Been there a long time(years). Never had issues with rats. Now there are rat feces everywhere in our unit and things are ruined. Only thing they will provide is cleaning materials. I even put my own traps down. No compensation. Not even a good customer appreciation 1 month off or anything. Pretty much just said "sorry" file with your insurance. Do not rent from this place. They do not care about their customers. read more

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We had our furniture stored for about 4 months. We moved into our new home only to find out our furniture had mold everywhere! Do not store your stuff here if you don't want mold. They also have a rat/roach infestation. read more

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I felt like my items were in a safe space and the process was extremely easy. They also had very helpful staff!

DO NOT STORE HERE. We had our items stored here for 4 months, just moved into our new home yesterday only to find mold on pretty much EVERYTHING when the movers were done putting everything Inside. There was also rat poop in the hallway where my unit was. My other complaints... a car was parked in a space for people going to their units for over an hour, come to find out it was the lady working in the office taking up a space I could've used for my car!! There is plenty of parking spaces in the front of the building. That is not okay. Also, my movers did their best to find a good spot to put the truck and trailer, they had left plenty of space for cars to get by in the street but an hour into them getting my stuff, the guy working there had come to argue with us about the placement of the truck and trailer claiming we didn't leave enough space ( I should've taken a picture of how much space there was.. a lot!) so they had to take time to move it and the worker said it's okay if we block people's storage units just not the street I am very disappointed and mainly very upset about the mold. All my stuff shouldn't have to be deep cleaned in my new home. read more

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Jessica in the office is the only good thing about this place. OK, it's well-lit. BUT they will jack up the price as soon as you've settled in and paid a few months. Storage is a notorious racket! They know it's a pain to move your stuff, which is why they offer LOW rates and trucks and first month free -- all designed to GET YOU. IF you can at all, don't rent storage. read more

Very clean facility. I bring all of my companies equipment there. There is always a flat truck there to ease my loading and unloading of stuff. They had a rat problem but it seems to have been solved at least for me. read more

I've been using Bee Safe for 18 mths now, during which my rent has increased 4 times. I am now paying double what the original quoted rate was! I have a unit inside on an upper floor that is fine but my second unit facing the outer wall on the ground floor has a rat problem and I will be moving to another service to protect my belongings. read more

Numerous times I contacted the "establishment" about rat feces all over my personal belongings, including our queen size mattress. I personally submitted a claim and the "manager" supposedly submitted a claim but I've heard nothing. They haven't even attempted to call and schedule a time to clean it up, they're collecting insurance payment each month but won't lift a finger, make promises but won't follow through. Perhaps 7 On Your Side would like to follow up, surely I'm not the only one. I even contracted a rash on my arm when the feces fell off my property, how does management not know how toxic rodent feces is and not attempt to remedy the problem? How many times can you say there's a problem and no one lifts a finger? Perhaps some legal action will get the ball rolling?! read more

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Once again, terrible service. We have a storage unit inside the building, where we noticed condensation/mold on some furniture in our unit. We pointed out this, only to be told that the unit is "climate controlled"...no offer to help, remediate the problem, or at least to TRY for a fix. We have tried TWICE in the last week to rent a wine storage unit in the last couple of weeks...got to the point of signing the additional lease (we've been a customer for several years) and demanded a copy of our insurance policy WHICH THEY ALREADY HAVE. We told them our new insurance policy doesn't renew for another month, but we could resend the current policy when we got home...at which point the manager Kathy started yelling at us. I have seen a review on Yelp about the humidity problem, and others specifically here about Kathy screaming at customers. Buyer (or renter, in this case) beware! read more

