Don't go here. New management that are crooks. They sold out to this new company and over charged…read moreme for a full month. They claim they don't have the accounting documents. They said the old company just forwarded the balances. I made a payment the day of or following day and forwarded that information. They have late fees for being late of $45 dollars. They are crooks. Stay away!!

We needed a good temperature controlled storage option on short notice and I remembered this new…read morelocation. Wow! From the moment we walked in the service provided was professional and caring. We wound up needing a vehicle to move a large furniture item and I recalled they had a truck to use (with some fees depending on miles and duration). They VERY kindly met us in the AM when their office was officially closed to provide the truck. I love that you can access your space anytime and that they offer handy handcarts to take things from your vehicle to your space. It is well-lit, secure, and well maintained. I found the price to be very acceptable for the temp controlled option. All in all, I just cannot thank them enough for the outstanding service we received.

This was my first time renting a storage unit. Laura was super helpful and made the whole process a…read morebreeze. It's indoor, there's tons of security cameras, and gate codes so you know your things are safe. I also liked that they provide carts for you to live your items easily.

This business refuses to allow you to bank draft your monthly payments, they will only take full…read morepayments or auto drafts on their end. They could be better at providing better payment options for customers. They were sent bank checks from my bank, and they refused to cash them. Instead... they held my bank's checks and charged me "late fees" instead. Saying that they did receive the full amount PRIOR to the due date, but since their policy is to not accept bank drafts they held the checks. They know what they're doing, they know they make more money charging late fees to customers. This business should be sued for this, but its not worth the energy and time. If anyone out there is doing a class action against them for stuff like this please contact me.

Bait and switch. Don't believe the price you see online. It's fake. Add extra for an "admin" fee…read more Add extra for a lock you can only buy from them. Add extra for insurance that's "required." Scam

Jose and Jessica took care of me right away. Professional , courteous , and just got the job done!…read more Recommend these 2 !

Rat infestation! Stuff is destroyed with bites, scratches, and pee and poop. they're impossible to…read moreget ahold of. 10/10 do NOT recommend!!

Wish I could give zero stars. Everything in our unit was destroyed by rats! They peed & pooped on…read moreeverything. They ate through our plastic bins and mutilated the contents. They even chewed through bottles of cleaning spray & brake fluid, leaving more of a mess for us clean up. Management would not give us any compensation after repeated attempts. Do not go here!

The best storage company this side of the Mississippi! Extremely convenient and the most affordable…read moreprices in the Austin Area. I wish I had more stuff to store 5/5, highly recommend to friends!!!!!

On-site resident manager Mark I old Austin. Very helpful and no random monthly increases. DRIVE UP…read moreACCESS to all units was what sold me.

Had a little trouble here. We reserved a unit and two different people confirmed that our moving…read moretruck would be able to enter the facility. The morning of move in, it was discovered that the moving truck would not be able to enter the facility. Not only could it not enter, but the employees and manager were aware that it would not be able to enter since they had a truck get stuck during the previous week. We had to rent a uhaul and shuttle loads, which added to the expense. Of course we didn't realize all of this until about 3 minutes after our contract was signed. We had already paid our movers (Bekins) prior to this issue, and then had to negotiate the new price. Thankfully, our movers were accommodating and helpful (Bekins will get a great review) but blue llama storage was not. I called to ask if we could possibly cancel our contract to find a new facility that our truck could access, and wasn't treated very friendly. Even though they worked it out in the end, initially I experienced resistance from the manager who didn't want to let us out of the contract that the ink hadn't dried on. I asked him to speak with the owner and he agreed to. After doing some research and communicating with Bekins, we were accommodated by Bekins and decided to remain at this facility. I called blue llama and I told the manager we would not need to cancel the contract. He seemed distracted at the time. And apparently he was because he called me again 20 minutes later stating that he cancelled all transactions and refunded our money. So I had to call blue llama yet again to remind them of our conversation. In the end, we decided to leave our belongings here due to the time line and our inability to research any other facilities. Had we known about this logistical issue, we probably would have made arrangements with our movers prior to or we would have used another facility. It really threw a wrench into the process and literally quadrupled the time spent unloading our belongings. What a hassle!! This is a nice facility, very clean and friendly people (as long as you don't run into any problems). But I am disappointed that they did not offer any kind of assistance, or even issue an apology for this miscommunication on their part. I wouldn't recommended this facility for storing more than a closet worth of stuff.

I recommend this location of Blue Llama storage as one of the best if not the best storage facility…read moreI have had to use. During my working career I have had to store my household goods more than half a dozen times in various cities. Mike, the manager, has the experience and the willingness to offer suggestions to make my life easier. And both Mike and Bryce are great! The facilities are immaculate. This time, as a 73 year old woman, I have had to move into and out of my 10 x 20 unit for the most part on my own. Since I have most often been at my unit by myself, I have appreciated the knowledge that very good security cameras and the attention paid to them are more aware of the total area than other facilities I have used. If I have to again be in the Austin area and require storage, this will be the only place I will call.

ALL UNITS ARE ON THE GROUND FLOOR…read more Sign up was a breeze and really pleasant as we ended up talking about the role this enormous property has had over the years (Drive-In being one of them!). Administrator Glenda Shaw is downright charming. Prices are very competitive. Place is immaculate. The property is under surveillance 24/7. My storage unit is dry, clean and just the right size.

The only good thing you can say about Burnet storage is that it is conveniently located. I have…read morestored my boat here for the last 3 plus years. I had stuff taken off the boat, leaning post, yeti 120 qt cooler​ (cabled and locked), trolling motor (locked) and seats. I understand Burnet storage is not responsible for theft but today I picked up my boat and found the hitch bent, jack broken off, and wiring harness cut to pieces like it was mowed. Unfortunately the small boat next to mine had the same fate. Even if the prices for a spot were reasonable the cost for theft and damages is not. I do know they did increase security and the thefts were prior to the new gate...

I recommened this company. The quality, price and delivery fee is from a small business owner that…read moretakes customer service seriously. He delivered a 20 foot container to my property in Leander, TX. Compared to other container companies in the area, his containers where far superior and economical. He delivered and level container as well. To top it off, Charles is a super nice guy.

I highly recommend TexBox! Charles was wonderful to work with -- knowledgeable, patient,…read moreeconomical, and an overall great resource and friendly human. We got a 20' high cube single use for a container conversion project in our back yard, so this was an important purchase for me. I was a newbie and full of questions and delays, but Charles was patient and went far beyond the call of duty with advice, resource referrals, and delivery/positioning support. I'm so glad to have found him after much research and comparison shopping. Thanks, Charles!