Chamekia was absolutely awesome, Myplace is lucky to have her! She's friendly fast and made the…read moreannoying process easy and fun

While the facility is clean, we had issues from the beginning. We made an appointment to move in on…read morea Sunday that was confirmed, then no one was there and we had to leave with our trucks still full. We reached out and eventually were told they were having management issues and no one was onsite. Days later, we had to go buy our own lock, then pick an empty unit, and email them which one we chose for our paperwork. We were never reimbursed for the lock or this issue. Then every 3 months, the rate increases. We have a small unit and in a matter of 10 months, the cost went from around $40/mo to the most recent being $70/mo. We are terminating our contract after this month. Cannot afford the continuous rate hikes.

The couple that manages is so kind and helpful. They helped me get set up with a unit at the very…read moreend of their night, which meant the world to me as I was moving. The size unit is great for the price, has temperature control, and security. So far loving having my belongings at Northgate.

Sandra and John are so professional and helpful, here. They have all the moving accessories you…read moremight need, there in the front office. The place is kept clean and cool. And I think the rates are extremely reasonable for this time of year. We feel safe keeping our stuff here while our new place is readied for our move-in.

STAY AWAY FROM HERE!!! My vehicle was towed here and after a big run around to finally get it back,…read moreI had many things STOLEN from it! money, shoes, a bunch of tools, and other valuables. They even took all the spare change, pathetic I know, but just shows they are willing to take ANYTHING from you. The responses that I was getting back from the guy in charge on why all my stuff was missing seemed so scripted. Don't think it was his first time STEALING nor will it be his last so BEWARE of doing business here they are nothing but THIEVES at this place! This is my first review anywhere but I'm hoping I can save someone out there the headache of dealing with this "business"

Great place and great price to park my TT. Security looks good there. Jesse was very helpful.read more

Jorge & the other mover (i didnt catch his name) were quick and efficient. they arrived on time &…read morewere patient and understanding when they had to work around the contractors at the starting move point. my property was not damaged and i was charged correctly. the most patient individual in the entire process was aaron, who i spoke to on the phone when i first called. he listened to me complain, was incredibly kind, and still locked me in at a good rate. i will note, while the actual people working for the company are incredibly kind and in great spirits, the junk company they partner with is slightly disorganized in terms of scheduling and time related endeavors.

If I could give ZERO stars I would. DO NOT BOOK WITH THESE MOVERS. Tony, the manager - NO HELP OR…read moreFRIENDLY. Made me instantly regret booking with them. They are not clear about charges and charged me double of what I was quoted. Absolutely no good customer service, was rude to me and did not resolve my problems. Oh yeah and their "tv boxes" are just flimsy cardboard taped all around the tv and not custom fit. So ridiculous.

I normally don't write reviews for storage places, but this one definitely deserves one…read more Over spring break I was visiting a couple of my relatives in Texas but needed to find a storage facility to move a couch we recently bought. I came upon this facility and was treated very nicely. I was assisted throughout the whole process by the manager there and was impressed by the superb customer service. If I ever need to move furniture again, I will definitely be back and will recommend this place to my friends and family!

Excellence place, friendly help, and easy access in Round Rock…read more Easy to find between Harley Davidson and Ikea on the frontage rd N-I35.

Fast and friendly service. Facilities were clean and well kept. Does the job.read more

Hal is such a great guy; he went out of his way to assist me through a tough time. I had a friend…read morewho rented from him and later became incarcerated. With my crazy work weeks, I was rather stressed. It fell to me to organize all of my friend's affairs, including packing up his storage, hauling away items, etc. Hal offered to assist me with all of this, and he and his 2 boys even helped me with some of the cleaning and hauling. You owe it to yourself to rent here--the prices are great too!!

Previously wrote a 5-star review for Stor Self Storage, in Pflugerville Texas, several years ago…read more Stor has continued to provide exceptional service and made several major facility upgrades. Thought it was time for a follow-up progress report. My company has been using Stor's services for more than eight years. Throughout the entire period, services have remained constant. Stor has consistently been the best overall value we've ever found, 24/365 gated access, well-lit facility, video surveillance, clean warehouse campus, and unattended package acceptance services. Since my last review, Stor just installed a high definition video surveillance system, re-striped the drives, upgraded all the lighting - both interior and exterior, added aluminum rub rails in all hallways, and purchased new carts for transporting belongings from vehicle to interior unit. Seldom do I enter the property where the staff isn't out cleaning, performing maintenance, and inspecting the property. The manager Shannon, plus her staff, are still super friendly, and still perfectly maintain the facility. Yelp needs to add more stars to their rating system for businesses like Stor.

Gross! All our stuff was infested by crickets. I Keep…read morefinding dead and alive crickets everywhere in our new house thanks to this place. Should really look into pest control. Our bed and one of our rugs was ruined due to brown spots that I'm assuming came from the bugs. They didn't even seem to care! Paid them too much to have my stuff ruined and have to deal with this.

I just want to take a moment to thank Madeline for all of her great help and work at my new storage…read moreunit. She is VERY polite, went above and beyond to accommodate me and explain EVERYTHING to me. She was very thorough and although I know that she was in training, her personality is that of a true customer service representative. I have no doubt she will go far with the company. I also wanted to thank PJ (I believe those are he initials) I think she is a manager, the one who was training Madeline, anyway, she too was a great help and even offered some professional storage advice, to make my space work better for me. Thanks! Side note, I accidentally broke a glass top and it shattered. Madeline was walking by and I asked her if I could borrow the broom and dust pan in her hand and instead of saying yes, she insisted on cleaning it up for me, so that I could keep unloading my truck. It had to have been 11o degrees plus that day. I really appreciated it. Keep up the great work.

It is the easiest process getting a unit from them. Unfortunately they are not on top of their gate…read moremaintenance & wanted to do a 30% increase in my rent after 5 months. 4 times in one month of me going to my storage unit the gate was wide open. I reported it being stuck open and it was never fixed. When I vacated the storage unit, I used the live assistant kiosk to inform them of me moving out. I was told it was taken care of and to expect an email with the cancellation of my account within 24 hours. This was on the 30th of the month. Checked my email & Public Storage account 24 hours later & there was no email and my Public Storage account was still active. Luckily I still had 1 day left in the month before they overcharged me on an empty unit. I called the property, no answer: called the customer service line, no option for moving out; tried their live chat and finally got a link for moving out which brought me back to their app. I have " scheduled" a move out date through their app, fingers crossed this works.

I've been using Bee Safe for 18 mths now, during which my rent has increased 4 times. I am now…read morepaying double what the original quoted rate was! I have a unit inside on an upper floor that is fine but my second unit facing the outer wall on the ground floor has a rat problem and I will be moving to another service to protect my belongings.

Been there a long time(years). Never had issues with rats. Now there are rat feces everywhere in…read moreour unit and things are ruined. Only thing they will provide is cleaning materials. I even put my own traps down. No compensation. Not even a good customer appreciation 1 month off or anything. Pretty much just said "sorry" file with your insurance. Do not rent from this place. They do not care about their customers.