Sherry is amazing! The moment she answered the phone she was responsive. Helpful and really helped…read moreus get into a unit quickly. 20 years of experience and she loves what she does. You can go rent from the other people and it's just not the same. She's amazing and the space is clean and super tech savvy.

Office staff was very helpful and friendly! Clean and secure facility in a safe area.read more

Amazing place to rent from, Davis and his wife are extremely kind and understanding. I highly…read morerecommend this place to anyone!

I sold a house in Austin three years ago and needed somewhere to leave some furniture. After…read morechecking several options, I chose this place. The owner is incredibly responsive. We have communicated by text when I needed anything. I was living in Hawaii and needed to make arrangements to move out. He was always available and helpful. Also, in three years, he never raised my storage unit prices. Contrast this with the big chains and you'll find that you will be very happy.

This storage facility is really good and has great pricing.Next to the lake…read more John, the property manager has to be one of the best property managers I have ever worked with. He keeps the properHe keeps the property nice and tidy. He gives you updates, he's always very communicative. With you, I would still be storing there if I didn't have to move. My stuff that was stored.There was just too far for me to travel, so I had to move storages.

This review would be 0 stars if I could do that!! My wife…read moreand I are repeat customers. I called on Friday Jan. 16. John was very professional (as always) and we agreed on a 5' by 10' storage unit. We showed up the morning of Jan. 17 and both John and Conni were packing!! We naturally asked what they were packing for. Turns out John's last day there is 29 January -- the new owners had given him 2 weeks notice for his job *and* the home on site that he and Conni share! My wife and I were both horrified by this -- John and Conni are the 2 reasons we come there and trust the business!! We both declined to do business with the new owners; we just don't want to put our trust in the new owners. About myself: I am a totally real person, Walter Stewart by name. I have written this review with no input from John or Conni. I can be reached at my home number (512-402-9522) by anyone who wants to verify my authenticity or discuss the matter.

Thank you!! Mary was extremely helpful with My move out…read moreexperience. She went the extra mile for me during a stressful time.

I would like to commend Mary at Public Storage in Lakeway location lfor providing outstanding…read moreservice. She was exceptionally knowledgeable, kind, and courteous, and demonstrated a genuine commitment to helping us. Mary took the time to listen carefully to our needs, ensured every detail was addressed, and made sure we were completely set before leaving. Her professionalism and positive attitude reflect the highest standards of customer service, and I sincerely appreciate the care and attention she provided. Thank you Mary, God Bless!!

Another great experience! Well, I needed storage again. I went back to this facility after a number…read moreof years not needing storage. I was pleased to find out that they still have the customer service I was accustomed to. After a quick review of my options, I was setup and ready to move in same day. This was 2 years ago and I'm still there. Something special about this place!

David has been on his game EVERY time I have needed help. He has even answered my calls before…read moreopening hours- GREAT & professional service.

Quiero compartir Que mi experiencia anterior mejoró a una positiva con Northgate Storage. Tuve un…read moreinconveniente que me preocupaba bastante, pero gracias a la ayuda de Sandra Rodríguez, todo se resolvió de manera rápida y eficiente en cuanto fui en persona. Sandra me atendió en español, lo cual hizo toda la diferencia. Fue muy amable, paciente y profesional en todo momento. Se tomó el tiempo de escuchar mi situación, explicarme las opciones claramente y asegurarse de que todo quedara solucionado. Su actitud y disposición realmente reflejan un excelente servicio al cliente.

The couple that manages is so kind and helpful. They helped me get set up with a unit at the very…read moreend of their night, which meant the world to me as I was moving. The size unit is great for the price, has temperature control, and security. So far loving having my belongings at Northgate.

We sold our house and stored all our belongings with cube smart, and rented in Steiner ranch. We…read morehad the biggest size storage and fit everything from our house in there. My kids and I traveled during the summer and when I returned I find out that cube smart has auctioned ALL our belongings and said that we don't have a storage unit there anymore. This was because one credit card payment did not go through. Keeping in mind that it's an open limit credit card and I was using it while overseas. They said they tried to contact us but we did not get any notification. No letter no email no voice mail. All of my kids' memories from the hospital are gone, all their premature clothes and belongings are gone. I had a huge display cabinet filled with expensive picture frames and our wedding pictures and others, all gone. I'm in tears and can't believe this. If anyone has any information about this and has any of our items from the cube smart auction, please contact me.

Great experience keeping my items here during a remodel. Staff was helpful and friendly. The…read morefacility was clean and easy to access. Would highly recommend to anyone needing storage space!

I highly recommend this storage above all others. Clean, secure, they only need to unlock the…read morebathrooms. I had to use the great outdoors besides the bathroom lock. Both Chris and Ralph are on it, taking care of every issue or question that needs to help you with your moving process. Easy to get in and out of your storage, save money and time when you rent at this location. Free moving truck to use during your move in what could be better?

Clean. Well marked. Roomy for manuverablitly. Well lit. Helfpul staff - I spoke with Ralph on…read moreseveral occassions and he was always patient and helpful. Easy in and out (at a light). Good location. Dolly's and carts available, as well as a moving truck. Highly recommened.

They did a great job! Best movers I have ever had experience with!…read morePricing was good too. They were quick, courteous and worked thru any issues with ease. The crew was very cautious with our goods and even fixed ny son's bed when moving! (I bet that fix will last the test of time too!) I was nervous about how this would all go and it was an amazing experience all around!

The team was amazing! I called in the morning and they were able to come same day. Loaded my…read morestorage unit so quick and unpacked within 2 hours at my house. Super thankful for their help!