Casey was a great help and very informative while setting up my new rental. Good customer service…read moreso far!

My experience with Lifestorage for several years had been a positive one up until recently. Here is…read morewhat changed. On Sunday 12/3 I went by my storage unit to drop off a box and found that the code keypad was not working and there was a sign posted on the door that said to just pull and enter because the keypad was not working. The side of the door had tape on it to keep it from locking. I went inside and up to my unit and found the lock missing, lifted the unit door and found several items missing. Thankfully most of the stuff we have there is not of much value to a thief so they only took several large luggage empty suitcases we kept in there. I left to buy another lock and returned, saw that there was a large black van parked in reverse plus another truck and they were loading items on to them. I don't know if they were customers and was not about to ask them because what would they say if they weren't. Went and placed the new lock on my unit and then went by the office but door was locked and closed. Called and left a voice mail, a week later, no call back. I sent them several emails and still no response. I went by again today just to check if my lock was still in place and it was but the keypad is still not working and they're still leaving the door open. The office door has a sign that says it's temporarily closed and to call the manager of another store. I'm sure they closed it because several people had their lock cut and stuff stolen so rather than talk to the customer in person they closed the office. I called the other store and left a message, someone finally called back and said they were aware of the situation and know that leaving the door open puts all storage units at risk but they will do it anyway. The girl who called back said a manager was going to contact me on Monday about the items that were stolen but I'm not holding my breath. This is on Lifestorage for failing to secure the place and if the keypad is not working then they should have hired security services to remain on the premises until the keypad issues is resolved instead of just hoping someone doesn't go in and start stealing stuff which is exactly what happened. I hope they don't say to just submit a claim to my renters insurance because I have a deductible and they need to cover it. They don't have a plan for such situations, and I also didn't see surveillance cameras in the hall where my unit is located. They also failed to notify customers that the building was not secured and continues to not be secured in case they wanted to go check on their unit or move any valuables out so they are not stolen. I hope they do the right thing and cover the items that were stolen including the cost of the replacement lock or I will have to take my business elsewhere.

This place is pretty cool for storage! The pricing is right and most importantly they love our…read moremilitary and veterans. So if you are in the military or a veteran be sure to ask for a veteran's discount. The owner is very friendly and has great customer service. The pricing is pretty good compared to other storage places in the surrounding area. There is no climate control available here. However, getting in and out here is pretty good with 26' moving truck is a breeze.One of my friends is moving into the area and I told him about it since this place is close to where we live. The facility is fairly new and has a lot of big and small storage spots. You can park boats, RVs, and trailers while the spacing is available. The spaces are even marked and easy to maneuver your trailers around. They have fire extinguishers ready available on each row of storage. If you are looking for a big storage and not worried about climate control this is a storage facility you should check out. 15x30, 10x25, 10x20, and smaller sizes are available. There is an office building, however, the owner is usually not there. But if you call the number and set up an appointment the owner will come out to do business with you.

The only thing good about this place is the price. I had my enclosed trailer stolen off the lot and…read moreI wasn't the only one who this happened to if you ask around this place has been hit more than once in a year and yes it gives off the sense of security with the security gate and cameras but when you ask what happened there's no video footage and also the gate is either broken down stuck open and no one to watch the people coming in and out it's no wonder it got hit. The officer I spoke to says the owner is difficult and forth coming with any information my guess is he obviously is in on it or knows who did it. Oh and if you try to ask if he's insured he will tell you he's not and your pretty much out of luck on anything you lost.

I normally don't write reviews for storage places, but this one definitely deserves one…read more Over spring break I was visiting a couple of my relatives in Texas but needed to find a storage facility to move a couch we recently bought. I came upon this facility and was treated very nicely. I was assisted throughout the whole process by the manager there and was impressed by the superb customer service. If I ever need to move furniture again, I will definitely be back and will recommend this place to my friends and family!

Excellence place, friendly help, and easy access in Round Rock…read more Easy to find between Harley Davidson and Ikea on the frontage rd N-I35.

This place is great! Brad and Terri knew exactly what I needed without any hassle. Would highly…read morerecommend to anyone. Thanks y'all!

