It was mid-July when we moved back to Austin from the wilds of NYC and needed a very last minute place to store stuff...stuff that was to barrel into Austin the next morning at 9am. So, having just told you that we were coming from NYC, you know that we were starved for friendliness. Starved for a least a hint of someone in the service industry enjoying their job...Five years in NYC left me little hope of finding such an employee/business. Ah, but wait.... When Vladimir the truck driver called to tell me he'd be arriving early with our stuff, I went into full "T.C.B" mode--for those of you not familiar with Bachman Turner Overdrive's 1973 mega hit, I'm referring to a little thing called Takin' Care O' Business. In full T.C.B mode, you know I hit up Yelp and immediately found Burnet Road Self Storage. Sure there are some sketchy reviews, but I decided that my stuff didn't need to be impressed with its new digs, nor was I concerned with theft. I mean if someone wants to cut through a solid pad lock to steal my stained potholders and shitty IKEA furniture, fine. Yeah, so I called up Burnet Road Self Storage. Remember up there when I told you to wait?...From the moment an employee answered the phone, this southern hospitality-starved girl felt like a camel getting water for the first time in weeks...years! When I told him my desperation, Ryan, the first person I talked to, was so accommodating and patient. He kindly listed that day's few available units and even helped me think through which I'd need. Beyond this, he verbally promised to hold one of their last available units until I could drive over to reserve it with my credit card. (Sorry if this gets you in trouble, Ryan!) Thanks to Burnet Road Self Storage, I was able to quickly reserve a clean, safe, and reasonably priced unit super close to my apartment. For the month our stuff was there, my bf and I had 24/7 access and even ol' Vladimir was able to roll that semi-truck right in. I just got the last of our stuff out of the unit yesterday, making sure to take my pad-lock, one of the classy BRSS beer cozies, and the smiles of happy employees with me. As I turned to leave, I promised, "I'll write you guys a great Yelp review". To that they replied with an enthusiastic, "THANKS!" No, thank YOU Burnet Road Self-Storage! read more

The only good thing you can say about Burnet storage is that it is conveniently located. I have stored my boat here for the last 3 plus years. I had stuff taken off the boat, leaning post, yeti 120 qt cooler​ (cabled and locked), trolling motor (locked) and seats. I understand Burnet storage is not responsible for theft but today I picked up my boat and found the hitch bent, jack broken off, and wiring harness cut to pieces like it was mowed. Unfortunately the small boat next to mine had the same fate. Even if the prices for a spot were reasonable the cost for theft and damages is not. I do know they did increase security and the thefts were prior to the new gate... read more

Locally owned business. Everyone is really nice and they have great prices. Recommended!

Very convenient location, easy to get in and out of and great to support local businesses.

My storage shed was broken into this year at Burnet Road Self Storage. I got a call letting me know that it happened... and then was immediately told that they weren't responsible for anything. "We're pretty clear that we have no liability if this happens." I'm pretty clear that if I got some major stuff stolen from my shed, I'd figure out whether this is true or not. I called a week later to see if there'd been any progress or who the perpetrators were or whether something had been done because there was no follow up. That's when I learned there are no cameras that could have caught the action either. I'll keep my items here because I don't want to move them but the way that it was handled was subpar. Additionally, now that I know there's no deterrent, I don't go there at night either. read more

My father had a storage unit at Burnet Road Storage for almost 40 years. Recently he passed away and when I went to the office to close out the account, the employees/ owners were sincerely upset to hear of his passing. They knew my father well and genuinely cared about him. It comforted me in a difficult time to know that people I had never met before had also cared about my father. They recognized me and my children from the stories my father had told them. It warmed my heart to know that they had listened to him and remembered what he had to say. When our family had to move his things out, the office was patient with us and allowed us the time we needed. My father was a bit of a hoarder, so Burnet Road Self Storage is not the only storage facility I visited, but Burnet Road was by far the only facility that cared about my father as a person and not just a customer. read more

Have had storage here for years. Super great people running the place and never had any problems whatsoever with anything at this facility.

