Philip, the tow truck driver, was wonderful. He found an extended-stay motel, drove me and my dog to the motel, then stopped at a body shop to get a quick assessment of the damages. (It was after hours, but the owner was there.) Most of my belongings were in the camper van that crashed, and the EZ Tow staff was super helpful. Katie, Andrew (the owner), Marissa, Warren . . . . Everybody I came in contact with could not have been kinder or more helpful. read more

My son was in a collision New Year's Eve and the Austin Police Department didn't wanna wait for my towing company which was free because I pay for it so they called these wreck chasers and they didn't ask my son anything where we wanted it towed nothing they just towed it all the way to slaughter well when I go to pay for the stupid storage and the towing that I should've never had to pay for it because I have free towing however my towing company wouldn't pick it up from inside their tow yard so I paid this place an additional hundred dollars to pull it out to the street and drop it and here's how they did it caused even more damage. The driver's name was Andy he was a complete douche bag and this is how my vehicle was treated after I paid them and then even paid them $100 just to pull it out on the street I wish I could give no stars and I will be talking to whoever's in charge of this little arrangement at the Austin Police Department and I will be filing a complaint with the Texas Department of license and registration against easy towing and Denver towing because they're one in the same they're owned by the same people and the same location doing the same shady crap read more

EZ Tow - Incorrect towing procedure of a vehicle - Towing Near Me - Austin, Texas

My car got towed here after an accident. I showed up a couple days later to get my belongings from the car. They gave me the key, and when I was done I returned the key to them, not knowing where the car was going to go next it made sense to keep the key with the car. Insurance ended up having the car towed to my house until they finish their checks, then I could take it to a shop. The tow truck driver didn't have the key, and it was noted on his pickup slip that they acknowledged they didn't have the key. Several calls with them and they kept saying they were looking for it, but they never call back. I told the owner when I was there, specific times, so she could check her cameras and verify my claims and honestly, she could give zero F's, she just wanted me to fade away. I got the key replaced, I'll be sending them the bill but I'm not at all hopeful that they'll cover it. APD picked the tow company after the accident, so I didn't choose to do business with these shady folk but they do run a normal tow service and I'd caution anyone from choosing them if you find yourself needing a tow. read more

the towing person was so completely horrible with the way he handled the towing. he didn't tell me where my car was going or any helpful information. The lady at the front desk , Marissa , was an amazing help which is why i'm giving her 3 stars. Thank you Marissa for your help! read more

My teenage son was involved in an accident in Lakeway TX and Cody showed up from EZ Tow to yank the cars apart and tow away our car. He did a great job and got the car off the road very quickly. The way he handle the flatbed with tons of traffic around showed some serious maneuvering skills. Great job! read more

Ez tow worker cut me off , then when we got into the next lane to avoid hitting him then when we passed him he was making nasty tongue gestures and sexual noises at me . If this is the way that this company carries Itself I would NEVER PAY SOMEONE SO IMMATURE TO TOW MY VEHICLE . To whoever husband this is he is nasty and made me feel very uncomfortable today . (William is his name js ) read more

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Recently Crashed my motorcycle After hearing insurance wasn't gonna do anything for me I took matters into my own hands and went to go inspect the bike after I just had surgery on my ankle. I ended going on a knee scooter witch wasn't the Smartest idea Since the terrain was rough!!! Instead of ignoring me MARISSA gave me the best customer service ever.The entire time she was helping me and even offered her shoulder, on top of that she helped me take pictures of the damage at the end she put me on a golf cart to my car across the street and put my knee scooter in my trunk for me. read more

EZ Tow - Towing Near Me - Austin, Texas

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They are very responsive. The ladies that work in their office are so nice and helpful. The tow guy was great too. I would definitely recommend their towing services. Thank you! read more

Fantastic customer service by Heather! She was so patient and so kind, she deserves a raise! I know the craziness she must see every day, and it was a pleasant experience to be at a tow lot with someone who was more than understanding. read more

I don't trust tow companies but this one is the WORST by far I have ever dealt with. The actual tow cost was about $50 more than usual (even with APD tow), then they charge $50 to send you notification they have your car (even if you go over there immediately), then they actually charge you $25 to "return" the car! The gall of these people. read more

Insurance company hired this tow company to bring in a clients car, the driver dropped the car without checking with the office first, then when asked to give information for the tow sheet he refused to cooperate. I am letting the insurance company know that the driver refused to follow policy and that they should use a different company. read more

When I bought my friends Range Rover, I knew I would need a good towing service and I am glad I found one quickly. I needed a tow quickly and they showed up quick. They got stuck in traffic and were running a few minutes late and gave a quick call to let me know - I really appreciated that! I will certainly use them again when my Range Rover breaks again next month! read more

called around to get a lifted truck towed to a repair shop in north austin... andy was very pleasant & informative & quoted me a fabulous price... they were prompt & loaded the truck up & ensured it was stable & delivered quickly... definitely keeping them as my go to for towing! read more

