The couple that manages is so kind and helpful. They helped me get set up with a unit at the very…read moreend of their night, which meant the world to me as I was moving. The size unit is great for the price, has temperature control, and security. So far loving having my belongings at Northgate.

Sandra and John are so professional and helpful, here. They have all the moving accessories you…read moremight need, there in the front office. The place is kept clean and cool. And I think the rates are extremely reasonable for this time of year. We feel safe keeping our stuff here while our new place is readied for our move-in.

The facility is easy to access and the on-site staff are courteous, but I strongly advise against…read morestoring your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor--only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn't cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

This storage facility appears to be fairly well-kept. It's very clean, has cameras everywhere, and…read moreaccess codes are required to get into the storage area, to access upper storage levels. Construction of the facility makes perfect sense. The main office is located on the first floor, next to three large garage doors. You can back vehicles into the garage bay to unload, out of any inclement weather. Each bay door can be individually opened via keypad access code. There are also two sliding doors--one inside the garage bay, and the other on the opposite side of the building. Both require an access code. Near each entrance is an elevator. Individual floors, other than the first, are restricted by access code. There are also a few carts available for customer use. There appear to be at least 4 storage floors. Customer access is from 6am to 9pm. The managing staff are onsite. The storage units and each floor appear to be quite pristine. Climate control is set to keep the storage facility between roughly 65F and 78F. For newer rented units, they are transitioning to cylinder lock and key; no more lock combinations to remember or pad locks. The facility requires you to insure the belongings that you wish to store. They will automatically enroll you in an insurance policy at $12 a month for $2000 coverage. However, if you have your own insurance (e.g. renters) that covers property in storage, you can provide them a declarations page, and they will accept that. Other than that, there are one time fees for a lock (if you don't have a cylinder lock of your own) and an administrative setup fee. Rent is prorated for the move-in month, and then turns into month-to-month. So that means if you have to move out, move out by the last day of the month, otherwise you'll be charged for another month if you still occupy the unit on the 1st of the next month. Finally, there appears to be at least 4 pricing tiers for identical units, based on location in the storage facility. So you may wish to check out multiple units and their locations within the facility that strikes a balance between desired size, location, and price. Overall: well-designed, secure, and well-maintained.

I really enjoy the staff who works here at East Central mini storage. It isn't the most convenient…read morewhen you have to make an appointment just to speak with someone. When you perhaps need a lock cut or need anything of the storage unit nature, it's not as easy as walking into their office. But when you have the appointment, they are so helpful and nice. I suppose that's really not so bad considering the decent price in this small storage unit operation. The units are just fine and what makes this place special is the unique, local vibe to it. No corporate gimmicks or pricing.

East Central Mini Storage has exactly what you want in a storage complex…read more + It's entirely made of drive-up units (aka, no lugging couches up elevators) + It's a locally owned business + Competetive prices + Gated Access, where everyone has a unique code + Lights in all the units + Centrally located I haven't been here long, but so it's rained 3 times since I signed my contract and there's been no flooding in my unit. There are large gaps between the doors and the ground, but that can be fixed with some plastic wrap if you're super concerned about it. Overall, I'd recommend this facility to anyone who's looking in the area.

Absolutely disgusting and infuriating experience…read more Do NOT rent here. My original unit was infested with rats -- droppings, urine, and filth everywhere. My property was destroyed: boxes chewed through, rugs and belongings soaked in rat urine and feces, and I had to throw so much away. After months of dealing with this, I moved to a new unit just three days ago, only to catch another rat inside. There isn't even a trash bin available to dispose of the rat that got caught in the trap. It's unbelievable that a facility charging these prices allows this kind of unsanitary, unsafe environment to continue. Management needs to take action immediately with full extermination and real preventive measures. This place is a health hazard. Do not store your belongings here.

Terrible experience. They've now quadrupled the rent over the course of one year. Roped me in with…read more$76/mo... and just received a notice that I am now going to be paying $300... due to a "market adjustment "... when a 1bedroom apartment in Austin has dropped significantly since COVID to around $900-1100 a month. They are scammers!

Basic but nice Storage, very helpful staff. Easy in and out and close to the airport. No complaints!read more

Avoid this storage facility at all costs…read more Its infested with rodents and Doug will cancel your autopay at notification of contract termination, not notify you, then charge you a late fee for your remaining last month. See attached emails and be your own judge. To be Clear. Stay away from this place.

I rented a unit on the second floor of a building with no elevator to help with costs. I've been…read morerenting for 4 months now and they increase my rate. The manager states they increase the rate for everyone the first 4-5 months and then yearly. I don't understand that if this is the standard practice, why aren't customers informed? There is nothing in my contract that mentions it. It's a bit of a rip-off since the product is just an empty room.

The woman who answered the phone this afternoon at this Cubesmart facility didn't like my…read morequestions, and asked me who I was, so I told her, and she still wouldn't answer my questions.

STAY AWAY FROM HERE!!! My vehicle was towed here and after a big run around to finally get it back,…read moreI had many things STOLEN from it! money, shoes, a bunch of tools, and other valuables. They even took all the spare change, pathetic I know, but just shows they are willing to take ANYTHING from you. The responses that I was getting back from the guy in charge on why all my stuff was missing seemed so scripted. Don't think it was his first time STEALING nor will it be his last so BEWARE of doing business here they are nothing but THIEVES at this place! This is my first review anywhere but I'm hoping I can save someone out there the headache of dealing with this "business"

Great place and great price to park my TT. Security looks good there. Jesse was very helpful.read more

I've had my items here only 3 months and apparently someone possibly an employee broke in and stole…read moreall my tools. I think it's really odd there was no sign of break other than them removing my lock nothing was broken on the door. But I was late with my payment so they broke my lock off and placed their own lock, then when I paid up they left an extra lock in the unit. It appeared they threw the replacement lock on the floor on top of all my things that had been thrown and scattered all over the floor from the break in. Honestly it feels like they were the ones that went in and took all my tools that I use to make a living. I think they were trying to recoup money since they thought I wasn't going to pay before they auctioned it off. It's really some bs and my instincts are strong about this one. I believe it was broken into last week. If yall had your unit on Victor street broken into on the third floor last week, I would definitely call to complain to the owner or the corporate office for public storage on Victor street in Austin tx. Especially if you were about to go into auction or were late on your payment. I think it's wrong that there are no cameras in the halls of this place and what's the point of have onsite property managers or anything if they aren't reporting the storages being broken into or calling the owners. Why do we have to go to our storage a month later to find everything missing. I really feel they either go in or have someone go in for them to steal. There was a suspicious dude outside when I went he was literally sitting in his truck just watching people drive in and out. He wasn't security or maintenance. I have half a mind to sit and watch for suspicious behavior because I paid to have peace of mind and my peace is gone along with 5,000.00 worth of my tools!!!!! I covered my tools in blankets that's why it feels it was an inside job. The main items missing were my tools mechanic tools and a back pack containing all my medical records and birth certificates of my children's. I have OCD and my storage was neatly organized so I know exactly what was taken. I read some where that public storage takes your legal docs or medical paperwork out of the storage before it goes to auction. I'm pretty sure it was an employee went took my valuable things along with the back pack so they could pass it off as normal procedure. They didn't count on me paying my bill before the cutt off date.

Building was fairly clean inside and out. Seems relatively secure. App to open main gate and doors…read more There was only one cart, which was in use when I got there but I did get to use it. It's a larger facility. Exits are marked, but I'd also like signage pointing to the front entry, differentiated from side exits that open to the outside. My unit had some dust/powder stuff on the side floor but pretty minor. Manager is friendly and courteous.