I was contacted to remove my review because they have new owners and are different. Why would I…read moreremove my review and it's completely true? The storage facility did nothing and I had to throw away NEW furniture because it reeked of rat urine and feces. I had to spend a whole day in a mask cleaning up and throwing away MY belongings because of their inability to adequately explain they were rat infested and that there was separate insurance needed WHEN I ASKED. At the time I already had a lung infection, and I was bawling because I'd just moved to Austin and had no help. If they had worked with me then, MAYBE I wouldn't have left it in the first place. Run, do not walk, from this place. I rented at this storage facility as I needed what I thought would be reliable storage for two suitcases, a bedframe, two large plastic tubs, one with clothes and one with dishes, four pieces of artwork, a box that had some candles, a coin collection that belonged to my dad (RIP) as well as his cane, a dog carrier with pillow and several items that were inedible and not food. Came back twice after moving into the locker in the months that I was there. Last time before starting to move items out was because even though I told them I wanted the charges automatically charged as I was moving between Chicago and Austin, I received a nasty letter saying my bill hadn't been paid. I paid the bill, got access to my locker and made preparations to move out in the middle of December. Came back on moving day to discover my locker had been decimated by rats, their hair, urine and feces were everywhere. Due to a lung infection I had to get a mask to even move things or start to sort through them to figure out what to trash and what to keep. Mind you, I'd relocated to austin from Chicago. Didn't know a soul. Once the company did know about the rats, they put a red locker on my locker so I could not take pics. I was able to get them to get it off the next day, and after tossing out the bed frame which had been marked by urine, feces and holes, the attached are what I saw. Up to you to do with what you will. Ps- rats and vermin on storage lockers are not a part of standard coverage by rental insurance, even if they tell you otherwise as insurance companies expect storage facilities to have pest control. It is an additional, and costly, addendum. I learned that the hard way. Also learned they are not legally regulated by the state of Texas.

They are amazing. Mike is awesome and very informative. He answers ALL your questions and makes…read moresure you understand everything. I will definitely use this place again. (If I ever leave it) Mike is very polite and and pleasure to do business with. Thanks Mike

Free parking!!! Smooth check in also! 2 night stay came…read morewith $200 food credit and $200 arcade games credit! There was plenty of places to eat but I do recommend the Mac and cheese spot! The chile verde Mac was BOMB The hotel room was also very spotless with an amazing view of the waterpark. The hotel is very big so we did need to do a lot of walking! The waterpark experience was amazing! The only downside is that the outdoor waterpark is only open on the weekends but the indoor waterpark can be enjoyed everyday! There was plenty of kid friendly places for babies to toddlers! We really had a great time celebrating my son's 2 year birthday there! The staff were nice there also. Thank you for the experience

We came here a couple years ago and loved it! We went to the water park and the have a ton of…read moreslides to choose from. This is a park like great wolf lodge. We also went to tom foolery's and it was fun. Angelica at the bar I hope you see this you are just terrible. I can't believe how rude you are. Give me 5 seconds to order. Please let me look at the menu for more than a single second before you get upset with me. My advice

It is the easiest process getting a unit from them. Unfortunately they are not on top of their gate…read moremaintenance & wanted to do a 30% increase in my rent after 5 months. 4 times in one month of me going to my storage unit the gate was wide open. I reported it being stuck open and it was never fixed. When I vacated the storage unit, I used the live assistant kiosk to inform them of me moving out. I was told it was taken care of and to expect an email with the cancellation of my account within 24 hours. This was on the 30th of the month. Checked my email & Public Storage account 24 hours later & there was no email and my Public Storage account was still active. Luckily I still had 1 day left in the month before they overcharged me on an empty unit. I called the property, no answer: called the customer service line, no option for moving out; tried their live chat and finally got a link for moving out which brought me back to their app. I have " scheduled" a move out date through their app, fingers crossed this works.

Hi we just moved into the area from California and Ms. Lucy…read morewas so pleasant she show us the units she had that great southern hospitality we all love, thank you for making the transition easy I look forward to seeing you again.

