Good people!! My wife and I went to look at our son's car after he was in an accident. It was very upsetting for my wife to see the condition of the car. One of the owners, Tito, was exceptionally kind and patient and provided some comforting words to my wife and to me. Our experience was the opposite of what you might expect from an impound lot and towing service. A-Tex has good people who do a good (and necessary) job at a fair price. But the personal interaction and patience was unexpected, but absolutely appreciated! Thank you Tito. read more

Absolutely terrible customer service. The woman who answered the phone was unprofessional and dismissive from the start. It's just bad business. Even more frustrating was that the officer who stopped to "help" him and the tow truck driver acted like they were doing my son a favor by calling and providing a tow truck for him instead of allowing him to call one himself. He wasn't in a wreck, truck just wouldn't start. He asked what it cost and was told "if you have insurance then you don't have to worry about it". Then, after presenting it as "help," they hit him with contracted rotation pricing, charging over $300 just to hook up his pickup and move it into the parking lot next door. I understand rotation pricing in an emergency or urgent situation, but this was completely taking advantage of a young kid. The entire experience with them was unprofessional and disappointing from start to finish. I would not recommend doing business with this company. read more

Nothing but terrible service! I called to get my truck back and the lady who answered had no manners or respect, very unprofessional. Avoid this place if you can. read more

yessica is very very rude. and the big kid they have running their errands is even more rude. people that have to deal w yall are already having a hard enough time. if you cannot smile and wave, what are you doing here? if i could leave 0 stars i would gladly. they are worse than the dmv. 10/10 do not recommend. read more

I called two other towing companies because I needed help getting towed out of a parking garage and they both said no but one of them advised me to call A-Tex towing company. I'm glad I did. They sent someone to get me out of the garage in less than 30 mins. Was thoroughly pleased with the skill of the driver he had no issues getting my car out. Highly recommend these guys for a pinch read more

I love the people at A-Tex. Yesica was extremely helpful and caring when another company towed away my son's car and I called A-Tex to pick it up. And thanks to Chris, renting U-Hauls has been super easy, quick, and pleasant, unlike the other pick-up location I tried. read more

A-Tex towing was so helpful! I called around a few tow companies and A-Tex offered the lowest price and the quickest pick up time. They were very communicative and kept in touch every step of the way. Can't beat the price and quickness they offered! Thanks A-Tex Towing! read more

Great company! They can handle any type of tow, from regular passenger vehicles to semi-tractors to buses. I have a repossession business and have had a great business relationship with the A-Tex drivers for probably 20 years. Nothing they can't handle and they are prompt, fair and have excellent skills. Really know what they are doing. read more

Found these guys on yelp. They were professional and prompt! Great price and excepted credit card payments.

Terrible Experience - Avoid A-Tex Towing at All Costs A-Tex Towing has been nothing short of a nightmare. They were entrusted to tow a 2013 Toyota Camry and the car was damaged in their custody. Not only did they damage the car during the towing process, but their response to concerns has been shockingly unprofessional and disrespectful. The owners, Danny and Tito, have demonstrated a complete lack of accountability and responsibility for the damage caused to the vehicle. Despite providing photographic evidence of the condition before towing, they have chosen to avoid any responsibility and disregard any attempts to resolve the matter. Furthermore, after reaching out to Danny personally to let him know of the damage to the Toyota Camry, he deleted all messages within minutes of my posting - meaning he is complicit. Adding to the frustration, the office manager, Jessica, has been equally unhelpful and abrasive in her interactions. Her unwillingness to even consider addressing the damage speaks volumes about the company's ethics and customer service standards. It's clear that A-Tex Towing values profit over integrity. Their dismissive and hostile attitude towards customers who have legitimate concerns showcases their true colors. I urge anyone considering their services to think twice before getting involved with this company. The complete lack of professionalism, accountability, and common decency is a red flag that should not be ignored. There are plenty of other towing services out there that actually care about their customers and take responsibility for their actions. Please save yourself the headache and financial burden. Do not choose A-Tex Towing for any towing needs, unless you're prepared for potential damages, unresponsiveness, and an overall terrible experience. P.S. I understand that every business can receive mixed feedback. However, the unprofessional manner in which A-Tex Towing responds to negative reviews, using ALL CAPS and attacking dissatisfied customers, is deeply concerning. (Check Yelp and Google Reviews to see what I mean) P.P.S. Notably, another reviewer had a similar experience of having their vehicle damaged in A-Tex Towing's custody. A-Tex sent a refund to the customer for the tow and then treated the customer as though their car was never towed. My interaction paralleled this pattern, with Jessica texting "I'm about to refund you." (text receipts available) This highlights a disconcerting pattern of deceptive practices. During interactions, I expected professionalism and accountability from A-Tex Towing, yet I was met with evasion and a refusal to acknowledge their role in the damage. Their handling of the situation raises serious doubts about their integrity and commitment to customer satisfaction. To those seeking towing services, I strongly urge you to consider alternatives to A-Tex Towing. The recurring themes of unprofessionalism, deception, and lack of accountability in their operations are indicative of a business that falls far short of the standards customers deserve. Attached photos: 1) Before and after tow- showing damage caused by A-Tex Towing 2) Reaching out to Danny (Owner of A-Tex), and subsequently his deleting of my messages. 3) Bonus: How A-Tex responds to their customers. Yikes. You've been warned. read more

