Great customer service!!! Sherry and Tom are the best, always there to help! Super clean and…read moresecure property!!! If you want very safe and secure place to keep your belongings go there

Sherry is amazing!! Repeatedly she has gone above and beyond and provided the best customer service…read moreI've experienced to date, and I've had numerous experiences with storage companies as a former military family. Seriously, I'll never rent anywhere else as long as she's there!!

Brand new facility. Very clean with friendly and helpful staff. All of our questions were addressed…read morepromptly.

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I was helped by a gentleman who was here as a fill in from Dallas. He was fantastic! He explained…read morein great detail everything that would be needed. He informed me that insurance is required by the property (which was the case at the last storage unit I had elsewhere). He also informed me that there are different options including using home or renter's insurance if your plan covers storage units. The only requirement is that you have to bring them proof of it (obviously!). I chose their plan because it was cheaper than renter's insurance and technically I don't rent or own a home so I don't need the extra coverage. I'm sure they make money off the insurance, but don't all insurance companies? Isn't that how business is done with mark ups? Obviously! I held my unit online and it clearly showed a few size options that only had a one or two units left. Not surprising as I recently read an article about how the storage unit industry is growing in this area right now. Considering all of the new folks we have in town that should be obvious as well! Don't listen to the other review. This place is great. Insurance doesn't have to be required by the state for it to be required by the complex. It's also a month to month so if you don't like it you can always try to find somewhere that doesn't require insurance, though I imagine most reputable places will require it. It's also not a bad idea to have it. We had a storage unit broken into years ago in Marble Falls and had no insurance! Lost electronics and family heirlooms. A few bucks a month is worth the piece of mind knowing if the place floods I can get reimbursed for my things.

I wanted to share my experience at Extra Space Storage #1796 in Spicewood, TX was so troubling that…read moreI felt compelled to speak out. From the moment I arrived on April 30th, I was met with rudeness and a clear lack of professionalism by the on-site manager, "Pete." He was my first point of contact over the phone and greeted me in person with a tone that felt dismissive and hostile. I couldn't ignore the strong sense of prejudice and racial bias in how I was treated -- something no customer should ever experience. I had purchased a unit under the understanding (as stated by the company used) that I had 48 hours to clear it out. However, upon arrival around 2:20 PM, I was told I had only until 9 AM the next morning because the unit was already scheduled for someone else. This gave me less than 24 hours to complete everything -- a complete contradiction to what I was promised. Despite the stressful time crunch, I did my best to adapt. Pete said he would text me the gate code -- which I never received. I waited for over 30 minutes, then had to follow up myself. When I did, his tone was rude and unhelpful, as though I was inconveniencing him just for asking to enter the property I had already paid for. Later that day, he sent me a different gate code and told me I'd need to use that one going forward. I explained that we were coming back that same night to finish due to the tight deadline. When we returned after dropping off our first load, neither code worked. We were locked out of the facility, despite doing everything we were told and making a 2-hour drive from out of town. Customer service was no help, and because of this, we were forced to stay overnight and pay the hotel fee -- two vehicles, hours away from home, with no access to our unit, and under the threat of losing our deposit and belongings. All of this happened because of Pete's negligence, incompetence and lack of basic communication. He later acknowledged the problem and promised a resolution, which I waited a full week to receive. Nothing has been done. No follow-up, no apology -- nothing. I hope this review reaches upper management or ownership, because this is not just about poor customer service -- it's about accountability. Pete's unprofessionalism, lack of empathy, and dismissive attitude reflect poorly on the entire company. It's unacceptable for someone in a customer-facing position to act this way, and I sincerely hope steps are taken to prevent this from happening to others.