TRIGGER WARNING!! This storage facility is INFESTED with rats. Please read throughly on all reviews. I can tell you that it is ALL TRUE. I occupied a storage unit on the 3RD FLOOR of this facility from October 2022-August of this year because of the horror I found in my belongings. Only 10 months! DO NOT get their insurance as rat damage is "excluded" from your policy and they will not cover anything lost. It all started after the freeze in February when my spouse and I went to the storage unit to load in some things that we needed for the summer. As we walked into the facility immediately you are hit with the smell and trace of rat urine and feces. When I brought this to the attention of the storage facility they said they are on it and had an exterminator spraying weekly and cleaning up the mess. Ok cool no biggie they are on it, no big deal right? WRONG. Fast forward to this august, when I was unloading boxes taken straight out of the unit into our new place, and when finally reaching the box to unpack it, a god awful smell of death hit my face and what is saw was 1 huge rat and two babies. But if you look closer, there are two tails tucked in the back right corner under the clothing. 5 dead rats. There was another box of king size bedding right as you opened it could smell the stench. We had nothing in our storage unit to attracts rats (mattresses, furniture, kitchen appliances, clothing) and had to discard HUNDREDS of dollars worth of belongings. I will continue to post this picture to show the monstrosity of an infestation this facility has. A climate controlled one might I add. Do better Bee Safe. read more

Bee Safe Storage - 5 dead rats. - A small kitten is curled up and sleeping inside a cardboard box that contains various clothes, including a purple tie-dye hoodie and a black garment. A leopard print bag is also visible next to the box. The kitten appears relaxed and comfortable in its cozy environment. - Self Storage Near Me - Pflugerville, Texas

This facility is well aware of the rat infestation and still renting out units rather than fix the problem. I've been using this rental unit for only two months and my stuff has already been damaged from the rats. Every time I go to my storage unit I run into another person who said all of their stuff got ruined. To make matters worse they just raised the rent by $20. This place is a scam. They're charging customers for their stuff to be damaged and destroyed. They're flooding Google with fake reviews to hide that they have a rat infestation issue. Don't expect any honesty or integrity from this company. They clearly only care about money not their customers personal and sentimental items. I've reported you all to the Texas Attorney General for deceptive business practices and I'm going to have to get a lawyer to sue for damages. DO NOT TRUST this business! The renters insurance they force you to pay for doesn't cover the rodent infestation. read more

Rat infested!!! Rodents got in and did thousands of dollars worth of damage. They brushed it off like it was normal and after arguing with the insurance for months they finally said they won't cover anything because they don't cover rodents. I told them I should at least get a refund on storage fees as I was apparently just feeding the resident rodent population but was given the cold shoulder. If you value your belongings keep them far from these people. read more

RAT INFESTATION!!! Instead of dealing with the problem by contacting all the customers of the infestation that is on every floor, they are still moving people in so that their belongings can get rat poop and pee all over it. You can smell it right when you walk in the door. There is poop in the office, outside the office as you walk 2 steps into the storage area. Pee smell on every floor! So many people have no idea that the rats are ruining their stuff. They will not get rid of the rats until they open all the units and kill them. But that would mean they would take a huge financial hit... and everyone would pass out numbers and put a class action on this company for their ruined belongings. You can't sue for rats but you can sue for negligence. And the old lady in a wheel chair who has a unit in here said this has been going on for 3 MONTHS. MY NUMBER IS (512) 739-8888. A lawyer won't entertain just me, but they will if multiple people join the suit. They try to blame you for the problem. Talked to another guy on another floor who just moved in 3 weeks ago, said the male employee was taking pics of his vacuum sealed MRES and blaming him for the rats and peeing on all his stuff. Until the old lady spoke up and said this has been going on for 3 months did the employee get quiet. Shady business practices. These testimonies will prove negligence. Knowing of a problem for so long and not contacting everyone with their entire life of belongings Ls, and having the nerve to move people in knowing of the INFESTATION, is not AMERICAN, negligent, and morally bankrupt. Health dept, BBB, lawyers are being contacted tmrw. They asked me if I can move in to the other unit in 24 hrs, lol. Meaning they don't want to set up a plan to kill the rats in my unit. They want me to clean it out in 24 hrs and watch the 10+ rats I found living in my couch and recliner that is brand new, run into the unit next to mine, or the guy across from mine who just moved his stuff in.. these people don't care. I'm a disabled veteran. I'm moving into an apt next Friday and now have no couch for my son who's spending spring break with me in the 9th. This company is MORALLY BANKRUPT. TEXT ME. IM WELL CONNECTED TO THE ECONOMIC BOARD MEMBERS IN THESE AREAS AND have access to the health dept easily. 5127398888. I'll be posting, many people will be posting as well on this company. My son lives in NC and this company is right down the road from the airport. I'll be putting signs all over the road around this unit and be posted up with a sign outside this place and on my next visit will be doing the same. Morally bankrupt companies deserve to go financially bankrupt. Let's make it happen since it's going to be hard to sue them. Seems like a perfect business model for shady people. All my stuff smells like rat pee. Everything! So sick to my stomach seeing all my stuff ruined today. Never felt more helpless in my life before. And I talked to a lady today who pulled up and said she just spent all her money to move in here, like a $1000 since she's escaping a bad relationship. This company has no problem watching you move all your expensive, sentimental belongings knowing the rat infestation has a good chance to ruin all of it. MORALLY BANKRUPT. This building is covered in poop. Even my new unit had poop in it to the side. When they swept it out, they missed a couple pieces on the side. It's so nasty. Walk in this place and inhale the fresh rat pee smell. Then go to every floor and inhale the wall of pee on your first step out of the elevator on every floor. read more

