Unreliable Access & Zero Communication…read more If you're considering storing anything you might actually need access to, think twice. The elevator is constantly out of service, making upper-level units virtually inaccessible for extended periods. What's worse is the complete lack of accountability--no calls returned, no updates, not even a courtesy message to tenants explaining the issue. It's incredibly frustrating to be left in the dark with no support. A storage facility should offer reliability and communication--this place offers neither.

HORRIBLE customer service, didn't help me at all. Asked if I needed anything else and before I…read morecould answer he immediately left the chat. Never used the unit and they said I couldn't get a refund. Elevators don't work and you can only access the stairs through the first floor but somebody with access to the first floor has to unlock the door for you meaning your unit has to be 1st floor for you to be able to open the door to access the stairs which is ridiculous.

I had a great experience with Veronica at this location. I called several times to check on my…read moreshipment, and she was always patient and understanding. She personally kept me updated, letting me know when everything arrived, giving me a delivery timeframe, and even calling back to say the driver was on the way. Her communication and reliability made a stressful situation so much easier. I really appreciated her going the extra mile and would highly recommend her.

I'm guessing it's U-Haul policy (or maybe just this location's) that when both parties make a…read moremistake, to take advantage of their customers as much as they can. U-Haul likely made a mistake on marking their fuel gauge and I, two hours behind schedule, signed off on it. Items were loaded on-site from a pod and driven ten miles, half-filling a 15' box truck. A singular tool chest was then driven six miles one way and six miles back to the depot. A total of 22 miles. I had estimated based on load and distance to refill around 2 gallons of fuel and returned it slightly past closing. Checked the receipt the next day and was billed an additional 5 gallons of fuel (~$25) claiming it didn't match what was signed off. That's ~7 gallons of fuel for 22 miles. It doesn't take much brain power to realize that a half-filled 15' box truck does not drive THREE MILES TO THE GALLON. The only figure I can think of that gets anywhere near this number is a Bugatti going at over 250 mi/hr. If whoever I spoke to the on the phone was willing to work with me and ended up billing me for an additional gallon or two, I would find that an acceptable resolution. The fact that a representative was unwilling to relent on the impossibility of a box truck getting 3 MPG speaks a lot about their customer service skills or lack thereof.

Employees Jordan and Alex are helpful, friendly,asks me what I need. They are pleasent when I pay…read moremy bill. Both are knowledgable. The unit is clean. I have been there 2 years I recommend the facility.

Great experience with CubeSmart! The facility was clean, secure, and easy to access. The staff was…read morefriendly and helpful throughout the whole process.

This was my second time using Einstein Moving Company and the second experience was just as amazing…read moreas the first one. Sam and Sol were my movers and they were on time, communicated well, were conscientious of my things and the apartment buildings. The door frames were wrapped against unintentional furniture bumps, my furniture was protected and wrapped excellently, and the cardboard gondolas made moving the loose items a breeze! I highly recommend them to all my friends in the area and look forward to being a third time repeat customer in the future!

Elliot and Chito are rockstars! They are professional, strong, and work quickly. They are careful…read morewith your things and wrap / tarp areas (such as our door) so they do not get damaged. A 4 bed, 3 bath house took around 4 Hours to transfer to a 10 x 10 storage unit. It is VERY expensive - around $1000. If you have the money, value your relationship (because tired me = grumpy me lol), and hate lifting heavy stuff - it's worth it.

Austin was super helpful, and really went above and beyond to help me out. I've never had a storage…read moreplace before where the manager really went out of their way to help me especially with my situation. So five stars for this place.

YOUR UNIT WILL BE BURGLARIZED…read more This place is an absolute joke. They only keep video record for 7 days! Thieves cut our locks off and they didn't notice or notify us, despite their claims that they do regular inspections! The useless staff are dishonest, lazy, and do not care about your property at all. Totally unprofessional, and incapable of security your valuables. Any unit in this facility could be compromised with a 20 dollar pawn shop saw. Ridiculous.

