General notes: clean, secure storage units. Two 3-story buildings with elevators and code security. Code entry front gate. My experience: I had to meet some movers at this public storage location at 8 am on a weekday, and when I arrived, my code would not open the gate. Luckily, in typical mover fashion, the moving truck was late, and when Clint arrived at work, he sorted out my code problem. Apparently, there was an issue with the computer system, which I assume is a PS proprietary problem and not a location issue. Do note that the office opens at 9:30, so if you will need assistance, don't arrive too early! Clint in the office is very helpful. Also, the location of this storage building is perched on a hill, and you drive up a winding driveway to reach it. I missed the sign once while looking for it, and the movers had to make a U turn to access the drive. Not a big deal, but helpful info if you have a large vehicle or lousy navigation skills! read more

Much disrepair. We've have been a paying customer and had some items there for over six months. IMO your items are not safe there. Issues: 1. They had a water event 2. The gate meant to prevent thieves from going in has been broken/up for many days. It's almost every time we visit, but can't say exactly how many. 3. My lock has been cut/removed and replaced. Don't know by who. 4. No one is ever there to help 5. I was asked to meet someone to review my potentially water damaged items. When I went no one was there, even tho I called ahead 6. The price has gone up dramatically 7. The elevator nearest my items is not working for over a week. read more

I often hear nightmare stories concerning the use of a public storage facility. Bee Cave's Public Storage has been terrific. My multiple questions were answered with professionalism & mindfulness. I received terrific advice on what unit to store my newly penned children's books. Judy J not only spent time explaining the workings of the property, but took ample time to show me a variety of units. There was no pressure, no rush. Only kind, thoughtful guidance coupled with an efficient checkout. I am 100% confident in my decision to choose Public Storage for my needs. Thank you for serving Bee Cave/Lakeway! read more

We have just rented a unit. We turned up on the first day and the code and app do not work. Nobody is there to help us. I've left a message, I've been by twice and the office is empty. They are not returning our calls. I'm regretting using Public Storage. read more

Public Storage - Self Storage Near Me - Bee Cave, Texas

After renting a small storage unit, customer service at their call center told me that I would need to bring my homeowners insurance policy to the office to prove I had insurance on the things I would be storing in the unit. I decided to cancel the rental and had a much better (although more expensive) experience at Cubesmart. Then Public Storage chaged me for another month of rental for the space that I was not using. Their refund procedure has been slow and, so far, produced nothing. I regret using public storage and won't make that mistake again. read more

Good location. Well maintained, Friendly, helpful staff. App allows access via smartphone which is handy. Only issue was in finding a cart to assist with transport of items. They need a solution to keep carts available for use by all renters. Suggest a checkout program from office with fee charged if not returned. read more

This facility is top notch!! We are super glad we found it! LuAnne was such a delight to deal with when we turned up to check out the available unit and had us sorted in no time at all. I would highly recommend to family and friends!! read more

The on site manager is great and always helpful. She goes above and beyond to make sure everything is clean, well kept and easy to understand. Great rates, very clean, easy access, and easy to responsive. I would highly recommend this location if you find yourself needing additional storage space. read more

I had the pleasure of working with RJ at the Galleria Bee Cave location. He was very helpful getting me into a smaller less expensive unit and handling the transfer. Friendly and courteous...I really appreciate all of his help. Would recommend him at this location. DH read more

Had a need for a storage space in Bee Cave and went to Yelp. They brought me here where we met Kris. She was outstanding and walked us through the various spaces and helped us identify the right unit for us. Could not believe how clean the place was...we were shocked! We signed up, got the current discount offering (which was so nice) and we are good to go now. Great price, Great service...Kris, Thank you... read more

Sunday October 7th I booked a 10 by 20 drive up storage unit online for moving on Monday the 8th. Promptly Monday morning we received a phone call from Kristina confirming our booking and to schedule a time for us to complete our paperwork. When we came the first thing I noticed was that the office smells like cleaner and was immaculate! Kristina was waiting for us and showed us the unit. It was impeccable and very clean. She stated that she had been sweeping out the units which was quite obvious. She then proceeded to give us all the information we needed and gave us the best customer service we have received from any storage unit thus far. And we've been renting a storage unit for the past 10 years at about 3 different locations. Kristina made our move easy and efficient and the storage facility is immaculate. I would highly recommend it! read more

Kristina was very helpful and informative. She has great attention to detail and keeps the place very clean.

This is a great location. The staff is friendly and accommodating, and the prices are good!

