door in about 10 minutes. She even bantered with me, I think I might go back and ask her to hang out sometime. This UPS is privately owned, so they do not have a return shipping service and they will not ship out your FedEx packages. (Seems obvious, but these were the questions other customers asked while I was in line) I don't care where you live in Austin, come to this UPS. Plenty of parking and you can get in and out quickly and with a smile on your face the whole time. read more

This place is a rip-off. I fully expect to pay a premium to have an item packed instead of doing it myself, but this was excessive. After successfully selling my flat screen iMac for $250, I took it to this UPS Store to have it packed. Here's the total bill: $22.45 for 1 cardboard box $24.95 for bubble wrap and tape $9.96 for labor $2.00 "access fee" to print out the prepaid UPS Shipping label I emailed to them. $63.38 (with sales tax) for a box, tape, bubble wrap, and probably 10 minutes of labor at the most. If I had more time to check out other stores, I would have gone somewhere else. read more

Worst location to go to they don't help you print or access information without paying for minutes which are over before you can even log in to your email ..trash will never go again read more

Horrible. These crooks price gouge. They overcharge for everything. Horrible customer service. They get very rude when called out for it. While I was trying to question the charge some nerdy Mexican dude kept interrupting me then said, "Nobody likes a complainer." Will be canceling my box with another UPS store first thing tomorrow and will let that franchisee know that it's because of this store. UPS should hold it's franchisees to higher standards. read more

I have simply never been to a shipping store (UPS or otherwise) where they require you to pay to rent time on a store computer in order to print a prepaid return label made specifically for UPS. It is completely mind boggling that this location isn't able to scan, print, and attach labels for shipping services that are already paid for by clothing and similar companies. I would save the headache and computer rental fee and go elsewhere. read more