My name is Gabriel and I had the pleasure to go to the North Austin location by Braker and Wells Fargo and I met Lauren and she was the sweetest thing, she indeed assisted me in my need of securing a storage unit during this urgent matter, I really appreciate her service on this hot 100 degree Texas day and Lauren really had a pleasant attitude through it all, I will definitely be back to speak with Lauren and her pleasant attitude on this hot day, speaking to her made my stresses easier to deal with doing this transition. Your Recent Customer, Gabriel Bates read more

Absolutely DO NOT rent a unit here. There is never anyone in the office during business hours, and they do not answer the phone or return calls. It has been impossible to reach a real person for months. My rent started at under $200/month and has now increased to $358/month with insurance, yet the level of service has been nonexistent. My unit was broken into FOUR MONTHS AGO (October). After the break-in, the facility placed a new lock on my unit. Since then, I have been completely unable to access my own belongings because no one is ever on site and no one will call me back to coordinate access. I am literally being forced to keep paying rent on a unit I cannot access and do not even know what was stolen from. I need to: * Access my unit * Document what was stolen * File a police report * File an insurance claim (through the insurance THEY require me to pay for) * Remove my belongings and close the unit I even tried withholding rent just to get someone to contact me. Instead, they added late fees -- and I STILL cannot reach anyone. This has been an incredibly frustrating and stressful experience. I just want to get my belongings and stop paying for a unit I can't access. Avoid this facility at all costs. PLEASE CALL ME BACK so I can stop paying this and get the hell out of here. read more

Public Storage Let Rats Destroy My Furniture - And Profited Off It The short story is: If you love it enough to store it, go elsewhere - because when it gets destroyed by rats at this location, Public Storage DOES NOT CARE, and you won't get compensated for the damage beyond the $250 "vermin" cap on the insurance. Public Storage's absolute lack of concern for my property or health means I will never be doing business with them again - they got my money, and that's clearly all they care about. In Fall 2024 I rented unit 4022, a 10x30 that is in the very far back right corner of the property. I moved a lot of furniture in while dealing with a divorce. I came back to check on my things at the end of May 2025 and was horrified by the serious rat infestation I found in my unit. No pictures I can leave with this review will demonstrate the horrible overwhelming smell of rat excrement, and likely also dead rat. ALL of my upholstered furniture and a bed were covered in rat feces and urine. My couch had been ripped into and nested in. By the smell, there was likely also at least one dead rat in my couch. A particle board bookshelf had soaked up SO MUCH RAT URINE, the bottom fell apart. I let the young lady in the office (who was new) know the situation in my unit, but Public Storage did not offer to do anything about it AT ALL - so we rented a Uhaul and disposed of the furniture that was, at that point, a serious biohazard. I was given the email for Mr. Muder, the general manager of the property. I sent him an email and gave Public Storage a chance to make this damage right. It included a detailed spreadsheet with the replacement value of everything that was a biohazard, which came to nearly $4k. Mr. Muder called to follow up about this and let me know that he had spoken to upper management, and they "decline to follow through on this" and directed me to the insurance - which I paid for - and which only has a $250 cap for "vermin damage". Mr. Muder tried to explain that they have no control over what other tenants store, and that someone else likely had food in their unit that attracted the rats. NO SIR! This issue is not a little food in another unit - the volume of rat infestation is too severe for that. The two grocery stores on adjacent property, as well as dumpsters for fast food on the same block that I have witnessed rats climbing into are likely the cause. These are known factors that Public Storage should be used to dealing with. Clearly they're not. Public Storage had ONE JOB they were paid to do - keep my property safe. They failed. And they still got to keep my money, so it seems they absolutely do not care what their negligence has cost me. I would have been better off giving everything I had to Goodwill than storing it here, because at least I would have gotten to keep my rent money - but I lost that to them too. read more

See all

BAIT and SWITCH pricing, after three months they increase pricing; based on my phone call with the office, they have no power over this. Sounds like they crease pricing every three months hoping you won't notice while on autopay. read more