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U-HAUL RELATED REVIEW i reserved a u-haul truck to be picked up at this location at 7am on a saturday. this was the location the u-haul rep said was available, we were leery but we went with it. show up at 7am (towing place says they open at 6am) and no one was there. called their number, was supposed to be transferred but got hung up on. called u-haul to inquire about the reservation (45 minutes in at this point) and they said the dealer at A-Tex Towing did not set up the u-haul to be used. u-haul tried calling the dealer & no answer. had to get the $50 for the no truck available but we also wasted valuable moving time and had to find another truck to rent. long story short, do not set up your u-haul pickup from this place- especially on the weekend. read more

On April 13th - My wife was driving with me and our 7 month old and 3 year old daughters in the car heading North on Mopac by the Captial of TX Highway Exit when an A-Tex Towing Flat Bed Tow Truck with no cars on the flatbed was throwing rocks/stones/gravel off of the bed. Several rocks and stones hit our car as we were 60-75 yards behind the tow truck going 65 mph and cracked and shattered our windshield. Glass came inside our car as well. Luckily we were able to stay in our lane and didn't cause an accident while rocks/stones continued to be thrown off of the A Tex Tow Truck. I called the number on the back of their tow truck and they proceeded to tell me that no truck was in the area and I was exaggerating. Completely unacceptable to have rocks on the truck without a care in the world and to disregard what could have been an awful accident or worse. I emailed them with pictures and no response, to no surprise. Hopefully they have some consideration to return my email with a solution. read more

A-Tex Towing - Towing Near Me - Austin, Texas

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Picked me up after an accident on HWY 1. Was very understanding of my vehicle being loaded with gifts and that I had to wait there alone for a Lyft. He was polite and friendly and his cab was well maintained. read more

Avoid this company if at all possible. Rude & unprofessional, aside from the harassment my coworker and I received. Website says open 24 hours, but lady said they weren't. Said price would be the same when picked up the next morning. Then she called back and said she could meet us to pick up vehicle. Didn't offer that in the first place, & then said she was charging another day fee, after she said she wasn't. Called us back several times asking questions. This place is a rude rip-off! read more

On Feb 2, 2024 my daughters car died on a side street. She noticed 6 police officers across the street and asked them for some help pushing her car into a parking spot as none of them had jumper cables. It was raining and her windows were open, but the car wouldn't start. She needed a jump. I'm completely in shock and disturbed that the 6 Austin police officers who "helped" her actually did her dirty by instead calling A-Tex to have them tow her car to them! Not to jump it but for them to then take over in taking advantage of this young girl. Those Austin police officers, unbeknownst to my daughter, had her car impounded!!! Why?? She just asked them for some help!! This is why young people don't trust police!! There was nothing else wrong enough for the police to take it upon themselves to conspire to send her down a rabbit hole they created. A-Tex had her car for only 1 day, but was verbally abusive by Yesica. She had no compassion for the actual facts of the towing. The police had no right towing it in the first place but my daughter trusted them and felt her car was safe for the day. A-Tex claims to be reputable and will jump a car if need be. NOPE they didn't even offer!! Instead they took the car as apparently this is the only way they can earn money by taking advantage of unsuspecting naive people. A-Tex is a company who only earns their money by ripping customers off... being rude and mean in addition!! They were hoping my daughter wouldn't be able to get her car by their end of day at 5 so they could charge her for another whole day! $300!!! Yesica gave my daughter and myself 3 different amounts that it would cost for the one day. They just pull different amounts out of their unprofessional butts while the car just sits there all day. There were only a few cars at the lot! A complaint has also been filed with the Austin police. Of course they know the reputation A-Tex has! Only negative reviews from a horrible company who should be shut down!! read more

A-tex is the only towing company that would even agree to pick up our small RV, they have saved my partner and I twice now when it's needed work. Tito is super friendly and I would absolutely recommend A-rex to anyone. read more

They got it towed as requested but told me they would be here in an hour. Showed up 2-1/2 hrs later after I called to check the status then they showed up. Then they charged me extra cause they said I didn't tell them it was a bigger truck. I did say it was a long bed and they could have told me it was going to be extra before he decided to load it on his truck and drive away. There's a lot other tow company's just saying. read more

i called atex at 9.am last Wednesday , to have a car towed 11 miles , from one shop to another both shops had easy access and easy drop-off , they towed the car about 9.45 am , that's about when traffic is the lightest. and charged me 225.00 dollars to go 11 miles . i am in the auto repair industry and i made the mistake of not asking a price , i figured they would be fair , boy was i wrong . the national average from jd power is 7.00 dollars a mile . they charged me the same price of a apd tow , actually they charge more for the tow , apd is 175 towing (within city of austin ) plus 25 storage and 25 certification letter. i have different options of what tow companies i use and recommend and atex will never be one of them again , read more

