They are always kind and helpful They are very knowledgeable I try to give them as much business as possible! read more

I had a mailbox here for a number of years, and the entire team (particularly Brad) was always super helpful when it came to checking our box or sending out a variety of packages. read more

I needed to ship a painting to a family member and the person at the Pak Mail on Anderson Lane was very helpful. My family member received the painting quickly and reported that it was very well packed. I highly recommend the Pak Mail on Anderson Lane for your shipping needs! read more

Communication through emails informed me of the process and potential costs. Went in to the store the next day to get my two documents notarized. Fast and friendly service. read more

This place is great went in for a notary and to send some mail for school . The man who helped me was wearing glasses . He was very fast , smart , curtious and had great customer skills and knowledge of what he was doing . Hands down this pace is better than ups . I will come here form now on and tell all my friends and family about this place . Great job keep up the good work . read more

Can you imagine Mr. Rogers going to the post office to send a package? He'd meet a friendly worker, have a nice chat, ask some questions, get some help, and mail his package efficiently, leaving the store with a smile. That's what going to Pak Mail is like. Even when I've come in stressed, in a hurry, or near tears, I've left feeling calmer and grateful. Whether you have a package to mail or need a notary, definitely recommend. read more

Brad and Terry are the best! I know my stuff is in good hands, whether it's little things or help packing and shipping special holiday gifts. Neighborhood gem. Many thanks! read more

Great service! I live in the neighborhood and have been coming here for years. Brad and terry are amazing

They packed and shipped framed artwork. Used them for three separate shipments. All arrived in good shape with no damage.

I have used them for the last few years. They are efficient and kind. It is nice to have a friendly and quick place to handle mailing packages. I also like that they do shredding. read more

I generally use the post office, but to mail really big objects that need special care, I have always come to this specific Pak Mail. The couple that own it are super nice! Being I'm a musician, I send out guitars on occasion. They never cease to engage me: we chat while they are figuring out the best way to get a guitar across country. They do an excellent job surrounding my guitar with quality packaging materials and I always leave feeling 100% confident my instruments are in good hands! read more

Great Service, Great People! Switching my company's mailing address to Pak Mail was a great decision. Highly, super duperly reccommend this location! read more

It's probably odd to leave a review when I've only been 3 times and spent maybe 40 seconds (total) interacting with the employees here, but that's how nice they are! Each time I drop off a package everyone just seems so gosh darn friendly, which means a lot coming from an asocial dbag like myself. It's a quick review, but I enjoy giving good reviews when something exceeds my expectations in multiple, albeit quick, visits; for a mail service, I'm used to crabby, miserable, intimidating employees. It's a nice change coming here! read more

Bad service. Tried to send a package on a Saturday and got there 3 minutes before closing and was refused service. Don't put open til 3 on your door if you are going to turn away customers! Duh read more

I highly recommend this business for all your shipping needs! They have gone above and beyond to help me getting my packages when and where they need to be! Super friendly, fast, and professional. read more

Edit - The store manager replied below, so I feel compelled to respond to his assertion that my Military ID was issued in 2002, and somehow, it was grounds for refusing me a simple service. That is incorrect. My ID was issued in 1998 the day after I retired from a twenty year career. For the record, Sir, There is no expiration date on a retired military ID card. The license I handed you initially WAS expired. THAT was the second reason I needed notarization. I'm re-instating my license after 5 years. Which I explained to the manager. HE stated he was "not comfortable" notarizing the docs based on the ID I provided. When I protested and pointed out that my Mil ID was current, he argued that it was "issued in 2002", as if that somehow made him right. Wrong Sir. I was humiliated by you, and should not have been. Not as a paying customer, and certainly not as an identified veteran. Based on my experience, I'm filing a complaint with the Texas Secretary of State. He also asserted that I was not refused service. I was. He stated plainly "I'm not comfortable with your identification". So what? Was he still going to notarize my stuff? Nope. That is refusal of service. He also made the assertion there were customers in the store. There were not. The only other person in the store was behind the counter when I walked in. So was it a co-worker? Or maybe a friend just hanging out with you? Lastly, there were no numerous F-"Bombs". There was ONE F-Bomb, accompanied by my middle finger as I walked out (for the last time EVER) their door. - End Edit - Never will I ever step foot into this Pak Mail again. I needed something notarized this morning, so went to Pak Mail on Anderson Lane. Put up the docs to be notarized and handed the "gentleman" behind the counter my retired military ID Card as proof of who I was. He refused to Notarize my documents on the grounds that my retired US Military ID card was issued in 1998. 1998 is the year I retired. It has an indefinite expiration date. After explaining that this was an emergency and that my son in Boston needed the notarized docs to get an apartment (I was co-signing), the "gentleman" still refused. As a retired member of the US military, I haven't been insulted like this in quite some time. What's more, the "gentleman" who refused me service seemed to enjoy denying me the notary service I requested. Adios Pak Mail. I will NEVER use your services again. Ever. I hope you enjoyed your fun. Took a quick hop down to the Far West UPS Store where they were happy to assist a vet, and thanked me for my service as well.. I encourage all my veteran friends to avoid this Pak Mail. They are discriminating against the very people who gave them the freedom to discriminate. read more

Ah Christmas - 'tis the season to wait in line, recive no customer service and get frustrated, but the boys at Pak Mail saved my heinie not once but twice! I took in my package to be delivered, they not only showed me a better way to package it that would be cheaper (!) but then when I sadly misplaced my tarcking number, they looked me up and hooked me up! Package arrived, money saved, crisis averted. Yay Pak Mail! read more

