Great service and friendly staff. Always helpful and knowledgeable. Clean and organized store.

Very fast, very friendly, Zero complaints! These folks know their business and have been serving our community for ages.

Have used this store 4 times and service is always fast and friendly. They are open 7 days a week which is very helpful.

Great location and very convenient to stop by close to my workplace. The staff is always friendly, though I usually just go to drop something off that has a return label. Thank you to the staff who puts a smile on my face even when it is something trivial like dropping a package off. read more

This store is always so helpful. Great location for me to drop off packages which I do a lot.

I was able to drop off my amazon return package with no issues. The parking lot is smaller and can be crowded during peak times. You may want to pick and choose when you come here. read more

Oh the irony! They lost the package they told me to just drop off! Now they say they can't help me unless I have a tracking number, which is what they give you if you wait in the long line, but what you don't get if you follow their instructions and just drop it off and leave. DON'T trust them with your package! If you risk it, wait in the long line and get a tracking number because if you don't, Ivan will rudely tell you you're out of luck. read more

Excellent service. Friendly staff. Great parking. UPS's friendly service aims to provide a hassle-free and convenient delivery experience for its customers read more

I just went out of my way to go to this UPS locations versus the one closer to me because the customer service is so great. The staff is so friendly, patient, and it's honestly a pleasure mailing packages now! Their hours are super convenient and better than most around here. Thank you to the awesome UPS staff here! read more

Visited today to see how I could be helped to return my soda steam empty containers. The Whitestone location up the street was worse than unhelpful. Though this location couldn't help me by letting me drop off the box, they were super patient and researched the situation before accepting the package. Thank you for your helpfulness and professionalism. read more

Don't trust what these guys say about the expected delivery dates no matter how much assurance they give you. I was charged over $35 to ship a package to Florida for 2-day delivery and it took over 3 days. My wife had a similar experience with them - they charged her much more than others. read more

This location is efficient and the employees are kind. I will always use this UPS over another store or company. Keep up the great work, team! read more

I don't like leaving bad reviews. But when you go somewhere for a service and the employee is playing a game on their phone the entire time they're helping you, I find it to be really rude. It felt like he couldn't care less if I was there at all which made me feel bad. read more

The owner allowed me to meet the UPS driver's deadline even though they were already closed, and also hooked me up with materials that I didn't have. I repeatedly tried to pay him, and he wouldn't accept since he was trying to hurry up and get my package on the truck. 5 star service, and I'm going to bring cash next time to pay him back for this time! :-) read more

This place wants to charge you $3 to print a return label for companies who already pay and contract their return shipping services. All other UPS stores I've been in don't do that. So you wait in a huge line and put up with rude employees, they don't tell you until you go through all the steps, and they assume you'll just pay it because you've already gone through the hassle. I'm not paying three dollars out of principle, and if your business depends on charging customers $3 to print a piece of paper the company is paying shipping for, you need to rethink your business model. I understand maybe a small 50 cent fee to offset the cost of ink, but for $3 you're just greedy and you think the customer is stupid. read more

I have recently moved to this area and have used this store several times for different things and it is so far beyond other UPS stores I have used before! Every time I go in they are so willing to help and knowledgeable on any shipping questions I have. I will now keep all my packages so I can stop at this store instead of the one by my work. Thank you for such great customer service! read more

Always friendly, efficient and helpful. I like the new configuration if the counters and workspace, it opens up the flow of customers without being cramped when they get really busy. I used the notary service recently. The cost was minimal, and the notary was very kind and helpful. read more

Hands down the best UPS store in Austin. The staff is helpful, courteous, and professional. If they see me bringing in boxes, they'll hold the door or come out and help unload. They check in the packages quickly and get me back out so I can go back to work. Great staff and well run store. I highly recommend them for all your shipping needs. read more

Came in after the holidays for help mailing two packages. Experienced incredibly helpful people. They were great! Awesome customer service! This is the place to go! read more

The managers/owners, I think, work very diligently. If you take a minute to smile and chat they are so caring and helpful. I drive out of my way through crazy Anderson Mill traffic to get in and out of this place and wouldn't go anywhere else! read more

I took a private box because my residential "cluster mailbox / parcel locker" experience wasn't adequate, and many stores won't ship to a regular PO Box. UPS notifies me by email/text of any package bigger than my box. Pickup hours are 9-7 M-F and 9-5 on Sat. Packages are held until pickup. You can pick up letters - or small packages that fit in your box - 24 / 7. Sometimes I call ahead to check before making a trip. Even if a sender messes up my box number, they figure it out. And they don't stuff junk circulars. I rarely send packages, but when I do, they help find the cheapest carrier. Materials are a little expensive here; you might want to reuse / recycle your own. Shout-out to Pat, who is the most professional, helpful person ever. His customer service, product knowledge, and work ethic are outstanding. He really "makes" the store! read more