After checking the Yelp reviews, I decided to go in person and check out the storage units here. They aren't very impressive, and seem fairly exposed to the elements. The doors are rusty, the pavement was uneven (for rolling items or a dolly), and there was evidence of water damage on the sheetrock in one of the two units we looked at. That aside, the location is great, and the price was on par with better-priced places in town. The service was obviously FAR better than any of the many storage places I've been to since moving to Austin, and our guide couldn't have been friendlier... or more honest... I had seen the one bad review, which mentioned security problems and a concern for theft here. I all but dismissed it, as the reviewer only wrote one review, for Burnet Road Self Storage, but I had to ask about it. My guide was extremely forthright, and told me that they had had a LOT of break-ins, thefts, and vandalism, with the latest rash just 2 weeks ago. Vehicles in storage were vandalized and stolen from, as well as storage units. That was more than I could have even guessed, as they do have a fence, an onsite manager, and advertise a camera. She told me that, fortunately, because of all the thefts, the city had just issued them a permit to add more cameras. So, thanks for the awesome service, and thanks for the brutal honesty, but there is no way I would store my belongings here with such glaring security issues. There are many secure options for the same price (or a few bucks more in a better location). read more

I was driving by there today and their sign (a cool 50's era deal) said "if you think the sign is cool, check out our office". When you go in you will see why - the place used to be a drive in and they still have tons of movie posters on the wall. When we moved to Austin a couple years ago we rented a small storage unit, and it was clean, dry, secure, easy to access. Though not climate controlled - and this was a rainy year followed by a hot one - we had no trouble. I recall reading reviews on line and thinking of going farther afield to find a storage unit, so this review, dear reader, is to tell you not to bother; you'll only save a few bucks and at what cost. What was really really fun about the place was the super cute couple that worked there when we first rented it, and the fellow working there when we emptied it out. With my pickup filled up, I went to start the engine and - wouldn't you know it - no power. It wound up being a dead battery, but in our diagnosis the fellow at the desk gave me the number of a guy who will do a sort-of personalized triple A as part of his evangelical duty as a born-again christian. What a great and hilarious tip. Wound up being unnecessary though as I was able to march across Burnet and grab a battery at Auto-Zone... read more

What a great group of people who run this business. Outstanding customer service, clean and well lit area, units are well kept and in prime shape. AND they have military discount for active duty service members. Great nostalgia from the old drive in days. Highly recommend these guys! read more

Amazing. If you need a place to temporarily and inexpensively store your things, Dan will make the process wonderfully easy and quick! read more

This place is awesome. It was my saving grace after a series of mishaps while trying to find a place for quick storage when I had to move my stuff in a flash. My couch was being stormed upon and the first storage place I hit up had changed the business hours and had a missing employee. When I spoke someone on the phone they referred me to a second place that was equally as sketchy. I remember reading about a storage unit on the Internet that was on Burnet Road. Even though it was still pouring, I sent my couch back out into the bad weather to find a nice temporary home while I was away on holiday. Burnet Road Self Storage was exactly what I needed. I was frazzled and upset and their clerk was so attentive and worked so quickly to process my lease and payment so that I could get into the unit. I was driven in a golf cart to see the unit, having excellent conversation with the maintenance worker. The place is a converted drive-in. It's got personality and is locally owned. I like supporting local business to keep this town weird. It was well kept and look free from leaks, unlike the two other places I had seen that day. I felt confident and secure that my stuff was in good hands. read more

You just won't find a better place than Burnet Road Self Storage to store & protect your possessions! I have rented a storage unit from BRSS for several months now, and I have always been very pleased with the experience. The prices are very reasonable, the units and surrounding lot are well maintained and kept very clean, and the wonderful people on staff are a pleasure to visit with - professional, friendly and supportive of other local Austin businesses! I will continue to utilize their facility for my needs as a very happy customer! read more

Not sure how this place compares to any of the fancy new places, but I've used Burnet Road Self Storage a couple of times during moves and they've been great. We had a little snafu with the billing system, but they resolved it quickly and efficiently. read more

We highly recommend Burnet Road Storage. They are the kindest, most helpful and available storage facility in Austin. We had a unit there for the first five years of our son's life. We merged two households into a one bedroom apartment plus a new baby. We lucked out when we found Burnet Road. They were the least expensive of the ones we researched and visited and by far had the best customer service. They continued to be warm, helpful and available the entire five years we housed all our special-to-us items. Thank you, Burnet Road for keeping all our lovely items safe and secure. read more

I love how clean this storage facility is. The people that work the office are friendly and always happy to help. I'm also glad there is a MONTH TO MONTH option as well. I don't like contracts. read more

Burnet Road Self Storage - Nice and clean!!!! - Self Storage Near Me - Austin, Texas

I had a unit at Burnet Road Self Storage for several years. They were always helpful and available when I needed them. Easy access to the units and a well maintained facility. read more

These guys were very helpful and accomodating. They had space when we needed it (UT August moving between apartment), and went beyond the call by suggesting how to go ahead and enter my notification that we were leaving after a month so I wouldn't forget to do it later. Clean facilities, good coffee and nice people! I will definitely call them first next time. read more

FIVE star friendly folks,ground level access to all storage, and great discount specials.

