Rented at the Congress location with no specific length of stay at the start as I was storing things until I decided on a permanent residence. It turned out to be only two months, and one month was free! Very helpful and professional staff, easy access, definitely secure. It was still summer when I was renting at Extra Space and the air conditioning was always working. The place is clean and well maintained. Can only comment on the Congress location, but my experience was excellent. read more

I rented for 3 years. 1 year at the Brodie location and 2 years at the Boston Ln location. Cindy the Manager is great to work with! Cl a well managed facility. read more

99% scammers! Please don't buy a unit from here or store anything here. I would even go deeper and say there is a lot of fraud throughout the whole Austin region. I have auction photos of them moving stuff around. I bought a unit from Storage Treasures, called in on the disclaimer beforehand. "Oh, we count on you to return any guns or ammo found" Cool. They also promised me that the unit hadn't been gone through. When I won, for a good amount of money, they wanted me to consent to new rules. Search and seizure BS. It went from turning in open guns, to we had to openly open every box in front of them. Likely, they wanted to steal the guns, like they have done already. I had a very nice conservation. No cussing, no loud conversations and very respectful, but they banned me from picking up the unit I legit bought. why? Because they knew what was in it and wanted to steal it? I followed another Extra Space auction this week. They moved everything around in a lien unit. These people are likely frauds. I called them and they blocked my number, but wouldn't cancel the auction. They requested that my account be banned. Why? Because I am not going to let you steal guns? DO NOT RENT OR BUY A UNIT FROM EXTRA SPACE! Look at more fraud here, picture #1 and #5: Auction ID: 4244679 -- Storage Treasures They moved the shoes from the back, to the front. Count the boxes in photo 1 and then the boxes the moved up front! Seems to be par for the course, from the ATX portion of the Extra Storage scammers. read more

Extra Space Storage - Self Storage Near Me - Austin, Texas

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While searching for a storage unit online, this was the only facility that consistently had high credit ratings on several different platforms. I found online specials and I needed to physically look at both units. Upon our arrival, we were greeted by Victor who took the time to show us both units so that I could make my decision. I filled out the paperwork online and within 2 minutes Victor accessed my paperwork and my unit was issued. He was very professional, efficient, friendly and funny. The seamless process made my day that much better. read more

The staff is great! They are very personable and seem to really like helping people. The place is alway very clean and safe. read more

Lloyd made working with extra space storage very easy, he was very understanding of my situation and helped make it quick and easy. 10/10 recommend! read more

Always clean and safe place to go in and out. We really appreciate you working with us on so many different kinds of units.

Manager Alex helped me rent a unit today for the summer, as he did last year, and again he was courteous and professional. Units are clean and secured. Could not ask for a better experience! read more

Derrick was super helpful; he's a real top G when it comes to being friendly and helping you select your unit, no matter your constraints. Cheers, brotha. read more

I have had a unit here before and I'm in need again. I always felt safe no matter what time I went to my unit. Very nice and professional.

Derrick is awesome. Nice to go to a place with great people. I was in and out. He was able to assist with whatever we needed and the facility is very nice. read more

I've been renting here for almost 2 years and have had a great experience, the space is kept very clean and management is super responsive!

Over the summer, I was unexpectedly in between homes due to construction delays at my new place. Needing a place to store all my belongings for a couple months, I found Extra Space Storage on Boston Lane. They made the process very easy and are very responsive. I felt like they are fairly priced and were accommodating and flexible regarding my timeline that was a bit up in the air and out of my control. The elevators and carts helped with moving. It was never too crowded when I was there which made parking and moving items easier. Each time I was there (to move in and move out), the manager, James, was very friendly and helpful. He went above and beyond and had a very positive demeanor. Seemed like he genuinely cared about customer experience and making an unpleasant task of moving/storage as seamless as possible. My only negative feedback is that I never received the prorated amount back that I was supposed to since I ended up not needing the unit for as many days as I had already paid for. Other than that though, it was a positive experience, and I would highly recommend them to anyone who has storage needs! read more

I have had nothing but great experiences with Extra Space Storage. Always helpful and accommodating. Highly recommend!

The entire process was fast and easy. John was a huge help getting us moved in! Would highly recommend

Setting up our storage rental at Extra Space Storage was a great experience. They have a very helpful front office staff, competitive pricing, and the facility is super clean. Highly recommend! read more

This is my first experience using a storage unit but Derrick was super helpful and made the process to easy! It's REALLY clean and well kept inside and they provide locks and dollys! read more

Derick the manager is so helpful! The unit was clean, well secured, and easy to access.

This place is super clean, secure and even has covered parking for loading and unloading.