Horrible hotel due to the poor customer service of the rude, disrespectful Assistant General…read moreManager, Sean Thomas. We arrived at the hotel around 4:15pm and went to Room 323 to find 7 dead crickets in the room. Asked for housekeeping to come clean the room and was provided a broom and dust pan so we could sweep them up. Front desk clerk said she could not leave and there was no housekeeping on duty. Saturday morning we were advised by another front desk clerk we would be compensated for the first day. That was fine but after returning from UT tailgating we found housekeeping put the do not disturb sign on the door so she wouldn't have to clean the room. Mind me we had a great deal of trash and no clean towels. I went to the front desk clerk, Anna Alicia who was very apologetic but messed up when she called Mr. Rude, Sean Thomas, at home to advise him of what housekeeping did. He yelled at her and me-wasn't apologetic and lied and stated he called us at 12pm to notify us of him comping the first night-which was a lie because he didn't leave a message on the room phone or our cell phone. I was told by him if I didn't like the service to leave the hotel the first time because I wouldn't speak to anyone above him so I called him a damn lie because he didn't own that hotel! At checkout we attempted to see what compensation we would get for having to stay in a dirty room and he lied and said you were comped half for each day. He was screaming at us and us at him. Mind me customers were in the lobby. Told us there was the door for us to leave and he wasn't compensating us anything because we put the DND sign on the door. Remember we were gone from 11:15am and the housekeeper saw us leaving with UT gear on so who would have been disturbed the crickets we didn't see or the trash that was in the room! I am sure the lazy housekeeper does this often because she knows her sorry Assistant GM, Sean Thomas will not do anything to her! We put the dirty towels and trash outside the door so we would not have to keep them in the room with us. Worst hotel experience of my life!! We took the GM/Owner card so let's see how he responds! I will never stay at a Choice Hotel again after this experience!

This Comfort suites right outside Pflugerville was perfect. Nice location, comfy bed, sitting area…read morein room and the tub/shower was great. Very strong water pressure. Many channels on the television and nice picture. Also have reading lights on both sides of bed. Only negative was bathroom fan did not work. Recommend.

I rarely leave negative reviews, but my experience at this hotel was disappointing from beginning…read moreto end. On my very first night, I woke up covered in numerous bites on my leg and hand. They were severe enough that I had to go purchase anti itch ointment just to get through the rest of my trip. I immediately reported the issue to the front desk. Peggy moved me to another room and told me my original room would be inspected by Ecolab and taken out of service while it was investigated. I also made sure to report pre existing damage in the original room, including damaged dresser drawers and a hole in the wall behind the bathroom door, because I did not want to be held responsible for damage I did not cause. The following day, Cesar told me Ecolab found no evidence of bed bugs. He said that if bed bugs had been found, I would have received a full refund, but since they were not, moving me to another room was the only resolution. He also said the room would still be closed for two weeks as a precaution and that he would leave a note for the manager so we could discuss everything at checkout. Unfortunately, the second room was not much better. I was still dealing with the itching from the bites, and there was a youth soccer tournament taking place. Children were running through the hallways and stairwells, slamming doors, and making enough noise that getting a good night's sleep was nearly impossible. When I checked out, Austin was the first employee who was completely honest with me. He looked through the hotel's communication log and discovered that none of the previous staff had documented my situation. There were no notes about the bites, the Ecolab inspection, or the room supposedly being taken out of service. He also explained that no one should have discussed refunds or discounts because the manager was not there to approve them. To make matters worse, I discovered I had been charged for both the original room and the replacement room, even though my original room had already been assigned to another guest after I was moved. Austin instructed me to email the manager, Jessica Borrego, because the phone number for the hotel only reaches the front desk and not her office. I followed his instructions. I emailed her, called the hotel multiple times, and left messages through her employees asking for a response. I never received a single email, phone call, or acknowledgment from Jessica. She had multiple opportunities to address the situation and simply chose not to respond. That lack of professionalism and customer service was the most frustrating part of this entire experience. I understand that hotels cannot always control every issue that arises. What they can control is how they communicate with guests and how they handle problems when they occur. Between waking up covered in bites, the lack of communication between staff, the excessive hallway noise, the confusion over being charged for two rooms, and a manager who completely ignored repeated attempts to contact her, this was one of the most disappointing hotel experiences I have had. I cannot recommend staying here based on how this situation was handled.