The people here are super nice and I love supporting a local spot. I stored business stuff here for several years. Unfortunately, we had numerous items come out of storage stained with mice droppings and urine; mostly our art. Should have filed a claim when we first noticed it but did not realize the extent of the issue until well after moving. I also noticed some water stains on items left in another unit; not much but definitely water. Sorry, Burnet Rd, but I feel I must alert people to this issue. read more

This storage facility seems secure. In addition it is conveniently located in North Central Austin. I first used their services when an employee needed to store his stuff while he was in the hospital for rehab. They had the right size units at a reasonable cost. When my family downsized, I rented a unit for the stuff we needed, but did not have room for in our new condo. The unit was very convenient and the staff were very helpful. They are closed late in the evening until early morning for security, but the hours were always convenient. Thanks for your help, Walter read more

I stored my Fifth Wheel at this facility for almost 10 years, and never had any issues until this week. I returned home from a long weekend and pulled in to park my fifth wheel. It was just after dark. As I entered the park a man dressed casually and carrying what looked to be a staff and a woman were walking just to the right of the gate as I approached in my truck to circle around to my spot, the guy yelled and kind of raised the hand with the staff. I immediately felt threatened, especially since I am female and it was just me in my truck with my dogs. I could not hear them as I had the windows up and the radio on. I drove past ignoring them, but when I came back around to my site they were standing in front of it, blocking my spot. I stopped and rolled my window down just a little to request they move when the guy started in about me speeding, I wasn't and told him so. At that point he escalated it with a raised voice and was threatening eviction and saying I had been warned several times. I had never met this couple, nor ever had any kind of complaint against me. That was the first time I had an inkling of who he was (I guessed he was on night shift there) as he never introduced himself. To make a long story short, I called my dad who met me, we unloaded my fifth wheel and left after the guy threatened me and my dad again with the speeding and eviction. I returned the next day to remove my fifth wheel and cancel my lease, and again this guy was there and started in with accusations again. I ignored him and got my signed lease cancellation. I am owed two weeks rent, but somehow I doubt I will see it. I still do not know why I was verbally attacked and threatened, but I was not sticking around to find out. I never gave them issues and always paid on time. Also, there is no way to go fast pulling a 29 foot fifth wheel going around buildings and over the bumps, so I am not sure why they even thought I was speeding and issued the accusation. The guy also revealed in his rantings that they allowed homeless people in the facility and seemed to indicate they let them stay there although he changed his story when I asked him point blank. At this point though I had decided I was finding another facility to park my fifth wheel at when I wasn't using it. I would not recommend this place. I believe there are serious safety concerns at this location, and their night manager is not to be trusted. Also, I found out when looking for a new place that Burnet Storage is very high for a simple parking spot. I found a lovely covered spot for my fifth wheel with more space and about the same distance from my home, but in a much safer and nicer area. Even better it is allot less per month with much nicer amenities. I also don't have to worry about anyone falsely accusing me of speeding, and threatening eviction. If you are looking for a storage site for a recreational vehicle you have many better, nicer and cheaper options. read more

Nice people. Great price. Easy access.

Super nice, will work with you on move in/out dates. Also if you give them enough notice they will prorate monthly rent and you can save some $! read more

Very easy to do business with. Have rented on and off for years. Friendly environment.

Used these guys last summer to store my stuff in between leases during the summer. Awesome customer service! I only needed a 5x5 for one and half month and it was effortless. Walked in, took my information, brought me to the unit and I unloaded my stuff, locked it up and left. Came back a a month later, unloaded everything and let them know I was done with it. Easy peasy! Nothing was damaged (even thought it was in the middle of summer!) Friendly small-town feel business! read more

So much enjoyed the experience with Burnet Road Self Storage. I had to downsize into an garage apartment and store so much stuff, started with two 5 x 10s and cut it back to one, then finally dealt with all that stuff and closed out my storage. The office folks were wonderful about all of it, very helpful, always so nice and friendly. My son also rents a space here and loves stopping by while walking, you can always get a cup of coffee and a lovely chat anytime at all. My stuff was in perfect condition after two years in there, no problems a-tall. Great place! read more

Friendly, locally owned service, unlike the soul robbing chains. My only fear is that some developer will make them an offer they can't refuse and our best local storage option will vanish. Until then, this is the best in Austin. read more

I needed a small storage unit for a month from mid-July to mid-August since my leases had a month-long gap. I'm so glad I found these folks. I ended up paying considerably less than I would have for a fourth-floor unit at some crappy UHaul storage joint, not to mention it felt better to support a local Austin business. The staff was extremely friendly, and the unit was exactly what I needed. read more

Oh-so-friendly staff makes this place feel homey. Easy to be on a first name basis with them, and since most of your home is going to be here for a while, it helps to know the folks taking caring of your stuff. Very competitive pricing! read more

These guys are the best in the business. Competitive prices, great staff. Lots of sizes to choose from. Very clean and secure.

