got my first storage.. the service was great Omar was really helpful and answered all my…read morequestions.. The area look nice a clean and alot of space to drive around with no issue ..

When I relocated from the east coast to Austin, I needed a storage unit close to the construction…read moresite for my house. Extra Space Storage is conveniently located near the major routes (SH-130 and US-290) so I had no trouble getting my U-Haul 26' foot truck to the lockers and unloading. Renting two lockers was a breeze with their online portal and I was able to accomplish everything from North Carolina without a hitch. I received my security codes via e-mail so it was easy to access the units. Staff was very accommodating and provided me with my locks upon arrival. Even checking out at the completion of my rental was easy-they took care of me immediately when I stopped by the office. I also appreciate there are clean and modern bathrooms on site; there aren't many public accommodations nearby so it's a nice amenity to have. I really appreciate the customer service here.

Do not rent here…read more Both elevators are broken, one has been broken for over a year. Meanwhile my rate has doubled in three years. Signs of rodent and insect activity, and several interior lights are broken. The climate control is mid at best.

Employees Jordan and Alex are helpful, friendly,asks me what I need. They are pleasent when I pay…read moremy bill. Both are knowledgable. The unit is clean. I have been there 2 years I recommend the facility.

The best storage company this side of the Mississippi! Extremely convenient and the most affordable…read moreprices in the Austin Area. I wish I had more stuff to store 5/5, highly recommend to friends!!!!!

On-site resident manager Mark I old Austin. Very helpful and no random monthly increases. DRIVE UP…read moreACCESS to all units was what sold me.

The units are amazing. We were looking for a storage place close to where lived. ATX appeared the…read morebest for the buck. There are elevators on site and carts to move your items in and out of the units with ease. I recommend purchasing a lock on site. It is easier with this lock than a normal padlock. There are four sizes of the rooms. The largest is a large 10x15. I find getting the largest unit was better and few dollars more for the unit value. The next is 10x10. They have two smaller units. When you select a unit, be to remember your access code. You are going to need it to where the units are and to ride the elevators. Be sure to return any cats you use, it's a good sign of proper use in a storage facility. The two top mangers Paula and Howard are super nice along with the rest of the staff. You have a three day grace period to pay your dues before a late charge is applied. To prevent late charges, they accept auto pay. The units are open 9:00am to 9:00 pm Monday -Sunday. The staff is on duty from 9am-6pm. Be sure to be out by 9:00 or you will get locked in. They also have boxes and pack stuff in the office.

The facility is easy to access and the on-site staff are courteous, but I strongly advise against…read morestoring your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor--only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn't cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

Mike was amazing and so helpful!!! Easy access and nice staff when needed! Would book again in the…read morefuture!

I have multiple units at this storage facility. Like most storage facilities they jack up the…read moreprices after you've already lugged all your stuff there. The former manager was great, the current ones not so much. The gate access is completely unreliable. Sometimes it works, sometimes it doesn't. No one answers the phone after hours. This place is extremely inconvenient. Do not waste your time and money here.

After ten years of paying for storage at Morningstar, in Buda, we received an email saying "this is…read moreyour final notice to sign your contract with Morningstar Storage". To our knowledge we had never received any email saying we needed to sign a new contract. After my wife contacted Morningstar regarding this email we were emailed a contract dated 2017. After telling them that we'd be happy to sign a contract dated 2024 we were told that if we didn't sign the contract by Monday the 30th they would lock up our belongings. Let me just affirm that we were paid in full and have diligently paid our bill for the entire time we have used their facilities. Further, we are both self employed and both lost a day of income because we will not do business with anyone so disrespectful and we moved out today. Further yet, when I looked the Morningstar website today I found that they are advertising storage lockers the same size as ours for 50 dollars less a month than we were paying them. In overview, I suspect that there is some other issue in management there. Why else would they present us with a contract backdated to 2017. Obviously, I cannot recommend this facility

Glenda the Property manager is unprofessional, lacks communication skills and has no customer…read moreservice. The district manager is unresponsive to all request for communication and they both have been unable to resolve any issues. Please consider a different storage facility for your storage needs. Issues with payment, management unable to explain certain charges, homeless people living on the property and currently have a storage unit on the property. Some storage units have no barrier to ceiling and are unsecure. Forced to move all contents from storage unit to another unit on the property with no compensation for time or labor and then given three days to vacate after moving.

STAY AWAY! READ THIS! Massive fire burned down most of the units in the middle of the complex and…read moremanagement never emailed or called me to inform me what happened. Luckily my unit wasn't damaged but I was shocked that nobody informed me of what happened. Showed up today to access my unit and noticed my lock had been cut off and replaced with a red lock that said see manager. Nobody is ever working at the office anymore so I called their listed number with no answer so I left a voicemail wondering what happened to my unit that is fully paid and why again I WAS NOT NOTIFIED about whatever is going on with my unit! It appears that it was broken into because there are many units near me that have the same red lock on them and evidence of cut pad locks on the ground. Spoke to a fellow renter in the complex and he said there have been people living in some of the units that have been trying to break into other units that he has had to run off before. There are cameras in the complex and supposed to have in-person security but he said it was so bad he installed his own cameras too. I've been trying to reach management for days and they will not answer or return my calls so I have no choice but to get a lawyer and press charges. STAY AWAY! UPDATE 4/21/20: Spoke to employee of management company that was hired by the owners last year and he told me that there were over 30 units broken into and they are going the video surveillance but the quality of the cameras the owners use is "subpar". Also found out that the on site security only comes by 4 times a night which consists of the security guard doing a quick drive through of the tiny facility (should take 1-2 mins) and then security leaves. Yet, their website says they have on-site security there "almost around the clock". A complete lie. Owners have known about the homeless staying in empty/broken units for years and have been warned about the subpar quality of their cameras for a long time but refuse to put any money into needed repairs or security issues. Hello Lawsuit!

So here is the deal. -This place is run by a really nice…read more(possibly homeless) toothless guy. He talks to much but he is always around. -Yes there are bands that rent here and play at night. Nothing like working on stuff with free live (pretty good) music -They take cash, 24 hour access -lots of cameras, good security for such a shady place -No limits. do what you want in your unit. Bottom line: This place is shady as hell. But it has a bathroom, free pallets, awesome customer service, and complete and total privacy, I do what I want when I want, and this is very important to me. I work on vehicles and these guys were cool with it.

ALL UNITS ARE ON THE GROUND FLOOR…read more Sign up was a breeze and really pleasant as we ended up talking about the role this enormous property has had over the years (Drive-In being one of them!). Administrator Glenda Shaw is downright charming. Prices are very competitive. Place is immaculate. The property is under surveillance 24/7. My storage unit is dry, clean and just the right size.

The only good thing you can say about Burnet storage is that it is conveniently located. I have…read morestored my boat here for the last 3 plus years. I had stuff taken off the boat, leaning post, yeti 120 qt cooler​ (cabled and locked), trolling motor (locked) and seats. I understand Burnet storage is not responsible for theft but today I picked up my boat and found the hitch bent, jack broken off, and wiring harness cut to pieces like it was mowed. Unfortunately the small boat next to mine had the same fate. Even if the prices for a spot were reasonable the cost for theft and damages is not. I do know they did increase security and the thefts were prior to the new gate...