We had a reservation to pick up the Uhaul truck at 4:45pm. Upon arriving at the location, we were…read moreinformed the previous renter of the truck was running late to return the truck. Stacie were very friendly and made sure we were comfortable while we waited for the truck to be returned. The situation was out of her control but she made the best out of it. We definitely will do business again should we need storage or truck rental. Thank you Stacie.

If you are new to the area or a neighbor save yourself time and money and call, Karen Knowles Store…read moreManager of Pflugerville Self Storage- Karen is super friendly and very knowledgeable about all the storage and truck rentals. The facility is neat and very clean.   Ben Lara.

Best, full-scale storage unit business in the Pflugerville, North Austin-metro area. Great location…read moreand access for daily visits to your unit and it's safe and secure enough to make quarterly visits. Great staff, great pricing and hassle free billing options. Thank you Karen! for a great experience during my time with you. Mike S.

I just want to take a moment to thank Madeline for all of her great help and work at my new storage…read moreunit. She is VERY polite, went above and beyond to accommodate me and explain EVERYTHING to me. She was very thorough and although I know that she was in training, her personality is that of a true customer service representative. I have no doubt she will go far with the company. I also wanted to thank PJ (I believe those are he initials) I think she is a manager, the one who was training Madeline, anyway, she too was a great help and even offered some professional storage advice, to make my space work better for me. Thanks! Side note, I accidentally broke a glass top and it shattered. Madeline was walking by and I asked her if I could borrow the broom and dust pan in her hand and instead of saying yes, she insisted on cleaning it up for me, so that I could keep unloading my truck. It had to have been 11o degrees plus that day. I really appreciated it. Keep up the great work.

It is the easiest process getting a unit from them. Unfortunately they are not on top of their gate…read moremaintenance & wanted to do a 30% increase in my rent after 5 months. 4 times in one month of me going to my storage unit the gate was wide open. I reported it being stuck open and it was never fixed. When I vacated the storage unit, I used the live assistant kiosk to inform them of me moving out. I was told it was taken care of and to expect an email with the cancellation of my account within 24 hours. This was on the 30th of the month. Checked my email & Public Storage account 24 hours later & there was no email and my Public Storage account was still active. Luckily I still had 1 day left in the month before they overcharged me on an empty unit. I called the property, no answer: called the customer service line, no option for moving out; tried their live chat and finally got a link for moving out which brought me back to their app. I have " scheduled" a move out date through their app, fingers crossed this works.

The staff at Extra Space Storage are an excellent source for homing your extra goods. They'll…read morefirst ask about your needs and offer the best way to meet them. After viewing units to consider, they helped us find the right size for our needs. The units are clean inside the building, and carts are provided to make moving easy. The best part is that you don't have to put your padlock; they are keys to a cylinder lock--how easy can they be? Sandra explained the contract before obtaining the rental. She greeted us with a smile and was very welcoming while at the same time having a sense of humor. She didn't push us into renting but ensured we were happy. I would not hesitate to find it.

The place is very clean. The rate is reasonable. And Susan at the office is the best. She went out…read moreof her way to help all customers not just me. She is very impressive in storage business. The sign-up rental process was easy and quick.Thank you so much Susan.

If you are in need of a SAFE storage unit in or around the Hutto area with great customer service &…read morenice prices. YOU HAVE FOUND IT~~THIS IS YOUR PLACE!! I have rented from them for over 4 years and I have not one bad word to say. The are very understanding, helpful kind and courteous. Dylan is a great pleasure to work with! They have been helpful when I have had any issues they have worked with us and have been great problem solvers with awesome answers. Thank you, Yvonne & Xavier

Best cubesmart here in Williamson County. The girls that work here are the best. Always…read moreprofessional always responsive always keeping the community clean and upkept. If you need a place to store your goods here is the place to store your precious belongings!

Great costumer service and reliable facilities. Military friendly and would definitely recommend…read morethem to a friend.

This location is super convenient and very reasonably priced. The staff is friendly and…read moreknowledgeable about the services offered. It's easy to get in and out of the gate.

I like the spaces they have available, started with a drive up unit but moved to climate control…read morewhen I cleaned out my mom's house. Very nice ladies in office. Was able to get a moving truck here. Very convenient!