Quiero compartir Que mi experiencia anterior mejoró a una positiva con Northgate Storage. Tuve un…read moreinconveniente que me preocupaba bastante, pero gracias a la ayuda de Sandra Rodríguez, todo se resolvió de manera rápida y eficiente en cuanto fui en persona. Sandra me atendió en español, lo cual hizo toda la diferencia. Fue muy amable, paciente y profesional en todo momento. Se tomó el tiempo de escuchar mi situación, explicarme las opciones claramente y asegurarse de que todo quedara solucionado. Su actitud y disposición realmente reflejan un excelente servicio al cliente.

The couple that manages is so kind and helpful. They helped me get set up with a unit at the very…read moreend of their night, which meant the world to me as I was moving. The size unit is great for the price, has temperature control, and security. So far loving having my belongings at Northgate.

Lost $THOUSANDS$ to a wrong email and expired credit card on file. Proceed with caution! I Have…read moreused this location a few times over the years. This most recent stay was a disaster. I signed up over the phone as the person on location was walking the property and later found out was filling in because of some firings. Got the text messages that payment wasn't working. Called and asked to give to them over the phone. They kept saying they would send me an email link. The call center or the person at the desk moved things around where they had two emails and the system that was for payment had the wrong email. Super unfortunate!!

Horrible choice! Their rate hikes are ridiculously high and constantly rising! Just went from $150…read moreto $209 per month for 7x15. I just left after 7-8 years of fighting with them over rate hikes. Found a local mom & pop owned climate controlled storage that is half the cost with no more than 4% increase in the last 2 years.

I really enjoy the staff who works here at East Central mini storage. It isn't the most convenient…read morewhen you have to make an appointment just to speak with someone. When you perhaps need a lock cut or need anything of the storage unit nature, it's not as easy as walking into their office. But when you have the appointment, they are so helpful and nice. I suppose that's really not so bad considering the decent price in this small storage unit operation. The units are just fine and what makes this place special is the unique, local vibe to it. No corporate gimmicks or pricing.

East Central Mini Storage has exactly what you want in a storage complex…read more + It's entirely made of drive-up units (aka, no lugging couches up elevators) + It's a locally owned business + Competetive prices + Gated Access, where everyone has a unique code + Lights in all the units + Centrally located I haven't been here long, but so it's rained 3 times since I signed my contract and there's been no flooding in my unit. There are large gaps between the doors and the ground, but that can be fixed with some plastic wrap if you're super concerned about it. Overall, I'd recommend this facility to anyone who's looking in the area.

Lauren and Public Storage on Bee Caves have given me the best offsite storage experience I've ever…read morehad. I was renting a large 10x25 unit but wanted to downsize significantly to a 10x5. Lauren made the entire transaction easy by handling the transfer paperwork mostly over the phone. She made available to me both units for a couple of days to give me plenty of time to transfer everything. She also made available to me temporarily an extra lock, dollies, and furniture movers so that I didn't have to buy these things myself. Lauren even arranged to give away a table and chairs that I no longer wanted! The units are very clean, the climate control is stable, lighting is good and safe, and you can even unload and load your vehicle under shelter from rain and other bad weather without ever getting your belongings wet. If you are looking for high quality and service-oriented storage in West Austin, this place is definitely worth it!

Unfortunately, I have a unit at this location. The property manager/district manager is impossible…read moreto get a hold of, and they are completely unresponsive. A few months ago, they asked if they could have my key for a fire inspection. I happily dropped it off the next day into their drop box (as requested). For two months, I've tried to get a hold of them to get my key back (and it was my only key!!!). Finally, I was informed that they replaced my lock 2 months ago and put on a combination. So two months of no access, but they happily took my money. I've called and called asking to speak to a person, and no one has had the decency to call me back. I have a large unit, so now I have to hire. A moving company to relocate, but suggest you find a different storage company.

*Please note this review is based on the guest experience I received. I haven't actually put…read moreanything into storage at this facility* I called SecureSpace to inquire about a storage unit. I spoke with Jimmy D. on the phone and was extremely impressed by his intentionality and how thorough and informative he was. He made sure I had a clear idea of what size unit I would need based on a few questions he asked. I scheduled a tour of the facility. Jimmy D. made sure I understood the pros and cons of indoor and outdoor units, etc. Based on those initial interactions, I feel confident that SecureSpace is a great option for me!

Came to check on some unit sizes and pricing. Jimmy D the property manager is so amazing on…read moreexplaining everything you us. I'm coming to rent here in August. Very clean facility and the manager Angela is so sweet!! Her follow up call and the 1st day access was great she made sure that I had all the info and my gate code to work she also showed me how to use the lock.

I highly recommend this storage above all others. Clean, secure, they only need to unlock the…read morebathrooms. I had to use the great outdoors besides the bathroom lock. Both Chris and Ralph are on it, taking care of every issue or question that needs to help you with your moving process. Easy to get in and out of your storage, save money and time when you rent at this location. Free moving truck to use during your move in what could be better?

Clean. Well marked. Roomy for manuverablitly. Well lit. Helfpul staff - I spoke with Ralph on…read moreseveral occassions and he was always patient and helpful. Easy in and out (at a light). Good location. Dolly's and carts available, as well as a moving truck. Highly recommened.

I rented a unit online in July and because I didn't rent in person they would not honor 1 month…read morefree. I rented a 7x10 unit in July for $74 per month however when I went online to pay Nov 2025 rent they had gone up 100% to $154 with no notification in advance. I would never have rented this unit at that rate. Be forwarned very deceptive company Cube Smart Spicewood TX

This place is overrun with rats. They left droppings and urine on EVERYTHING. On the phone, the…read morestaff pointed to the lease that protected them from liability, saying it was "out of the question" that they would help replace the things that were ruined, and told me I should have visited my unit more often. Bottom line, don't store anything here that you don't want to be eaten and defecated on by a swarm of rats.

This storage is in a great location, very clean, and well taken care of. On multiple occasions I…read morewould see the lady come through clean & keep the place under great care. Now where this storage facility lost me was the weird lady that they had living in the living quarters. I'm pretty sure that she was employed by the facility as well probably even the manager BUT what I didn't appreciate was how she literally would be so passive aggressive & totally intruding. One night she walked past us while we were minding our business honestly forcing a conversation with me & my husband that we honestly didn't want to engage in. Then we would always find her coming in and out at the times that we would come to our storage almost as if she would be watching and stalking us. She's just very weird... everyone doesn't want to be your friend. Do your job and stay out of the way. This is a storage facility not a strip mall. She has followed my husband around on several occasions. We even attempted to enter the facility on a different end of the building just to avoid her and her living space and when we came out she was using the same exit that was completely on the OPPOSITE end of where she lives which this was after business hours. She also would let her untrained dog(s) PATRICK run around UNLEASHED! LIKE what is it with the weird psycho stalker behavior. I bet no else felt this way but us she definitely treated us this way because we are a young black couple. Lady learn how to mind your business & get a life outside of work. It's very creepy & makes people uncomfortable.

The new management, Abby and Andrew have made a remarkable impact in that place. Their…read morecommunication in person, by phone, and text is mint! The place is constantly sparkling and both Andrew and Abby are constantly working, cleaning, sweeping, wiping down glass doors and windows, while balancing customers. And the best part is that they do it with a smile.