Chamekia was absolutely awesome, Myplace is lucky to have her! She's friendly fast and made the…read moreannoying process easy and fun

While the facility is clean, we had issues from the beginning. We made an appointment to move in on…read morea Sunday that was confirmed, then no one was there and we had to leave with our trucks still full. We reached out and eventually were told they were having management issues and no one was onsite. Days later, we had to go buy our own lock, then pick an empty unit, and email them which one we chose for our paperwork. We were never reimbursed for the lock or this issue. Then every 3 months, the rate increases. We have a small unit and in a matter of 10 months, the cost went from around $40/mo to the most recent being $70/mo. We are terminating our contract after this month. Cannot afford the continuous rate hikes.

I normally don't write reviews for storage places, but this one definitely deserves one…read more Over spring break I was visiting a couple of my relatives in Texas but needed to find a storage facility to move a couch we recently bought. I came upon this facility and was treated very nicely. I was assisted throughout the whole process by the manager there and was impressed by the superb customer service. If I ever need to move furniture again, I will definitely be back and will recommend this place to my friends and family!

Excellence place, friendly help, and easy access in Round Rock…read more Easy to find between Harley Davidson and Ikea on the frontage rd N-I35.

STAY AWAY FROM HERE!!! My vehicle was towed here and after a big run around to finally get it back,…read moreI had many things STOLEN from it! money, shoes, a bunch of tools, and other valuables. They even took all the spare change, pathetic I know, but just shows they are willing to take ANYTHING from you. The responses that I was getting back from the guy in charge on why all my stuff was missing seemed so scripted. Don't think it was his first time STEALING nor will it be his last so BEWARE of doing business here they are nothing but THIEVES at this place! This is my first review anywhere but I'm hoping I can save someone out there the headache of dealing with this "business"

Great place and great price to park my TT. Security looks good there. Jesse was very helpful.read more

This property is clean, has a great location for our moving needs and the staff was incredibly…read morefriendly, thorough and accommodating. Kimberly, Sarahy, Kala and Gail did a great job of saying hello and welcoming me in when I came in the door as a first time renter. They did an excellent job of explaining the process of renting a unit how to access the unit and ways to protect our belongings while stored here. My one hangup or customer feedback that I want to offer The company, and not particularly the staff, is all of the selling of PS products, charges and up charges that you are unaware of until you walk in the door. As a consumer, I would appreciate knowing all the costs involved that I'm looking at in terms of fees before I show up. I definitely felt like I was at a car dealership or a master-planned home community that gets you in the door and goes all-salesperson on you. Overall it was a really good experience.

Thought I was getting climate control....anything but. Insects in the unit. Had to sell expensive…read morefurniture because I did not know if I would bring a critter home. Tried to call...tried to chat...but no one could tell me about prorating the rent. When they called about my recent visit experience I always told them the issues...silence. When I moved out I received a phone call (finally able to talk to someone) and was told I had to pay the entire rent; I moved out on the 2nd. STAY AWAY. Rent increased in 3 months.

Great place - friendly staff! Reasonable prices. Would definitely recommend over nearby storage…read morefacilities

Friendly, fast, great service. The owner we very helpful and kind. Highly recommend.. Great cheap…read morestorage

Collin and Steve are great guys and not only that they're honest with me so far. Their rates are…read moreextremely low for this area and the units are new and clean. I'm able to move two units I have elsewhere into one and still save $200 per month!! This is a family owned business (so far). If they ever sell out to the big guys, I'll be gone.

If you need a storage, this is your place. It's super clean and very safe! The guys in the office…read moreare super cool and professional. This is worth your time and money. They have an RV dump station, a cleaning station and free ice. Go check it out.

Go elsewhere. They have dropped the ball on two separate occasions several weeks apart. Their…read morescheduling dept does not talk to their sales, billing etc, etc, so their office is full of mass confusion. It is very difficult to speak directly to someone in their office, and when you do, they will take zero responsiblity. They attributed an outstanding payment from another company in Tennessee to my account and said that because I hadn't paid it my account was on credit hold and thus they missed my delivery date. Complete nightmare. They will drop the ball if you have a date to meet.

I will definitely use someone else next time. After talking to their rep Shane and being assured…read morethat they would leave the round rock yard around 8 am and I am about 1 hour away. It is now 12;30 and I am still here waiting. All I get is "I understand ". NO YOU BLANKING DO NOT. I only when with them as they were more expensive. Due to the early arrival that worked with my schedule.

I just want to take a moment to thank Madeline for all of her great help and work at my new storage…read moreunit. She is VERY polite, went above and beyond to accommodate me and explain EVERYTHING to me. She was very thorough and although I know that she was in training, her personality is that of a true customer service representative. I have no doubt she will go far with the company. I also wanted to thank PJ (I believe those are he initials) I think she is a manager, the one who was training Madeline, anyway, she too was a great help and even offered some professional storage advice, to make my space work better for me. Thanks! Side note, I accidentally broke a glass top and it shattered. Madeline was walking by and I asked her if I could borrow the broom and dust pan in her hand and instead of saying yes, she insisted on cleaning it up for me, so that I could keep unloading my truck. It had to have been 11o degrees plus that day. I really appreciated it. Keep up the great work.

It is the easiest process getting a unit from them. Unfortunately they are not on top of their gate…read moremaintenance & wanted to do a 30% increase in my rent after 5 months. 4 times in one month of me going to my storage unit the gate was wide open. I reported it being stuck open and it was never fixed. When I vacated the storage unit, I used the live assistant kiosk to inform them of me moving out. I was told it was taken care of and to expect an email with the cancellation of my account within 24 hours. This was on the 30th of the month. Checked my email & Public Storage account 24 hours later & there was no email and my Public Storage account was still active. Luckily I still had 1 day left in the month before they overcharged me on an empty unit. I called the property, no answer: called the customer service line, no option for moving out; tried their live chat and finally got a link for moving out which brought me back to their app. I have " scheduled" a move out date through their app, fingers crossed this works.

I am extremely disappointed with the handling of my rental unit. I removed some items on Saturday…read morebut I fully intended to continue storing my other property there. My rent was paid on July 19, 2026, which should have granted access until August 18, 2026. I never informed the manager that I was moving out and terminating my lease. The manager chose to terminate my lease early and re-rented the unit without telling me. I spoke to him for a long time on Saturday, and he never mentioned anything about ending my agreement.The next day my friend received a move-out notice, and when I tried to call the office was closed. Monday morning I called several times with no response and I had to physically go to the facility. Only then was I told that the lease was terminated because the door was left open- a reason to justify ending a paid lease without notice. According to the manager the unit was re-rented on Saturday. This conduct feels deceptive and unethical. My rental fee was kept, my lease was cut short and no refund or fair remedy was offered.

Extraordinary company, extraordinary people, extraordinary service! The helpfulness of the staff…read moreand the value is beyond belief. I am very very pleased with my good fortune in finding this company. This facility and all the folks that work here are very exceptional! 5 STARS all around !!!

Rats or something chewed through all of my storage bags. So gross. Also, the buildings are barely…read morelabeled and no one will help you find your unit. DEFINITELY not renting here anymore.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.