This extra space storage facility is brand new and the layout is great! The elevators, parking and access are the way it should be with in a storage place. The units are clean with climate control. I was able to meet the manager! Thank you again for your help. Everything was easy breezy and location is prime!! read more

If money is not an issue this place is great, really clean and easy to access. However in the year and a half that I've rented from this place the cost of my unit has been raised from $104 to $109 to $116 and then to a staggering $196 this past month. I was not notified of these increases. Be very wary of their attractive intro rates as they will "reevaluate" your price based on market value every 4 months, but only if the price goes up ;) read more

Needed a place to keep my stuff after a delayed move in for my apartment. Extra space really saved me! They let me sign a short lease. Everything was super easy to reserve, get access, and move out. Definitely recommend! read more

Very responsive manager. He was able to accommodate last minute request. Place is kept very clean.

New and clean. Good parking. Great service. A little bit of a maze once you get inside. Climate controlled throughout. Good security - feels safe, even at night. read more

I highly recommend this storage facility. It's new, always impeccably clean, and has covered parking which is crucial when you're loading/unloading in the rain (or heat). They also provide free (large and sturdy) flatbed dolly's, which is also very important and convenient. But I can not say enough good things about David. He was extremely helpful and honest when I was deciding the size of storage I needed and every time I come back he remembers my name and asks how I'm doing. Who still does that?! He's ALWAYS very friendly, and has helped me when I've done stupid things like misplace my storage key and came and found me when I left my car door open while I was organizing my unit. He's also good at helping me load items that have fallen off my cart. I see how he interacts with all of his customers and it's always with kindness and respect. He is the reason I haven't looked around for a cheaper place, even though they have some pretty good deals. You're the best, David! read more

Could not be happier with my experience here. All around great place! The managers do a great job!

Extra Space is clean, friendly, secure, easy to access, reasonably priced, and flexible. Slater helped us get what we needed for short term storage prior to moving. He provided good communication and information. In general, Extra Space was far more flexible than the other orange storage place next door. Would definitely rent here again if needed. read more

Great storage facility in every way. The whole process from start to finish was easy and the staff was very nice and helpful. The storage facility is clean and bright, and the unit was very easy to access, even though it was on the second floor. The movers had no trouble at all getting a couch, bed, etc., into the elevator and moving everything into the storage unit. I can't say enough good things about Extra Space and will use them again in the future if the need arises. read more

Modern, secure, and good prices. I originally selected this spot for the climate controlled units, which were great in the Texas heat. The manager was always helpful, especially during move out. I've used many storage units for my small businesses over the years, and this is the nicest one so far. Highly recommended. read more

I've used several storage facilities over the years and Extra Space Storage on Boston Lane in Austin is the best! Alex and the other staff are friendly and go out of their way to accommodate you! The facility itself is clean and safe. I would highly recommend Extra Space Storage for all your storage needs! read more

Had my unit for 4 months. They raised their rates by 60$ almost. Called and asked if mistake. And they re evaluate every 4 months based on their availability. Yes ive dealt w rates being raised b4. But every year by 10-20$ based on property tax increase. Stay away from them unless u like burning money read more

I will give a 5 star review for extra storage space . Alex was very accommodating . Great service , clean space & AC .

This facility is UBER clean, well lit, and has a super helpful staff. We've been clients with them for a long time, and have never had a single problem. Definitely the place to go for storage in Austin! read more

Storage can be so competitive because there are so many places to choose from. This facility is modern, clean, and the staff are great!! I know my stuff is safe! read more

The entire process was easy and reliable. The office personell were available and responded quickly to any and all concerns/questions we had. The space was clean and roomy and exactly what we needed. The entire experience was pleasant and we highly recommend Extra Space Storage. read more

Great facility, very clean. A few times I have been there, they are actually outside cleaning the windows. They clearly take pride in their facility and it shows. Manager was extremely helpful in getting the size units I needed for office storage (3 separate units). I also appreciate that they do security checks on the doors. I got a call one day saying that my unit was not secured properly and they showed my what was done wrong to avoid it in the future. It was an easy fix and it was very nice that they were looking out for me and the unit's contents. read more

This place is over the top accommodating. From the first call, to emails (that arrive promptly), and the friendliness along the way, I never felt lost. Alex and Slator are on site for all questions and situations; I had some glass things break out of the elevator, and Slator (with a genuine smile) said he'd take care of it...and he did before we were up there with our next load. I needed an extra unit, and Alex was calm, positive and not only found one on the same floor as my other one but had it close by. These guys were the Best part of a very stressful move. read more

This is unlike any other storage unit I've ever rented. It's super clean modern brand new facility...and the entire place is temp controlled...and well priced. Even my wife feels safe coming here alone at night...which says a lot about the place. Also manager is super friendly and professional. read more

New, clean facility with David as an excellent manager! Good follow up after my initial inquiry and helpful answers to my questions.