Kevin solves any and all issues fast.Thanks for a good 3 years here. Second time I've used them. Ask for Kevin, he's the most knowledgeable. read more

I've been renting with these guys for about two years. When I stopped by today today to give my 10 days move out notice, i was informed since my rental date was two days ago they are incapable of pro-rating the next 10 days and charged me for a full month. It's frustrating when businesses create fine print ways to rip you off. I haven't had any problems with these guys til now, but how many problems can you have when all you see of them is to pay your bill once a month ? Good for you, Burnet road self storage, you got an extra 80 buck or so out of me. I definately will not be back. Ever. it might be better in the future to charge people fairly and encourage repeat business. read more

These guys proved to be the worst part of a mid-summer move. If you have to go with them, make sure to maintain meticulous records and don't do anything over the phone. They'll drop the ball and you'll foot the bill. I got a new debit card around the time I no longer needed my storage unit. I called in to update my card info for the final auto-payment and asked the woman what documents she needed for written notice of cancellation. I sent those in and the auto-payments stopped so I figured everything was okay (bad move, I know). Two months later they get in touch with me requesting past due payments - they said they didn't have my updated card info on file, had never received my cancellation documents and, here's the weird part, I left my lock on the unit. I was positive I hadn't, but went by and checked and sure enough my lock wasn't there - one of their red past-due locks was, but mine wasn't. In an effort to be done with these people I paid the past due payments and fees and resent the cancellation notice. I've sent the notice four more times and have yet to get a response... read more

I have nothing but praise for Burnet Rd. Self Storage. The initial sign-up was extremely easy. When I was shown my storage spot, the lady who was helping me noticed a small chunk out of the concrete next to one of the locks. She told me that, if I ever felt that was going to be a problem, to let her know and they would repair it. It was never a problem. Today, when I called to let Dan know I would be removing my things in a few days, he decided to refund my deposit, even though I'm 8 days out from my renewal (as opposed to the 10 they normally require). What a pleasure to get this kind of customer service. It is rare! Thanks for the excellent experience. read more

I have to give these guys four stars simply for honesty. When I first told them about my storage needs I didn't mention I had two flat screen TV's. The second phone call I happened to mention the TV's and due to it being a summer storage for a month they said the flat screens would not do well in the heat. Although I had to go with a more expensive climate-controlled unit, I give this business a thumbs up for giving the extra effort. read more

These folks are the best! Friendly staff who go out of their way to be helpful & informative. Their storage facilities are clean, secure, & nicely priced. It's a great location with convenient hours. It's nice to know that I'm giving my money to a Texas business instead of some franchise. Plus, you have to love a place that saved the original drive-in sign & made it work for their purposes. Highly recommended!! read more

I have been using them for years to store my boat. The place is always clean. Workers are nice and helpful.

This is a great storage company. It is locally owned and operated. The storage company has multiple sizes of storage units, a secure space, and excellent staff. Particularly helpful is the staff's willingness to work with storage renters when the renter needs to downsize or upsize. I always felt I was safe on the grounds and felt that my belongings were safely stored. read more

i have had a unit at Burnet Road Self Storage for over a year now. In the past 90 days i have become conserned i was oproached by a man at my unit at 9:30 p.m. at night who said he was just exersizing i contacted the office the next day and was told they had no idea who this man was but keep an eye out 2 days ago i went to my unit and noticed the unit 2 down had a cut lock on the ground next to it i walked further and noticed severl of the units had been bolt cut on the latch and opened i keep 1000.00s of dollars worth of work tools in my unit and know others do to this makes me feel uneasy and i cant sleep thinking of the mourning arriving to a cut lock and no tools i felt safe with the camerias but im guessing that is just a false sencse of security i would think with on site staff and camerias this would not be an issue but this is just my 2 cents and info i would have liked to know before i moved in needless to say im out of burnet road storage if i have anything left by the time i can find a saffer place read more