I've been a customer for over a year and the property manager Nechelle not only lives on site, but…read moreis incredible. I didn't know what to quite expect for a storage center, but she's the reason I don't want to go anywhere else. Customer service makes or breaks an experience with any company, anywhere. She has been warm, friendly, fast, and efficient since day one. I've also had great experience with my unit. I did quite a bit of research before I chose them. They not only have cameras, but also Nechelle who lives on site. One of team members also informed me they walk the premises, and even sometimes check the locks to see if any have been swapped out. Incredible. Easy auto-pay set-up if you want the option, which I did. And great location. Six big stars from me. (Check out Google reviews if you want the latest.)

Horrendous Experience, Locked Out of Our Paid Unit, Zero Accountability…read more We had one of the worst customer service experiences of our lives with US storage. After signing the contract, my husband tried to buy a lock from them--something completely standard--but none of their locks worked. They told us to bring our own, which we did. When we showed up on move-in day, with movers ready and all our belongings packed, we discovered they'd locked our paid unit and the facility was closed. Nobody would help us. Their so-called "support" simply told us to come back the next day, as though leaving a loaded moving truck waiting overnight was an acceptable solution. We were forced to scramble at the last minute to find a different storage unit (shout-out to CubeSmart for saving the day). This caused us extra costs in mover fees, wasted time, and a massive amount of stress. To top it off, they refused to refund us for a unit they made completely inaccessible. The level of disregard for our situation, the total lack of professionalism, and the refusal to correct their own mistakes is beyond appalling. If you value your time, money, and peace of mind, stay away from US storage. They are disorganized, unresponsive, and have no sense of accountability once they take your payment. This was an infuriating, stressful ordeal, and I wouldn't recommend them to anyone. I'm looking into a lawyer to get the refund for a unit we could NEVER use!

Storage star is conveniently located, fairly priced, and has great management! I've been using this…read morefacility for about 2 years now and have no complaints. There has never been a time I couldn't access my unit when I needed to.

The customer service here is second to none. Steven has done a phenomenal job for us. He's…read moreattentive, communicative, accommodating, and not only hard working, but fast working. Top notch facility from top to bottom!

AUSTIN HIDDEN GEM. Its secure and very affordable rates. Not much more I can ask for a storage…read moreunit. Have been using Lone Star for a while and have always been impressed with their great customer service. Love how its so conveniently located and they have such great customer service.

4.5 stars. The only reason not 5 stars is the unit doors are a little run down…read more Otherwise, these units are all drive up. They have 3 foot wide steel doors - not roll-up. The units look to be at least 8 ft tall with concrete walls. I got a 5x5 that looks more like 4x5 but the price is good and there are no hidden fees or taxes. Unlike public storage, you don't have to buy their lock. The units are not climate controlled. Access is 7am to 8pm daily through a secured gate system that shuts after every vehicle, so tailgating is not likely. Great location on Ben white near congress. The folks are friendly.

*Please note this review is based on the guest experience I received. I haven't actually put…read moreanything into storage at this facility* I worked with Angela to resolve an issue. Angela worked extremely efficiently to ensure my needs were met to the best of her ability. She communicated clearly with me, called in partners when needed, and apologized for the issue I faced. I appreciate Angela working diligently to make an issue that was out of her control right for me. Customer service like this goes a long way.

I started at a very reasonable price but then all of a sudden they doubled their price and now they…read morejust increase little by little without even telling me in advance. They send the invoice and I just have to say nothing and pay them. They are very cold and let you know that this is what it is. I feel trapped and really not cared for. they might be good for short time but don't go there if you intend to leave your storage for a longer term.

Gregory was realy helpful and a real eagle ( no woodducks at this location ! )…read more First time for us using storage as student is returning home for 4 weeks and the month by month deal works out great. Bob D. Austin

Not the worst but needs improvement.. the facility is mostly nice but there are some big issues…read morethat need to be resolved. The concrete around the sliding doors is all busted up and it makes it very difficult to roll something heavy with casters. They put some wood down but its loose and a major tripping hazard.

General notes: clean, secure storage units. Two 3-story buildings with elevators and code security…read more Code entry front gate. My experience: I had to meet some movers at this public storage location at 8 am on a weekday, and when I arrived, my code would not open the gate. Luckily, in typical mover fashion, the moving truck was late, and when Clint arrived at work, he sorted out my code problem. Apparently, there was an issue with the computer system, which I assume is a PS proprietary problem and not a location issue. Do note that the office opens at 9:30, so if you will need assistance, don't arrive too early! Clint in the office is very helpful. Also, the location of this storage building is perched on a hill, and you drive up a winding driveway to reach it. I missed the sign once while looking for it, and the movers had to make a U turn to access the drive. Not a big deal, but helpful info if you have a large vehicle or lousy navigation skills!

Much disrepair. We've have been a paying customer and had some items there for over six months. IMO…read moreyour items are not safe there. Issues: 1. They had a water event 2. The gate meant to prevent thieves from going in has been broken/up for many days. It's almost every time we visit, but can't say exactly how many. 3. My lock has been cut/removed and replaced. Don't know by who. 4. No one is ever there to help 5. I was asked to meet someone to review my potentially water damaged items. When I went no one was there, even tho I called ahead 6. The price has gone up dramatically 7. The elevator nearest my items is not working for over a week.

Extremely Professional Business. Highly secure spaces. Clean, orderly, and very kind and helpful…read morestaff. These people rock!

In addition to my previous review I wanted to add my disappointment in the management when I…read moreinformed them of our break in and move out. They just don't care. They said "crime happens". They didn't even notice our break in with the RV next door having a wide open door. Ours had the locks drilled out. My point in writing another review is to emphasize that in the years that they have been open they have done nothing additional to secure the property. Our last storage facility had the rolled barbed wire on top of their fence and we never had a problem there. The only reason we left was because the property sold and it was no longer going to be a storage facility. Bergstrom Storage doesn't care. They will just rent to the next rv owner that walks in the revolving door. That is why it is month to month I suppose.

ALL UNITS ARE ON THE GROUND FLOOR…read more Sign up was a breeze and really pleasant as we ended up talking about the role this enormous property has had over the years (Drive-In being one of them!). Administrator Glenda Shaw is downright charming. Prices are very competitive. Place is immaculate. The property is under surveillance 24/7. My storage unit is dry, clean and just the right size.

The only good thing you can say about Burnet storage is that it is conveniently located. I have…read morestored my boat here for the last 3 plus years. I had stuff taken off the boat, leaning post, yeti 120 qt cooler​ (cabled and locked), trolling motor (locked) and seats. I understand Burnet storage is not responsible for theft but today I picked up my boat and found the hitch bent, jack broken off, and wiring harness cut to pieces like it was mowed. Unfortunately the small boat next to mine had the same fate. Even if the prices for a spot were reasonable the cost for theft and damages is not. I do know they did increase security and the thefts were prior to the new gate...