This is the first time I have ever rented a space to store things I need to and I feel very lucky for Public Storage being my first as I am very happy with them. Made a phone call, used my card and when I went to put the things into my space the lock was right there and my storage space was clean and empty. The nicest thing of all though is that I see this lady coming through checking to see that the spaces are all lock. That made me know I chose the right place. I'm embarrassed to admit I'm horrible with names but I'm sure you know who I am telling you thanks for being friendly and for looking after the space so very well. You are 100,,% on your job and I appreciate you. Rent here and you will not be disappointed, professionally ran by courteous folk, a rarity in today's world. Lane G read more

I've had good service from this Public Storage site (on I-35 in Austin) for over 40 years. Thank you for helping facilitate my move to the Texas Hill Country. If I get back to Austin, I'm sure I'll need your services again, at least when I first move back. read more

Had pleasant assistance by Sherea at this location. She explained how easy it is to use their app and what I can do with the app. We'll done. read more

Ron was very friendly and helped me out when finding a uncovered space for my vehicle. He was very helpful and great customer service! Would definitely recommend this storage place and property manager! Good reasonable price and gated with cameras everywhere. Thank you Ron! read more

Sean and Eric are the best! Super helpful, friendly, and informative. Awesome guys who go above and beyond with their customer service. This location is a bit of a drive for me but they make it worth it and I wouldn't want to deal with anyone else. read more

Wonderful customer service! Angela is awesome..always friendly and informative about the units.

Angela's customer service rocks my world. I had a very bizarre set of circumstances and Angela was incredibly accommodating. It's a long story, and I doubt any Yelpers would care. The point being life gave me lemons and Angela served me delicious lemonade. 10/10 would visit this particular Public Storage again. read more

The property manager Angela was very helpful! She personally took great care of me, by making sure I had all of the tools to help my move be a smooth one. She even called me a couple of days later to make sure the unit was perfect size for my things, and also how the initial move was. I highly recommend the Public Storage on I 35 (In Austin). read more

I found the guy at the counter, Eric, to be efficient, informative and helpful. He showed me my unit before I signed the contract. The unit was immaculate. I was very satisfied with the service and the location is very handy for me. read more

I had a storage unit here at Public Storage for a year. I was very satisfied with my unit and the service I received. The location was very convenient as well. Eric was accommodating when it was time for me to remove my items, in giving me prorated options if needed for my final payment. read more

So greatful for omar (I probably misspelled his name) he wrote down instructions on how to get to the location off mop ax since my phone was dead. read more

We had a good experience with Angela, as she helped us find the right size unit for our needs. This location has larger storage units than several other companies in the area. They do require you to buy their proprietary locks ($19), and the alleyways between the sets of storage units is narrow in most spots. We had a 26' U-haul truck and had to back up our alleyway to our space. The staff is friendly and easy to work with. read more

Angela was great! I had a huge gap in between leases, and she helped me get a unit that fit all of my stuff for a great rate. If I need a storage unit again, I would definitely go back to this location! Thanks! read more

I made an online reservation which was never honored. I drove up there and was told I could not have the intended storage unit because there was some mistake. I made another reservation for a different but similar climate controlled unit, which I was shown. When I came back to move in, (vehicles loaded up, took the day off work etc) I was shown a completely different and smaller unit, and I was told that was the unit they had me listed as having reserved. Now I have all of my stuff up there, I have taken the day off to move and I find out that not only is the unit they have reserved for me NOT the unit I had been shown but it was too small AND one that was not climate controlled. Then I was told I could rent the next larger up they had for over twice as much. It did not matter that I had my original price reserved for the larger unit, the price had changed. The young woman was nice as she called her superiors who of course could do nothing. I have seldom experienced a more unscrupulous and incompetent company. I would NEVER go back or entrust anything to these people. I ended up going with Mopac self storage and they seem great! read more

I had never used a storage unit before and had no idea how to choose one. When I was reading online reviews I noticed that people loved Angela, so I thought I would try her site. The reviews were right! She has been wonderful all the way through, answering my questions and offering advice. I could not have asked for better help. I called a couple of other places for comparison, and there really was none. read more

Had to buy a special lock and then had several expensive things stolen from unit. Only had my unit for a month.

If you are looking for storage look no further! This place is convenient and clean and has the nicest and most helpful manager! Come here and ask for Angela and she will get you set up with a great space at an affordable price. read more

I am completely satisfied with my experience at this location. I needed to move to a smaller unit, and Eric and Sean got it sorted, right away. They are really nice and helpful! Great conversations, too! Both units were clean and just what I needed. read more