Good overall experience The rooms were clean…read moreEveryone was quiet Cookies at the front desk Our dog liked the room. Its not the Hyatt but it's a good place to stay while visiting the North Austin area

They tried... and I really wanted to love this place…read more It's a cute, newer hotel with a lot of potential, but it's still working through some growing pains. The first room we were assigned had a broken A/C, so we had to switch rooms. The second room was better, but the door lock kept sticking and the TV remote didn't work. The hotel photographs well, but once you're in the room, the construction quality is hard to ignore. Much of the cabinetry was misaligned, and overall the finishes felt inexpensive. On the positive side, the front desk staff was genuinely kind and helpful, breakfast was perfectly fine, and there was plenty of easy parking. I hope they address some of these quality issues because the property itself has a lot of potential.

What a disappointment! Being the place has been open for 5yrs the maintenance is horrible &…read morecustomer service. Came for breakfast at 8:05am & most of hot plates empty. Took for a manager (red polo) to tell cook to refill thing. Place was NOT busy compared to the other Elements I've been to in California & Oregon.

These guys were outstanding. We are moving to the Austin Texas area & drove most our house to be…read morestored. The Square Cow team of Demarkus, Brehon, Dakota & William were outstanding in helping us move our things into storage. They were professional, quick careful & fun to work with. I highly recommend them

Hard to decide where to begin. Long story short, they grossly underestimated the time needed to…read moremove us. Not sure if this was accidental though, as I now believe it to be part of their business plan. Bid low and charge high. They had to return for an unexpected second day. The movers that day were beyond reckless, damaging a large amount of our property. After 2 months they ended up providing a $200 credit after damaging more than $4k worth of items. Read the other reviews! They do this over and over! I have filed a complaint with the BBB, as their "miscalculations" and "refund process" actually seem to be a part of their business model. RUN AWAY!

I am writing to let everyone know how disappointed we were with the driver on Wednesday. My wife…read morewas traveling with our 2 kids and nanny. The driver refused to help with the luggage. When my wife asked for his help, driver stated, " that's not my job". When my wife asked to at least get a cart, driver stated, "I don't get paid enough to pay for a cart". When he dropped them off at the destination, he just left the luggage in the driveway. What is the point of hiring a car service? I could have gotten an Uber for $30 and had the same service. Very disappointed

Limo review Terrible customer service! Limo was late, driver…read morenot in uniform, limo very run down and old, a/c didn't work. After charging us full price, and us calling twice to complain, we were told they had a limo damaged in a storm, so they couldn't provide the limo that was promised. They should have called us and given us the option to find a nice ride for our kids for prom. Instead, after spending hours getting ready, they had to sweat all the way to the restaurant and to prom. We got a refund of our deposit, but should not have been charged anything at all for the most run down limo we'd ever seen. Only positive was the driver was nice.

The room was just what I needed. Property and hotel is clean and centrally located. Stayed for July…read more4th weekend, but added 2 more nights (total of 4 nights). Overall it's a decent hotel and room was clean, all I can ask. The continental bfast was righteous too.

Booked this place for the weekend for a family getaway, and it was an overall good experience!…read more Great open lobby area, has friendly staff and was able to get my requests done fairly well and quickly in time. The design is definitely modern and contemporary and up to the times. The breakfast they serve is pretty solid, offer a variety of hot and cold items, they have water, coffee and tea all day, along with a small shop for some drinks or snack foods. Some things about the room, overall it was good but maybe just a few things to keep in mind when you stay: Check the sink, the faucet is placed in a weird area to hit the back of the mirror Check the sofa bed, make sure it has everything in it and it's not missing anything like a mattress Check the curtains to make sure it has black-out curtains and regular curtains as well

It was a rocky start but the people working here took care of me in the end did the right thing and…read moreI can appreciate that as nothing is perfect. Got a room where the safe didn't work, the room was warm and the person above me kept me up all night. Talked to the the team working up front and they moved me to a new room. Much quieter and temp right and everything secure. Jt is what it is but what's important is they took care of me. I appreciate that.

First staff was great! We had an issue and had to leave a day early and Shane was super helpful and…read morehelped us get every thing situated and cancelled. So, the hotel was nice, conveniently located and the staff was friendly and helpful. My dissatisfaction with the hotel is due to my lack of due diligence. It is a trendy modern hotel, that seems designed for a single business traveler. The room is small and compact with almost no free space to speak of. The biggest issue I have is there is no room to stretch and relax and NO comfortable seating to sit and unwind. The only seating is a curved banquette and small table that is supremely uncomfortable. We were in town for a memorial, and this was picked as a good central location to everyone coming in. I should have researched and found a more appropriate property. Again, my rating is nothing against the hotel, it was just not the style of hotel I prefer.