Christina, was very helpful and spends the time to educate and make you feel welcome. She is an asset to this business and takes her time showing you the process to make your storage needs go smoothly. The units are clean, secure and easily accessible. Great location and spectacular staff. read more

Excellent customer service, excellent price, excellent location. Clean and safe. Manager in duty was extremely helpful and friendly. Highly recommended.. read more

I just closed my unit at this location after about 3 years. The management has always been professional and helpful. The facilities are clean, well lit and kept at a great temperature all year round. Even though I don't need the unit anymore, I'd highly recommend to anyone looking for storage in the Bee Cave area. read more

That is five stars not 4, i just had to transfer my storage bin from the east coast to Austin. Marjorie and team were beyond helpful. Sure they took my reservation, but when it was wrong they worked to fix it, and then when the moving company completely messed up our delivery dates and times they stayed with us. they look after your stuff and your time. they are an extension of my house, this is where we will store everything we dont want in the garage or attic because they make sure its taken care of! read more

This review is not for the Bee Caves location specifically but for Public Storage in general. The district manager is extremely unprofessional. He is the only one that handles payments and coincidently he is difficult to get in touch with. He has been everything BUT helpful and his customer service is terrible so we decided to close our units. read more

If you want to be treated like dirt by management, by all means rent a premium priced storage unit at the Bee Cave location. Updated my auto pay profile with a new credit card, but apparently their confusing website did not upload the new information, or possibly there was a technical glitch, who knows. A few days later I needed to enter my unit but was locked out (access code deactivated) and no staff was present to help me. No one had called me and no email had been sent to let me know I'd been locked out. Came back later same day to solve the issue and was informed that I has just been slapped with a late fee, despite the fact they verified before my eyes that I had accessed my account days before to obviously update my payment profile. Contacted the area manager to explain but to no avail. He rather collects a $25 late fee than looking into the situation and trying to be helpful. Have been an on-time auto pay client for a long time and literally spent thousands of $ on this company. This is the most RIGID and BONEHEADED customer "service" I have experienced in a long time. Don't mind paying good money for good service, but this place does not measure up. Take your money somewhere else. read more

Marjorie at public storage is so sweet and helpful!! So thankful she was able to help me!

I rented a storage unit from Public Storage Bee Cave and Clint assist me. He was very helpful and courteous and really took the time to explain all the details. The property is very clean, easy to access and secure. The other renters were respectful and did not hesitate to share the trolley or to lend a hand. It was a very positive experience for me and I have no trouble with the moving-in. Thanks Public Storage at Bee Cave - you make the move easy and quick! read more

Clint was very helpful in getting me into a storage unit yesterday. The place is clean and secure and the price was just right. Thank you.

I've been a customer of this location for a few years now and the customer service has been amazing. Clint was very helpful and I am glad to see that the new manager, CJ, is even better. Marjorie is also incredibly kind and helpful. Great location, great staff! read more

Marjorie the manager is wonderful, courteous and competent. Her attention to detail and commitment to excellence was refreshing. The facilities are well kept and accommodating. I just needed the unit for a couple of weeks while I closed escrow and with special they were running it was at a super low cost. read more

Marjorie is very professional and wants to make you a happy and satisfied customer. Very friendly and outgoing attitude. We need more people like this on the jobs! read more

I have moved more times then I can count. That being said, I have used many storage facilities and moving companies. This Public Storage on Ranch Road is without a doubt the best one I have used or even seen! The employee that helped me, Michael Freeman was absolutely top notch and informative. I would recommend this place to everyone!! read more

5 star service! I'm new to the storage facility, received a phone call to remind me to pay my fee to avoid svc charge for late payment!!! Wonderful lady at the front, Marjorie! read more

We had a last-minute storage rental need and Marjorie at Public Storage walked us through the process and made it seamless. We're so grateful to have found this storage unit and would highly recommend to others. Thanks Marjorie for your personalized service, willingness to go the extra mile to serve your customers. Your friendly demeanor and your way with customers serves Public Storage quite well. Thanks again. read more

I researched several storage companies on the phone and internet. I chose this one based on information that I received over the phone and when we went in to get the unit, they would not honor what was promised. There are other good facilities close by and bottom line, you get what you pay for so don't be fooled by $1 first month's rent because there are other required purchases that drive up the price. read more

We have been renting a unit here for over a year now. They have provided us with excellent service. In fact, it's been so good that when we needed another unit, we immediately turned to them. It is a spotless facility and the staff are very friendly and knowledgeable. HIGHLY RECOMMEND!!!!! read more

This review is for Margorie and her excellent customer service. She has gone above and beyond to help me when the storage unit I was renting continued to be infiltrated by rain and interior leaks in the storage building. Margorie called me each day there was a big storm to tell me about my leaking unit and mopped the floor and notified me of units available to move to when they became available. When I finally got to move to a dry unit, she had all the paperwork ready to go and made the transition seamless. Yes, the storage facility has leaks that are not solved, but hopefully I have a dry unit now and Margorie's exceptional service allowed the facility to keep my business. read more