I've had my items here only 3 months and apparently someone possibly an employee broke in and stole…read moreall my tools. I think it's really odd there was no sign of break other than them removing my lock nothing was broken on the door. But I was late with my payment so they broke my lock off and placed their own lock, then when I paid up they left an extra lock in the unit. It appeared they threw the replacement lock on the floor on top of all my things that had been thrown and scattered all over the floor from the break in. Honestly it feels like they were the ones that went in and took all my tools that I use to make a living. I think they were trying to recoup money since they thought I wasn't going to pay before they auctioned it off. It's really some bs and my instincts are strong about this one. I believe it was broken into last week. If yall had your unit on Victor street broken into on the third floor last week, I would definitely call to complain to the owner or the corporate office for public storage on Victor street in Austin tx. Especially if you were about to go into auction or were late on your payment. I think it's wrong that there are no cameras in the halls of this place and what's the point of have onsite property managers or anything if they aren't reporting the storages being broken into or calling the owners. Why do we have to go to our storage a month later to find everything missing. I really feel they either go in or have someone go in for them to steal. There was a suspicious dude outside when I went he was literally sitting in his truck just watching people drive in and out. He wasn't security or maintenance. I have half a mind to sit and watch for suspicious behavior because I paid to have peace of mind and my peace is gone along with 5,000.00 worth of my tools!!!!! I covered my tools in blankets that's why it feels it was an inside job. The main items missing were my tools mechanic tools and a back pack containing all my medical records and birth certificates of my children's. I have OCD and my storage was neatly organized so I know exactly what was taken. I read some where that public storage takes your legal docs or medical paperwork out of the storage before it goes to auction. I'm pretty sure it was an employee went took my valuable things along with the back pack so they could pass it off as normal procedure. They didn't count on me paying my bill before the cutt off date.

Building was fairly clean inside and out. Seems relatively secure. App to open main gate and doors…read more There was only one cart, which was in use when I got there but I did get to use it. It's a larger facility. Exits are marked, but I'd also like signage pointing to the front entry, differentiated from side exits that open to the outside. My unit had some dust/powder stuff on the side floor but pretty minor. Manager is friendly and courteous.

I was heavily pressured to make a reservation even though I made it clear that I was just…read moreconsidering renting a unit and had no plans. I got a text message a few days before the potential move in date asking if I wanted to continue with reservation or cancel it. It gave the option of Y to continue or reply N to cancel. I replied N and surprisingly received a message back saying " may I ask why you want to cancel?" I responded with explaining that I am moving into an apartment, have no idea when I can come back to it and will most likely just send my belongings out of state. They sent me a message the next morning to complete the reservation so apparently they did not cancel when I requested and they clearly received my message. It seems they have an extremely aggressive sales practice coming across as desperate and disrespectful.

Rat issue. Rat issue. Rat issue…read more I noticed there were traps in the front of the store but not towards my storage unit area. I was utterly disgusted to see rat droppings, urine, and massive holes in boxes that housed my priceless possessions. My trip was to drop a few winter items and instead witnessed this repulsive horror. Managers failed to offer any solutions or options besides "We know this is a problem" and "We can move you to climate control units". No. No I do not want to move. My stuff is ruined and the best option is to move it? Cubesmart failed miserably to notify me as a tenant and at minimal send an email letting me know there is a rat infestation. Their negligence has resulted in my items being ruined and probably laced with diseases carried from rats. I have attempted several times to reach out to management to find a solution like them helping clean/move my items into truck, etc. Any smidge of customer service would be helpful besides no options. This is the worst storage unit facility and I strongly discourage anyone from renting a unit with them. You will be disappointed and probably get rats in your unit as well. You've been warned.

My name is Gabriel and I had the pleasure to go to the North Austin location by Braker and Wells…read moreFargo and I met Lauren and she was the sweetest thing, she indeed assisted me in my need of securing a storage unit during this urgent matter, I really appreciate her service on this hot 100 degree Texas day and Lauren really had a pleasant attitude through it all, I will definitely be back to speak with Lauren and her pleasant attitude on this hot day, speaking to her made my stresses easier to deal with doing this transition. Your Recent Customer, Gabriel Bates

Absolutely DO NOT rent a unit here. There is never anyone in…read morethe office during business hours, and they do not answer the phone or return calls. It has been impossible to reach a real person for months. My rent started at under $200/month and has now increased to $358/month with insurance, yet the level of service has been nonexistent. My unit was broken into FOUR MONTHS AGO (October). After the break-in, the facility placed a new lock on my unit. Since then, I have been completely unable to access my own belongings because no one is ever on site and no one will call me back to coordinate access. I am literally being forced to keep paying rent on a unit I cannot access and do not even know what was stolen from. I need to: * Access my unit * Document what was stolen * File a police report * File an insurance claim (through the insurance THEY require me to pay for) * Remove my belongings and close the unit I even tried withholding rent just to get someone to contact me. Instead, they added late fees -- and I STILL cannot reach anyone. This has been an incredibly frustrating and stressful experience. I just want to get my belongings and stop paying for a unit I can't access. Avoid this facility at all costs. PLEASE CALL ME BACK so I can stop paying this and get the hell out of here.

I needed a storage unit ASAP due to quickly having to break my apartment lease and move out of my…read moreplace within a week. I went to the Public Storage website (very user friendly, in my opinion) and reserved a unit for a start date of that same day. Within 2 minutes, Sean called me to confirm my *same-day contract* (awesome customer service) and set an appointment for me to come by and check out the storage unit, go over the details and get the contract processed. The contract process was user friendly and Sean walked me through every detail so I knew what I was signing. You need to have storage insurance, which they offer thru a 3rd party company. Not bad - $3,000 coverage for $11/month, and I didn't have to take the time to get other quotes, etc. This experience was the quickest, most painless process I've seen in a long time. Great booking systems and awesome customer service. Thank you Sean! Super impressed with being able to sign contract and start moving things into the unit on the same day.

Rats and DROPPINGS in my inside unit, went from a $92/mo 7x10 to them almost doubling that in a…read morespan of less than a year. They changed the lock on the door to get to my unit inside at one point and no one notified me, customer service line couldn't help, manager didn't answer so couldn't access my stuff until I finally saw someone at the office for like an hour. To top it all off they have crazy lately fees for like $80 and try to auction your stuff if youre less than 30 days late. Moving out in a week don't go here!!!

Stored my stuff with them for one week. They charged me $510 dollars. I called and asked them why i…read morehad been charged so much- they charge you for two months worth of storage as a minimum. There is one small link on their website that tells you this- they don't mention it when you take your boxes out, in your account when you ask for delivery etc. Just one small sentence in a link on the bottom of their homepage. They will also charge you per box, even though i called and asked if it would be by size/weight. They said it would be by weight. So you can get a bunch of huge boxes, fill them completely and save money. They were also late to every scheduled pick up/ drop off and they got dirt all over my mattress.

my decorations from halloween had been sitting in the living room for almost two months, and my…read moreroomate was kind of putting some pressure on me moving them. it was just a few things and i didn't want to get a storage unit, so binstro was perfect. i got my box within a day, and i just locked it. pretty easy to follow. i scheduled a pick-up online and bam, the binstro van was here the next day, just as i scheduled it. i scheduled it at 3:00, but it was here at 3:10, but the guy was quick and the service was very professional. i'm def gonna be using this for my xmas stuff. overall, great idea and very convenient.