Ben and Danielle of Quality Moving are exceptional movers and human beings. My elderly mother…read moreneeded to move rather quickly from one Independent Living Facility to another. I'm her only child, a mother myself, and I live in another state. This made my mother's situation exceptionally challenging. Danielle and Ben went above and beyond to ensure my mother's pack and move was efficient -- with little to no distress for my mother. Danielle provided the quote and went above and beyond by driving my mother from South Austin to Cedar Park to sign her new lease. Ben and his crew arrived promptly on moving day. And when the move was complete, they even hung her wall art, made up her bed, and organized her linens and toiletries. The relief of knowing my mother's transition to her new home went without a hitch is invaluable. The added TLC Danielle, Ben, and their crew provided to my mother warms my heart. They are solid human beings who treat your loved ones like they are their own. I'm forever grateful and you will be, too.

I like Ben and the people he employs a lot. You can tell by the interactions that there is a lot of…read morerespect between them, and that is important as they help me through life's transitions. A mover sees you at your worst, like after both parents have died and you have to empty their home of 32 years, or after a breakup, or even just because you are sick of paying for a storage unit and need help emptying it. Ben has helped me with 5 moves, and I have referred him to 9 friends for their moves across town, to San Marcos, and to Santa Fe. I trust Ben and appreciate his calm energy and always refer him to my friends and clients. Today Mel and Jack helped me empty two expensive storage units into one unit, much less expensive and much closer to my home. They were my superheroes today, lifting and moving and making sure the new storage space is packed to the ceiling, no wasted space, and they were patient with my micromanaging what was in back versus in front. Ben and his crew will move you across town or across the country. He isn't cheap but you get professional movers to move your stuff for a reason... when it counts, you want QUALITY.

Public Storage Let Rats Destroy My Furniture - And Profited Off It…read more The short story is: If you love it enough to store it, go elsewhere - because when it gets destroyed by rats at this location, Public Storage DOES NOT CARE, and you won't get compensated for the damage beyond the $250 "vermin" cap on the insurance. Public Storage's absolute lack of concern for my property or health means I will never be doing business with them again - they got my money, and that's clearly all they care about. In Fall 2024 I rented unit 4022, a 10x30 that is in the very far back right corner of the property. I moved a lot of furniture in while dealing with a divorce. I came back to check on my things at the end of May 2025 and was horrified by the serious rat infestation I found in my unit. No pictures I can leave with this review will demonstrate the horrible overwhelming smell of rat excrement, and likely also dead rat. ALL of my upholstered furniture and a bed were covered in rat feces and urine. My couch had been ripped into and nested in. By the smell, there was likely also at least one dead rat in my couch. A particle board bookshelf had soaked up SO MUCH RAT URINE, the bottom fell apart. I let the young lady in the office (who was new) know the situation in my unit, but Public Storage did not offer to do anything about it AT ALL - so we rented a Uhaul and disposed of the furniture that was, at that point, a serious biohazard. I was given the email for Mr. Muder, the general manager of the property. I sent him an email and gave Public Storage a chance to make this damage right. It included a detailed spreadsheet with the replacement value of everything that was a biohazard, which came to nearly $4k. Mr. Muder called to follow up about this and let me know that he had spoken to upper management, and they "decline to follow through on this" and directed me to the insurance - which I paid for - and which only has a $250 cap for "vermin damage". Mr. Muder tried to explain that they have no control over what other tenants store, and that someone else likely had food in their unit that attracted the rats. NO SIR! This issue is not a little food in another unit - the volume of rat infestation is too severe for that. The two grocery stores on adjacent property, as well as dumpsters for fast food on the same block that I have witnessed rats climbing into are likely the cause. These are known factors that Public Storage should be used to dealing with. Clearly they're not. Public Storage had ONE JOB they were paid to do - keep my property safe. They failed. And they still got to keep my money, so it seems they absolutely do not care what their negligence has cost me. I would have been better off giving everything I had to Goodwill than storing it here, because at least I would have gotten to keep my rent money - but I lost that to them too.

