Wow, what a deal! I hired this company to move items from a storage unit to my location, a distance of 150 miles one way. I gave their boss a key to the lock. I also gave them a set of huge bolt cutters in case the key didn't work. At this point, the boss asked if I could pay for the move at this time. Against my better judgment, I agreed to pay for this move at this time. Needless to say, neither the key nor the bolt cutters would work; their boss sent them to buy a grinder to cut through the lock. They didn't charge the battery to the grinder and were only able to get about halfway through the lock. They then used a pry bar to break the lock off the door. While doing this, they damaged the locking mechanism of the door, rendering it unusable! They came home, unable to get the storage unit door open.
The boss offered to meet me at the unit a few days later, in person, and have the items moved at no extra charge. We agreed to meet at the unit at 10:30 am. I met the property manager at that time, and she advised me that they had replaced the locking mechanism and provided a new lock, which she unlocked. I contacted the boss about his arrival time, and he informed me that he had to go to another location, but he would still have our items moved that day. My wife and I decided to wait at the storage facility, thinking it would only be a couple of hours. Well, it wasn't, I had contacted the boss several times, and all I would get was an assurance that they would still be able to move our items. We sat in that parking lot all afternoon. Around 5:30 pm, I inquired once again about their arrival time. He then told me that they still had about 2 1/2 hours left at their location, and then it would take them another 2 1/2 hours to get to our location. At that point, I knew they had played me, we locked up and headed home. We have not heard from them again. I am sure they will have some nonsensical response to this review! Yes, they still have my large bolt cutters! Not only did I pay them for the job plus a deposit, but I also had to pay for the damage they did to the unit door and the locking mechanism. I also paid to have another company move the items in the storage unit, which they did without any problems! Therefore, I have no problem saying I do not recommend them for anything. read more