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This place was a nice location and was a good price. Unfortunately there was mold in our unit which forced us to move out since our business is in there! All of our high dollar furniture got ruined due to the mold and was useless. We tried to get the issue resolved before we left but there was nothing they could do. I would stay away from the lower right first floor if you don't want mold! Up to you! read more

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is it a way i can make this a half or quarter of a star experience???? ratss ratss rats rats rats rats this place is infested with rats‼ no kevin i don't wanna email cube smart (they never even respond) and they dont cover rats‼ its literally a complete set up ..you'd think they were selling the furniture the way you lose for it‼rat poop piss bites you name it more rats then a new york midnight ...ill be at this specific location to let all future customers know about the specifics sense nothing else seems to work kevin ...let me know at 512-402-0364 if anyone else wants to do something about this problem ..ppl are losing everything they have and being mocked and laughed at and kevin your reply method is even more mockery save it ..or refund all of us ‼ read more

I Rented storage unit and was not advised of the rat infestation that was happening here even though there had been multiple customers with the facility that has made numerous complaints. Within 2 weeks of moving my stuff in, I came to grab things out and found rat poop and scratches and holes made all along my new couches that I bought less than a year ago!! IRREVERSIBLE DAMAGE Within 2weeks!! I made a complaint and sent in pictures to the office workers who sent them in to their boss and waived my unit fee. The workers advised me to file an insurance claim, which I did with the company they recommended for me when I first rented the unit ONLY TO FIND OUT they don't reimburse you for any type of infestation MAKING IT THE RESPONSIBILITY OF THE STORAGE COMPANY! Now I'm out an apartments worth of items that I worked for with no way to purchase replacement for my couches, my kitchen chairs, rugs, and etc. Here are the pictures I sent in within 4 wks after I made the initial complaint. I tried to go see if I can salvage ANYTHING only to actually see rats, hear the rats, and see everything is covered in rat POOP!! This is ridiculous and I'm now in the process of continuing to see what I would have to do legally to get compensated for loss of items! It's been frustrating dealing with this read more

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This place is terrible and so is the management team. There are rodent droppings and urine throughout the establishment on the floors, hallways and inside the storage units. We have done business here for well over two years and we were not told about the rat infestation problem that they had. We figured out what was happening when we went up to get something from storage and the entire place smelled awful. Once we opened our unit we saw the urine and feces everywhere. Jessica at the office told us to file a claim and couldn't have been any less interested in our frustration or any level of empathy. We moved all of our items out the very next day and had to throw tons of items away. We filed the claim with their insurance company only to be turned down and advised that the policy that the company has does not cover rodent infestation. If you have your items at the Bee Safe Storage on Wells Branch, I highly recommend to remove your items. We will never give business to this establishment again. read more

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Went into Bee Safe Storage a few days ago and was helped by Kenzie and Morgan and was very impressed by the professionalism these two young ladies presented. Facility was very clean and well kept with, everyone seem to be doing their job. Storage space was also very nice. I was very impressed! Thanks y'all! read more