They raised my rent from $46 amonth to $195 a month... that's a 324% increase. Never in my life…read morehave I had such a crazy increase for renting a storage unit or even an apartment/home.

I started out in Littleton, CO when it was under the prior management that I loved. Since US…read moreStorage took over it went downhill fast. Management became hard to deal with and very non professional. The rudeness by the present manager got so out off control. The price increase was excessive. There was a problem with the sewage coming from the apartment and the trail of this was running through the units. It's still going on to this day. The maintenance upkeep was very bad. The debris in front of the units were never cleaned up. Took very long breaks and customers left to go to another facility. I left but it took 4 days to load most of my belongings and go to another facility that was so much cheaper and cleaner. I STILL NEED MY SUITCASE OF CLOTHES, MY BIG CERAMIC ELEPHANT, AND MY EXPENSIVE COMPUTER CHAIR. I had so much to move thanks to the rude management I had to move a double unit by myself and I'm 75 yo woman. I want my things back. No one will get my referral as long as the present manager at 8145 w grand ave Littleton co. Very young and unprofessional.

The units are amazing. We were looking for a storage place close to where lived. ATX appeared the…read morebest for the buck. There are elevators on site and carts to move your items in and out of the units with ease. I recommend purchasing a lock on site. It is easier with this lock than a normal padlock. There are four sizes of the rooms. The largest is a large 10x15. I find getting the largest unit was better and few dollars more for the unit value. The next is 10x10. They have two smaller units. When you select a unit, be to remember your access code. You are going to need it to where the units are and to ride the elevators. Be sure to return any cats you use, it's a good sign of proper use in a storage facility. The two top mangers Paula and Howard are super nice along with the rest of the staff. You have a three day grace period to pay your dues before a late charge is applied. To prevent late charges, they accept auto pay. The units are open 9:00am to 9:00 pm Monday -Sunday. The staff is on duty from 9am-6pm. Be sure to be out by 9:00 or you will get locked in. They also have boxes and pack stuff in the office.

The facility is easy to access and the on-site staff are courteous, but I strongly advise against…read morestoring your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor--only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn't cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

Lauren and Public Storage on Bee Caves have given me the best offsite storage experience I've ever…read morehad. I was renting a large 10x25 unit but wanted to downsize significantly to a 10x5. Lauren made the entire transaction easy by handling the transfer paperwork mostly over the phone. She made available to me both units for a couple of days to give me plenty of time to transfer everything. She also made available to me temporarily an extra lock, dollies, and furniture movers so that I didn't have to buy these things myself. Lauren even arranged to give away a table and chairs that I no longer wanted! The units are very clean, the climate control is stable, lighting is good and safe, and you can even unload and load your vehicle under shelter from rain and other bad weather without ever getting your belongings wet. If you are looking for high quality and service-oriented storage in West Austin, this place is definitely worth it!

DO NOT STORE HERE!!! The pricing at first seems great but they will increase your monthly fees…read moreevery few months with no explanation. Within a year you'll pay $50+ more each month and they'll never stop increasing your fees.

In addition to my previous review I wanted to add my disappointment in the management when I…read moreinformed them of our break in and move out. They just don't care. They said "crime happens". They didn't even notice our break in with the RV next door having a wide open door. Ours had the locks drilled out. My point in writing another review is to emphasize that in the years that they have been open they have done nothing additional to secure the property. Our last storage facility had the rolled barbed wire on top of their fence and we never had a problem there. The only reason we left was because the property sold and it was no longer going to be a storage facility. Bergstrom Storage doesn't care. They will just rent to the next rv owner that walks in the revolving door. That is why it is month to month I suppose.

Extremely Professional Business. Highly secure spaces. Clean, orderly, and very kind and helpful…read morestaff. These people rock!

The couple that manages is so kind and helpful. They helped me get set up with a unit at the very…read moreend of their night, which meant the world to me as I was moving. The size unit is great for the price, has temperature control, and security. So far loving having my belongings at Northgate.

Sandra and John are so professional and helpful, here. They have all the moving accessories you…read moremight need, there in the front office. The place is kept clean and cool. And I think the rates are extremely reasonable for this time of year. We feel safe keeping our stuff here while our new place is readied for our move-in.

