A+ I did everything online which is the plus. It was only…read morewhen I moved in and when I vacated the unit that I spoke with Tommie who was very friendly, helpful and patient in showing me the location of my storage unit and how to lock and unlock the unit. when I moved my belongings and he was the same when I vacated the storage. The storage was clean: free of insects, rodents and is secured. There is an electric gate that only opens via code or via range/distance through the app. I never had an issue accessing my belongings. If you're looking for a storage facility this is the place to go. Its also easy access off and on 183!

DO NOT RENT HERE, THEY ARE A SCAM AND IT SEEMS THEY ARE ALL IN ON IT, I'm not 100 percent sure, but…read moreI honestly wouldn't be surprised. My Public Storage unit was burglarized and a substantial amount of my property was stolen, including my 60+ inch TV, clothes, shoes, purses, mirror, kitchen island stools, college degree, cap and gown, and sentimental belongings given to me by my mother before she passed away. I immediately filed a police report and submitted a claim through the insurance program associated with my Public Storage account (Orange Door/Sedgwick). I had been paying for this insurance for approximately three years. My biggest concern is that no one has been able to clearly explain what investigation was actually conducted. The Sedgwick claims manager could not tell me whether surveillance footage was reviewed, whether the Public Storage employee who contacted me about someone attempting to break in was interviewed, or whether the facility's records concerning the reported attempted break-in were investigated. I was simply told there was no available camera footage and that the claim was being closed. I have not even received a written denial explaining why my claim was denied or documenting what investigation was performed. I am requesting that information in writing. There is also a major security concern: Public Storage changed the lock to my unit and did not provide me with the new key, meaning the facility had access to my unit while I did not. I was later informed there was a record at the facility regarding an attempted break-in. Was that incident actually investigated? I still have no answers. I contacted Public Storage customer service after Sedgwick closed the claim and was transferred multiple times before being told the matter would be escalated to a regional manager. I have already spoken with that manager and my concerns were not meaningfully resolved. I paid for this storage unit and insurance for years, with my monthly cost eventually exceeding $200. When a substantial amount of my property was stolen, I expected an actual investigation and some accountability. Instead, I have been passed from person to person without clear answers. I am not claiming that I know who stole my belongings. I don't. I am saying that there are serious unanswered questions about the facility's security, the reported attempted break-in, the changed locks, the lack of access to my unit, the availability of surveillance footage, and the insurance investigation. I am now collecting my police report, insurance documents, correspondence, emails, and other evidence and will be filing complaints with the state Department of Insurance, state Attorney General/Consumer Protection authorities, and the FTC for review. I have also seen other reviews reporting theft and security concerns at this location. I cannot independently verify those experiences, but the similarities are concerning. I will be posting this same account on Yelp as well, so there is a record of my experience. Based on my experience, I would strongly recommend considering other storage options before renting here.

David has been on his game EVERY time I have needed help. He has even answered my calls before…read moreopening hours- GREAT & professional service.

Another great experience! Well, I needed storage again. I went back to this facility after a number…read moreof years not needing storage. I was pleased to find out that they still have the customer service I was accustomed to. After a quick review of my options, I was setup and ready to move in same day. This was 2 years ago and I'm still there. Something special about this place!

I needed a storage unit ASAP due to quickly having to break my apartment lease and move out of my…read moreplace within a week. I went to the Public Storage website (very user friendly, in my opinion) and reserved a unit for a start date of that same day. Within 2 minutes, Sean called me to confirm my *same-day contract* (awesome customer service) and set an appointment for me to come by and check out the storage unit, go over the details and get the contract processed. The contract process was user friendly and Sean walked me through every detail so I knew what I was signing. You need to have storage insurance, which they offer thru a 3rd party company. Not bad - $3,000 coverage for $11/month, and I didn't have to take the time to get other quotes, etc. This experience was the quickest, most painless process I've seen in a long time. Great booking systems and awesome customer service. Thank you Sean! Super impressed with being able to sign contract and start moving things into the unit on the same day.

Rats and DROPPINGS in my inside unit, went from a $92/mo 7x10 to them almost doubling that in a…read morespan of less than a year. They changed the lock on the door to get to my unit inside at one point and no one notified me, customer service line couldn't help, manager didn't answer so couldn't access my stuff until I finally saw someone at the office for like an hour. To top it all off they have crazy lately fees for like $80 and try to auction your stuff if youre less than 30 days late. Moving out in a week don't go here!!!