EZ Tow - andy loading it up... - Towing Near Me - Austin, Texas

Someone crashed into me on Menchaca (what else is new in Austin?). It was 6pm and many of the body shops were closed so I was at a loss about what to do next. Called EZ Tow and they came through clutch. Will was my driver and was great. Got there quickly. Got the car up fast. Was friendly and reassuring and handled everything. Was really nice to have such good service in the aftermath of something that was so disappointing. read more

I would like to commend your employee, Pedro, for stopping to check on me after my accident last Tuesday evening on Hwy 290. I was completely in a daze and Pedro was extremely kind to stop to see if there was anything he could do. He turned my vehicle off and then checked the vehicle that hit me. He found that the driver had left the scene of the accident - but that his cell phone and wallet were left in the car. Pedro went above and beyond what was required of him as he already had a vehicle on his truck. Please let him know how much I appreciate his help in my time of need. Although EZ Tow did not provide me any actual "service" - Pedro is an employee you can be proud of ! read more

I called for a tow last week and paid them 120$ with my CC. A couple of days later I saw on my statement that they ran it twice. I had to call them several times over several days about it because they told me i'm wrong and were rude to me. only when i called three days later and threatened to press charges they agreed to check their records, and found that they accidentally ran my CC twice and agreed to refund the second charge. They were still rude to me and never even apologized for this. read more

4:30pm, summer and in central Austin. Andy was there in 30 minutes to save me and my elderly fathers day! Couldn't thank him enough and would recommend this service to anyone stuck in a bad way needing a tow! Very friendly and quick...his little dog was a lovable little cutie too! read more

I had so many issues with the office staff itself as they kept MISPLACING my vehicle they told my insurance company l had the vehicle at my residence. There was NO way to drive my vehicle in the current condition for the over an hour drive back to my home. l even went in person to the 1830 Oak Hill Lane location took pictures of my car at that location on 9/21 when they 1st told Statefarm car not there then again on 9/22 so therefore delaying my process of my vehicle being inspected. Today 9/24 they finally have my car after it was towed on 9/19 due to the incompetent office staff. l even left a message for owner to call me back & almost 24 hrs later no call back from Andrew Brammer but I will give him the benefit of the doubt because he seemed nice when he picked up vehicle from scene. Just beware of the office staff in the she shed..... read more

Rudest people I've ever dealt with. Had to get into a car for my family that was totaled to retrieve some items. Gave me a run-around for hours until providing the document I needed to have notarized (family was in the hospital, debilitated) and still wouldn't let me in the vehicle when I showed up with the forms, all signed and notarized with a key. Set an anointment for the next day and on the phone some lady basically screamed over me while I was trying to describe our situation and that I already had all the forms I needed. We had to get a lawyer involved, and even then they have us a hard time for having to do their jobs. I didn't deal with one person there that wasn't absolute human garbage. Zero starts, if that were possible, and may they feel ashamed for how they treated us in our time of need. read more

I want to send a shout out to Heather who works in the office at EZ Towing. I must have spoken with her at least 10 times, and EVERY time she was polite, professional, helpful and very friendly. Even though she had to walk me through some procedures multiple times, she was never impatient. Great asset to the organization. Thank you Heather for ALL your help! read more

Super friendly and helpful. Andy dropped what he was doing to come help me out. I'm very particular about my truck and I liked the way he was careful and cautious when he loaded and unloaded it. Thanks again! read more

The folks at EZ towing really helped me out of a tight spot with a broken down motorcycle. They were to me within an hour of the call, coming from a good distance. Yolanda was helpful and on top of it. Andy Bramer was quick to the spot and very thorough with tying down the bike. His equipment was top notch. This was a Freightliner with a flatbed. No chance for an issue. The price was reasonable for that level of service and quickness of the turnaround. While I don't hope to have to, I would use them again in a heartbeat. read more

No power in a newer car in downtown rush hour traffic; can you picture that? People honking at me like I'm crazy and just parked there :)! Well EZ Auto came to the rescue fast. I couldn't even move the car out of the road since it requires power to put it into neutral!! Thankfully these people helped me out quickly and efficiently. read more

I found EZ Towing on google when my starter died yesterday. They showed up in less than 30 minutes, towed my car (and me) to my house, dropped off another car, came back, towed mine to the garage, replaced the starter for half of what other mechanics would charge, and then towed my car back to my house. Thanks EZ Towing! read more

I am editing this review after realizing that I got burned or so I thought. The bIll came to 150 and I had to ruin to an atm machine. At this point I was totally burned out. I took out 200 and was going to give him 160 with ten dollars coming back my way. I didn't think about it and have him the 200. He said "what is this?", and I said 150, that's what we agreed on. Looking back, I know he noticed because he counted it three times. At first I was disappointed, but a few days later Andy realized he made a mistake and drove out to my house leaving the money in my front door. Looking back I realize we were both tired and lets face it, mistakes do happen to the best of us. So here is what happened, one day after work, I am driving home and my jeep decided it no longer needs a transmission. I limped it to a nearby neighborhood and started calling tow companies. I am no stranger to tow companies thanks to my awesome Chrysler product, so I'm already expecting to wait at least an hour for a tow. When I called EZ tow, I got voicemail and decided to hang up and move on to the next. Andy called my back less than a min later. He immediately came out to my aide. He towed me from 49th street to way out in Dripping Springs. All in all, in the future if I need a tow, I will be calling Andy again and will be recommending him others. Thanks Andy. read more

