My experience was as good as I could expect. Belinda and Ken were easy to work with - on the phone, via webform inquiry, and via email. Delivery was on time and easy, as was my scheduled pickup, keeping me appraised via text messaging. And certainly affordable enough in this market. And the units are clean, secure, and water-tight (we had a couple of big storms while in use and no internal leakage).
I had to have my foundation stabilized requiring us to move out most everything in the house and garage. We decided to move things into an on-site storage pod.
I did some research, reaching out to a number of places for quotes, focusing on mostly local vendors (this is a local franchise of a national group) because I want to support local business and invest in my local community, yet checking with the national groups as well.
All these storage vendors have delivery/pickup and monthly fees. I ended up settling on using Units Austin. Many of the others were more expensive, especially PODs and similar; a couple quoted a little cheaper on the monthly while more expensive on delivery and pickup. Some (local ones) never even reached back out to return my inquires (even though I hit them up twice).
I expected to need my unit for a single month. I was wrong - due to winter storm Uri taking all the workers and contractors I'd need to finish the job. I had no problem extending the usage of the storage unit for a few more months by contacting them ahead of time.
With all the logistics, and finishing enough to get back into the house, and finding people to help move things out of the pod, I reached out to Units on the monthly renewal day to cancel and schedule a pickup. They had just charged for the next month. I reached out and while I was initially told they couldn't provide a refund, after a little back and forth yet reluctantly expecting that to be the case, they graciously provided a pro-rated refund less the expected delivery fees upon return of the unit.
I have nothing but good things to say; very easy to work with and affordable enough as it goes and super storage product (steel construction with wood flooring and plenty of ways to secure stuff). I didn't have to move the unit, so if you do, hopefully that goes as well. I hope that everyone who uses them has as good an experience as I did. read more