Absolutely DO NOT rent a unit here. There is never anyone in…read morethe office during business hours, and they do not answer the phone or return calls. It has been impossible to reach a real person for months. My rent started at under $200/month and has now increased to $358/month with insurance, yet the level of service has been nonexistent. My unit was broken into FOUR MONTHS AGO (October). After the break-in, the facility placed a new lock on my unit. Since then, I have been completely unable to access my own belongings because no one is ever on site and no one will call me back to coordinate access. I am literally being forced to keep paying rent on a unit I cannot access and do not even know what was stolen from. I need to: * Access my unit * Document what was stolen * File a police report * File an insurance claim (through the insurance THEY require me to pay for) * Remove my belongings and close the unit I even tried withholding rent just to get someone to contact me. Instead, they added late fees -- and I STILL cannot reach anyone. This has been an incredibly frustrating and stressful experience. I just want to get my belongings and stop paying for a unit I can't access. Avoid this facility at all costs. PLEASE CALL ME BACK so I can stop paying this and get the hell out of here.

Collin and Steve are great guys and not only that they're honest with me so far. Their rates are…read moreextremely low for this area and the units are new and clean. I'm able to move two units I have elsewhere into one and still save $200 per month!! This is a family owned business (so far). If they ever sell out to the big guys, I'll be gone.

If you need a storage, this is your place. It's super clean and very safe! The guys in the office…read moreare super cool and professional. This is worth your time and money. They have an RV dump station, a cleaning station and free ice. Go check it out.

The couple that manages is so kind and helpful. They helped me get set up with a unit at the very…read moreend of their night, which meant the world to me as I was moving. The size unit is great for the price, has temperature control, and security. So far loving having my belongings at Northgate.

Sandra and John are so professional and helpful, here. They have all the moving accessories you…read moremight need, there in the front office. The place is kept clean and cool. And I think the rates are extremely reasonable for this time of year. We feel safe keeping our stuff here while our new place is readied for our move-in.

Steven was awesome! He opened the door for us as we walked up. The store is super clean and…read moredisplays are nice. Steven is very chill and professional. Made our experience renting a truck easy peasy and pleasant as can be. Thank you, Steven!

I was trying to update my last review to show proof of the rat infestation. Here it is…read more Not only they ruined a lot of my things, but it is a bio hazard.

We are a non-profit organization and we've been customers of Northwest Storage for over ten years…read more Our operation is slowing down now and we have decided to end our storage lease, but we have thoroughly enjoyed our stay with Northwest and the friendships we have made with Rhonda, Susan and all of their helpful staff through the years. Thank you again NW for keeping our contents safe and secure all these years!

I have been a tenant for many years. My husband was in the "Junque" business and knew the company…read morefrom auctions... Then we needed extra space and rented a shed. Now, he's gone, but I smile each time I go to the shed or pass by on IH35! Rhonda has always taken very his care of us. She calls when I've forgotten to pay a month, and takes care of it instantly with my info. She cares and asks about me and my family. She sends emails to keep me up to date with changes as the city of Georgetown worked on their street entrance (now finished) and assisted and directed me in getting there after all that construction! The grounds are always clean. When I'm hot (or cold) the office has heat and a/c. The bathroom is clean and accessible when the office is open! Definitely consider this unit! I'm all the way over in Leander, but it's worth the short drive for service and price!

Clean. Well marked. Roomy for manuverablitly. Well lit. Helfpul staff - I spoke with Ralph on…read moreseveral occassions and he was always patient and helpful. Easy in and out (at a light). Good location. Dolly's and carts available, as well as a moving truck. Highly recommened.

The facility is clean and convenient with good security. However, there are no garbage cans on…read moreproperty; not even for hand litter. I understand not providing dumpsters for tenants to throw items in, but not providing a couple of small cans for hand litter is ridiculous. I can't imagine a can at the front office would be too much trouble for someone to monitor and empty.

I highly recommend this facility if you need to rent a storage space whether short or long term for…read morean excellent rate. I absolutely loved the customer service I received; the staff was extremely friendly and helpful, and I was even offered free use of their moving truck to get my belongings there!!! They went above and beyond by providing me detailed information about the place and all the available units with their sizes, rates, and location within the facility, so I could make the best choice for my needs. Thank you Lakeline Storage!!

This was my first time renting a storage unit. Laura was super helpful and made the whole process a…read morebreeze. It's indoor, there's tons of security cameras, and gate codes so you know your things are safe. I also liked that they provide carts for you to live your items easily.