Found the Bee Cave Rd location to have everything I need. Clean, safe, easily accessible,…read morewell-built storage spaces, reasonably priced supplies in stock, AND knowledgeable, professional staff. I went in only curious to compare to other storage options. Kristy not only listened but discerned what I needed. She took me straight to the unit I rented. Was so easy as she nailed it on the first one. Not pushy. Friendly, informative answers to all my questions gave me confidence not to go anywhere else. Continue to be happy with my decision! Prompt, friendly replies from Nathan as well.

I have had single and multiple units at this facility almost since they opened. The facility…read morecontinues to be clean, safe and very accessible. The staff has always been personable and professional and was especially so last week. We were removing a rug from one unit and it had definitely seen better days. Nathan, the manager, provided me with garbage bags and offered to dispose of the rug. He also inspected the unit for evidence of creatures....there was none. Amazing customer service! Very appreciated.

The units are amazing. We were looking for a storage place close to where lived. ATX appeared the…read morebest for the buck. There are elevators on site and carts to move your items in and out of the units with ease. I recommend purchasing a lock on site. It is easier with this lock than a normal padlock. There are four sizes of the rooms. The largest is a large 10x15. I find getting the largest unit was better and few dollars more for the unit value. The next is 10x10. They have two smaller units. When you select a unit, be to remember your access code. You are going to need it to where the units are and to ride the elevators. Be sure to return any cats you use, it's a good sign of proper use in a storage facility. The two top mangers Paula and Howard are super nice along with the rest of the staff. You have a three day grace period to pay your dues before a late charge is applied. To prevent late charges, they accept auto pay. The units are open 9:00am to 9:00 pm Monday -Sunday. The staff is on duty from 9am-6pm. Be sure to be out by 9:00 or you will get locked in. They also have boxes and pack stuff in the office.

The facility is easy to access and the on-site staff are courteous, but I strongly advise against…read morestoring your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor--only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn't cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

ALL UNITS ARE ON THE GROUND FLOOR…read more Sign up was a breeze and really pleasant as we ended up talking about the role this enormous property has had over the years (Drive-In being one of them!). Administrator Glenda Shaw is downright charming. Prices are very competitive. Place is immaculate. The property is under surveillance 24/7. My storage unit is dry, clean and just the right size.

The only good thing you can say about Burnet storage is that it is conveniently located. I have…read morestored my boat here for the last 3 plus years. I had stuff taken off the boat, leaning post, yeti 120 qt cooler​ (cabled and locked), trolling motor (locked) and seats. I understand Burnet storage is not responsible for theft but today I picked up my boat and found the hitch bent, jack broken off, and wiring harness cut to pieces like it was mowed. Unfortunately the small boat next to mine had the same fate. Even if the prices for a spot were reasonable the cost for theft and damages is not. I do know they did increase security and the thefts were prior to the new gate...

AUSTIN HIDDEN GEM. Its secure and very affordable rates. Not much more I can ask for a storage…read moreunit. Have been using Lone Star for a while and have always been impressed with their great customer service. Love how its so conveniently located and they have such great customer service.

4.5 stars. The only reason not 5 stars is the unit doors are a little run down…read more Otherwise, these units are all drive up. They have 3 foot wide steel doors - not roll-up. The units look to be at least 8 ft tall with concrete walls. I got a 5x5 that looks more like 4x5 but the price is good and there are no hidden fees or taxes. Unlike public storage, you don't have to buy their lock. The units are not climate controlled. Access is 7am to 8pm daily through a secured gate system that shuts after every vehicle, so tailgating is not likely. Great location on Ben white near congress. The folks are friendly.

The couple that manages is so kind and helpful. They helped me get set up with a unit at the very…read moreend of their night, which meant the world to me as I was moving. The size unit is great for the price, has temperature control, and security. So far loving having my belongings at Northgate.

Sandra and John are so professional and helpful, here. They have all the moving accessories you…read moremight need, there in the front office. The place is kept clean and cool. And I think the rates are extremely reasonable for this time of year. We feel safe keeping our stuff here while our new place is readied for our move-in.