Amazing group of individuals, I came in with a HUGE problem they had a solution simple they had no…read moreproblem listening and making me feel valued by far the easiest transaction I've ever experienced. Thank HIGHLY RECOMMEND!!

Just moved in 30 days ago and the staff have been super…read morehelpful, def makes for a better experience when you have access to a human person versus a AI virtual assistant. Loving this location thus far. Would def recommend using this location as storage location. Thanks TED -Mj D.

I really enjoy the staff who works here at East Central mini storage. It isn't the most convenient…read morewhen you have to make an appointment just to speak with someone. When you perhaps need a lock cut or need anything of the storage unit nature, it's not as easy as walking into their office. But when you have the appointment, they are so helpful and nice. I suppose that's really not so bad considering the decent price in this small storage unit operation. The units are just fine and what makes this place special is the unique, local vibe to it. No corporate gimmicks or pricing.

East Central Mini Storage has exactly what you want in a storage complex…read more + It's entirely made of drive-up units (aka, no lugging couches up elevators) + It's a locally owned business + Competetive prices + Gated Access, where everyone has a unique code + Lights in all the units + Centrally located I haven't been here long, but so it's rained 3 times since I signed my contract and there's been no flooding in my unit. There are large gaps between the doors and the ground, but that can be fixed with some plastic wrap if you're super concerned about it. Overall, I'd recommend this facility to anyone who's looking in the area.

The units are amazing. We were looking for a storage place close to where lived. ATX appeared the…read morebest for the buck. There are elevators on site and carts to move your items in and out of the units with ease. I recommend purchasing a lock on site. It is easier with this lock than a normal padlock. There are four sizes of the rooms. The largest is a large 10x15. I find getting the largest unit was better and few dollars more for the unit value. The next is 10x10. They have two smaller units. When you select a unit, be to remember your access code. You are going to need it to where the units are and to ride the elevators. Be sure to return any cats you use, it's a good sign of proper use in a storage facility. The two top mangers Paula and Howard are super nice along with the rest of the staff. You have a three day grace period to pay your dues before a late charge is applied. To prevent late charges, they accept auto pay. The units are open 9:00am to 9:00 pm Monday -Sunday. The staff is on duty from 9am-6pm. Be sure to be out by 9:00 or you will get locked in. They also have boxes and pack stuff in the office.

The facility is easy to access and the on-site staff are courteous, but I strongly advise against…read morestoring your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor--only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn't cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

*Please note this review is based on the guest experience I received. I haven't actually put…read moreanything into storage at this facility* I worked with Angela to resolve an issue. Angela worked extremely efficiently to ensure my needs were met to the best of her ability. She communicated clearly with me, called in partners when needed, and apologized for the issue I faced. I appreciate Angela working diligently to make an issue that was out of her control right for me. Customer service like this goes a long way.

Angela and Stephanie in the office are absolutely so knowledgeable and helpful. They go out of…read moretheir way to help make the process as simple and smooth for you. Angela knows every detail of the facility and business. Every time I have been in they are constantly ensuring all the units are clean and organized. I have never seen a storage facility run so well!

I've had an excellent experience with Extra Space Storage! The facility is always clean, secure,…read moreand easy to access. Max is friendly, professional, and goes above and beyond to help -- he made the entire process stress-free. I really appreciate how well-maintained and organized everything is. Highly recommend this location to anyone looking for reliable and affordable storage!

On November 14th I visited the website for Extra Space Storage and began placing a reservation for…read morea storage unit. I entered all of my contact information, my credit card information, and chose the size storage unit we were interested in. Prior to the checkout process, I noticed there were some extra charges in the itemization, specifically pertaining to a padlock and flood insurance, neither of which were optional. I did not agree that those items should not be optional, so I left the website without finishing the order, and closed my browser. *To be clear, what I am saying is that I did not complete the order. I left the website without going through the checkout process. I did not click Submit, I did not accept any charges, and I did not sign a contract for the rental of the storage unit. I simply left the website completely.* On November 26th I noticed there was a charge on my credit card dated November 15th from Extra Space Storage. There was a company phone number listed in the description of the transaction on my online account, so I called this number and spoke with a man named Roy. Roy listened to my explanation of what happened. He said he could not find my name or phone number in his system, and did not know why I had been charged if I was not in his system. He said he would look into the problem and call me back on Monday. Unfortunately, Roy did not leave me feeling very confident that he understood the situation, so I thought it best to contact my bank and initiate a dispute of the charge so there would be a record of it. The following Monday, December 2nd, Roy called me and we spoke briefly. Roy still did not seem to understand the situation, so I explained it all again. I also encouraged him to contact the IT department for their company website and ask them if they could find any sort of error with the website that would cause it to initiate a charge even though an order had not been completed. He told me he would try to look up the people responsible for that and speak to them about my experience. (I have not heard from Roy since then.) My bank issued a temporary reversal of the charge while they investigated, but say the company has not yet responded to their questions (now a month later). All of this was a very unfortunate first impression of Extra Space Storage. Today I got an email from them asking me to review them on Google, Facebook, and Yelp, hence the review.

My stepmom was bringing a bunch of furniture to me from Dallas to my new apartment here in Austin…read moreand she demanded I find movers within 2 hours notice for the next day. I called Ray and he gave me an offer I couldn't refuse. I stayed in touch with his driver throughout the whole day and he arrived promptly with amazing help. The two guys unloaded our trailer in less than an hour and did an extraordinary, cautious job. I couldn't have asked for a more professional and communicative experience. Book these guys!

Ray is dependable, professional and truly cares about providing a quality move for his clients…read more His team is experienced, and watching them worked is like seeing a well-choreographed production. I highly recommend this company; moving your treasured items should be trusted to a team like Planet Moving & Storage.

This is the premier storage company anywhere! I hate to give a great review in fear I won't be able…read moreto get another unit Hah! The manager Nik is a cool dude and Megan is so sweet! Their prices are way below market and never go up like the big storage companies do. They are family owned and that's rare my wife and I recommend them highly

Storage Town is one of the best storage facilities I have seen. The staff is great and very…read moreaccommodating and pleasant. The facility is very clean and orderly, unlike others that I have seen. If you are looking for a storage facility this is your best bet. It is a very secure location, and you can tell these people care about your belongings