My wife's car broke down on Hwy 71 in a turning lane during high traffic time... Andy was very responsive and was there to save the day in 20 minutes. He was kind enough to tow it out to the dealership located on the other side of town for a reasonable price. Definitely recommend using him if you're in need of a tow. read more

Andy picked us up on the shoulder of Highway 290 in pouring rain and delivered our car and my wife and me to an automotive shop with great care. Not only had the car overheated, but the battery was dead as well. That meant he had to take considerable care so that the car came off the truck with no scraping of the underside of the vehicle, all in pouring rain. He asked several times whether we were all right and whether we needed to sit in the dry truck. Finally, he dropped us off at our house on his way home. We did not like being stranded on the side of a busy highway, but he made the bad experience more palatable. John D. read more

Great experience all around. The dispatcher with whom I spoke with was polite and to the point. The rig showed up within 10 minutes and got my car where it needed to be. The driver was great, I would definitely do business with them again if the need arrises. read more

EZ Tow - Towing Near Me - Austin, Texas

The second star is only for Pedro who was very helpful with assisting me. This lady they have working the front is a complete moron. She was super rude on the phone and had trouble spelling Amber... -___- She was stuck on the issue of me giving an hour notice and when I arrived they couldn't find my key and they are STILL currently looking for it. I now cannot retrieve my things from my car which I drove 45 minutes to get because an HOUR AGO they didn't start looking for it they decided to look as soon as I arrived. Then she went on telling me about how I need to have my attorney contact her to let her know what's going on otherwise they would have to auction off my car. Are you kidding me my car has been there for 7 days and I was in a severe car accident. Please lady do the world a favor and stay inside your home indefinitely. Update... Taking back the second star due to Pedro trying to prevent my brother from taking my subwoofer out of my car stating there is some law against me taking MY BELONGINGS OUT OF MY CAR. No doubt so that he could take it later and make a quick buck off of it. He got so mad we were taking our things he told my brother he was no longer allowed back there with me. I'm sure they've convinced plenty of people to leave their things due to some ridiculous rule to take advantage of people's misfortune. read more

I had the misfortune of misplacing my keys and was having a huge hassle going through the tow truck companies finding someone that could help me late on saturday, that is until I called EZ Auto and towing service. Andy said he could be out right away and was at the location in under 30 minutes. To say he went above and beyond to help me is an understatement. He was so careful with my car it was as if it was his own. That extra step really went a long way It was the best customer service experience I have had in forever. Do yourself a favor and call Andy and EZ Auto and Towing Service for hassle free worry free impeccable service. read more

I don't use towing services very often, but I would highly recommend EZ Towing to anyone. My son's car broke down and after calling several other towing companies came across them.They were way cheaper than anyone else i called, fast and very courteous. Joseph (driver) was very friendly, knowledgeable and went above and beyond to make things as easy as possible for us. My son's car is lowered to the ground so other companies didn't wanna bother or wanted to charge me a arm and leg. Never again will i use any other company. Cant say enough great things about them. read more

Andy provided excellent service! He arrived quickly to pick up the car and was very nice and helpful. Having problems with the car in the middle of the highway is never nice but it's made a lot more bearable if the person who is helping is nice and knows what he is doing. We dropped off the car at the repair shop and since I live close by he even gave me a ride home! Very good service. I will keep his card in case I need his service in the future. Highly recommend EZ Tow. read more

Our family was driving down Bee Caves yesterday and hit a piece of limestone which had fallen off a landscaping truck. We hit it and immediately blew out both tires on the passenger side of the vehicle. A regular tow truck wasn't going to cut it; we needed a flat bed tow truck. EZ had one, were on the scene in less than 30 minutes and called me to let me know where the driver was along the way. The owner turned out to be one of the owners. He was super professional as well as very friendly and had delivered me and our car to a repair location in less than an hour. These guys are good! read more

Call Andy NOW !!! He was recommended by our mechanic and boy, am I glad !!! Especially if you have a classic or high-end car - Andy is your guy. He is prompt - got there exactly when he said he would. He brought an extra set of hands with him so that extra care was taken with our '69 Camaro. And he called to let me know when he had delivered our car to the shop. He was kind and calming - exactly what I needed in my moment of panic. He took care of everything, even when I couldn't be there. Thank you, Andy !!! I wish I could give a few more stars..... read more

Broke down and called EZ Tow. They were fast, friendly and affordable. I ended up having to have the same vehicle towed from one mechanic to another the next day and I called them again. Lewis is fantastic! I highly recommend EZ Tow and especially Lewis! read more