I got in my car one night and realized that it could barely leave the parking garage . It was a Friday evening so of course all the places that I called were closed or closing. A-Tex was extremely friendly and helpful throughout this whole process! They gave me a time frame of when it would be fixed by for peace of mind. So quick and professional. I will be using A-Tex for all my towing needs! read more

After getting in an accident where my truck was severely damaged, I was fortunate enough to have it towed by A-tex. I say fortunate, because Tito and his crew are all heart. They all understood my situation and were incredibly helpful in getting me back on the road. I cant say enough about A-Tex and how empathetic they are. Everyone in the office, and on the phones, have the same can do helpful attitude regardless of the situation, and that something to be commended. Thank you Tito and everyone at A-Tex Towing! read more

Too rude when dealing with paying bill. Also billing is too lazy to write down a long email so to send receipt showing payment to be turned into accounting. The do good work and drivers are courteous. But main office needs a course on how to deal with clients! Especially commercial clients! My company will be using someone else going forward!! I would suggest you do the same! read more

Very fast response and a resonable price I thought. Nice people too,

We got into car accident and Tido helped us with towing our car and everything went smoothly. Highly recommend the company!

My son came out of a movie to a car that wouldn't start. Daniel came quickly (at 10pm!) & took the car to a nearby garage. Nice guy, great service! Thanks, Daniel! read more

Got my van stuck this morning. Tito came out and supervised a neighbor's pulling us out at no charge. Thanks A-Tex for the help! read more

A-Tex Towing - Towing Near Me - Austin, Texas

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Really wish I knew the name of the driver who almost ran me off of the road. Drivers like that make the business look bad. Please ensure that you remind your drivers to drive careful and SHARE THE ROAD. Just because you have a tow truck doesn't mean everyone has to bow down to you. I'll never ever use this company and I'll make sure to let everyone that they have the worst, careless drivers ever. I'm not surprised There are other reviews in regards to the TERRIBLE drivers in the company. Yuck read more

When the car the repair shop lent me needed a tow Andrew & his son, Julian, graciously agreed to take me along with it. Their kindness & warmth turned getting a tow into the best part of my day. The world is better because of people like them. read more

Excellent customer service, friendly staff, went above and beyond to help me get my car accident taken care of! Thank you

David stumbled upon me in the Walmart parking lot in the early morning attempting to get into my car where my keys were left. He found it quite comical that I had purchased items to Macgayver my own "lock-out" kit. This man then went and got his tools to help open the lock. Out of the kindness of his heart, he got me into my car. Not many bystanders would do this let alone one from a towing company. Thank you David! read more

My wife's truck broke down at 1:15 am on a Sunday night/Monday morning. I called 9 different tow companies, (including my insurance company's) they all said we don't have anyone driving tonight. Not sure why they bothered answering their phone. The last recommendation I got was for A Tex towing, they were there, and we were on their truck within 25 minutes of calling them. After sitting there for 2 hours. David was great, and they will be my first call when this need comes up again, for friends, family, and customers! THANK YOU A TEX AND DAVID!!! read more

Life savers, fast to act and a great relief. Called the office, Tito called back fast with a quick ETA. The service was more than you can pay for. Can't thank A-Tex & Tito enough for the best in class towing service in Austin. Times like this, I'm glad they are just a phone call away. PS, Tito gave me (free of charge) a ride home.... great job & many thanks- read more

Tito was my knight in shining armor TWICE in one day!!! Who breaks down twice in one day you ask? ME!! And Tito came to the rescue both times! He was very professional and courteous. When you need a hero, ask for Tito!! read more

David was awesome! Came late at night and took care of us. Couldn't recommend him/them more

Had a great experience with A-Tex Towing. Their driver, David, showed up fairly quickly to help me out in Austin. He took the time to help me diagnose the likely problem and was extremely pleasant to interact with. I'll definitely be keeping his card handy in case the situation ever happens again. read more

I'm in a bit of a pickle with my car situation and we all know how that goes- the guys in the office put me in touch with Tito, who owns the place- I never thought I'd be leaving a five start review for a towing company. Tito is taking care of me every step of the way, I don't feel like I'm getting the wool pulled over my eyes, and I don't feel like a complete idiot. Would recommend A-Tex to anyone. read more

Came quickly and driver was so nice. Would definitely recommend.

Wow very quick and professional!! Danny answered my call immediately and had the driver Tito contact me with my location and came to my rescue within 45 minutes at a reasonable price too! Tito crawled under my commercial vehicle to remove the drive shaft(i think) to prevent more damage while towing my vehicle. I had no idea! Definitely recommend these guys! read more

HORRIBLE! Stranded under a over pass for a hour said they would send some one out the tow truck passed us and kept going! They said we have other people to tow sorry and the lady that answered said you know what you have to sit there we are gonna tow you last! Like what I'm stranded in freezing weather with a totaled car and they just told me "too bad". The girl who answers the phones is horrible. read more

A-Tex towing was fantastic. David was the gentlemen who helped me get my car to my apartment. He was awesome! Extremely helpful and very polite. read more

My truck had broken down first towing truck company I called they are Great people did a great job came earlier than expected time ! Super great service friendly nice people read more