I have needed storage units for my businesses for 12 years now. It's very easy to notice that with…read moremost storage unit companies, the staff will come and go pretty regularly and no one knows you even though you support the business they work for. If you have a problem, they don't REALLY CARE. Even if they work for your "Uncle." This is NOT the case at Cube Smart on Stewart Road! These people work with you long after you move in. Problems with lighting? No problem. Problems with size? No problem, they have a wait list! A problems just a solution to this team and I'm never moving my companies inventory location again! Thanks for putting in the extra work and thanks for working harder than pretty much everyone else in your business. It does NOT go unnoticed. -Pete

This is a very positive 5 STAR review for REANNA at CubeSmart Self Storage, specifically (Between…read moreDripping Springs and South Austin Texas) at 9521 W. US-290, Austin, TX 78736; store4654@cubesmart.com. I had checked online for that location and saw they had outside units but mostly inside units; and I was wanting to find out if I could afford the internal temperature controlled units. So I drove there and found out the various size units at that site, which I thought I might need. Reanna gave me the prices and the fact there was a required insurance in addition monthly. That insurance was no actual surprise since I had rented a storage unit at another Cube Smart location many years ago, and I was indeed wanting insurance for my personal belongings and to protect their property as well. Since I already had my CubeSmart lock I bought when I stored my belongings at a different CubeSmart location many years ago, I asked if she could show me an internal unit and so I could check if my lock functioned. Reanna took me up via the elevator to a 5x10 unit explaining that with a code I would input based on my unit number, that it would for security reasons- only take me to the floor where my unit was located. We exited the elevator and with less than a minute walking, arrived at that unit and I checked and my lock worked perfectly. Reanna also showed me that they always had several rolling low platforms dollies to use free at the main walk-in entrance as well as the other entrance, which I knew I would certainly need loading and unloading. That matched my experience at that other CubeSmart many years ago, so their dolly access and elevator access is very consistent- and inside their property was very clean too. Since the location is perfect for my needs, and it has fantastic storage security and instead of getting an outdoor unit I could afford an indoor unit, and my old lock worked perfectly, and for all that I could afford to rent the exact size unit I needed-I was sold. It was so nice to walk in and immediately know that my needs were at the top of Reanna's mind during all her explanations and her escorting me around and helping me check my lock and answering my questions. I had to delay for almost a week but Reanna reserved that unit and when I came in to lease it there were no complications later. I heartily and thankfully recommend Reanna to everyone as a professional, honest, thoughtful and caring and knowledgeable CubeSmart employee. Rent at CubeSmart Self Storage, 9521 W. US-290, Austin, TX 78736, store4654@cubesmart.com

This storage facility is really good and has great pricing.Next to the lake…read more John, the property manager has to be one of the best property managers I have ever worked with. He keeps the properHe keeps the property nice and tidy. He gives you updates, he's always very communicative. With you, I would still be storing there if I didn't have to move. My stuff that was stored.There was just too far for me to travel, so I had to move storages.

This review would be 0 stars if I could do that!! My wife…read moreand I are repeat customers. I called on Friday Jan. 16. John was very professional (as always) and we agreed on a 5' by 10' storage unit. We showed up the morning of Jan. 17 and both John and Conni were packing!! We naturally asked what they were packing for. Turns out John's last day there is 29 January -- the new owners had given him 2 weeks notice for his job *and* the home on site that he and Conni share! My wife and I were both horrified by this -- John and Conni are the 2 reasons we come there and trust the business!! We both declined to do business with the new owners; we just don't want to put our trust in the new owners. About myself: I am a totally real person, Walter Stewart by name. I have written this review with no input from John or Conni. I can be reached at my home number (512-402-9522) by anyone who wants to verify my authenticity or discuss the matter.

Fair, friendly and honest. I've had an outdoor unit (and for a while, two) since 2013. It's owned…read moreand run by a local couple to fund their retirement. Not a big company trying to make big bucks! You'll be on a first name basis them, Mary and Davis. I was surprised how reasonable their rates were. When I was unemployed for 5 months, they weren't poised to auction off my unit. I as long as I stayed in touch, they worked with me. Where else can you find that kind of management thee days? Use them! Tell your friends about them! You'll be glad you chose them! Ilan Goddard

Amazing place to rent from, Davis and his wife are extremely kind and understanding. I highly…read morerecommend this place to anyone!