Great facility but wish I could leave zero stars. My rent DOUBLED after 4 months. They gave my a…read moreline that this was to "bring all units to market, no exceptions"...maybe they don't realize the market is crashing? I've heard this is standard practice at Recnation when talking to other storage units facilities. You have a log of choices nearby, make sure and do your research. I found several that were significantly cheaper, would allow you to do month to month and STILL lock in pricing for a year. Beware of taking time energy and money to store your belongings in a storage facility that has zero regard for retaining its customers.

Rec Nation is true to their word, super nice unit with plenty of space. Love it, it was the best…read morestorage unit I ever had

I had a great experience at Extra Space Storage thanks to the manager Amaris who helped me. They…read morewere very professional, patient, and really took the time to understand my needs. They made the whole process easy and stress-free, answered all my questions, and made sure I got exactly what I needed. It's not often you come across customer service this helpful. I really appreciate the support and would definitely recommend this location to others.

I've been with them when it used to be Cube Smart which is the worst LIKE THE ONE ON 620…read more12006 RANCH RD 620 N AUSTIN , TX 78750 they say thay they Call you " Dolores De Leon Mgr". And I said I didn't receive a letter and Little Miss Dolores said "WE DON'T DO THAT" WILL I FINALLY FOUND TWO LETTERS FOR TWO DIFFEREN OCCASION!!!! AND THIS LAST TIME I CALLED TO MAKE A PAYMENT and she said THAT ALL OF MY PROPERTY IS GONE! BUT EXTRA SPACE is so different they are professional and I have one in Leander and 3 in Austin on 620 near Sam's. I want to express my total gratitude to TIERNEY MCMORRIS , ASSISTANT  MANAGER she helped me out so much. So if you're in the Cedar Park or Leander area that one on Crystal Falls is the best!! And Tara at 620 & 183 gets 5 's also both of the property are clear Very SECURE so you can sleep good but storing your belongings at the. Also Jeff has a brand new location in Georgetown on Hwy 29. So if you live near there that's another GREAT place..

Mike was amazing. Needed a storage locker quick late on a Saturday and everyone was either closed…read moreor had a complicated online process, or when I called, I got someone in another part of the country. They came through for me in a pinch! Nice smaller complex where I could back up right to the door of my unit. Highly recommend!

Great unit with access on both ends for a very reasonable price. Accommodated me swapping to a…read morebigger unit without issue!!! My stuff was solid after a year in storage! Mike was great! I would def recommend and may come back again to rent in the future.

Very understanding of problem and very helpful in solving questions. Great service from manager.read more

Very good experience, Cody helped us with a broken key and made it really easy once he…read moreauthenticated us.

i definitely recommend the storage direct. storages are really clean and the staff here are really…read morefriendly.

My husband and I were tenants here for two and a half years. The staff had always been very helpful…read moreand kind. We never had any problems with our climate control storage unit. When we went to move out of our outdoor unit (after the purchase of our home) we discovered that it had been completely destroyed by rodents. There was urine and feces everywhere. I immediately called the office. They were very helpful and assured not to worry that we had their "Protection Plan" with up to $3,000 in coverages. The manager emailed me the forms right away and told me to photograph and document everything. I pulled out our copies of the agreement and saw that we did initial their plan. We proceeded to file the claim. This particular unit housed all of our decorations for the holidays and all of our outdoor stuff ( a playscape, Homemade ornaments, gifts from my girls, life jackets, and inflatables for the yard that upon discovery, had been eaten and nested in by rats. Our above ground pool had even been eaten... the whole liner destroyed by bite marks urine and feces. After having to dispose of almost every item and tirelessly documenting each and every thing, we sent over our claim. This is where the trouble began. The storage facility was quick to hand over our claim but beware. The processing/insurance company they deal with have SEVERAL complaints through the BBB and online for bad business. They first said that they did not receive the pictures. I resent them multiple times, multiple ways and it took a week for them to confirm receipt. A week went by and still no updates.... I checked the claims portal they provided us with and it had not been updated since the submission of our claim. I emailed again for an update. The claims agent finally responded saying the storage unit manager never turned in their side of the documents. I asked them why it took them weeks to notify us of this with no response. The storage unit manger replied and sent over their side. Then, within the hour the claims agent responded saying "we are prepared to offer $500 as per your protection plan" I was shocked and appalled. I once again pulled out our paper copies. No where was it stated $500. I began to scroll through the documents that the storage manger provided. (Our contract, contact information and the protection plan) And there buried was an electronic form with the full contract. In the fine print it disallows any coverage over $500 rodents or pests. Upon reading it further, this policy that we've paid on every month for two and a half years pretty much covers nothing for anyone. The ONLY REASON we had this crap policy is because the storage unit REQUIRED you have an insurance policy at signing to rent a unit. You initial and they "conveniently" text you a form to e-sign... and buried in that document is where you find out the policy is crap. I feel completely taken advantage of. We had been essentially paying for our stuff to sit, rot and be urinated defecated on by rodents. They say that hindsight is 20/20, and looking back on things there is no way that they did not know that they had a rodent issue. They just don't care because at the end of the day, the only people they are hurting are the families who trust them with their belongings. No big deal, right? There are some extremely shady and dishonest business practices going on here.

Excellence place, friendly help, and easy access in Round Rock…read more Easy to find between Harley Davidson and Ikea on the frontage rd N-I35.

My boyfriend and I just moved to Round Rock from out of state and were in need of a storage unit…read more We needed one that was outdoors and on ground level for easy drop-off and pick-up access and luckily this was the first place we called to inquire. The gentleman that assisted us were very welcoming and friendly and they had a great promotion for a 5x10 storage for $49 a month so we took it! Also, we had our u-haul trailer that needed to get dropped off at another location, but we were able to drop it off at Storage Max which saved us time and made it so much easier! I highly recommend to come here, great service and great staff :)

I recently moved back to Austin Area and rented the climate control storage in September 2021 and…read morethe rates were around $170.00 per month and just received December 2021 letter to notify me that rent will increase another 50.00...so I went to the office and spoke with the new manager (Christopher Dantzler) and could not assist me with the lower rates....so I ask him regarding senior citizens discount (so he took off 5% which is $15.00), I guess it's better than nothing. At least he tried and he was very pleasant, professional, and have the most infectious smiles when I walked in the door. HOPE RATES WILL NOT GO UP AGAIN ANYTIME SOON....OTHEREWISE, MAY HAVE TO FIND ANOTHER STORAGE UNIT. Mayuree S.

This place was nice before Extra Space purchased it. As other members say, Extra Space can input a…read morerent increase for your unit before they notify you. As an example, if you pre-pay your rent for a year, Extra Space will input a rate increase so that you can't pre-pay again at the current rate before rent is due. I would recommend customers contact the Better Business Bureau to lodge a complaint so this can be looked into.