I've been a customer at this Pak Mail location for three years, and I love it. The guys are always friendly and helpful, and they take good care of whatever I need to ship. And the one and only time they made a mistake and I asked for a refund, I got it, no questions asked, no hassle. I was honestly shocked -- not because I didn't expect it from them, but because customer service at most retail establishments is so cruddy, I've been conditioned to expect the worst. But I know I can always expect the best here. The only way I would ever stop coming here is if I moved so far away that it was no longer economical in terms of gas and time. I'm so happy with the service, and plan to keep going here as long as I live in 78757. read more

I have been visiting Brad and Terry for over 10 years so I'm a little embarrassed that I hadn't yet written them a review. They are the absolute best! They are super friendly, helpful and will go out of their way to make your experience an easy one. read more

I need to to have a piece of art shipped from Austin to San Francisco. I called Brad for a price quote and general details. He gave me all the information that I needed to know. The art arrived packaged well and without any damage and on the expected day. Thanks so much. read more

I always love coming to this place. It smells great and the faces are friendly. A joy every time!

I went to PakMail to send a return for a car part I ordered. While the parcel was not heavy, the box was quite large (approximately 64" x 36" x 4"). The price to ship was going to be over $300, which was more than the original price of the part. Terry at PakMail suggested that I contact the vendor and get a shipping label from them so that I could take advantage of their shipping agreements. After a short call with the auto part store, I got a shipping label sent to me for $18. I forwarded it to PakMail, Terry printed it out and took care of everything, so I didn't even need to run home to print the label myself. Terry saved me from eating the cost of the part and was a pleasure to talk to while on hold, even though I could tell she had other work to accomplish. I highly recommend their PakMail location on Anderson. While you are there, check out some of the charming woodwork items in entry that Terry's father created. read more

Went in to mail out a 5lb box yesterday. I was shocked to learn that it was going to be almost $23.00 for ground service. I asked if that was the lowest price and the lady said yes. If you did UPS it would be $25. So I simply asked why does it cost so much. (I never mail anything except envelopes). She she gave me the rudest bug eyed look and answer. She said.....ughhhhhh because of the size........,and ughhhh because of the weight. Very, VeRy RUDE. I was excepting a different answer. Especially since it was an item I wanted to return for $38.00. So what do you know. There's a UPS store around the block and I went in just to see if the pice was the same! Totally different price! $15.00! Done. read more

In addition to having to drop off my package in the middle of the argument that Joe the owner/manager and his wife were having in the middle of the store they then proceeded to loose my package entirely. Joe even said he remembered taking possession of the package AND acknowledging that FedEx said they never received possession of it yet he refused to refund the $60 value of the package or FedEx costs sighting that since he is 'merely a FedEx drop off point' and has no responsibility in the matter. I recommend using a different packaging store due to very poor service and lack of willingness to operate in good faith. read more

Tried to mail out a package and was quoted $14.48 for standard ground. Took the same package an hour later to the USPS office by my house and paid $7.01 for standard ground. read more

Isn't it great when you go to drop something off and the sign says "open" but no one answers and the doors are locked? Either update your online hours or actually be there when you advertise you'll be open. Won't be going back again. read more

I stopped in on new years eve I believe it was, although the hours didn't express that they should be closed at the time they were closed. Either way a nice guy came to the door and let me drop off my package, now that's customer service! read more

Was in need of notary public services and decided to check them out. They're easy to find, right next to Zen. No wait, the guy behind the counter took care of everything very quickly. Price was cheap and I was out the door as fast as I came in. He even offered to mail out my forms for me! All in all, great service read more

I came into Pak Mail today with something very precious that I needed to send. The couple working there was incredibly friendly and helped me as if the item I was shipping was their own. I couldn't have asked for anything more. The little shop was also well stocked with supplies. I have definitely found my neighborhood shipping/packing store! read more

Great place for everything from packaging and shipping to stamps and notary. If you're looking to an easy-going place that is incredible helpful you should stop by. Skip the lines at larger chain stores and support local in 78757! read more

I have used this Pak Mail a couple of times now. They are always so helpful. When sending packages they always give me my options of mailing services. Always very helpful and great customer service! read more

I go to Pak Mail whenever I need something shipped. SUCH a pleasant experience over standing in line at the post office or UPS. The staff are very friendly and helpful, and find the best way to pack my items if I haven't already. They will search all the major carriers to get you the best price for your shipping needs. read more

Been coming here for several years and have received nothing but the best service ever from the staff. I exclusively use them and will continue to do so. I highly recommend you do the same. read more

I can't say enough about how great this Pak Mail is. In a world where customer service is an after thought, it's a rare treat to interact with such awesome people doing (usually) mundane daily tasks like needing a notary or shipping something. Brad and Terry are nothing but helpful and professional and make my work life a little bit brighter on the days I stop by. read more

Great customer service! Love the attitues there, all positive. They work fast and have all the services you would expect.

I do a lot of bulk photocopying and mailing/UPS in my work and have used Office Depot, Staples, the UPS Store, etc., and I can say, hands down, that the best, friendliest service I have had is at this Pak Mail. The owners run the location, do the copying and mailing, etc., themselves, and they are super smart, friendly, and capable. They bend over backward to get done what needs doing. read more

It says right on the door that "customer service is practiced here." I've never had a bad experience at any pak mail, including back in my hometown but I will drive out of my way to go this location because the customer service is superior. Brad and his wife are great. read more

The efficient, friendly staff here fix you right up in a flash. I'm a regular customer and--although there are Pak Mails in Austin closer to my home--I always return to the one on Anderson Lane. Thanks, guys. read more

Brad was extremely helpful and polite and efficient with me and everybody else that came into the store. I was there to get something notarized and it was very easy and inexpensive. read more

These guys packed and shipped a difficult-to-wrap gift. Fast and efficient and reasonable charge for the preparation and also the shipping charges. The gift was received when promised and it great shape. read more