STAY AWAY! READ THIS! Massive fire burned down most of the units in the middle of the complex and…read moremanagement never emailed or called me to inform me what happened. Luckily my unit wasn't damaged but I was shocked that nobody informed me of what happened. Showed up today to access my unit and noticed my lock had been cut off and replaced with a red lock that said see manager. Nobody is ever working at the office anymore so I called their listed number with no answer so I left a voicemail wondering what happened to my unit that is fully paid and why again I WAS NOT NOTIFIED about whatever is going on with my unit! It appears that it was broken into because there are many units near me that have the same red lock on them and evidence of cut pad locks on the ground. Spoke to a fellow renter in the complex and he said there have been people living in some of the units that have been trying to break into other units that he has had to run off before. There are cameras in the complex and supposed to have in-person security but he said it was so bad he installed his own cameras too. I've been trying to reach management for days and they will not answer or return my calls so I have no choice but to get a lawyer and press charges. STAY AWAY! UPDATE 4/21/20: Spoke to employee of management company that was hired by the owners last year and he told me that there were over 30 units broken into and they are going the video surveillance but the quality of the cameras the owners use is "subpar". Also found out that the on site security only comes by 4 times a night which consists of the security guard doing a quick drive through of the tiny facility (should take 1-2 mins) and then security leaves. Yet, their website says they have on-site security there "almost around the clock". A complete lie. Owners have known about the homeless staying in empty/broken units for years and have been warned about the subpar quality of their cameras for a long time but refuse to put any money into needed repairs or security issues. Hello Lawsuit!

So here is the deal. -This place is run by a really nice…read more(possibly homeless) toothless guy. He talks to much but he is always around. -Yes there are bands that rent here and play at night. Nothing like working on stuff with free live (pretty good) music -They take cash, 24 hour access -lots of cameras, good security for such a shady place -No limits. do what you want in your unit. Bottom line: This place is shady as hell. But it has a bathroom, free pallets, awesome customer service, and complete and total privacy, I do what I want when I want, and this is very important to me. I work on vehicles and these guys were cool with it.

I've been a customer for over a year and the property manager Nechelle not only lives on site, but…read moreis incredible. I didn't know what to quite expect for a storage center, but she's the reason I don't want to go anywhere else. Customer service makes or breaks an experience with any company, anywhere. She has been warm, friendly, fast, and efficient since day one. I've also had great experience with my unit. I did quite a bit of research before I chose them. They not only have cameras, but also Nechelle who lives on site. One of team members also informed me they walk the premises, and even sometimes check the locks to see if any have been swapped out. Incredible. Easy auto-pay set-up if you want the option, which I did. And great location. Six big stars from me. (Check out Google reviews if you want the latest.)

Horrendous Experience, Locked Out of Our Paid Unit, Zero Accountability…read more We had one of the worst customer service experiences of our lives with US storage. After signing the contract, my husband tried to buy a lock from them--something completely standard--but none of their locks worked. They told us to bring our own, which we did. When we showed up on move-in day, with movers ready and all our belongings packed, we discovered they'd locked our paid unit and the facility was closed. Nobody would help us. Their so-called "support" simply told us to come back the next day, as though leaving a loaded moving truck waiting overnight was an acceptable solution. We were forced to scramble at the last minute to find a different storage unit (shout-out to CubeSmart for saving the day). This caused us extra costs in mover fees, wasted time, and a massive amount of stress. To top it off, they refused to refund us for a unit they made completely inaccessible. The level of disregard for our situation, the total lack of professionalism, and the refusal to correct their own mistakes is beyond appalling. If you value your time, money, and peace of mind, stay away from US storage. They are disorganized, unresponsive, and have no sense of accountability once they take your payment. This was an infuriating, stressful ordeal, and I wouldn't recommend them to anyone. I'm looking into a lawyer to get the refund for a unit we could NEVER use!

The customer service here is second to none. Steven has done a phenomenal job for us. He's…read moreattentive, communicative, accommodating, and not only hard working, but fast working. Top notch facility from top to bottom!

I needed to store a car here. Was very disappointed to find that the entrance is really high and…read moredifficult for my car to clear. Even though this was the only reason for my cancellation, I was still charged administrative fees.