Easy to get in and out from. The staff is super friendly. It's clean. They have tons of packing…read morematerials for your move. I find it strange that there aren't any accessible dumpsters on the property. And sometimes the office isn't always open during business hours.

44% PRICE INCREASE ONLY 4 1/2 MONTHS AFTER MOVE-IN…read more OPPORTUNISTIC, UNETHICAL, BAIT-AND-SWITCH PRICING. On its website, Public Storage publishes a paragraph that's titled "Our Values". Notably, in that entire paragraph, the word "customer" doesn't appear once. The PS decision to not address its customers even once in its values statement doesn't appear to be an oversight - because, in my experience, customer relations (and honest marketing) simply don't appear to be of any concern to PS. Indeed, shortly after I moved into PS, it opportunistically increased my monthly rental rate by an exorbitant amount - because PS assumed that I'd pay a large price increase to avoid having to bear the time consuming, expensive, and burdensome tasks of moving again. In late January, I rented a unit for $230/month, which wasn't a promotional rate. Last week PS sent me a notice that, effective June 1, which is less than 4 1/2 months after I moved in, it would increase my monthly rate by $100 to $330 - which is a 44% increase. Out of principle, before the price increase could take effect, I moved out. Paying for a storage unit isn't like paying for a gym membership or Netflix subscription, which doesn't create any "transition" or "transaction" costs when they're terminated. But when a storage lease is terminated, you must then bear the time consuming, expensive, and burdensome tasks of finding another storage property and then hiring movers to move you out of one property and into another. For these reasons, it should be illegal for PS to take advantage of customers by substantially increasing rent so soon after they move in - unless PS conspicuously and with specificity discloses and quantifies that risk and the potential price increases up front. I reported PS to the Texas Attorney General because I believe that this kind of bait-and-switch pricing is a deceptive trade practice and is therefore illegal. Last year, I also reported Extra Space Storage to the Texas Attorney General - because last year ESS increased my rent by 100% only five months after move-in (from $71 to $142). While the Texas AG never contacted me and doesn't appear to care about such issues, several months ago New York state took an action against ESS that validates my complaints - when it sued ESS for the same bait-and-switch pricing tactics that PS used with me in Austin.

Found the Bee Cave Rd location to have everything I need. Clean, safe, easily accessible,…read morewell-built storage spaces, reasonably priced supplies in stock, AND knowledgeable, professional staff. I went in only curious to compare to other storage options. Kristy not only listened but discerned what I needed. She took me straight to the unit I rented. Was so easy as she nailed it on the first one. Not pushy. Friendly, informative answers to all my questions gave me confidence not to go anywhere else. Continue to be happy with my decision! Prompt, friendly replies from Nathan as well.

I have had single and multiple units at this facility almost since they opened. The facility…read morecontinues to be clean, safe and very accessible. The staff has always been personable and professional and was especially so last week. We were removing a rug from one unit and it had definitely seen better days. Nathan, the manager, provided me with garbage bags and offered to dispose of the rug. He also inspected the unit for evidence of creatures....there was none. Amazing customer service! Very appreciated.

I really enjoy the staff who works here at East Central mini storage. It isn't the most convenient…read morewhen you have to make an appointment just to speak with someone. When you perhaps need a lock cut or need anything of the storage unit nature, it's not as easy as walking into their office. But when you have the appointment, they are so helpful and nice. I suppose that's really not so bad considering the decent price in this small storage unit operation. The units are just fine and what makes this place special is the unique, local vibe to it. No corporate gimmicks or pricing.

East Central Mini Storage has exactly what you want in a storage complex…read more + It's entirely made of drive-up units (aka, no lugging couches up elevators) + It's a locally owned business + Competetive prices + Gated Access, where everyone has a unique code + Lights in all the units + Centrally located I haven't been here long, but so it's rained 3 times since I signed my contract and there's been no flooding in my unit. There are large gaps between the doors and the ground, but that can be fixed with some plastic wrap if you're super concerned about it. Overall, I'd recommend this facility to anyone who's looking in the area.