Ive been to this location 4 times now and i've never had a bad experience. Everytime I go in, the staff is quick and knowledgeable about whatever tasks i need, whether it is notary, fax, or shipping. I'm not sure of the managers name, but she is great. I've never heard a single complaint or groan when I walked in very close to closing(sorry guys!). They were just as helpful then as usual. read more

I refuse to go to any other UPS store. That may sound crazy but this place makes my life so much easier. The staff are kind and thoughtful. They even gave my kids old bubble wrap to play with while I stood in line. Love this place! read more

I believe the management of this store has changed and I will find another UPS store. I believe I was overcharged and service was misrepresented. I am an avid online shopper and receive and ship all the time. So, paying $14 to ship a box (ground) that did not even weigh two ounces seemed a bit odd. Also, I indicated that there was no rush on the shipping (cheapest price) but my recipient advised me that it arrived in 2 days. That explains the higher price. I'd love to believe that UPS did me a favor, but that price was just too high for my small, weightless box. I won't be returning here. read more

I love this UPS store ... I come here frequently and every experience has been a good experience. The folks at the store are extremely friendly and I trust them (I ship a lot of stuff that I sell through eBay including playstation's etc... that I simply "drop off" with the destination) and they always package it correctly and ship it off to their destination. Literally the most hassle free experience one could imagine. read more

Beware, Bad Experience! Do not let this store package your product. They are ridiculously high for the packing materials. They charged $21.95 for the plastic bubble stuff. read more

I've been here many a time with no problem. They are efficient and usually pleasant enough. Today I encountered a young man at the counter with an attitude who obviously was not having a good day. Customer service is very important and colors the whole experience. Very disappointed. read more

Faster service than the other UPS stores nearby and the clerk was very helpful and patient. I'm happy it's so close to where I work -- I'll be back for sure! read more

I sent two small packages last month and only one of them arrived. I called the store for help today and the man that answered was extremely rude. Throughout the conversation he interrupted me every time I tried talk or ask a question. Turns out UPS let someone sign and take the package that was not even the listed mail recipient according to their computer! When I expressed my displease to this the gentleman told me that they're not UPS they're just a franchise so it wasn't his fault. REALLY? You have UPS on the front of your establishment! Whether you are a franchise or not you should provide the service a customer pays for period. If you fail doing that, a company that CARES about customer service would simply apologize and attempt to fix the problem. Not argue with the customer and say it's not your fault because they're a "franchise". I guess the lesson here is do not use any UPS "franchises" they won't take any responsibility when things go wrong. read more

Come on in...relax, and get a full dose of a condescending attitude from the clerk. These people need customer service training, or an attitude adjustment. read more

I was so impressed with how helpful and friendly the staff was (especially compared to USPS)! It is Christmastime and I was in and out in a few minutes! One of the workers made a box for me that fit my package *exactly* which saved me money. In addition, I've seen the same employees there for the past couple of years, which I think speaks to how the store is managed. read more

I've been here a few times and I've always been helped by the same unfriendly associate (he must be the owner because I'm not sure why they would keep someone with negative customer service skills around). I was going to use another location because of the customer service I received the previous times, but I this location was a little more convenient. Never again. I'm tired of getting bad customer service. No greeting, grunting replies, no general people skills. I did get a friendly thank you from another worker in the store at the same time, but I can get better customer service at the UPS up the street. read more

Very helpful with complicated print job. Reasonable pricing. Fast service. Thank you!

Very friendly and helpful! They are now doing print service. They have a very nice machine and good prices.

It's reassuring when a business lives up to your hopes. I have learned that I can trust Vip Gupta who owns the UPS Store #2002 on Anderson Mill Rd in Austin, TX 78750. (13492 Hwy 183 is the address given on YELP.) He is knowledgeable, patient, and kind, a great resource when I need to ship materials. He has carefully wrapped and shipped small furniture and at least 10 large boxes for me. All arrived on time and unharmed. If ever he doesn't offer a particular service I need, he will give me the name of a trustworthy alternative, and that has happened a couple of times. The UPS merchant he recommended also lived up to expectations. I am grateful for high standards of excellent service. read more

always helpful, usually quite fast (unless there is a lot of people, but that's not their fault) and always nice!