The couple that manages is so kind and helpful. They helped me get set up with a unit at the very…read moreend of their night, which meant the world to me as I was moving. The size unit is great for the price, has temperature control, and security. So far loving having my belongings at Northgate.

Sandra and John are so professional and helpful, here. They have all the moving accessories you…read moremight need, there in the front office. The place is kept clean and cool. And I think the rates are extremely reasonable for this time of year. We feel safe keeping our stuff here while our new place is readied for our move-in.

The units are amazing. We were looking for a storage place close to where lived. ATX appeared the…read morebest for the buck. There are elevators on site and carts to move your items in and out of the units with ease. I recommend purchasing a lock on site. It is easier with this lock than a normal padlock. There are four sizes of the rooms. The largest is a large 10x15. I find getting the largest unit was better and few dollars more for the unit value. The next is 10x10. They have two smaller units. When you select a unit, be to remember your access code. You are going to need it to where the units are and to ride the elevators. Be sure to return any cats you use, it's a good sign of proper use in a storage facility. The two top mangers Paula and Howard are super nice along with the rest of the staff. You have a three day grace period to pay your dues before a late charge is applied. To prevent late charges, they accept auto pay. The units are open 9:00am to 9:00 pm Monday -Sunday. The staff is on duty from 9am-6pm. Be sure to be out by 9:00 or you will get locked in. They also have boxes and pack stuff in the office.

The facility is easy to access and the on-site staff are courteous, but I strongly advise against…read morestoring your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor--only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn't cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

ALL UNITS ARE ON THE GROUND FLOOR…read more Sign up was a breeze and really pleasant as we ended up talking about the role this enormous property has had over the years (Drive-In being one of them!). Administrator Glenda Shaw is downright charming. Prices are very competitive. Place is immaculate. The property is under surveillance 24/7. My storage unit is dry, clean and just the right size.

The only good thing you can say about Burnet storage is that it is conveniently located. I have…read morestored my boat here for the last 3 plus years. I had stuff taken off the boat, leaning post, yeti 120 qt cooler​ (cabled and locked), trolling motor (locked) and seats. I understand Burnet storage is not responsible for theft but today I picked up my boat and found the hitch bent, jack broken off, and wiring harness cut to pieces like it was mowed. Unfortunately the small boat next to mine had the same fate. Even if the prices for a spot were reasonable the cost for theft and damages is not. I do know they did increase security and the thefts were prior to the new gate...

The location is very clean. The security gate was in good working working order (a must for storage…read morecompanies), and the storage room options were very good. The pricing structures offered online were very favorable, but the in-house prices were very different. And I learned that while the online price would be honored for a while, the price would increase.

I wouldnt give one star if i didnt have to. The one by Lamar Transit stay away from them!! Well…read moreactually its the district manager. I wouldnt take a unit for free because of how they did me. Made me vacate because during the bad storms that sadly took peoples lives,i got caught in my unit and storms were very bad. Female employee came yelling and rude told me to leave now. It was bad i waited for it to let ip some then i left still got soaked. Then i assume this is why i had to vacate. I never was told exactly what i did They changed the locks hours before they were supposed to. Now my belongings all my clothes,medicine its all in the unit and they wont let me have them even though i came in time they alreafy changed locks. Im in talks with the BBB now anout this. I WOULD NOTTTTTT DO BUSINESS WITH THIS COMPANY! Stay away from them go elsewhere believe me. They will screw you over. Rent went from around $52 a month to around $84. I hesrd they raise it often but no employee knows public relations. They are rude as....yeh. If this helps one person ill be happy but spread the word how ive been done by these...these.....rude,sneaky people.

I have been a customer for nearly three years, and Dolores has been invaluable throughout my…read moreexperience. She is always helpful, responsive, and willing to take the time to answer my questions. Recently, I received a postcard about a rate increase and reached out to Dolores for clarification. She took the time to review everything with me and was able to help me find a lower rate. If you receive a rate increase, I highly recommend reaching out to Dolores before simply accepting the new price. Don't hesitate to ask for her help--she will take the time to look into your options and do what she can to help you save. I truly appreciate her willingness to help and her commitment to providing excellent customer service. She genuinely goes above and beyond for her customers. Thank you, Dolores, for all your help and for providing such wonderful customer service! -- Leticia Villarreal

Do not use this place!! Its extremely overpriced and without notice they continue to raise your…read moreunit price. Im paying over $300/mo for a small unit

Greg IS customer service! Very helpful! He spelled out my options and helped me avoid a costly…read moremistake! Outside storage unit was conveneint and easy to access and navigate. Never found reason to be concerned about security. Have to take away a star for phone service. Left two phone messages and neither were returned.

A couple issues with this place. But the biggest is their elevators. They are horrible, the slowest…read moreand least responsive elevators I've ever experienced. One has been out of order for months, and the other seems like it's about to kick the bucket. Their gate app is spotty and barely functions. And finally, the price hikes are annoying.

The people that are out there now will go through your belongings and take what they want out! You…read morecan be one day late and they are ready to put you out or they will "ACCIDENTALLY" misplace your lock. It was a wack experience!

The worst customer service. Make a reservation online, show up and the office is closed. Too late…read moreto find another place. Will have to leave my stuff in my truck for 2 days (they are closed Sundays) and hope it doesn't get wet or stolen. I'd let you store your stuff at my house for free before I'd let you store anything here.

Scammed us. They demanded to charge us based on 30 days after the day the lease was signed when…read morethey told us originally it would be 30 days of what was recorded as our first move in day. NO ONE told us what day when we first moved in either. Threatened to charge us for another month. BAD communication and horrible customer service who are jsut trying to scam college students that are homeless in Austin for month because of the lease system in west campus. DO NOT GO HERE. The employee was named Dalton with red hair and beard who claimed to be the "store manager" and no supervisor. Actually ridiculous. Do better.

The phone to make a reservation for my storage unit was good and the staff on duty today Dalton…read moreexplained the whole process to get to see unit and make my choice and set up payment and gave great advice about size of the unit to get .basically everything was good with me today . He even recommended 3 great movers and I chose one from the choices . Thanks Dalton and have a happy thanksgiving . Ada Ifesinachukwu

I dropped my keys near my storage unit, without realizing it. I was freaking out all day…read more Cynthia, the property manager found them and stored them in her office. It was a Sunday night and she promptly help me get my keys back. Thank you so much Cynthia!!

Cynthia was accommodating this morning! She was able to help…read moreme locate my unit and get into the complex with ease.